Great customer service. Reasonable prices. I'm going back next month to get more work done. Nice waiting area. read more

This is the 2nd time I've used this business. Excellent repairwork, reasonable pricing, friendly and trustworthy. Female owned and Christian business. They do excellent work, provide several alternatives for cost savings w/o trying to upsell unnecessary repairs and services. I feel very confident when dealing with their staff. Highly recommend this business. read more

My recent visit to Breakmasters in Bakersfield left me with mixed feelings. While the customer service and facility were exceptional, the pricing and the recommendations for service raised some significant concerns. This is just my personal opinion on my specific case. From the moment I walked in, I was impressed. The office area was clean. They even had water available for clients, a thoughtful gesture, especially considering how hot Bakersfield can get. The waiting room temperature was perfect. The availability of a clean bathroom for customers also added to the overall positive first impression. If my experience were solely based on these aspects, Breakmasters would easily earn a five-star review. Wendy, a staff member, was particularly noteworthy. She was incredibly professional, cordial, and genuinely nice, making the initial interaction a pleasant one. The brake inspection itself seemed to proceed efficiently. Despite having four other customers in the waiting room, and my car being four of four in line, they managed to move people through us quickly, with most customers seemingly in and out within an hour. This efficiency was certainly A+. However, the quote I received for the necessary repairs was where my positive experience began to unravel. The price quoted by Breakmasters was comparable to what I would expect from a dealership, and frankly, if I'm going to pay dealership prices, I would opt for the dealership to ensure I receive OEM parts. The estimate felt exorbitant, almost as if Breakmasters was trying to maximize their profit as much as possible. Upon further review of the estimate, a significant red flag appeared: the inclusion of my rear brake pads, which genuinely did not need to be replaced. (PHOTO INCLUDED) While there had been no issues with the back brakes, I had specifically asked them to differentiate between what had to be changed and what was merely suggested. I asked them to check the front brakes and rotors, as well as the rear brakes in rotors. I was told the front brakes and rotors, or definitely well beyond the marks in should be changed immediately to prevent any problems with the vehicle, I was explicitly told that the rear pads had to be changed and were "well beyond the mark. And they did tell me the rotors should be changed until I ask them, what percentage would you rate them? When I was told eighty percent, I told them let's wait 9n that. Being told that my rear breaks must be changed" simply wasn't true. This experience served as a stark reminder for anyone considering a visit to a "one-stop shop" like Breakmasters: always check your own equipment beforehand, or have someone you implicitly trust provide a second opinion. My concerns were further amplified by a conversation I had with another customer in the waiting room. He recounted his current experience where his brakes, replaced by Breakmasters, lasted less than 7,000 miles. When he pushed back, citing the unusually short lifespan, and that his first set of breaks, it lasted thirty thousand miles before they changed him, and once they reviewed his records, Breakmasters did eventually replace his brakes for free under warranty. However, he expressed strong dissatisfaction, stating that if he were able to change them himself,(he had a bad back) he would have done the repair rather than bringing it back to them. He also stated that he would never return to Breakmasters again , unless these break pads, it didn't last either. Our conversation began when I simply asked if he would recommend the business; his unequivocal "no" was quite telling. In conclusion, while Breakmasters excels in customer service and facility cleanliness, the questionable pricing and potentially unnecessary service recommendations are significant drawbacks. My experience, coupled with the troubling account from another customer, suggests a need for consumers to exercise caution and diligence. It's a prime example of why getting a second opinion or having a trusted mechanic review your vehicle's needs before committing to a repair is always a wise decision. read more

Brake Masters - Waiting area - Auto Repair Near Me - Bakersfield, California

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Kim was super friendly , very helpful navigating me thru process. She went above and beyond to assist me getting my ac completely fixed. Beyond grateful . You rock kim read more

I bring both my Porsche and my Sentra here for general maintenance, oil changes, and brakes, and they always take great care of me. The staff is professional and friendly, and they never try to push unnecessary work. Prices are fair, service is quick, and they explain everything clearly. It's hard to find a shop you can really trust, but these guys have been consistent every time. Whether it's something simple like an oil change or more involved brake work, I know my cars are in good hands here. Highly recommend. read more

