I had a great experience at this BP location. Went in for an oil change but my car had an issue I didn't know about (caused by a mistake from another location). Phillip let me know about the issue and when he learned that my last oil change was at another BP, he fixed it free of charge. He was so kind, helpful, and non-threatening, which was a nice shift from the usual experience I have with car places. The other man who helped me check in was also really respectful and conscientious. It's cool to have your car taken care of but it's really awesome when the people taking care of the car also care about the people driving them. Thanks Phillip & BP foco! read more

My car recently made a scratching sound when I used the brakes. I took it to Just Brakes and they gave me a ride home so I would not have to wait all day. It was a sudden development and the way the sounds of metal on metal I kept hearing was really freaking me out. They manages to get me in on a busy Saturday and out later that day. No appointment needed. They could not find anything and summed it as being dust more than likely making the sounds. The sounds did go away and they did not charge me a diagnostics fee either when they found that there was nothing to repair. Very nice! read more

These guys are great!! Knowledgeable, Courteous, and Professional. I have had my BMW in there twice in the last year for different problems. They did a great job both times. read more

DO NOT DO NOT DO NOT go to this place- tried to charge my college age son $950 to fix the rear brakes on his heel- claimed the calipers needed to be replaced. Turned out to be a $300 normal brake job. Shame in them!!!! read more

I had a horrible experience today. It took 5 hours to get my brakes and rotors replaced, when it should have done in their quoted time of 3 to 4 hours. One of the front desk people was very nice and explained things well, the other was sexist and treated me like I didn't know anything. Let alone, the racist video that plays into the very uncomfortable waiting room. Everytime I looked out the window to check on the progress, at least 2 of the techs were texting. It was a busy day so I'll give them taking a little longer, however texting essentially constantly while there are 5 cars waiting to be worked on is completely unacceptable. My partner had work done on Saturday and had a perfect experience, with polite, fast service, so the issue is this team that was working on 7/31 in the Fort Collins College location. There was another customer who came to pick up their car, but couldn't because they installed the part wrong. That means a whole day more of waiting for his car back. Maybe if people were focused on their jobs and not texting that wouldn't have happened. If you are a single car household, do not rely on them to be done on time or even on the day of service. You'll be late for your plans, with no apology/discount/anything for why it was taking so long. If I did not get the lifetime warranty pads, I would never return, but I guess I will have to. read more

I have nothing negative to say about this place. I came here to get a second opinion on my brakes and they took the time to explain what was wrong with my car so I could fully understand. They gave me a great deal for my brake pads, rotors and brake fluid. I will be coming back in the future for any brake issues I have. read more

Worst experience forever, they said they have free A/C check, but after checking my A/C, they just told me my compressor have some problem inside and will cost more than 1500 dollars to fix it, and then, they charge me around 80 dollars as "A/C service fee". Actually, they almost do nothing, even don't tell me the exactly problem of my A/C system. For anyone who will go there, just do not trust their "free check brabra.." it's totally fraudulent read more

I got an oil change with them-very fast and friendly! My car was having other pretty bad issues that they fixed for free, saved me so much time and money. 10/10 read more

Brakes plus gives you the customer satisfaction that makes you feel good about picking up your car! Mike the manager was very helpful for my brother and I. Persistent, honest & speedy service every time is what made me a regular. Always five stars with these guys would definitely recommend for any and all brake/suspension service! read more

