My car's electronic parking brake system needed to be reset because the car was showing an error…read moreafter my husband change the pads and rotors, the parking brake was working fine but the computer wouldn't reset. I went to the pos Puente Hills Mitsubishi at first for help and was told it would be $300 to disassemble the entire braking system to even have it diagnosed when all it needed was a 5min reset by specialty computer tool. Came here to Tokyo Automotive Repair to see if they could help, and Kevin upfront was so nice. The tech, Kai I believe, took care of it right away! No more error beeping. Never going to the dealership again.

I recently took my 36k miles 2021 Mazda CX-30 in for an oil change and I think Kevin suspected that…read moremaybe I don't know a lot about cars because he tried to upsell me some silly oil package on my car stating that it'll cause more carbon buildup if I don't.... I'm always on time with oil changes 5k miles no matter what year... I relied on the old reviews of this place with Tatsu but I agree, I met Kevin and he isn't that welcoming, not sure if he's going thru something in his life and taking it out on customer but I also agree, he's short, can come off as rude and idk, doesn't seem to enjoy talking to customers about cars. I asked for oil change only and got quoted over 200$? He tried to say the better oil was recommended but like dude I can go to valvoline right now for 100$ no questions asked.. I think they try to charge more because they use high tech diagnostic equipment which is great for major issues but for simple things I was displeased to get upsold when my almost new car is in great condition..... I was hoping to build a lasting relationship with this place but I'm going back to my trusted dealer who is a bit farther but worth the drive, Fitzgeralds Auto in Costa Mesa or OC Masters Tech in Orange for my MAZDA!

I rarely leave negative reviews, but after spending over $9,000 with Bimmer PhD in less than a…read moreyear, I feel obligated to share my experience. I brought my 2014 BMW 535i in because it would occasionally stall, especially when the fuel level was low. After their inspection, Jesse recommended over $6,000 in engine repairs and told me the stalling issue was caused by my aftermarket battery. Trusting their expertise, I paid $641 to replace the battery, and approved all remaining recommendations totaling over $6,000. Unfortunately, just three days after picking up the car, it stalled again on the freeway and had to be towed back to the shop. They then told me the real problem was in the fuel system and recommended another $2,300 repair, followed by a $2,600 coolant pump replacement. I approved the fuel system repair but declined the coolant pump because I was already far over budget. To their credit, they did offer some discounts after the initial misdiagnosis. Later, I asked them to quote the remaining items from their inspection report, which were mostly suspension, transmission, and differential work. Their estimate came to nearly $12,000. I then obtained quotes from several other BMW specialty shops and ultimately had the remaining work completed by another highly rated independent BMW shop for $6,000 flat--about half the cost. I personally observed the work being performed, and the level of care impressed me. Parts were thoroughly cleaned, new hardware was used where appropriate, and every fastener was properly torqued and marked. This work was completed around November 2025. A few weeks ago, I started smelling gasoline inside the cabin. Since Bimmer PhD had previously worked on the fuel system, I brought the car back for a warranty inspection. The owner, Tim, personally confirmed the fuel smell during our test drive and explained that if it was related to their work, it would be covered under warranty. After keeping my car for five days, Kevin called and told me there was no fuel leak, yet I was still charged a $375 diagnostic fee. During the same visit, I also paid $472 for an oil service. When I called to discuss my concerns, Kevin was dismissive and told me I was a difficult customer and that no one wanted to work with me. When I returned to the shop, Tim raised his voice and insisted they had done nothing wrong. He claimed the other shop had caused the fuel leak--even though that shop had only performed work on the water pump, oil pan, transmission, suspension, and differential, not the fuel system. At the same time, Bimmer PhD maintained that they could not find any fuel leak after reportedly spending about 10 hours inspecting the car, despite Tim having confirmed the fuel smell with me during the initial test drive. I understand that diagnosing intermittent automotive problems can be difficult, and I can accept honest mistakes. What I cannot accept is paying thousands of dollars following an incorrect initial diagnosis, being presented with repeated expensive repair recommendations, receiving estimates that were dramatically higher than other reputable BMW specialists, and being treated disrespectfully when I raised legitimate concerns. Based on my experience, I cannot recommend Bimmer PhD.

