Been coming here for 6 years they have a new manager which is great cause the other guy was rude most of the time not to me but to others lol .. I'll continue to come here as long as they're open read more

Brake Masters - I don't mind waiting it only takes 45 minutes:) - Auto Repair Near Me - Simi Valley, California

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Just moved to Simi and need my Accord's brakes diagnosed. Brake pedal all the way to the floor - must be air in the brake lines, right? First time meeting Juan. Today he's earned my respect and all my future brake (and oil change business) because of how he treated me today. Juan is obviously focused on helping others rather than lining his pockets - VERY IMPRESSED! read more

We needed our sedan realigned and Brake Masters was recommended by someone we trust. We discussed the alignment with Juan, he told us schedule it and expect 45 minutes for it to be done. We did, waited for the car, and it was done on time. He reviewed the alignment results with us and gave us a hard copy for our records. The car was aligned perfectly and the steering wheel was level too (I hate that when its not!). A good place for wheel alignment and the my service experience was positive. read more

Been coming here for 16 years for oil changes and minor maintenance on my cars. They've always been fair, honest and fast. They'll even take me last minute in the day if needed...they know me by name. They're limited in their repair/maintenance services, but for basic stuff, I recommend. read more

I want to thank Juan and his crew for being knowledgeable, courteous, and extremely helpful with my Civic SI yesterday. I was told by a mechanic in my area, Oxnard, that I needed $$$$$ repairs that turned out - after testing by Brake Masters - to be false! I have had excellent work done by Brake Masters in the past, and because they actually inspected my car instead of just looking at the tires to make an evaluation, I will absolutely use them in the future and recommend their service to others. Trust is important to me, especially as a women because I don't know anything about cars, and they have earned that trust. read more

Hassle free. Came in for an oil change. They did not try to sell me anything extra. I'll be back. read more

Brake Masters - Auto Repair Near Me - Simi Valley, California

I called the Simi Valley location asking the simple question of the cost of aligning my car. The man I delt with refused to give me a simple answer of X- amount of dollars. He instead insisted that he couldn't possibly simply share their price without putting my vehicle up on a rack to do an inspection. (This particular move of taking physical control of your car is what sales people do so you can't just leave just before they go high pressure on you.) I then explained to him my decades of experience in brake,chassis and front-end alignment, I then asked, specifically, how much to set my tow-in? His rudeness increased telling me that I didn't know what I was talking about and hung up on me as I shared the type of tire wear I was seeing that suggested the need for an adjustment to my cars tow-in. It became clear that his anger was sparked by my refusal to give him control over my vehicle. This is the kind of situation where trusting people get taken advantage of. ... Note, people with sufficient knowledge can't be bullied. read more

Using off brand pads and claiming they only use CENTRIC PREMIUM BRAKE PADS. Fraud. The store owner was confronted with evidence, left the room and would not discuss further. read more

DO NOT GO HERE. I went here last weekend, my car, which I knew were my brakes were making a noise. Only had made the noise one day so wanted it checked before it got too long. They looked at it for free, after about 20 min. They told me I needed BOTH front and back brakes AND back rotors. They quoted me $523 , I told them I couldn't do it today and would be back during the week. On my way home I called Tire Pros on tapo and told them what I needed. They said they find it hard to believe I need all that, but to bring it in and they'll look at it, but didn't have time today. They also said IF that is what I needed would cost $400, that's $123 less so of course I was going to go there. Fast forward I waited until this weekend to get them fixed, come to find out ALL I needed was front brakes, nothing else was wrong with my car. My step dad was so upset he called Brake Masters and spoke to the manager and he said "why do you care we didn't do the work" my step dads point was they are offering work that doesn't need to be done. The manager again said it was just a "suggestion" terrible customer service and was completely rude. Imagine if I hadn't called to get a second opinion, imagine if I did it then there. Imagine all the people that might have been ripped off here. Be careful. Will be calling corporate this week. Just be careful out there always get a second opinion, and know this location especially the manager cannot be trusted. read more

I've used this place for brake and wheel work several times and have always been happy with the results. The "Service Engine Light" in my work truck had come on a number of months ago and I needed to get it fixed before I took it in for a SMOG Check. The service manager, who remembered me, actually recommended that I take my truck to a SMOG and Repair facility since I needed the service to pass a smog test and repair costs are capped by the state at the authorized facilities so it could end up costing me far less there. How many businesses have such good customer service that they will tell you that you can get a better deal on what you need at another location? I already liked this place, now they have earned my complete loyalty. read more

