Great staff and service. Ordered and received our tires the same day after a bad blow out on the freeway. Brad was so helpful.

Always 5-star with these guys at the Big O on Mason. Accommodating, honest, never any pressure (they don't try to sell me what's not needed), and the job gets done fast and most importantly, done right. We've been a customer for years, for tires across four vehicles, and won't go anywhere else for tires. read more

I've been here twice now and they have taken care of what I've needed quickly and professionally! I'll be back again.

I recently moved to the Fort Collins area and wasn't sure where to go to have my tires looked at, one was making a funny noise and the other was slowly deflating, so I was a little apprehension about going to big o tires but I was immediately greeted when I walked in the door and right away I felt comfortable. They fixed my tires and I left satisfied. I will definitely go back. I also notice another customer walk in, and they greeted her by name and even remembered what they had fixed on her car previously and checked to make sure her car was still running good. Seems like customers are treated like family. Oh, yeah and the service wasn't expensive at all. read more

After more than 20 years of being a big o tires Mason Street customer, I will never return. Two workers both quoted me $149 ea. for 2 tires and $129 for alignment. They didn't mention that the brand I bought would actually cost $199 each, another $60 to mount, plus $60 for their standard Big O Warranty. No wonder the shop didn't appear to be very busy. I should have gotten a written estimate but never had to in the past. read more

Ben is an amazing tech ! I appreciate everything him and Mr Justin did for me !! Thank y'all again!!

I will always choose this location. They are so helpful and understanding. I went to get a tire rotation and then about a month later went to get a tire patched up. They are quick and efficient and very knowledgeable. I got great advice for when I do need to replace my tires and they also quoted me. I will always choose them! read more

BigO gave me a quick and free service for a patch over a nail in my tire, Justin in particular was kind, welcoming, and got the job done with excellent customer service care :) I'll definitely be back to BigO next time I need to buy a new tire, or a few! read more

Very pleased with the service at this store. Employees are friendly and efficient, and pricing is very reasonable! I will continue to use them for all my tire repairs. read more

Great customer service! I had a last minute tire repair and they went above and beyond.

Dennis was fantastic! They got me in immediately! Thanks for finding and removing the nail! I appreciate your professional opinion on my tires and will send the quote to Santa! read more

Super helpful staff and they laid out all of the charges before hand so I knew what to expect. Will definitely go back!

Dennis(the menace) is the goat! very high communication skills, wanted to show me the tires to compare and contrast. gave multiple great options in different price ranges. ultimately hooked me up with a perfect new set of tires. i also went to other tire shops and this was by far the best. everyone working the shop was young and eager to learn and work. i even made silly requests and they went and did the work 110% of the way. overall will be going back again read more

excellent service! quick and only interested in making sure your car needs are met. everyone is super friendly! highly recommend!

Highly do not recommend. I made an appointment for my car to have a wheel alignment. Despite having an appointment and waiting for service, it was over 2 hours until they even got my car in the bay. Second problem: despite taking an appointment for a wheel alignment on my car, after checking my car and confirming that there was a problem with the alignment, I was told that they couldn't actually fix it. Why would they take an appointment on a car they couldn't service at a time they couldn't do the service? read more

Today was the second time they helped me for free, first time they replaced my tire plug for free and second time (today) they patched a flat tire and put it back on my vehicle for free. Highly recommend this shop! read more

Previously had this location remove nails from my tires twice. I had them replace one of my tires when it was flat (unrepairable) and the repair was timely. At the time, I worked right up the road so it was very convenient for me to just drop the car off and walk to work to let them do their thing. I have now moved to Loveland and just got another tire replaced (different one) from the Loveland location. I would recommend Big O to anybody having an issue with their tires. read more

Came in a year ago and bought a new tire. Had decent experience. Today 08/26/24 I came in as I wanted someone to look at a single tire to tell me if I need to replace it or not. Maybe a 2 minute thing. Employees seemed very unhappy. I waited in the lobby for about 10 minutes. No acknowledgment that I was there. Two guys were helping other customers. And one was walking around with a tablet. Finally someone asked how they could help. I simply requested that all I needed was someone to simply look at a tire to tell me if it needed replaced. a small quarter size divot in the side wall was concerning to me. The grumpy man stated it will be 1.5-2 hours before they could help and asked me to have a seat or come back. Terrible customer service. I will try again in a day or two then will move on to a different store. I'm sorry you all don't like your jobs. read more

