This is a really great place. They all so good work and are all really friendly. Brandon was of great help. Keep it up.

We took a car in for squeaky brakes and an oil change without an appointment. They worked us in and told us brakes were fine, just a little dirty. Did oil change, charged a very fair price and were nice as they could be. Dave explained everything. Very nice folks. We will use them again if needed. read more

Very disappointing. Took in my 98 Montaro for an alignment. They scheduled my appointment for the wrong time (I wasn't the only one). 1 hour after my appointment started I was told they couldn't get some bolts loose. At 1-1/2 hours I was told they didn't have a particular tool needed. DON'T YOU THINK THEY WOULD HAVE KNOWN IN ADVANCE IF THEY HAD THE TOOLS NEEDED!!!!! That's just ridiculous. Had two other vehicles that I was going to have them work on. Not even going to waste my time AGAIN! read more

I have had four of my cars aligned there over seven years. taking one in tomorrow that I changed the struts on. I do all my own work but alignment takes special equipment. Always very professional and polite. They get done early and I get a printout of what was done. They have always done a great job for me. read more

We knew what our car needed done and these guys seemed honest and didn't try to add on anything extra. Price was competitive. We will use again. read more

I came in for rear brake service and an oil change. I already knew what my vehicle did and didn't need. After reading other reviews on Yelp I wasn't sure what to expect. I figured they would tell me my vehicle needed this or that fixed, but they held true to what I knew my vehicle already needed. These guys were honest with me an from what I observed were with other customers. Also, I expected the cost of service to be much higher than what I paid. I'll be back! read more

We had a really good experience at brakes plus even though our bill ended up being considerably higher than we had anticipated due to leaking struts. There was a sale on the struts however so that was a plus. The gentleman who greeted us, David, could not of been more personable, funny, and informative! He explained everything to us and called us as instructed if any new issues would arise during inspection of my car. We ended up getting new struts, new back brake pads, and I oil change, and a tire rotation. We felt fortunate that we were able to get it all completed in one day by just being a drop in. Customer service was fantastic and we got the car back in a timely matter considering what all had to be done. I would highly recommend Brakes Plus for your oil changes and brake work that you may need. This was a great experience! read more

Great service! This is the second time I have used this location for brake repairs. They are honest and provide an excellent service. As a single female, it's GREAT to know that this is a repair shop that I can TRUST! They explain everything in detail, let me know what is needed now and what can be done later. I compared prices with another shop that I had used in the past and found their quote was nearly half what I would have paid at their competitor. I'm a customer for life. Thanks so much! read more

A good reliable garage. I have been going here for many years as they are no nonsense type outfit. I have had several times where either a very minor or no repair was needed. One repair they took me back into the shop to show the actual issue. They are also based out of Colorado. read more

I brought my car in for brake service a few months ago and was so pleased I had my daughter take her car there. The service reps there did whatever they could to save her money and at the same time give a dad piece of mind her car was safe. They saved her about $120 over the car dealership quoted price. Additionally, with Brakes Plus shops all over the Denver metro area she has options should she need further service or should she need to have her brake pads replaced with their lifetime brake pad warranty. With Denver traffic I imagine that will be sooner than later. read more

I'm always a little uneasy taking my car in for work because I do not "speak car" very well and am concerned that I am taken advantage of as an unknowing customer. During my visit to Brakes Plus, I went in for a brake check and oil change. I was lead into the garage to see what was wrong with my car and had it explained to me using a diagram. I was very impressed by the technicians ability to explain his findings and to allow me to make a decision based on what was affordable for me. Overall, I still do not "speak car" fluently but I feel comfortable taking my car here because of the quality of service I received. read more

A few months ago I went in to Brakes Plus because I saw the ad for $99 brakes. I knew I needed new brakes so I thought: What a deal! They told me they would have to do an assessment so I said okay as I waited. When they gave me the estimate is was for over $900. That scared the living daylights out of me. So for several months I was driving around with squeeky brakes. I continued to do this until it got so bad I had no choice but to take my car into a near by mechanic. He changed out all four brakes and was very up front about the cost. It ended up costing me $325, about a third what Brakes Plus wanted to charge me. I will never use Brakes Plus and will highly discourage any friends or family from using this deceptive company who over charges for their poor service!!! DON'T USE BRAKES PLUS. read more

