Had a horrific customer service experience. I would like to first say that our server/bartender Deana was amazing ,sweet and deserves to be promoted, with that out of the way we had a horrible experience with the GM Candace. Ordered a spaghetti bolognese, it came out dry like it was under a heat lamp for a prolonged period. When it was brought to the GMs attention she twirled my food with her hair hanging over the plate and asked me if she wanted me to dump marinara sauce on top? I said no I ordered bolognese not marinara, she told me not be rude and that's how it's made. I was shocked and said no I will pass, not only did I not want her hair in my pasta I also did not want a crispy heat lamp heated dish with a sauce I didn't order on top of it. She then attempted to argue the situation again as we were attempting to leave. Look if you hate your job, quit, if you're having an off night go home, but don't take it out on people who are attempting to have an enjoyable night out. Will never be back ! read more

The food was alright BUT they no longer give you bread. We had to buy 6 garlic knots for $4. Very unhappy about that. The service was good and the ambiance as well. Really disappear the bread. read more

Food and service were not nearly what I expected. The restaurant itself was nice enough. The wait for the bread we ordered was about 15 minutes. Bravo sends complimentary bread to the table. If I'd have known that I wouldn't have wasted $4.50 on the crappy toasted "Bravo bread" which was dry, stale, Italian bread cut into 4 awkwardly large chunks and toasted on one side. The pasta dishes clearly sat waiting to be brought out much too long. The tops of the noodles had all hardened under the heat lamp. Our waiter Troy, had difficulty bringing out a Sierra Mist . He said he had to change it which we understood. That apparently was a lie, my daughter ordered a Sierra Mist shortly afterwards which came out as sparkling water. No offer to get us something different when told however. When the order came out no one offered fresh ground pepper or Parmesan cheese. In fact no one asked us about our meal ever. No checking in after dropping the food off even though it was food runners and not our waiter who brought everything, no asking how everything was afterwards either. I feel generous giving them 2 stars. Mostly I gave 2 stars instead of one because while no one apologized for not getting my little girl a drink, at least they didn't ask me to pay for the sprite we never got. The food wasn't bad, if it would've been fresh it would've been pretty tasty. I think it's possible to have a great dining experience at Bravo. Troy seemed to be the exception. The other servers seemed attentive and motivated. We just drew the short straw. read more

Always coming in for dinner.Everyone is always kind and they even stop by to say hi. Food is always consistent.

Ordered take out last night- hubby had the chicken marsala, he said it was good. I ordered the filet mignon with asparagus and mashed potatoes- My filet was perfect, seasoned well, cooked to perfection. I gave the mashed potatoes to hubby, he said they were delicious- I had been looking forward to the grilled asparagus- that is, until I saw it - I had a total of 4 very sad stalks of asparagus- rubbery and revolting...I had expected better - read more

Bravo! Italian Kitchen - Bravo's asparagus- all 4 stalks - Italian Near Me - Mason, Ohio

It's always a lovely time dining at Bravo! Great comfort food, nice ambiance, and my server Rebecca provided great service. Friendly staff and great vibes! read more

Great food, drink, and service! Our service Deanne was great and made our time her very enjoyable.

Our server DeAnn was AMAZING! Made our experience so fun and enjoyable. Will definitely be back!

Ordered chicken Marsala and the chicken was overcooked/dry. Service was great but chicken should NEVER be served dry!

Juan Romo the Chef at Bravo whipped this dish up for me. Salmon pasta very favorable. Mary our server was friendly and attentive. Will return soon. read more

Bravo! Italian Kitchen - Salmon Pasta - Italian Near Me - Mason, Ohio

Stopped in for nice lunch and the service was phenomenal. My server Ali was great. She was very attentive and knowledgeable of the menu. It was a nice quiet setting. I had the Resturant and entirely to myself read more

Bravo is our favorite local restaurant ! Candace the manager is always attentive and inquiring with guests. Dee the bartender is amazing!!! we have dined with family in the special dining room and it has always been great with the grandkids! Kuddos to to this place that feels like home read more

The food was outstanding and the server was very friendly. We recommend the Berry cake with ice cream.