I scheduled an appointment and selected 2 tires to replace my rear tires. When dropping off my vehicle I received verbal confirmation that the tires I selected would be installed on my car. Instead the 'Service Manager' had lower quality, incorrect load index, incorrect speed rated, and more expensive tires put on my car. I returned the next day to have the correct tires put on my car and had mistakes with both my warranty papers and my refund. Both service trips resulted in black grease stains to my car's interior even with a towel in place the second time. I will not recommend this shop to anyone. read more

Levi was very helpful. Got me back on the road in a hurry! Great service and nice! Didn't even charge to patch up my tire that picked up a nail. read more

10/10 would NOT recommend the Big O Tires on Mason St. My car wouldn't start so I had it towed to Big O because I bought my battery from them and wasn't sure if I needed to take it back to the same place since it's still under warranty. They called me and told me I needed a new alternator, battery, and quoted me for 3 hours of labor. Told me the alternator would be $450, which was a red flag and when I commented on how expensive that seemed, the tech (Nick) said "welcome to alternators". (I've bought an alternator for similar cars in the past and that, on top of a quick Google search told me that it was crazy overpriced. Not necessarily the tech's fault, I know they don't make the prices.) He also told me that he liked to replace the battery when there are alternator issues as it can damage the battery itself. No problem, it's still got 6 months under warranty, let's do it. Then he told me it would be $129 for the battery because it was close to the warranty ending. I told him that definitely wasn't right (I paid $129 for the battery brand new and had receipts for proof) and he did some "computer stuff" and magically dropped the price to $16. Total quote? Almost $1000 for a new alternator, battery and labor. I asked him not to do anything till I had a chance to get back to him and then contacted a local mechanic that my roommate knows through work. The local mechanic took a look and told me that my alternator was basically new (my fault for not remembering that I did have it replaced recently) so he was skeptical. When he tested it, sure enough it was charging at a perfect 14v. So he took out the battery and took it to the manufacturer for testing. Also perfectly fine. You wanna know what he did find to be the issue, though? THE CONNECTORS FOR THE BATTERY. Completely rusted out and allowing no charge to get through to the battery. Which, if Big O took the battery out to charge it, they 100% saw and were aware of. $100 later, my car is starting and running perfectly. As a woman, it is hard enough to find a mechanic to trust without dealing with this issue as well. Let alone just knowing that there are sheisty mechanics out there who are willing to blatantly lie to people about what they need. With my alternator functioning perfectly, would they have even replaced it or just left it in and somehow pocketed the money? Idk. I might be coming off as paranoid but honestly I'm just pissed off. Anyways, my advice is to avoid Big O in general, I've never had great service from them, but also specifically the one on Mason St. Thank you for coming to my TEDtalk. read more

Big O Tires - Auto Repair Near Me - Fort Collins, Colorado

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SO happy w/tire service!!! Guys who worked on my car, especially Caleb were knowledgeable, polite and accommodating! Will ALWAYS take my tire business to these amazing folks!! read more

I ended up in a bind with a rental car and a completely unrepairable flat tire. Big O's had me back on the road within 30 minutes of opening. Their response time and customer service was above and beyond my expectations. The manager even offered to come pick me up at the hotel I was staying at so I wouldn't have to walk in the cold temperatures. I was also very satisfied with the cost of the tire replacement and service. read more

I found the customer service to be helpful and responsive. The day after installation, two of my tires registered lower than normal air pressure. I returned and the issue was remedies promptly and courteously. read more

Mason Street Big o replaced my lug studs on my truck without replacing my axle seals and now I'm having to pay $1400 to get my brakes done because the used axle seals failed and Mason Street Big o won't warranty their failure read more

I have used the Mason St branch specifically bc of Levi and John. They have the best customer service. Between all my vehicles and trailers, I need tire service regularly. I'll be back! read more

This review is for the Big O tire compnay on S. Timberline rd., Fort Collins, CO. DON'T GO THERE, EVER! I made an appointment for Oct. 16, 2023 to have a tire repaired with a quote of $23, or for me as a return customer it was free. I was told it would take 30-40 minutes. After 45 minutes I went to the front desk which is not visiible from the customer waitng area. There was my car in the lot ready to go. No one had come to tell me this. Nor did they tell me they had installed a new tire without my permission for $55! Their excuse was that my tire repair was beyond repair because of a sidewall tear ( I see this was the same situatuion for another customer in for tire repair in another review- -conincidence?) . But they had no right to go ahead and put a new tire on! Obviously, they expected me to just accept this sitiuation and pay the fee. Big O on Timberline has very bad business practices and no remorse about it either. Like I said DON'T GO THERE, EVER!!!!! read more