Wanted to say THANK YOU to the team at the Brundage Ln Brake Master's!! You all are amazing. I called up and told them my problem. They said bring in the van right now so we can get it fixed. It was late afternoon, they slid me in, got my van tires aligned. Friendly, professional staff. I will be back. Thank you. THANK YOU. HIGHLY RECOMMEND read more

Went in to get a brake inspection. They wanted to charge me $40. That was just a physical inspection to see if my brakes shoes were good. I told them I just want to have the line bled because I had the shoes changed already. They wanted to charge me $120 to put it on a computer. What a rip-off. This use to be a good business but there have been different owners since I last came in. They have people working the desk that don't have any knowledge of how to run a business. read more

This Brakes masters has always been my go to as my father had known the previous owner and been coming here for years. However, when they came under new management, I continued to receive my services (brakes, alignment, etc.) here. I've now been working with Liz and Kim on my current vehicle from time to time when it needs a little TLC, and these two mechanics provide not only excellent customer service but great work. It's a pleasure, and rarity sometimes to trust our mechanics, and at this location, with Kim and Liz, I am provided just that, trust-worthy and excellent service. read more

I had a few issues with my car so i gave them a visit; Liz, and Kim are dope AF. They were both so nice and truly took care of me. From my initial phone calls, to the service, to a whole loaner car, they are super nice and will surely take care of you & your car. I was recommended by someone working at ford but i had seen them before, i also thought they only did brakes. I was SO wrong. They do SO MUCH MORE. They accept various forms of payment fortunately, so i was able to buy now and pay later. I was approved before i went down there, so that eased my anxiety a ton. All i had to do was show up, and wait. Everything went smoothly and timely. I do recommend visiting them if you're having car trouble. No appointments needed buttt you know it's always best to be kind, show up before 4pm & give time for the inspection. Oh that too!! Their diagnostics is credited towards the repair. For real! Don't let these other shops take advantage of you. read more

In case you didn't know, Brake Masters does alot more than just brakes. They really dont advertise everything they do, but they do alot of automotive work. Liz or Kim are both nice and ready to help you with any automotive questions. Ive been taking all my vehicle's to Brake Masters for the last 5-6 years and they have taken good care of my vehicle needs, and their pricing is very reasonable. If your vehicle needs work, give them a call and see for yourself. I recommend them. read more

Hands down lifesavers!! My vehicle had been down for over 2 years it was a mess. Brake masters gots my 2017 driving like new again. Even referred me to a place that was able to get my Cat converter in with a voucher program that saved me thousands!! You read that right they referred me out to save me money!! Thank you brake masters! Thank you Liz, your care and concern and level of help is refreshing in customer service. Thank you brake masters team without you guys it would still be sitting. Brake lines done, fuel line serviced, tranny line, new battery. Was like an episode of pimp my ride!!! Thank you again guys read more

The young ladies running the show at Brake Masters on Brundage Lane really know how to run a business! They deserve a raise! I had less than an hour wait, but in that small amount of time I witnessed their interaction with customers that came in,, it was amazing. Watching Liz and Kim with an older woman and her daughter that were distraught over the amount of work that would have to be done on her brakes and not to mention the cost. They were able to calm her down and compromise on what could be done to fix the problem at minimal cost. I heard the daughter mention that they really should have eaten before coming to the auto shop. Liz was able to arrange for them to get something to eat. Truly awesome! I have been bringing my cars here for years and I know the company was bought a couple years ago, but it seems to just get better and better. That's how a business should be run. In a time of complete corporate greed running rampart in the world, this was Indeed refreshing to witness. Community is key and I hope other corporations can learn from this example. read more

Amazing service! I've always brought my cars into Brake Masters! Kim and Wendy are absolutely amazing! Very reasonable, only repair what needs to be repaired and super friendly loyal and honest! Wouldn't go anywhere else! Thank u! God bless u! read more

came in for an alignment, associates were very helpful and quick with the process and about anything to do with the car giving me tips on how often to do an alignment. everybody was amazing here helping me out. definitely would recommend anybody to get their alignments done here read more