We love Bravo's and wish they would return to Indianapolis. With respect to this particular Bravo's, everything was wonderful...From the beginning to the end. Bread with dip - excellent. Della Casa salads - Excellent. Pasta Bravo - excellent. Spaghetti Bolognese- excellent. And kudos to our waiter. He was friendly and just attentive enough to be there exactly when we needed him. Great job Asa!! Keep up the good work! read more

The chef , recipes changed about 7 or more years ago. It went from being a great Italian Restaurant , to inedible. I went here shortly after the pandemic when things started opening up . It was horrific. I got coupons for my birthday so years later I went back today. It was horrific again. The food is just horrible crap. The eggplant parm is tasteless, and the pasta drenched in butter over cooked. I asked for plain pasta and got thick squigly egg noodles . The type you use for casseroles or soup I got overcooked long egg noodles horrible . The sauce is inedible and horrible tasteless with lumpy onions . I highly recommend k it's some cheap canned wholesale . The bread is soaked in butter and I was unable to eat . Don't go read more

One of the best Chicken Parmesans I have ever had! Plus, my friend and I walked in at 9pm (an hour before closing) and our waiter was awesome, cheerful, didn't rush us and even offered dessert. Really nice atmosphere and the dish was a little expensive, but it was huge and the leftovers heated fairly well. I'll be back! read more

Bravo! Italian Kitchen - Chicken Parmesan - Italian Near Me - Mason, Ohio

Great good the waiter was the best will tell everybody about this place IF YOUR IN THE AREA STOP BY YOU WILL ENJOY IT

We have been to this restaurant twice, and will not return. The service is good, the food tasty enough (for boxed pasta - Barillo pasta I believe). But is is perhaps the worst managed place we've been to in a while. At tonight's visit, there were only two or three other tables occupied, and there were many staff members standing around. We were seated right in the middle of three unbussed tables. (By the end of the meal, one of them still had not been touched.) Our seats were covered in grease - I had to use a napkin to wipe them down. We ordered two drinks from the bar. Both drinks were missing ingredients - one was missing the promised schnapps and the other (a sangria) was missing all of the fruit. We were told the drinks would be remade. They were not. Instead, the manager (who I learned made the drinks) dropped off some schnapps in a glass. Apparently I was to mix my own drink. When I asked about the sangria, he replied, "Oh, you're missing the garnish? Do you want the garnish? I'll go get you some strawberries if that will make you happy." He rudely cut off anything else I had to say and ran off. He eventually dropped off some fruit and ran. Later, he tried to take our glass and replace it with a "fresh batch" - we declined. He kept grabbing at it, but I took it back and set it at the table. For boxed pasta, dirty dining room and rude manager we were charged $140. We tipped in cash (to be sure the server got the tip) and left. On the way home my son became ill in the car. read more

We love the food and service. My wife asks for veal Marsala which isn't on the menu and there is no hesitation in filling the order. The menu is also diverse fulfilling many needs. The next issue is very specific. I am a Veteran and asked about military discounts. The folks in carry out said they do have a discount. This was very enabling as I had not ordered Bravos for a few months due to the cost and 4 kids in college. It was very nice to be able to enjoy the food again. But once they got me back in they pulled the discount. Just happened one weekend. Disappointing. I would prefer the discount and I get the impact. Just felt poorly the way it was handled. read more

Bravo graciously donated dinner for our Mason Volleyball teams this evening. The food was fantastic and the girls absolutely loved it. We will be dining there very soon. Thank you Bravo!! read more