I wish I hadn't had issues with Brakes Plus in Fort Collins. Everyone who works there is friendly and our cars have always been dealt with in a timely manner and at a pretty reasonable price. Also, they have free coffee in the waiting room, which always gets a plus in my book. Unfortunately, things have gone wrong with them twice now. A few months ago we had to get a repair done on a car that was less than pretty. The back end was already smashed up, but when we got our car back from them, the front end and headlight was all smashed up too! Wtf? I don't know if they didn't bother being careful with it or if it was a hit and run in their parking lot, but our car was damaged in their possession. The car is a piece of junk and not even worth repairing any cosmetic damage, but it's still our car and they shouldn't handle it like that. Just a few weeks ago, we took our nicer car in to get a CV axle replaced. It was in and out in a day and the problem was fixed...until I had to drive it on the highway. Going westbound on 76, the new CV axle failed, my axle started knocking, grinding, and shaking violently. I nearly crashed as I could barely turn and pull off to the side of the highway. I was able to slowly drive to the nearest Brakes Plus in Arvada while my wheel made the worst grinding and crunching sounds whenever I turned. When I got to the branch in Arvada, they looked at it and said they didn't see anything, tightened some stuff up, and sent me on my way, axle still crunching. I would have been willing to leave it overnight and find a ride home for them to do better diagnostics, but they didn't even offer. In fact, they told me to my face that they could take it apart and let me see it for myself, like I hadn't just been scared sh*tless by a very obvious problem with the axle. Fortunately, I made it back home with my car (at this point, screw them), but I missed out on making $150 at a gig that day. I also lost a few days of having the car while I had to take it back in to get the CV axle replaced again. I'll keep taking my car in for oil changes, but from now on, I think I'm going to take my cars somewhere else for repairs. read more

Absolutely amazing and honest service! Super reasonable pricing. These guys really got me out of a very inconvenient pinch.

I've been working with Bart & the guys at Brakes plus on a very tricky 2005 Volvo. They've given me a no BS assessment & worked very hard to keep my overall costs down. I'm very happy with these guys & look forward to working with them in the future. read more

Went for an oil change and to bleed brakes. After dropping the car off early, I called them at 5:00 to see if they looked at it yet as they closed at 6. They had it all day..I was told I needed to spend $750 to replace brakes. They couldn't get the nuts off bc "the car is from NY, all that rusting". My boyfriend who does not have the facility and tools they do, had no problem under there and we bled the brakes. So a couple days later, tried to clean my windshield and couldn't. My daughter just had the same problem and we found a hose was chewed through by a bunny or (?), so boyfriend took everything apart and we spent another part of the day cleaning and inspecting everything. Still didn't work. We were working in a dark garage. Yep, this place didn't top off the solvent. So, I took it back there with the dispensing parts just stuck on the hoses but not inserted in the hood. Explained why I was back to two men. The manager was out this week. I was told I probably had a leak. I asked him to go chk. Asked him to please bring the solvent with him. He went back into the garage was fine 5 minutes and came back with a filthy, greasy bottle of washer fluid and dumped the whole bottle in. Said it was probably a slow leak and went back in for more, this time about 10 minutes went by. Same bottle condition. Dumped another half in there. He then drove it into the garage to push the two hood parts back in....Why???? I was watching from the window. Do not understand what that was about????? Then was told that people are not perfect and he probably just forgot to do it. I agreed but explained all the trouble I went through because of it. I was told "you should have checked that before u took the car apart". Really? I expected that you did your job, I depended on you. What if he 'forgot" to put all the nuts on my brakes or some other safety thing? I could forgive him for over looking it IF he apologized for it but he never did. I was watching for an apology of any kind and never got it...too busy blaming me!! I called him out on it. Asked him why he is not showing any responsibility for it. He had the nerve to argue with me about it! Still never took any inkling of a customer service stand ever! So, two days wasted to get an oil change. Never go there! read more

So I went in because my brakes were making a groaning noise. They recommended I get $780 of stuff done to it. They ended up charging me $211 to change 2 front brake lines which add up to 20 bucks at NAPA total and 20 minutes of work max. I know because I've changed them before. I looked at my bill and it said 85 bucks for labor. The flush was 30 bucks for labor. These people will rip you off and don't care. I don't have the time or energy to delve into what was "recommended" but I looked up the price of these parts and they literally put 4x the price on everything. I felt very insulted. The reason I go to places like this is because I'm to busy for the hassle. Not because I can't do this myself! Find some where else. Thanks! read more

we have had nothing but problems after 10 years of taking our cars to them and having our new brakes squeal, and our new shocks squeak , we have taken it back twice and they act like it's no problem to them, then suggesting we do more maintenance work done, Are you kidding me? stand by the work you already did, read more