I needed my shocks and struts replaced BADLY before a long distance trip in a week. They were extremely accommodating, professional, knowledgeable and gave me the best price around and were able to get everything done within 3 hours time. I saved $300+ and got my car done twice as fast as the the other quotes in Simi. I will definitely be going back!!! read more

I came here for alignment through a referral from American Tires, which is great because they give a $30-40 discount depending on two or four wheel alignment. Juan was very friendly and kind, thorough in explaining my alignment issues, and was done and out in less than an hour. read more

Was not happy with the customer service I received. All I wanted was a quote for break pads, for the front tires. Make a long story short. I personally wont go back. read more

Love these guys! The manager Juan is down to earth & honest. Yes that's right, I used the word honest in a mechanic review. They always give quality work at a very affordable rate. Their pricing has never been beat and I trust the work, hands down. I always refer my friends and family to them. They always tell me my options and take the time to break it all down for me. I'm grateful for their services. read more

By far the worst place. Went in for alignment yesterday. Car was bearing left after we got it done car started making noises. Went back and they had told us the abs was bad. Ended up getting our car towed to a auto shop. They had it checked by 3 mechanics. All 3 had told us that its the alignment. So we came back today to get a realignment due to it bearing right now. The GM is talking about they can't. This place is hella shady. Stay away from this spot. read more

I was shocked by the previous review since I actually received outstanding service! I paid quite a bit but then again my truck had hit another 30000 so what would you expect??? They fixed my brakes and even told me that my rear diff was leaking, even though that is not their specialty and to see if its covered under my vehicle's warranty immediately and I did! Thanks to them I just made it under my warranty with Nissan right before it expired and got the differential fixed for free from the Nissan dealership! Thanks brake masters!!! read more

My wife tried to take our car to these folks to just get a simple front end alignment. The first time they told her they can't do it because some of the parts on the steering system are loose. My wife said OK I'll let my husband fix that and I'll be back. They quoted her $1,100 dollars to do this job. It cost me under $500 with the purchase of the special tools needed to get the old pitman and idler arms off. After putting in all new parts my wife took it back to have it aligned. They now told her the steering box is broken. They didn't show her or explain what was broken on the steering box. They just told her it was broken. When she called me I told her to get out of there and take it to another reputable alignment shop. When she did have it aligned that same day at another shop they said there was nothing wrong with the steering box. I do most of the work on my cars because I don't trust many mechanics to work on my cars without getting charged a large amount. There are certain jobs on a car or truck that needs to be done by a professional for the simple fact that you can't afford the equipment to do that particular job. Now maybe it was because she's a woman and they felt they can get more money out of her and maybe it was the $30 off coupon she had for this alignment, but any shop that tries to take advantage of a women simply because they think she doesn't know anything is trash in my book. Just be aware that this happens at this shop. If they quote you a high price for a job you didn't even take the car there for get a second opinion that's all I'm saying. read more

Wow these reviews are a joke!! I've been here about three or four times for an oil change and to check my brakes because I heard a slight squeak. The guy up front is Bill and he's not rude he's to the point. My brakes are fine and the reason they are squeaking is because I have brake dust in them. They rotated my tires and cleaned out the break dust for free and I was only there for about 30 minutes. $20.07 later I'm going away a happy camper why wouldn't I come back!! read more

These people straight up lied to me and stole my money. Didn't fix the alignment at all. Got on the freeway and I'm still being pulled to one side. Told me the back left wheel was "rubbing" on Something and causing wear so I need this special part to fix adjust this particular wheel because it was off more than the rest. He told me this would fix the "rubbing." Wheel is still rubbing and now he claims he never told me that!!! STAY AWAY read more

I come here only for oil changes, the guys are nice and there's online coupons that make it pretty affordable. Yes, they might try to up sell you, just say no. For a quick oil change this place is great. read more

Just went in for brakes on my '05 Lexus sedan and was very happy on my way out! The inspected my car, said I only needed front brakes (that's true) and gave me free pads since I had done my brakes there 3 years ago and the pads are guaranteed for life! Fantastic! They did a thorough job which included turning the rotors. All for $118 out the door. Excellent service - took less than one hour - and a great deal! read more