Brake Masters - Auto Repair Near Me - Bakersfield, California

I called around for quotes when I was told my rear brake and rotors needed to be replaced. Brake Masters not only had the best price but also had great customer service. Amazing job done and saved me some money ! read more

The quality they do here in the time they do it it's so amazing i come here every car I get that need to be done and just before I know it it's already done and the price for the work is good read more

Dishonest. My brake was making a sound, went in for an inspection. They said front brakes needed changing and didn't even look at rear brakes. Went to two other places, they said my brakes were good. Nothing wrong with my brakes. Not only that but I went in with other no issues beside the weird sound, but suddenly I have a torn cv axle boot. Dishonest. read more

Brought my car here early in the morning (not busy) because they were recommended. They took one look at my car (65 Cuda) and said they don't work on classics. "We don't want to mess things up and make anything worse." All they had to do was take off the lug nuts and check my brakes LOL. Lug nuts are lug nuts. Didn't care for the attitude or professionalism. Needless to say, I was there in the shop for a total of 45 seconds. read more

Kim and the staff at Brake Master are extremely knowledgeable and friendly. I have always went to the dealer for service but I was recommended to try Brake Master, needless to say I will not be returning to the dealer for Brakes or rotors anymore. read more

Always amazing service when I take my car in! They never disappoint! Went to take car in for rotation day prior to brake masters. Noticed an issue with my stud, called Brake Masters. No appointment needed! I took my car in right after a long work day, Liz and Kim made sure to get my car fixed in a timely manner! Need work done, give them a call! Way better service than the dealership that I deal with & not having to leave my car for the day as they get every job done! Thank you Brake Masters! And BIG thank you to Kim & Liz!! read more

Do not come here. My boyfriend went here to get a tire alignment and one of the staff members called him into the shop, telling him that "he needed to come see this." His truck was suspended in the air and the staff member told him he needed to get something fixed ASAP before he could get the alignment. My bf has worked on cars his entire life - he knew that this was BS. It did not need to be fixed. He called the guy out, and he backtracked, saying "well eventually you need to get it fixed." My bf walked out. BEWARE of this place. They try to take advantage of customers. read more

Called all around town to see who can align my Tesla Model 3 ! Got a reasonable price compared to Tesla and they did it! Great customer service ! Would recommend ! Liz and Kim were great and as a woman sometimes shops can be a little uncomfortable and it was so comfortable and smooth sailing no issues at all! read more

Came here today for a wheel alignment. Staff was friendly, got me in and out in no time. A+ for me... thank you!

Fuck this place the old gentleman that works the front a piece of fucking shit Trying to take avantage of my mother in law today She brought her vehicle in to get the brakes done she had her own pads the old fuck seid those are cheap pads thin thay seid the pads wear wrong lol so thay grind them down smh my mouther in law comes home in tears because her car not right so i go down their an he wonts to ack all bad ass lol but i made him put his pos house brand pads on an i called him out about sanding the pads down an he keeps saying their poor quality smh lol an their Wagner brand pads he lucky i didn't beat his ass fore ripping my mother in law off $200 read more

Brake Masters - Auto Repair Near Me - Bakersfield, California

Took my old truck to Brake Masters Hemet. They inspected the brakes, made a minor adjustment and sent me on my way. There was no charge. I highly recommend this place. M. Friedman read more

Very quick! Great service! Would definitely take my car back and utilize other services. I only had an alignment.

Amazing service and trustworthy business i will always come back here! 10/10 pricing and service with great advice! Recommended from America's tire read more

I spoke over the phone with Liz, who is friendly and approachable. I went in for an oil change and she showed me how the previous place that changed my oil (Valvoline on White Ln and Ashe Rd) had messed up the oil drain plug. Within the short amount of time left before closing for the day, Liz ordered a new plug to replace the old one, and Julio changed the oil. Thanks! read more