I scheduled an appointment for an alignment on my car and told them there might be something more wrong. I believe the man that helped me was Jim. He was extremely polite and helpful. After the diagnosis was done, he introduced me to the mechanic and the mechanic explained to me what was wrong (more than an alignment needed to be done). I figured more was needed than an alignment because of the way my car was driving. The mechanic was able to explain what was wrong and let me actually see it. I was really impressed with this and it definitely eased my mind and helped me to understand instead of just trusting what they say. read more

I went to Brakes Plus this afternoon for a simple oil change. I have gone to several other Brakes Plus locations and have been met with a smiling face and respect in getting my car serviced. That was not the case at this location. I don't know the associates name but the individual that greeted me at the counter was rude and talked to me with a massive chunk of chewing tobacco basically falling out of his lip the whole time. I brushed this encounter off and sat down to wait for my car to finish. While waiting I overheard many conversations between this individual and several other customers showing the same level of disrespect that I received. Several times this employee even accused customers of being wrong about their own cars in what they were experiencing or what was incorrect about previous service they received. When my car finished I went to pay and use a coupon posted on their website. I was told I couldn't use a coupon because it is "company policy". At that point I asked for a manager, the individual went and talked to his manager in the back and came back ultimately letting me use the coupon... He obviously doesn't know his own "company policy" and was providing the customer with false information. I am very disappointed with my experience at this Brakes Plus and might not ever go to any Brakes Plus again. Absolutely awful customer service. read more

Brakes Plus has always been great! They are very honest. I had to get my air conditioning fixed and they had me in the next morning. They are very timely. read more

I have been going to this particular Brakes Plus for approximately 15 years and currently take both of my cars there (`97, 2016). Darin Babnick is the manager, and he has always taken good care of me and my vehicles. Brandon keeps my `97 on the road, and I always enjoy talking to John at the front end of the shop. I don't like paying the overhead that dealerships often charge, and I don't care to take my car to quick lube shops. I prefer to have things done right over having things done quickly. Give the guys a little advance notice, and they will get you in. Clean bathroom! : ) read more

I went in for a rear brake job, wound up spending over $800; reviewed the bill andseems tohave duplicate charges. In process of having attorney look into matter. read more

SCAMMERS: AVOID THIS SHOP I have a 17 year old mecedes... it's a 1999 C230... they made millions of them... it's an entry-level mercedes that has been used as a taxi fleet in Europe... so the car is durable and very easy to service. I needed an alignment... just an alignment. I called first and was told they could align my car and set an appointment for the next day at 10AM. I arrived at 9:50, they got me in right away and said it would take about an hour. I walked down to the corner and got coffee and came back in 20 minutes. After about five more minutes, I saw through the glass they were lowering my car off the rack. A few minutes later, the "mechanic" came up to me and told me that they don't have the tool to align my car, and by the way, he said, "Your tie rods are shot and you need a new set of tires." First off, I was mad that they could not check the fact that they could not do the job when I made the appointment AND ASKED if they could do my model of car. Secondly, I knew my tires were not worn out and had half the life left according to measurement. About the tie rods: when I got the alignment done at a real, professional, honest shop (Bear Alignment in Loveland) the mechanic told me that "your entire front end is still really tight" and that there was no work needed as the bushings and other parts were still sound. Save yourself a lot of time and money and never go to Brakes Plus. read more

