Cancel

    Open app

    Search

    Brinks Home Security

    1.1 (113 reviews)
    Closed 8:00 am - 9:00 pm

    Services - Brinks Home Security

    Security monitoring services

    Security system installation

    Security system repair

    Brinks Home Security Photos

    You might also consider

    Recommended Reviews - Brinks Home Security

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Hold times are insane.
    Me M.

    If I could give ZERO stars, I would. When Monitronics managed my security system they rocked it. Brinks bought them out and everything went to crap. See the attached photo? That is how long you are on hold every time you call. Nearly 3 hours!!! I tried to cancel last year because of the wait time on the phone and the rep said that the long hold times are due to Covid. BS. Hire people. I have purposely been setting off my alarm system for months now and NO ONE answers the alarm. I called regarding this very problem and someone finally answered nearly 3 hours into holding. Because I had to hold so long, I cancelled my service. Had to pay $300 to get out of my contract because I was breaking it. But weren't they breaking it by NOT answering my alarms?? BS. The woman did everything in her power to get me to stay, but I told her I'd rather deal with a break-in than deal with Brinks crap service anymore. DO NOT GET BRINKS. They charge and do not monitor. Now they are sending emails offering me monthly fee of $14.00 to stay. I wouldn't stay if it were free. The phone issues alone are enough to drive someone mad.

    On hold to be hung up on. Insane service!! They suck
    Katrina M.

    This company is unbelievable!! Trying to get a tech guy out has been a nightmare to say the least. No service since November and have called, made appointment for tech guy to fix system but as ALWAYS they are a no show!! Call again, reschedule to ANOTHER no show. I then call to cancel in January since tech services doesn't exist but their monthly billing continues to roll in every month! They talk me into upgrading my system, reluctantly I accept but to no avail ANOTHER no show. I'm getting furious at this point. I have a non-working security system. They apologized and stated they will be replacing my entire system for mine is out dated...YES I have been a customer for years!! I said if you don't show I'm done. Feb. 3rd is my date at 8-12noon!! Yep like clockwork they text to reschedule on Feb 1st. Now I have Feb 25th 12-5pm. Here we go, I get another text now they will be here at 8pm!! Absolutely not!! I advised you have all day on the 25th up to 3pm. If you can't be here cancel my service. And as you can guess NO SHOW!! Now I have called every dept. Just to be hung up on. 6 times in one day. I finally get someone who tells me this is the collection department for I am 3 months past due. They offer me a discount (-$15) if I pay today. Are you kidding me. My system has not been working since November I not paying. Cancel my service. Yep disconnect again. I have called several more time and waiting on hold for HOURS up to 2-1/2 one day and still no answer just hold music. This is crazy!! YES I am on hold again now with the cancellation department almost an hour now. This company is undeserving of customers. Customer service and tech services gets a ZERO rating from me!! ~Katrina McGowan

    Typical day

    See all

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jim R.
    1
    121
    1

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 6
    Thanks 1
    Love this 4
    Oh no 2

    3 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 1

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 4
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 1

    4 years ago

    Helpful 6
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Me M.
    0
    20
    1

    4 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1

    4 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 4
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 3
    Thanks 1
    Love this 1
    Oh no 1

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Steve B.
    2
    146
    12

    4 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Ron S.
    9
    122
    10

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 4
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Cecelia M.
    184
    26
    33

    4 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 4
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Tiffany K.
    956
    75
    43

    5 years ago

    I am kicking myself for ever becoming a customer of this extremely unorganized and unprofessional company. DO NOT USE THEM!

    Helpful 4
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 3

    Ask the Community - Brinks Home Security

    Review Highlights - Brinks Home Security

    When I originally transferred from ATT Digital Life, the service was horrible but that may have been due to the high amount of ATT customers transferring over..

    Mentioned in 2 reviews

    Read more highlights

    You might also consider

    Verify this business for free

    People searched for Security Systems 1,806 times last month within 25 miles of this business.

    Verify this business

    Starlight Tech

    Starlight Tech

    4.9
    (88 reviews)

    Mike, Javad, and team are amazing. Starlight Tech will be my go-to for any networking/cabling jobs…read morein the future!! I have a new construction home and one of my first projects was networking/cabling. I wanted two Ubiquiti APs (one on each floor), several Ubiquiti PoE security cameras, and two CAT6 drops into bedrooms which the builder didn't add. Starlight Tech was able to take care of all of this and the best part was minimal holes in the drywall. There were some small holes that Mike told me about ahead of time, but they were small enough to be covered by standard wall plates. On the day of the install, Starlight Tech was here on time, worked together to make sure everything was done in a clean and neat manner, and made sure everything was fully up and running before leaving. They even came back on a second occasion because I was still waiting to order a final security camera. I've recommended Starlight Tech to my neighbors and highly recommend them for any networking or cabling job needed. They are extremely detailed and are excellent at problem solving. The price I paid was very fair for all the work they did. Thank you Mike, Javad, and the Starlight Tech team!!

    Mike and Javad exceeded my expectations. It took me less than 1 hour to realize that these two guys…read moreare the real deal. The amount of work they do in such a short period is incredible. They helped me install an entire Ubiquiti ecosystem, which included 5 POE Cameras, 1 POE Doorbell, 2 POE Doorbell Chimes, and 4 POE Access Points. It doesn't end there. They even helped me relocate my ethernet ports and power outlets to more convenient locations that are more hidden so I don't end up with dangling wires. It still doesn't end there. They completely rack-mounted everything and made everything beautiful. The Ubiquiti ecosystem is more expensive, but I didn't mind the investment, especially with two industry experts leading the way. In the future, I do not doubt that Starlight Tech will be my go-to if I require any additional networking! Additional Details: My house is a single family, 2 floors, 3326 sqft.

    MVP - Mobile Video Plus

    MVP - Mobile Video Plus

    4.9
    (404 reviews)

    Highly recommend MVP! Had a 65" TV mounted over our fireplace and everything came out perfect. The…read moreinstall was clean, secure, and exactly how we wanted it. They also set up the soundbar and took care of all the cable management, which made a huge difference no messy wires showing at all. Super professional, on time, and paid attention to the details. If you're looking for a clean, polished setup without the hassle, this is the way to go.

    I called Pat and He answered right away. He wasn't worried about making money he cared more about…read moretaking care of my problem. He tried to help me over the phone and he would've done that but I told him it was better if he come by. Because we might need some more equipment and I wanted to get a little class from him to show me and my wife how to work our music system. He's very knowledgeable and had a solution right away! The first guy that installed the system was using the wrong wires and the receiver was heating up it could've caused a fire. Pat's suggestion is he's coming out Monday and he's going to bring a amp, take care of the overheating and create a real easy solution. By a Sonos system so both me and my wife can control the music on our phones. It's very hard to find somebody that doesn't worry about money as much as taking care of your problems. Affordable prices and he sat down with me for a while to make sure I got what he was saying he's Just a great guy. I highly recommend him, I'm an electrical contractor and I need an audio video low-voltage guy. He is gonna be my connection for people that need those services. Thanks for putting our minds at ease Pat! Mike and Liliya

    Brinks Home Security - securitysystems - Updated June 2026

    Loading...
    Loading...
    Loading...