Kim, Liz, and the tech's are phenomenal at this location. I cannot say enough good things about them. I was in the middle of moving my Dad from Redding, CA to Panama City Beach, FL during the week of Thanksgiving. We were towing a U-Haul and while approaching Bakersfield, we discovered a brake issue. Mind you this is the day before Thanksgiving so we were a little freaked out about what this meant for the remainder of our trip. I found Brake Masters with a Google search and called around 12PM. Kim reassured me they could help us without the need for an appointment. We were back on the road with buttery smooth new brakes/rotors and back on our way to Florida by 2:30PM! Top notch customer service and quality humans. Needless to say, we were thankful for the Brake Masters crew this Thanksgiving. I have nothing but the highest praise and appreciation for this location. PRO TIP: Do yourself a favor and grab some Birria Bros across the street while you wait (thank you Liz!). read more

I went to the Brake Master in Tracy to have my U-Joints replaced . They replaced the joints and I had the same problems. Told to buy new driveshaft online. I did that , same problem. After spending all this money and having grease shot all over the under carriage of my car. I found out that all that was required was that the shaft with the joints be balanced. Over a fifteen hundred dollars later problem is fixed. But not by them. the mechanics all thought this was a joke and letterly laughed at me. Stay away from this place, read more

Kim is very helpful, and staff is friendly. Make sure to get you in and very detailed when it comes to the work you need. Definitely recommended for any service especially breaks.!!! read more

Fast service and good price! I had my brake pads replaced. I like their lifetime replacement warranty. Pretty nice!!

I drive for Lyft and thus my brakes take a pounding... So my standards are pretty high when it comes to any vehicle repairs. I must say that I had a good experience. The owner, Angel(I think?), walked me through the brake pad repair process, addressed my concerns about squealing brakes and so far after a month and a half if ha d city driving, my brakes are holding up very well. They also troubleshooted my one of my ten zillion oxygen sensors and was able to complete the repairs once the Toyota dealership pulled their heads out of their butts and sent over the correct part. Zero complaints! read more

I never knew about Brake Masters until today when I needed an alignment on my Mini Cooper. These guys are super reasonable, knowledgeable and very friendly... Thank You Brake Masters For Being Great at what you do. read more

Brake Masters - Auto Repair Near Me - Bakersfield, California

Found Brake Masters after doing an online search and seeing several positive reviews. I called and spoke to Kim. She was super friendly and communicative- gave me a quote for my brakes. I stopped in the next day. They started with a brake inspection of front and rear, luckily my rears were still good but replaced my fronts. I was in n out less than an hour on a Friday afternoon. Kim was so helpful and kept great company while I waited for my vehicle. This will definitely be my new go to for all my vehicle needs. read more

Came in to get my brakes changed because of them making noice and them being ready to be changed, initially they were friendly. Well a week later my brakes are still making noice and they are insisting on a 200 mile rule to "brake" in your new brakes and they will stop making noise after. I've grown up with mechanics never once heard this rule, only you have to bleed your brakes, and confirmed with my brother who is, and there's no rule. These people just think if your a woman your an idiot. I would not recommend this business for brakes. Even attempting to talk about the issue they will walk away shaking their heads and continue to talk shit about you in the shop. read more

Brake Masters - Auto Repair Near Me - Bakersfield, California

DO NOT GO HERE! I received a full synthetic oil change 5w-30 for my Camaro and in less than a month I got a lower end rod knock due to no oil being in my car (To mention I don't drive my car reckless) I had to pay $5,000 to replace my whole engine and missed numerous days of work because I had no transportation read more

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The mechanics are rude and condescending, and I have no desire to be treated that way I am a woman and just because I am does not mean I don't know what I want for my vehicle or know what my vehicle needs. They killed my vehicle because they chose not to put oil in it after I paid for an oil change not only that I pay for two brake jobs on two different vehicles and they void my warranty and they called the police on me because they didn't want me there anymore so if you choose to use them, God bless you and I hope you get your warranty But I would not use them. They are no good. read more

Well first of all I had a lot of work to do to my GMC truck thought I would have to wait there all day but the lady there at the front counter Kimberly offered me their car to take home and use and again I just want to say thank you guys for doing an awesome job and making it very convenient for me read more

I had good service after talking to frank the general district manager is perfect to go to with any situation frank was nice & awesome break masters has good people in the back doing good for customers trust if any situation be happy & ask for frank you going to always Love break master's Good & perfect person to have representing break masters read more