Bravo Italian is usually good and reliable for both service and meal. That wasn't the case with my pickup order today. Parked at curbside and called in. Over 20 minutes later, no ome from the staff appeared eith my order. Ended up going inside to a small scene of chaos. Poor manager was trying to get both pickup and curbside orders organized and sent out, with a half dozen other customers waiting for their food. He apologized for the delay and issued a refund. After bringing my order home, I saw this.. which doesn't look lile any chicken parmesan that I have ever eaten at this restaurant, or its West Chester location. Never even cooked a chicken parmesan that had this same color. Not to mention the breading was both undercooked and overcooked (how I can't even guess) on different "chicken" breasts. At least the pasta was good. Hoping that this was an isolated anomaly as I have had many meals here before that was both delicious and on time. Edit: Don't order the spinach artichoke dip. Mine was both cold and rancid. I literally had to spit it out and wash my mouth out. Changing my score from 2 to 1. 2nd Edit: Had to throw out the spaghetti. I literally ended up throwing the entire meal out because it tasted rancid or worse. I ended up paying $5 tip for a meal I couldn't eat. The $5 tip that wasn't refunded back to me as only the food itself was refunded. Definitely will not be back anytime soon. read more

Bravo! Italian Kitchen - "Chicken" Parmesan - Italian Near Me - Mason, Ohio

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A-okay with a dash of meh. Some food is quite good, but it's very hit-and-miss. The chicken alfredo pasta was a complete strike-out. However, the bread is shockingly, can't-eat-just-one-piece- good! Especially with the olive oil and italian seasonings dipping oil. Decent service and very kind bar staff. I'm not sure that I would return for anything more than a couple of good drinks and a few laughs with the bartenders. read more

Good meal, good service and good atmosphere! Bravo is one of our places in the neighborhood!Nice date night tonight

Great service always so welcoming and ready to accommodate! Been a customer for years

Our food was great and our waitress Kira was excellent! We ordered the spaghetti and meatballs, chicken Marsala and for Dessert crème brûlée. We will definitely be back! read more

Service is pretty bad. Nice people but it ends there. Things are slow and cumbersome. I've been here enough that it's not a fluke. No place setting, forgot bread, don't refill drinks, no parm. It will always be at least two of those. I'm talking about the bar service. Dude is in way over his head. They need 2 bartenders but only have 1. I guess to maximize tip income but it comes at the expense of service. Quite frankly, the service is shitty. The manager should be taken to task. He/She is obviously clueless. I can't even get the bill...I would just walk out but too honest. How long should I wait...a half hour? And of course I will tip good even though they f-ed up my salad and brought me a luke warm entre. Ambiance is good. Food is average at best. I learned my lesson for the last time. If I owned this place I would rip the manager a new one. Really poor showing. read more

Must try the shrimp and lobster fettuccine. Don't miss that out! Bread is also really good. read more

My husband and I had lunch today at Bravo. I had a special dietary request (no sodium) and they did a great job accommodating my request without hesitation. The lasagna was great said my husband and my dish was fantastic! Good service as well. Thanks Bravo! read more

The restaurant is well decorated, the servers were AMAZING. The bread and sauce served as a starter is warm and soft, the Caesar salad was on a chilled plate and the Pasta Woozie was a perfect portion. read more

Bravo! Italian Kitchen - Italian Near Me - Mason, Ohio

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Another wonderful experience at Bravo in Mason. The staff is always so friendly and accommodating. Mikel does a great job managing and always greets us! Ask for Deanna or Nick at the bar! read more

I ordered an Uber eats order of the sausage tortellini, lasagna, and Caesar salad. I love garlic flavor, but the tortellini was overbearing, almost making the dish inedible. The lasagna had good flavor, but the inside of the dish was cold. Almost as if it was frozen then re heated. The salad was ok as long as you picked around the brown pieces of lettuce. Overall I was very disappointed. read more

