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    Brian and Sons

    4.2 (57 reviews)
    Open Open 24 hours
    Updated 1 month ago

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    Services - Brian and Sons

    HVAC installation or replacement

    HVAC system repair

    HVAC system maintenance

    6 More Services

    Plumbing installation or replacement

    Plumbing repair

    Sump pump installation

    Sump pump repair

    Water heater installation

    Water heater repair

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    1. Pay with check discount is not guaranteed. We had a service done in mid-February, and were mistakenly charged the full amount, even though we were told we would receive a 3% discount. We were then told they would mail a check. No luck. Debbie has my Zelle QR code and info and still refuses to refund the overcharge. She would rather argue than honor her discount. 2. Does not stand behind their "100% Money-Back Satisfaction Guarantee on Service." We had an error code on our furnace. Tech came out and diagnosed as a bad inducer. We believed him and purchased a new one. They installed it right away and also did an inspection. Total was about $1100. Steep, but not bad since the tech said that should get us a few more years on an 18 y.o. furnace. The inspection went well and we were happy. Next day the error code was back. Different tech came out and diagnosed as a control board issues. $900 to fix. Ouch. He was at the house for a long time to do the diag. After asking for detailed information, Debbie refused to give any insights and lied to us about not being charged any mark up on the inducer. At this point I was definitely not satisfied! The more questions I asked to get to the truth, the more Debbie blamed us for the age of our furnace. I asked for a refund of the service and told her she could come get the part once we received the refund. This was because we STILL had not gotten the check discount she promised us! The part was charged at $600+ so the remaining amount for the service is $475 which includes the inspection that failed to find the control board issue. That and the check discount comes to $500. on a nearly $1100 bill. But Debbie would rather blame us for asking questions and not being grateful for the time they spent NOT FIXING THE ISSUE! Debbie lied to me when she said she would give the refund and come get the inducer. She has gone back on her word and refuses to make it right according to her own posted "promise." Debbie can send the refund amount through Zelle or bring a check when she picks up the inducer to resolve this issue. The BBB has now directed me to the IL Attorney General.

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    13 years ago

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    9 years ago

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    Debbie P.

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    8 years ago

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    Debbie P.

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    13 years ago

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    Debbie P.

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    12 years ago

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    Debbie P.

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    9 years ago

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    10 years ago

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    10 years ago

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    12 years ago

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    12 years ago

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    Debbie P.

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    9 years ago

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    9 years ago

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    10 years ago

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    15 years ago

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    12 years ago

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    11 years ago

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    Page 2 of 2

    Ask the Community - Brian and Sons

    Review Highlights - Brian and Sons

    I asked Debbie if she had any suggestions for lifting the furnace off the ground to prevent damage when it next floods.

    Mentioned in 12 reviews

    Read more highlights

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    Maple Plumbing

    (3 reviews)

    My hot water heater pilot light went out it's 8 years old so I was assuming I would need a new one…read more I contacted maple plumbing through Angie's list and Dan called back immediately which I respected because it was urgent to have this fixed especially a day before the 4th of July. He was able to come out the same day within the hour. First impression was a straight up guy, down to earth, super nice guy and definitely knows what he's doing. He arrived on time and fixed the problem within 5 min he also tightened a humidifier pipe that was dripping water. He told me I don't need a new hot water heater that it looks good. I appreciated his honesty since I'm a single female and I don't know much about hot water heaters he could've tried to sell me a new one but he was genuine!!! Dan gave me a great price for a new unit for future when needed. He's a dog friendly guy and loved my bully dog which said a lot lol. I definitely recommend 100% Maple plumbing to everyone!!!! Thanks Dan

    My hot water heater tank started leaking on the Saturday of Labor Day Weekend. I used Angi's List…read moreto find someone to replace it. Within 30 minutes, Dan from Maple Plumbing called me. He asked if I still had hot water, which we did, so he told me he'd be at my house at 9am with a new 50 gallon Bradford-White unit. His quote was VERY fair and we went with Dan to make the repair. I researched Bradford-White vs. Rheem and was glad we took his recommendation. Dan arrived at 8:45am and went right to work. He drained the old water heater and removed it. Then, he installed the new one. He cleaned up everything and was gone by 10:15am. Quality work done professionally at a fair price. I will definitely use Maple Plumbing again.

    INSINK Plumbing - Emergency Plumbing Services

    INSINK Plumbing

    (19 reviews)

    Requested toilet replacement due to bad flange on existing toilet creating sewer smell in bathroom…read moreand, if needed, a drain clean out. Waited a week for an afternoon appointment. Morning of appointment, plumber calls to reschedule to that morning due to a personal appointment he had scheduled that afternoon. We scramble to accommodate but inform that due to reschedule there's no one to help carry the toilet up and light of stairs. Instant attitude. Plumber arrives with helper, is rude, condescending, asking why we want the toilet replaced, I list the services requested. He then denys there's drain clean out requested while waving his phone around telling me I'll have to reschedule. There's an obvious sewer smell in the bathroom, yet he can't smell anything. I tell him that was the purpose for his being there. He again denies it's on the service request so I tell him I'll call husband, he states he'll go get the toilet. I'd had my husband on the phone listening to all of this the whole time when plumber arrived and started being rude to me. Told husband I wasn't going to have someone in my home that I'm paying for a service, that is being so rude to me, that now don't trust to do this service. He agreed. I went to garage and cancelled service. He tells me I owe him $59. I tell him I'll call his office, he repeats I owe him $59. I tell him I'm not paying him a dime, I'll call his office and to leave. He says some choice words, I tell him good luck at his Drs appt. While closing garage door. Handy more choice words, I then tell him to get off my property or I'm calling the police. He leaves, I go inside. Husband's still on the phone and heard everything. He's outraged and called their office. Plumber told then owner I was nasty to him, was told that my husband heard everything because he was on the phone with me the whole time. Apologies were said and he asked if he could send someone else out, we've declined their service.

    $325 to change a cartridge in the bathtub faucet and the water pressure is even worse now.read more

    Brian and Sons - hvac - Updated June 2026

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