I came in for an alignment check. Juan gave me the results and explained the ranges and that getting alignment wouldn't make much difference. I so appreciate his honesty..me being a single female. Then he offered to rotate my tires for free. Now that's spectacular service. Highly recommend this place. I was referred by America's Tires and am very happy. read more

Brake masters is a 5 star kinda place. It is clean. Everyone was super nice and professional. They were able to do front and back in a very reasonable time. Jeremy is great. All this and it was busy!! The fact that they had such attention to detail, were nice and fast is a real testament to the place. Go see them!!! read more

Wow I can't believe the great service I always get from this place. I got a quick cheap and easy quote. Not only that they did a quick and professional job. I always know where to go when I need my brakes done. read more

I have to give them 5 Stars. I was nervous walking / driving in off the street not knowing what to expect. I had them check my brakes. I was thinking great, I know I need brakes and they are going to rake me over the coals. That didn't happen here. They explained every detail to me. They were easy to deal with and their prices were a right in the middle. I didn't mind waiting in the lobby. It was clean and air conditioned. The staff was nice and well trained. You can tell they are working as a team to get finished as quick as possible. I would recommend to all. read more

A different company told me I needed new rear brakes so I took it here to get them done. Eddy told me he'd check them out before doing any work. Turns out the brake pads were fine. That's just good customer service you can't beat it! read more

The person at the front desk was quite arrogant. I tried to look past that (my mistake). I went there because my brakes were working okay but the pads were past half their life and needed to be replaced. I noticed Brake Masters and pulled in. There was hardly anyone there. I thought I had lucked out, There was a reason that a nice and clean looking shop has no business. There was a window where I could watch the work on my car. I saw the front desk guy come up and say something to the mechanic. He immediately stopped what he was doing reassembled my brakes, wheels and was backing the car out of the stall in less than five minutes. After the front brakes were replaced they began to drag and grind after about one day. When I called someone else answered the phone and said to go ahead and bring back the car. When I returned the front desk guy was back. He tried to blame me saying that I only wanted my brake pads replaced. What he didn't know was that a tire shop had inspected my brakes that very same day and said they were fine less the wear on the pads themselves. He then came back and said that I needed my wheel bearings repacked. WHAT??? The brake pads were dragging. Wheel bearings, are you kidding me?? This guy is an unethical crook. What he doesn't realize is that his customers' lives may depend on his break jobs or worse he could care less. Go elsewhere your life may be literally riding on it. read more

So after my fiancé commented on here 3 days ago on how they broke her power steering I received a call today harassing me that my comment was a lie, this is ridiculous my fiancé now drives a car with no power steering with my 10 month old daughter in it, they tightened her belt to tight and snapped the belt and blew out the bearings in the power steering pump pulley .... So plz don't call my phone again harassing me unless you're going to to fix what you guys broke ....like you should by LAW ..... And this is the manger Juan I am talking about .... So plz don't go to brake masters simi or you might have to deal with this like we have to now and it sucks read more

Constant attempts to up sell. Out of nowhere my car developed a coolant leek. But the spot where I parked it when I got here is dry!!! Also I was told one hour to do the brakes and I am still sitting here 4 hours later. I will never bring my car here again. read more

I have Been taking two of my cars to this place, ever since I found them trough yelp I love that they find whats wrong not like other places that just think that might be the problem. Not brake masters they know what there doing and explain to you in details as well as fix the problem. I have no complaints they have such great customer service. I highly recommend this place to people. Thank you! Break Masters for your hard works and great job read more

I had a great experience with them when they replaced my brakes. Fast efficient and Juan was knowledgable and gave me an honest price, would use them again read more

I have been coming here because it can be challenging to find a place to go after work definitely not the best place I have been to, I could of gotten a cheaper oil change at jiffy lube and now all of the sudden is 10 dollars xtra to rotate your tires and not to mention how rude the manager Juan is. Definitely enough to not come back here. read more

Came in to follow up on a alignment issue, they were nice enough to recheck, which they didn't have to. Taking into consideration I wasn't paying anymore, still treated me with respect and consideration. Spent extra time working to find the problem. Was a tire issue. read more