Bravo! Italian Kitchen - Italian Near Me - Mason, Ohio

Service was prompt, food was excellent, and all around a good time . Our waitress' name was Margret and she was solid . She did make one mistake however it was corrected right away and manager compensated the portion of the bill while coming by the table without a hassle . We had salad, a margarita and pepperoni pizza , and pasta . Very tasty . Despite the hiccup, we had a great time as a group and we will be coming back . read more

An absolute train wreck. Lunch reservations at 1:30, seated close to on time, 10 minutes later drink order taken, refused to take food order, she said she was not ready. 20 minutes later came back to ask for a second time what we were drinking. 40 Minutes later no silverware, no coffee ordered 20 minutes earlier. Appetizer came out, asked for was provided with silverware. Coffee finally delivered, it was wrong, one of the two salads was wrong, and we've been here for 50 minutes. Pizzas out as ordered. Other food came out correctly. With Maggiano's, and Ferraris, we won't be back. It is a shame because for about a decade this was our Friday night date night spot. Tried three times in the last year to have a successful meal here, out of luck. read more

I placed an online order for pick up and arrived. Five minutes after it was scheduled. There was no one in the restaurant to help me. I waited for 25 additional minutes , at both the pick up stand, and the host stand, with no one coming to check to see what I needed. Finally someone came over and said she was waiting for the food to be prepared, then turned and walked away. Someone who I assume as a manager came out from the kitchen and asked me what my name was, and then immediately went over and began bagging up my food, which had been sitting there waiting the entire time. I kindly expressed to the manager what had happened, and was presented with nothing more than an apology. When someone stands in your restaurant for nearly a half hour with no one checking them in, I think the least you could do is offer a coupon. The restaurant was not crowded in the least. I'm still baffled as how this happened. read more

My first time at a Bravo restaurant the atmosphere is very laid back the service was exceptional the menu selection has variety yet I felt somewhat limited. For my meal I got the cheese tortellini was good but could of used a little more flavor. The other meal was a chicken pasta dish that actually had robust flavor. For a first visit did not wow me but it will have me coming back to try more especially since several of the pasta are made in house (not spaghetti) which makes it a better experience and flavor. Worth the try! read more

Had dinner for a group of 8 on 01/210/32. What an AWESOME experience. Cory our server was absolutely fabulous - kudos to him. The food was GREAT. Try the calamari and spinach artichoke dip - big time home run. HIGHLY RECOMMEND Bravo's. Kudos to Candice as well - you developed a great team. read more

awesome carry out service always warm food friendly staff McCall and his team read more

ughhh i asked for chicken alfredo u gave me liguni suace and i hate liguni sauce the order name was erik henderson im am so mad it even came late read more

What a fabulous dinner out!!! The food was delicious! I had a Romano crusted chicken salad. The perfect amount of dressing blended nicely with the salad. I could taste each vegetable i was eating. No one flavor over powered the other. The chicken was cooked perfectly. The perfect crunch. My boyfriend had Pasta Fra Diavolo. It looked good. He said it tasted great! He rated this Italian restaurant amount the best here in Cincinnati, he's from New Jersey so that is saying a lot! The drink we had tasted amazing but lacked alcohol! My strawberry Fresca was so tasty made with fresh strawberries but i couldn't taste any rum. My boyfriend said the same about his Moscow mule. :( Service was good. The warm berry cake was spectacular!!!! I'll definitely get that again!!!! read more

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This is for the Deerfield/Cincinnati location only. Food was expensive and just terrible. The lobster bisque was congealed and so salty you could not eat it, and the pasta was so bland it was anemic and devoid of any flavor whatsoever. I had the Fra Diavalo is was not spicy or flavorful, just salty and it had no sauce and it was served cold. It was my mom's 85th birthday meal and she left saying she could have done better cooking at home. It was that bad. The service was not great either. We had to ask other waiters to get our waiters attention for help. The bill was almost $200 and I know Olive Garden would have done a better job. Pathetic. One thing...the hot bread was ok, but that was it! Go elsewhere, save your money and your time. read more