My father worked for Brakes Plus for more than 15 years, so I know what kind of service to expect from this company. The Fort Collins branch is no different. Excellent service, great staff, and they always take care of the many needs of my aging car. Thanks to Brakes Plus, the old girl will last me another 10 years. Great job, keep up the good work! read more

Recently stranded with car problems in Ft Collins. These guys were unbelievably rude, unprofessional and totally unhelpful. I was shocked by the lack of caring and lack of customer service. The guy basically was doing whatever he could to get me out of his store since he apparently had no time to help me. read more

Called and made an appointment because they only have one lift big enough for my one ton truck. When I showed up from out of town I wasn't in the appointment book and after some hunting we determined that my name was misspelled and the appointment time was written down as 9am instead of 10am. There was already another car on the lift so I had a friend pick me up. When I called 2 hours later and asked for a status report I was told it was "just being pulled onto the bay". Had my friend drop me off and my truck was still sitting right where I left it. I went in, asked for my keys back and commented that I was disappointed that the person I spoke with on the phone was untruthful about the status of my truck. I decided to make another appointment. Appointment 2: Showed up and there was a car on the lift. Once my truck was up and ready for inspection they showed me everything that was wrong with my brake system and the cost was over 3 times what I thought it was going to be. I asked for a copy of their quote. Went on line to an auto parts store and determined that they were at least doubling the cost their parts. Silly me, I assumed I NEEDED all the parts they said were bad so, I bought them and found a mechanic for the installation. What he discovered is that I DID NOT need calipers, rotors,brake cylinders or hub seals, I NEEDED pads, brake shoes and new tie rod ends. Perhaps Brakes Plus would have found the tie rod issue if they had gotten the job but they are either inadequately trained or they are willing to take advantage of someone they perceive to be unknowledgable (we all know what that means), Lodged a complaint with the home office and will actively insure that my friends and family steer clear. read more

I scheduled an alignment, they didn't perform the alignment and didn't tell me that they didn't even though I stayed in the shop. Then told me I needed replacements before I could get the alignment. I had three other technicians from other shops look at it with no problems at all and there is no need for replacements. I will never come back here. read more

Took my car here for YEARS. Once had my car there for two days and they returned it, saying they couldn't find anything wrong with it, didn't even charge me for labor. The last few times my husband and I took our cars here, we got them back in worse shape than we brought them in. My husband had everything in his radiator rebuilt over the last few years, but it's still overheating off and on. They finally took it apart again and said "oh whoever changed your radiator messed up and there's air in your line." When we showed them the service records that they had been the ones who replaced it they started saying that service was beyond warranty blah blah blah. They performed an oil change on my car, and within 1,000 miles I had a low oil light come on. They said the plug had a cracked seal, changed out the plug without charge, but I had to pay for the oil change. The last few times we brought our cars in we had to bring them back a second or even third time for them to finish the job or do it right. Today I just drove home, within 500 miles of my oil change and the maintenance light came on indicating that my oil life was expiring. They forgot to reset the oil life indicator when they changed it, now I have to figure out how to reset it. I don't think it's unreasonable to expect to bring your car in and have it fixed right the first time. read more

Brakes plus lured me in with a cheap coupon and then used very high pressure sales tactics to force me to get the most expensive brakes they sell. That wasn't enough of my money so they came out with a long list of other repairs that needed to be done. I took my Honda to Markleys and they said it didn't need any of the stuff at this time. As a woman I felt cheated and taken advantage of. I'll never go there again! read more

Ive taken my vehicle here for many issues the service is usually great! I went in on saturday to pick up my truck and asked about a radio ad that i will admit i may have been wrong about. However the service manager at this location decided to argue and belittle me to a point! When i dropped my truck off i was told 75 out the door i noticed he was going to charge 80 to my card and asked about it, i was kicked out it was nice of the guy to not charge me anything, but to kick out and permanently ban a long standing customer for asking a question is absured! I would not recomend this or any brakes plus locations to anybody! take your vehicles to professional mechanics who understand that its ok for customers to ask questions! read more