The mechanical work at Bimmer PHD is solid but their pricing practices and communication are really…read morebad. I sent a family member in for a standard oil change and authorized a $165 EPR service since it was requested. But sadly I was blindsided by a final charge on my card totaling $570. Where they fell short: * Undisclosed Upselling: I was charged $570 for an oil "service" package instead of the oil "change" I requested (you can see I simply said an oil CHANGE in the photo provided.) When I called to dispute the cost I was told the price includes a comprehensive inspection (a fee that I wasn't charged during my previous visit). * Slightly cutting corners in my opinion: For a $600 for bill that includes a premium inspection, they didn't address a hole in my rear tire that I later got patched at American Tires for FREE with no other service being done. So maybe I'm nitpicking but for a $600 bill they could have taken a look to see if it was patchable and go ahead and patch it for me. * The "Experience" Tax: Charging a premium for a report I feel like is a bad way to justify up charging. Almost every BMW dealership does this for free for a regular oil change. *this is slightly my fault since I couldn't take my car myself, but you can see in my provided picture that I simple asked for an oil CHANGE. Not a service that's double the price of a regular oil change. The technicians know what they are doing, but the front-of-house communication is misleading. If you go here get a written quote before going in. I'll most likely return since I trust their mechanics, but I do need to be more specific with my wording apparently.

I'm honestly beyond frustrated with this entire situation. We dropped off a fully working car, and…read moreit was returned to us not functioning and somehow we're the ones stuck dealing with it. First, we were told the battery was "too old," which wasn't true. I provided a receipt showing the battery is under 2 years old. Then the explanation suddenly changed to it being an alternator issue. We asked for a third-party inspection and was only given their own internal documentation. I also asked for proof that the battery was properly handled during repairs (disconnected or on a trickle charger), and that was never provided either. What's most frustrating is being made to feel like this is somehow our fault, when the car had zero issues before it was in their care. Now we're left with another repair bill we didn't have before. Even USAA hasn't helped resolve anything. This has been a really disappointing experience, and I would not trust them again.

I pulled into the driveway last night & cut the corner too sharp. Unfortunately, the entire right…read moreside of my 23 Highlander scraped the white picket fence, leaving white paint scrapes from front to back. I did not sleep all night. I was worried about how many thousands this mistake would set me back, I drove to Fix Auto La Habra and explained my dilemma to Emily who promptly walked out the door to find the estimator Chris Medrano. Chris and I walked over to the car. He look over the damaged right side, ran his hand over the scrapes and asked me if I had a minute or two. "There won't be a charge for this even if it works", he said. Chris walked into the shop, grabbed a towel and a bottle of solution and returned to the car. He spent 10 minutes wiping down the affected areas and removing all signs of white paint. He suggested a couple of products that would clean the plastic, and gave me a couple of brand suggestions while finishing the paint removal. All signs of white paint are gone! Chris salvaged my day and attitude. There are loads of body & paint "specialists" in the LA/Orange County area. None better than Fix Auto - La Habra. Next time you need paint & body work, go to the people who really care about you; Fix Auto - La Habra. Ask for Chris Medrano. You'll be happy you did. Thank you Chris! Tim Brundige

Today is a bit of a bittersweet moment. After about 6 years of loyal customer service and about…read more$15,000 later between two cars, it was time for me to call it quits on repairing my Silverado... I don't feel bad blood or any sketchy feelings toward anybody at the shop. I just feel it's dumb luck and just plain bad luck on my part for having such a faulty truck. Everybody at the shop has done an amazing job helping me out. Will at the front counter is an amazing person who goes above and beyond to do whatever he can to make the pricing work for you.. Trey is an amazing technician who knows exactly what he's doing and sends detailed videos and reporting of everything he inspects. Unfortunately my truck started leaking and it was a faulty water pump. The same water pump I replaced 4 years ago at the exact location here at autolink. Again, I don't feel any sketchy feelings. I don't feel any kind of way. I just feel frustrated that the same water pump would go out after 4 years. I feel like something like that just doesn't happen. Even with that, I'm in a position in my life where I can't and don't have the resources to do anything further with this vehicle. About 2 weeks ago, maybe three. I replaced the complete brake system in my vehicle and it cost me about $2,000. Today I got the estimate for the water pump repair and it was $1,500. This is on the higher end of any shop repair. Again? I feel it's worth it because of the work they do, but to be honest, I feel something more should have been done to either prevent the water pump from breaking down again or getting some kind of warranty for that water pump that just happened to break down once again after 4 years. In the back of my mind, I can't stop thinking about the fact that something like this just doesn't happen that often. Water pumps don't break down that often. Anyway, that aside again, I hold no bad feelings toward this shot because I highly recommend them to everybody. They are on the higher end of the pricing ever since they started getting more clientele and more business. That is something that is to be expected I guess. Even with that, they were able to bring down the price significantly, and I appreciated it ever so much. At the same time I had to explain that at this time in my life I I can't and will not continue to repair this truck. I picked up the truck from the shop, drove it home and it's going to be sitting in my driveway for a few months until I figure out what I'm going to do with it. I have to save money to fix it because I do want to keep it and pass it down to my kid because after $15,000 worth of repairs I think it's pretty much brand new and should hold up for my son for a few years. Thank you everybody at the shop, Jay, will, Trey all the mechanics that I haven't met. They are detailed and explain what needs to be done with great reporting and paperwork. I will not be going back for a while. I'm going to save up some money. Get a new car and when the time comes I'm going to fix the truck and pass it down to my kid when he's old enough to drive. But I am seriously done with this truck. It has been nothing but a money pit. Again, I hold no bad blood, no hard feelings toward anybody at the shop. I just feel some kind of way about the same part breaking down 4 years later and me having to fix it at the exact same place with no kind of warranty.

