Love the owner, love the smoothies, but for the past year or so have had trouble with the current…read morebaristas since she's been gone. I've worked on the block for 4 years now and I'd always recommend it to people shopping, but it's changed since then. Talking to other workers on the block , a lot of us have similar experiences; She doesn't greet us or seem happy to be there, seems annoyed anyone is even ordering, etc.
First instance happened when I went to order my usual, a matcha blended with oat milk, the barista (the one with the black hair), stated that they don't have that and she doesn't know how to make it. I was confused because a few of us workers on the block get that, but I happily just got a regular iced drink. As shes making it, I noticed that it said "Matcha milkshake," and said "oh wait there it is, it says matcha milkshake" (nicely). She then proceeded to say in an angry tone "That says milkshake, if you wanted a milkshake you should have said that, you said blended." I just shutup and got a little sad, my coworker with me was thrown off as well. She did apologize after handing me my drink, so I just kind of brushed it off and didn't let this experience deter me. Mind you, I haven't worked in a coffee shop in years but I believe a blended is just matcha, milk of choice and ice.. so a little different than a milkshake but whatever. Anyways I just chucked it up to a bad day.
I then went back another day and got, I believe, the All is One smoothie. Before she started making it, I asked if I could actually add Acai because I forgot to ask initially (I had a free coffee stamp that day). There was another blonde coworker there at the time, not the owner, and she turned and said "She wants acai in it." They then were just like "Uh okay," she turned to me and said "Are you sure you want acai, it wont be very good" and nicely I said "yes im sure it's super good actually." THEY THEN PROCEEDED TO TURN TO EACH OTHER AND START LAUGHING. Like a genuine, bullying, mean girl laugh, like we were stupid. Turns out, It was actually super good.
I just went back today for the first time since then. The attitude was still the same. She's short with her words and makes me feel so bad when ordering anything.
There's also a bunch of little things that happen that genuinely just make me scared to order what I want, or order at all.
For example, she gets visibly upset when I ask for almond butter instead of peanut butter.
It sucks, Niche has such great options and I just want to see them thrive. I've loved loved loved going here, and would get so excited when they first started popping up on Abbot Kinney. I've always wanted to support in any way I can, but I just can't not say anything anymore. I don't want anyone to get in trouble, but just hopefully this helps shift attitude for the greater good of things. I just want to see them improve and not have anyone else experience this.