My initial impression of Brakes Plus was poor when they took 45 minutes past my scheduled appointment time to get my car into the garage, but the experience proved to be worth the wait. I came in with groaning brakes and screeching pads and I left with a car that felt new again. They discovered problems (And let me go into the garage to verify them myself) that the local Ford dealership neglected to inform me about. I brought my car in for brake service and they actually serviced my brakes. They did not try to push any unnecessary services besides a brake fluid flush, which I told them to go ahead and do since it hadn't been done while I had owned the car. The employee I worked with was very knowledgeable (Or an amazing liar! :D) - He told me what was wrong, what could have led to the issues at hand, and what needed to be done to address them. The work took as long as they said it would and the experience as a whole was very positive. Plus, they have frequent coupons that you can take advantage of. I did not know what to expect since this was my first interaction with Brakes Plus, but I definitely left satisfied with the quality of their work and the helpfulness of their staff. I recommend at least checking Brakes Plus out if you have brake work that needs to be done. read more

My daughter and I were headed up to CSU for parents weekend. While driving up in my daughters vehicle I heard a noise that seemed to be coming from the tires. I called Brakes Plus and they told me it sounded like a wheel bearing. I was freaked out and afraid to have my daughter drive it back home. I called the Brakes Plus in Greeley because this was a Saturday and could not get an appointment closer. They said they could not guarantee but would try to get it looked at. An hour before they closed they let me know they weren't able to look at it. They called again as I was driving to pick up the car and said they did and found the problem and would stay overtime if needed. Steve, I would like to thank you and your technician for putting our safety first and getting the job done. Over and above!!!!! So grateful for your kindness read more

This place is full of crooks! As a single income family needing work on on our everyday vehicle, I'm disappointed in the hustle these men tried to pull on us. We took our car in yesterday for and estimate, we had an apt at 1pm and were told they would call in 45 mins. Nearly 2 hours later my husband finally called them only to be told that they still hadn't gotten to the car! They called back 20 mins later and quoted us over 800 dollars to get our vehicle in safe working order! I was taken aback by the amount so I did what any young responsible adult would do, I called my dad to make sure they weren't trying to run me over the coals. I had the money for the repair but if I didnt have to spend over 800 dollars yesterday, I didn't want to. Money is tight for a single income family and we still need new tires. So my dad called a place in Cheyenne and was told even if he had to replace everything it would only cost 690.00. That was a no brainer, we have AAA so we had the car towed to Cheyenne. The shop in Cheyenne has already contacted my dad this morning and the total cost will only be 330.00 that's over 500 cheaper then the crooks at breaks plus were going to change us! Do not bring your car here. They are crooks and liars and just out to take you for all they can! WOULD NOT RECOMMEND TO ANYONE! read more

Dishonest cheats. I went to them for a basic brake repair and they charged me a thousand bucks. I couldnt say no because I am a pretty broke field technician and rely heavily on my car for my living (I was backpacking/camping between job all summer so basically had nowhere to go) and everything I owned was in my car and this was readily apparent. They completely took advantage of the situation to screw me over. The service was not polite and often kept me waiting. The day after the "repair" my car DIED on me in the middle of driving down Rt 287. I was luckily able to pull over without getting into an accident. Turns out it had magically sprung an oil leak like Niagara Falls. I took it back to the place and they put it on the lift, then said they thought it was a camshaft leak and, apparently, "they can't fix that kind of oil leak." So after blowing $1000 on an overpriced brake job, I was forced to spend another $400 to repair an oil leak they GAVE my car. There goes a paycheck or two. Thanks for nothing Brakes Plus. read more

This place gets a lot of business because they always have coupons out in the mail. I can't say anything about their brake service -it sounds like they're great to go to if you need your brakes looked at- but I took my car in for an oil change and was pretty disappointed. They were too busy the first time I went in, so I scheduled an oil change later that week. When I came in for my appointment, I was waiting half an hour before they got to my car. After another half hour, they were finished and I paid $30 for the oil change. with a coupon. And then! the cashier gave me my receipt along with a quote for some other work that "needed to be done." This included $150 to change two belts. Belts shouldn't cost more than $20 each, and another mechanic later told me they were fine. The Brakes Plus guy didn't explain to me why the price would be so high, so I have to assume he thought a young woman wouldn't know the difference. No thanks!! read more