Here we go again and for the last time. My daughter took her car there because it wouldn't start. $500.00 later she is one her way. 2 months later the same problem. Take it in to have Nick tell her she is wrong and not to pump the gas when she starts it. Next morning it won't start. Shocker. The tow it back but she is missing work. Now they tell me all 4 parts the tried won't work. Shocker again. They get a Toyota part. Now it works. However it didn't solve the problem. Shocker #3. We have a expert looking at it. Now we want $45.00 more to pull the timing belt cover just to look at it. It's now being towed to JK's. Unless you want cheep oil changes stay away from this company. read more

Do Not Go Here!!!! They will destroy your vehicle and overcharge you. We took our truck here to have a rear main seal replaced and they did not put enough oil back into the engine, yet charged us for more oil than our vehicle even holds! Our engine was completely ruined and had to be replaced. They would not take any responsibility for their actions or pay for any of the damages or repair work even though we have more than enough proof that it was their fault. Instead of doing the right thing regarding the engine they only offered to refund us for the oil they overcharged us for. Save yourself the time, money, and attorney's fees, and take your car to a place that is honest and decent. read more

Went in about a week ago to have something priced. Got quoted mid four hundred dollar range. Went back in a few days later and talked to another guy who quoted me just over one hundred dollars. When we looked at the two quotes, the second person told me the first person had a kit, and the parts listed separately. That the parts were actually included with the kit. This was not the first time this has happened, and I believe not the first time with these two people. - I need the work done, but feel that there might be a level of honesty difference between the two and not sure who will be working on my car. On the other side, I've found way too many mechanics to be dishonest and not sure where to get the work done. (I've already had this 'done' twice before) - Also, the last few times I 'scheduled' an appointment, they didn't get me in until more than four hours after my time. The man I talked to about scheduling this time just gave me that 'yeah, ok' answer you get when someone isn't looking at a calendar. read more

I have had two vehicles that I have tried to get fixed here, very very disappointed , my last experience was a work truck, I have had it back to the shop four times, I feel I have been ripped off and lied to, on my fourth trip to try to get this resolved I was asked to pay more money for items they say they missed, huh that's funny why did I not get this response the third time I brought it in, I own a company with the highest BBB rating and this company deserves nothing but a F- I paid over 800 dollars for my service and have wasted hours of crucial time , if you want your brakes fixed right please please do not take it to these guys, I have been treated rude and ripped off. These guys are not mechanics and a disgrace of business owners who care nothing about your vehicle, I actually had been told twice that my " truck was to heavy " , tell that to my other seven work trucks that don't have brake problems. Oh and they even wanted to change my headlight out for 75 bucks lol , 20 dollar fix thanks but no thanks.. So I now am going to go to a respectful mechanic even if it costs more to have the job done right the first trip, but you make the choice, if you like to be ripped off lied to, and waste your time , have a try at brakes plus. read more

I don't do Yelp reviews. Nevertheless, after having Brakes Plus in Fort Collins replace the timing belt, water pump and other drive belts on my son's Hyundai in June and then driving to NY the next day, I'm compelled to say something. I failed to check the service interval on timing belts for his 2003 Elantra and three days before we were due to leave Fort Collins for NY, I discovered not only that the service interval was 60K and the mileage was nearing 121K (second belt change was due), but that the Hyundai has an interference engine, which means that if the belt brakes, the engine is toast. I did not want to chance driving to NY and have the old belt brake on the way. I called Brakes Plus on a Thursday afternoon. They were able to get the car in the next day (a Friday) and have the work completed that evening (although I picked it up Saturday). I would have preferred to put some miles on the car locally before setting out for NY, but did not have the option. So I was a little apprehensive for the three days it took to reach the NY area. For an older car, it performed beautifully. No leaks, no squeaks and best of all, no busted valves. I have been a good customer for Brakes Plus over the years for brake work and alignments, but have not trusted them to do heavier engine work. They obviously knew what they were doing and my son is now driving with confidence in NY. That rates five stars in my book. I could not find a customer review section on their website, so I hope others see this on Yelp. I am grateful for a job well done. read more