This place is not honest. Do not trust them. I had pad/shoes changed here and they told us it was a life time warranty. Actually it is not. When I had my car get a free break check. I saw the guy hit my car back wheel axis very hard using a hammer after he took out the wheels, and told me my car needed to change pads/shoes/drums. I do not know why he needed to hammer my car very hard to check the breaks in the back. I am going to take my car to other shop to check whether he intended to damage my car breaks system or not. read more

STAY AWAY!!! GO ANYWHERE ELSE BUT HERE!! These guys publish what appears to be good coupons, but when you get there, they will do everything possible to inflate your bill by adding additional services. On top of it they don't do a good job. Also the person in front is rude and condesending. On two separate occasions, I went to them for an advertised $50 front end alignment. Both times I ended up paying about $450. First time they said my rotors need resurfacing, I needed brakes shoes (They charged $200 for brake pads that can be bought online for about $30). Not only that, but they did not do the alignment properly and $1000 worth of tires scrubbed off the front wheels in about a year with an obvious bad wear pattern - the tire place refused to offer a warranty because they said the alignment was not done properly. So I had to return in hopes of getting brakemasters to correct their alignment, but they claimed they did it correctly the first time and had me pay again. This second time I did the alignment they said I had worn out "tie rod ends" and charged me $290 to replace them. So to summarize: 1. They will do everything possible to inflate your bill with other services beyond what you came in for. 2. They do not do a proper job with front end alignments, had to take mine back and they did not offer to fix thier mistake. 3. The brake pads and other part prices are very inflated. Expect to pay significantly more than you can buy online. 4. The front office staff in the Simi Valley store is very very very rude So GO SOMEWHERE ELSE for your auto services. Don't be fooled by their coupon strategy read more

I needed an alignment and this place was recommended by America's Tire. After I had dropped it off I got a call and was told that I needed to spend another $365.00 for a new tie rod. Not knowing much about tie rods but knowing that it was certainly possible given that I had just gotten new struts and, because the old ones were bad, the tie rods could have easily gotten worn down from all the shaking. But it was only 1 and I've since learned that I can get new tie rods for around $35.00 (some for way less!) and the labor's not that intensive. So $365.00? To top it off, the alignment wasn't right. I took it back in, they checked it, and said it was fine even though it was really pulling to the right. So I drive it another 10,000 miles and I need brand new tires - turns out, I need new rear bearings and shocks but these boneheads couldn't tell that. This is not someplace I'd go again, ever. America's Tire, in my opinion, is the best place to buy tires in SoCal because of their excellent service but they should really rethink who they recommend for an alignment. read more

Worst experience ever. As soon as i walked in the guy at the counter was looking at me with a mean face. Once he was done talking with another customer he asked me what i wanted. Not how could he help me but what did i want. He was being verbally agressive rude and disrespectful. He td ke they couldnt help me. That they would not work on my car and if they did they woukdnt give me a warranty. I asked why and he said because he didnt want to. I asked why he was actung that way with me if i had just walked in and never gave him a reason to treat me that way. He responded by saying that if i didnt like it i could go somewhere else. All this was unnecessary. I needed a wheel alignment and took my bussines elsewhere. I will never return to any brake masters or recomend it to n.e one. read more

Bill (owner?) quoted $80 brake flush for BMW 328i over the phone. I Showed up then the price was $100! After I brought up this point he said, ok $90 even though he he said $80! Then he said why don't you just take it to the dealer and stopped work on the car. He went on to say he has no way to reset the BMW service light notification. WOW! I recommend going somewhere that takes more pride in customer service. Bill's not trying very hard. I had brakes done before on my 1997 BMW 540i that are fine. That's why I thought I might work out, but... No dice. read more

over priced and pushy salesmen. never again! one star too many. this place is rip off. first couple of times I was in here it was ok. third time they said I "had to have" major brake work which was lie. determined by my personal mechanic that all I needed badly was tire rotation, alignment & balancing that's it!! read more

I came here to get my brake fluid replaced and ended up getting a lot more work done--brakes, oil change, etc. This place came as a recommendation from my tire guy. The manager was super nice & funny, which made my wait time go by faster. He even replaced a burnt out tail light for free, whereas Jiffy Lube or somewhere would have charged me. I'll definitely be going back for future brake maintenance and oil changes. read more