I've been going to brakes plus for many years, both in Thornton and fort Collins. I've always had a very good experience at the shop on south college ave., and my vist there 2 days ago was no exception. John, who was manning the front desk, dis a great job with answering all my questions about my various car issues, and was polite and courteous (and patient) the whole time. My car was repaired quickly, as always, and I was free to carry on with my day! read more

I went in as a referral to them from the tire shop I use to get an alignment on my vehicle. When I picked up my vehicle they advised me that it still has a slight pull to the right. And that is what it stated on my invoice. The next day I drove it down the highway and at a higher speed my front end had some vibration and when I braked had some wobble in the front. Did not do this before my alignment. I called and took it back in for them to look at it. Now they stated I have a brake issue. They stated the put that on my first invoice. Which clearly they did not as I have the proof. Mike the manager was argumentative on the phone and didn't have the management skills necessary to deal with a customer's questions and to make sure they are advised correctly the first time they come in. I'm a first time customer and I WILL NEVER give them my business again. IF I had an issue with my brakes, being a brake shop, you would think I would be told of this, not oh we don't like to cross sell our customers. Well the safety of my vehicle and the safety of my family that rides in it IS important to me and to be treated in a condescending manner is not what I'm after in a reputable company. Sure they offer great price, but how good is the quality of work you are receiving. I would pass on taking my vehicle to this company. Pay a little more for quality work and service. read more

The mechanics here will take advantage of you, lie, and steal your money. About a couple of months ago (I've been very busy so I'm writing this late) I went into the Fort Collins location because they had 'Free Break Inspections' advertised on the window. After handing my vehicle off to the mechanics to inspect, a large man with grey hair who worked there came into the lobby to tell me what they found. He told me that the caliper boot was completely torn and leaking, along with a laundry list of other things that were 'wrong or needed to be replaced'. The total cost to 'fix' everything came out to a whopping $802.08. This sounded extremely high to me, so I decided to get a second opinion from my father's mechanic. I didn't go to him first out of convenience; brakes plus was much closer to my house, but I won't make that mistake again. After showing my father's mechanic the quote sheet Brakes Plus gave me, he went over everything possible, including everything on their list. He brought me into the garage, astounded, because he wanted to show me the caliper boots. He explained to me that they were perfectly fine, and I saw for myself, nothing was torn or leaking. This was the first lie. The rest of the lies were discovered when he determined the only things that needed replacement were two front break pads and one rotor. The total was about $370. Everything else breaks plus wanted to do was a lie and a scam. Breaks Plus saw me come in, a young female, by myself, and saw the perfect opportunity to take advantage of me and steal money from me by lying about diagnostics. This place should not even be in business. I am absolutely disgusted. I went back to breaks plus and confronted the man who had given me the diagnostic sheet and straight out told him he was a liar and he had nothing to say back to me because he knew he'd been caught. Do not go here for anything under any circumstances. Hopefully this company will be shut down in the future for scamming people. read more

I can't say enough positive things about our experience here on Monday. My husband took my 2002 Lexus in for a badly needed brake repair. Darren and his team worked quickly and efficiently to get us a great deal and awesome service. After an assessment and diagnostic, it was determined that the car needed a full brake replacement. I received new brakes, rotors, pads etc and had my car back same day. The horrific grinding noise coming from my brakes is gone and I feel so much safer driving now! They went above and beyond and provided great customer service. I even called today for a follow up question and received the same courteous treatment on the phone. I will be needing other types if service on my car in the near future, and this is where I will be taking my car from now on. Thank you, I highly recommend this location. -Tracy B. read more