I was cruising down 287 on my way to Cheyenne when a gentleman on a motorcycle pulled up and told me that I had a flat. Surprised I pulled into the next parking lot immediately and swapped the flat for my spare. But I needed to get my tire repaired so I broke out the smart phone and settled on Big O. Not being from the area of having any advice on where to pick it was a shot in the dark. Simply put I absolutely made the right decision. Eli was the employee who greeted and took care of me. It was horribly obvious that I wasn't form the area and just passing through so in the back of my mind I was worried that I might get screwed over. I'm incredibly happy to report that this was not the case at all. I was treated with excellent customer service; my tire was patched for $20 and I left completely satisfied about 45 minutes after pulling in. They really saved my day and I'm thrilled to write a glowing review about both their service and integrity. Many thanks guys, you really helped me out. read more

These guys were amazing. They got me in right away and were super helpful. Levi was the one working on my car and he had me in and out in great manner of time. Great place! read more

Had to go in for a flat tire and AJ was extremely helpful from the moment I drove in. The service was faster than I anticipated with no prior appointment made. I would come to this location again for future services!! read more

New tires installed at a reasonable price and in a timely manner. Thanks!

I had just returned home at around 1130a and as I was exiting the car I heard the sound of air exiting the passenger front tire. I have had a slow leak before, but this was different. I grabbed our portable air compressor and went to take the cap off the tire stem to start pumping air into the tire and the whoosh got significantly louder. The needle inside the stem came out! I quickly put the compressor on and it was down to 13lbs. The tire is supposed to be full at 32lbs. While the tire was being filled with air, I called Big O and they said to bring the car by, even though they were short staffed and booked for the day (this happened on Saturday, the 7th). Luckily, the tire took the air and at 32.5 lbs I took off the compressor and quickly put on the cap. I could still hear air coming out slowly but I made it to Big O (I live less about a mile away). All the bays were full but they had me pull up as close to the bay as possible and they quickly started assessing the issue and even though they didn't have a bay open-they had completed the repairs in just a few hours. I have used this location for my tire repair needs ever since I moved to Ft. Collins several years ago and they always leave me impressed. The staff are always accommodating and provide great customer service. They are very knowledgable, and the pricing for services are very fair. I feel like the time they quote me for getting things done are very fair as well, based on how busy they are when I've called needing help without an appointment. I am very grateful for the staff at Big O on Mason! read more

Someone notified me at a red light that my back tire was virtually flat so I stopped at this auto shop as it was the closest. They were able to take a look at my car within an hour on a busy Saturday morning. When I picked up my car they told me the tire patch was free of charge and I was on my way. Kind and understanding staff. Thank you!! read more

If there is a star for worse than not good, I would be happy to rate it that way. I have been a loyal customer for years. I bought tires here, do regular oil changes, replaced my break, belt, etc. I have spent thousands of dollars. But today I was so disappointed. Waiting for an hour for an oil change and my car was still sitting in the parking lot. Nobody told me anything until I asked. I have decided to cancel and not to come back ever again! very bad customer service and you just lost one loyal customer. I will do business somewhere else for sure. Not recommend coming here, guys! Stay away! read more

Disappointing. I scheduled an appointment for a simple oil change, nothing more. It took over an hour for such a simple maintenance item. Just not a good use of time. read more

The costumer service is great, people are friendly, and the service is fast. 4 stars only because they are a tiny bit pricey, otherwise it will be 5/5 starts. Saleh 3/4/2019 read more

Always impressed, these guys are awesome. I swung by the other day and they helped me fix a quick issue with my skid plate.

If I could leave less than one star I would. This place is horrible. Showed up with a leak in my tire. I was told they would get to it in 30 minutes. I waited for a little over an hour and then inquired as to when my car would be done because my car had not been moved from its original parking spot. The employee said he would check. He walked to the shop area and came back. He said someone is getting to it now. I asked it they forgot about my car and the employee replied, "I do know" and walked away. read more

Got the oil changed so quick and waiting room was so nice n comfortable. The staff was super nice and friendly.

Thank you Frank and Big O Tires on Mason! Have had good luck with tire purchases and service here for years. I had a an issue with my dealership - should have known to come here first. These guys are honest, forthright and professional. read more