I've been coming to Autolink for a few years now and they've always taken great care of me. The…read moreteam is friendly, knowledgeable and trustworthy. They take time to explain what my car needs and give honest recommendations without being pushy. A big shout out to Tri, Jay, Jerry and the rest of the crew!

Wow is an understatement! As a woman, I was nervous taking my car to a new mechanic, but Mike and…read morehis wife were so welcoming and made me feel completely at ease. I brought my car in for a diagnostic, and not only did Mike explain everything clearly without any pressure, but they also took care of the repair right then and there. Honest, fast, and incredibly kind.Fair pricing, zero condescension, and top-tier service. Highly recommend them to anyone. won't take my car anywhere else!

This is my go-to for vehicle maintenance. They inspire trust. You get a team of highly…read moreknowledgeable mechanics who will even do off-the-menu stuff like installing car bras. Jason will assist with a great attitude and professionalism; Mike will oversee the team of mechanics, checking every detail. I've been here many times and they do exactly what you want. They'll find every single thing that is due or is currently leaking, etc. on your car but there's no hard sell. You get the list and decide. I always ask Jason if he would take care of whatever it is on his own vehicle and he gives me an honest answer as to whether/when. Ok, so they're not the cheapest but they get that this is your precious ride and they treat it as such.

my car looks beautiful they did a wonderful job: calvin is fantastic, he kept in touch with me the…read morewhole time they had my car. i highly recommend them to anyone. Grea job calvin!

They worked on replacing my passenger side mirror so fast! They were extremely professional and…read morenice. The owner or manager was very kind and didn't charge me for replacing the mirror. I definitely recommend them for car work.

Someone hit my car in a parking lot so I told them I would get an estimate and get back to them on…read morehow we could proceed. I remembered having an excellent experience with Canyon Paint and Body some years back so I returned. I knew from past experience that another body shop in town would not even do an estimate unless insurance had already approved payment. When I went again to Canyon, they were happy to do an estimate for me. However, the shop gentleman told me he thought he might be able to clean/remove the marks on my paint from the vehicle that hit me. He got some sort of chemical product and some cloths and removed the marks on my car. He did not even charge me! I even called the shop afterwards to make sure I understood correctly and didn't leave without paying. Outstanding customer service like this is something for which I am so grateful and am excited to share! Thank you, Canyon Paint & Body!!

While this might not be a typical review, I wanted to leave a review as I know integrity is so hard…read moreto find these days especially when it comes to the auto industry I was in an accident and sent my car here for repairs. Upon taking my car apart there was quite a bit more damage than we could see externally. They called me to inform me of what was wrong and let me know about the parts we would need and the work to be done but made sure I knew they weren't a GM certified shop which could affect my warranty on my car. Unfortunately due to that I had to move my car to a different shop however that really stuck with me. They didn't have to point that out and could have just started the work. They missed out on a pretty substantial job because of it. If you are looking for a shop you can trust and will be honest with you.. this is it!

Walt's customer service and workmanship is excellent. My Service Advisor, Cici, is very…read moreprofessional and clear. Their recommendations for future repairs are honest and helpful.

I was disappointed in my last visit to Walt's. We took my son's car in because the brakes were…read morepulsing. They called me and I told them that is what I wanted fixed. They said the technician did not see anything wrong, but they would test drive again. They then called my son to pick the car up without fixing the brakes. I don't care if they did not see anything wrong. I wanted them to turn the rotors and charge me for it. We ended up taking the car to a brake specialist and had the brakes fixed. I am going to look for a new auto repair shop.