I made an appointment online for 8 am on Saturday. When I got there my appointment didn't show up. No worries, they got my car in within 15 minutes, did the check on the brakes and presented me the recommendation. I was out of there by 10 am. When I mention I had forgotten to print the coupon they made sure I got the discount. Super nice service from Noah & Chuck. You can't put a price on that read more

I went in because my brake warning light went off. I was very impressed. Very professional, very courteous. They were honest about my not needing all new brakes - just a simple cleaning and tightening of my emergency brake. They could have soaked me for $400, but gave me what I really needed. I plan to come back for my timing belt and water pump when it's time. I will definitely be back! read more

These guys are great - and not just for brakes! I've been taking my cars to them for years now. The first time I came in and asked them to check the brakes I went home without spending a dime! They said I don't need brakes right now - maybe 6 months. How often have you had that experience? When can you go to a shop and *not* be sold extra items and *not* even be sold what I *thought* I needed when I came in then I know I found someone I can trust. Finding a shop you can trust is huge - at least to me it is. In recent years, my cars are getting a bit older and I've needed other repairs, e.g. diagnostics on warning lights. I knew I could trust them but I wasn't sure what their level of experience was. I'm glad to share with you that I've had them work on multiple issues with my cars at this point and I now hold the same level of confidence for their non-brake work as for their brake-related work. Solid, efficient, fair and very trustworthy. This is a 'go-to' place, I highly recommend it. read more

Guy was so rude on the phone I didn't even take my car in. Wouldn't answer my questions and then got rude with me. Called a different brakes plus location and they answered my questions over the phone without an issue. read more

They didn't honor the coupon for a free diagnostic. They did tell me this when I presented it, but still Why have the coupon out there? They had the car from 11-5 and didn't find the problem. I was still charged over $50. They told me that I'd have to bring it back and just the next diagnostic would run $75. read more

I have been taking my automobiles to this particular brakes plus for several years. They also perform work on my sisters automobile and my mom and dad's automobile. Recently, I had a mishap with my car. They actually went over to another store and waited for my tires to be installed. All to get my wheels put on my car, get it repaired, get it aligned, and back to me in one day. They have always been honest and have never taken advantage of myself or my family members! I recommend them highly. Thanks for all of your efforts! read more

Set up an appointment to get my wheels aligned, but they never put the appointment in their computers. Now I am struggling to find a place that can get my wheels aligned as soon as possible so I don't ruin these tires like my last ones got ruined. When you drive on your car for a living, it would be nice if the places you use to service your car were at least competent in taking appointments. That was the second time walking out of that place in a row without any help from them. Shame on them the first time, shame on me for the second attempt. I won't ever waste my time even calling them again for anything. Update: Midas, literally across the street from Brakes Plus, fit me again right away just like they did last time when Brakes Plus failed me. I would be stupid to ever call Brakes Plus again over a competent and squeeze you in place like Midas when they're right across the street. read more

After taking my car back repeatedly for a clicking/banging noise from the brakes, they told to just "turn up the radio" so I wouldn't hear the clicking and banging noise they couldn't find the source of. Mind you, the noise started after they put pads on my car. Turns out, brakes plus had ground down the pads to fit my car. They didn't have the correct pad for my car so they improvised in the shop. I spent hundreds of dollars here. They gave me back a mere $150. I have to replace all four brake pads AGAIN and am spending an abundance of money because brakes plus can't do "what they do best". Don't go here. read more

plugs gap set wrong and they say my gauge is off and so is another auto repair shop. Tried to sell me another valve cover gasket two years and 8k miles latter. Forgot to lube my car. Says that you do not need to clean a zerk before greasing. Not willing to refund money for bad work. Did not value my time or my trying to help them understand how bad of job they are doing. This poor work was done over 2 years with three different visits. Do not trust them. read more

Three days to get an oil change! That coupon is a waste of my time. Don't bother using these guys.