DO NOT USE THIS COMPANY. Spent over 2 hours on hold then the department closed for the day. Eventually had to get my credit card company involved to dispute the charges. read more

This company is nothing but a scam! They bought the company I previously dealt with for years and never had problems until Brinks took over. I canceled my service on 8/2/22 prior to my next months bill being due and the guy from customer service immediately charged my credit card for the next month when I canceled. I had to fight to get my account credited which they did but as of today, 10/23/22, they have not refunded the money to my credit card. I filed a complaint with BBB weeks ago and still have not heard back and still no refund of money they stole from me. Legal action is being taken against this shady business. Do not use Brinks Home Security and if you have them I suggest you cancel and stop payment on your credit card so they don't quickly still an extra month's money from you! read more

HORRIBLE! customer service. All custromer service calls go to Mexico, where you you can barley understand what they are saying (unless your Spanish), and when asked to be transferred to someone in the US, they just send you right back to the same center in Mexico. After 4 or 5 times of that vicious cycle, I demand once again to speak to someone in the US....and they just hang up. This all stems from begining my service with Protect America, and paying more money upfront to lock in my rate for the life of the account. Brinks buys Protect America....and the first thing that happens is they raise the rate (unannounced and unapproved). I take it and fast forward about 1 1/2 year and they raise it again. So I make arrangements with annother company (Cove) and cancel the Brinks service. That was a major ordeal within itself (many calls and much run around). They come back and say I have another 1 1/2 years on my "contract" that I have to pay before it can be cancelled. I say I don't remember signing or approving any extension and ask for proof. They come back with that it was in an email that accompanied my bill (I had auto pay with a CC). I said I wouldn't accept that until they showed proof that I agreed to the contract extension in writing. They finally conceed to cancel the service. I cancelled the auto pay to my CC and thought I was finally finished with this circus. I just recieved a bill with a late fee for June/July. I called and confirmed that I cancelled my service on May 25th, and they acknowledged that.....but said it takes 30 days to be finalized! I went back and forth (with Mexico and the US), and they finally wore me down to where it's worth it to me to pay the extorted bill just to be done with this worthless company. So....the monitoring service? Okay / like all of them. The customer service? A nightmare! You've been warned!! read more

Not good service and bad customer service with clients I don't recommend this to anyone

This post is not about this location but Brinks in general. My system has not worked in 3 months, when calling for help I'm always on hold at least an hour, in total I've spent 11 hours on hold trying to get my problem resolved. Each call ends with someone at the other end of the line saying they are different then everyone else and they will call me back, no one has ever called back. I took off a day of work the one day Brinks was supposed to come and no one ever showed up. Brinks is a joke! Don't waste your money. read more

I have been trying since October 2020 to have my outside camera fixed. Brinks is stalling until my warranty has expired. Brinks keeps making appointments four weeks out and then not showing up or canceling the day of the appointment. I am perusing this in small claims court. I am tired of paying for non-service and Brinks will not let me cancel without me buying out my contract. read more

I have spent many, many, many hours on the phone with Brink's customer service over the last few weeks trying to resolve issues with my account. We downsized and had a new system installed in our new home. The transition has been AWFUL with the latest problem being that we have received two bills for this month at our new address. I think Brink's customer is probably the worst I'ver ever dealt with over the years. It seems every time I call I end up spending a least an hour on the phone. I work overseas so I have to call very late in the day in order to talk with someone. The people I've talked to have been courteous and professional I must say, but either lack the right tools and maybe training to get things resolved. I am so tired and frustrated and unfortunately have to call them again tonight. Not looking forward to it at all!!! read more

Had to wait over an hour on hold with transfers to multiple people to cancel. Then they try and tell us we have to reply to an email and it will be canceled in 30 days. read more

Save your time and money, do not do business with them. Customer service is extremely poor, non-existence. I have been trying to contact them for a month to cancel the service. Each time I was on hold more than 30 minutes and still nobody answered the call. One time a rep answered, as soon as I mentioned I wished to cancel my service, she indicated her system was down and was unable to help. She offered to call back if her system was up again, but she never did. So either she is dead or the system never came back up. Again, I do not recommend this company to be your "security" system. Nothing special about their systems. Just expensive and poor customer service. read more

Multiple false alarms resulting in fees from the police department. Asked Brinks to come evaluate monitoring system. They no-showed three (yes, THREE) times resulting in me having to miss work. Multiple hours on their phone tree due to poor staffing. I requested to cancel my account but they said, "you have 34 more months on your contract and need to pay $1,400." Umm, NOPE! what logic is this?? (no-showing three times, in my opionion, is them breaking their own contract). Dont use Brinks! Incompetent and immoral company. read more

I was with Monitronics for a long time until brinks bought them out. I was able to upgrade my security system with cameras in a new more Advanced panel! Recently I had a small problem with the doorbell ringer Not fastening correctly. I had the pleasure of having the security system installed by gentleman named Brady! Brady is an asset to brinks home security! Not only did he fix my problem he did it with a smile and understanding to my concerns. It is the customer service skills that guys like Brady provide that will keep me and my family with the Brinks security system for a long time to come. I would however recommend that you move your call-center back here to the United States is very difficult to speak with somebody about your home security that does not even live in your country! read more

Worst is not bad enough. Customer service is abysmal. Always more than expected call volume. Then they set up service and the tech shows up on the wrong day calling from outside of the door instead of 30 min ahead. Doesn't matter I'm at work not expecting them that day anyway. Installation was done wrong. Motion detector alarms every time the sun shines in the window. Trying to get an appt to get it fixed requires lengthy remote checks by a person who can barely read the script, does not really understand, but won't connect you to schedule an appt. until they are through. But, then since she can't find a problem, because it's not a technical problem, she refuses to contact appt scheduling. I'd really like to quit this company, but it cost too much the have another installation. By the way, don't choose a call back, it never comes. Neither does a text ever get answered. Sorry I did not read these reviews before. But, Brinks bought my old alarm company. F! read more

Brinks is absolutely the worst alarm company. I recommend you DO NOT! do business with them. If you call them you will be on hold forever and they will NOT correct to solve the problem. There answer to your problem is "Do you wnat to cancel your monitoring agreement?" and then they will tell you how many months you have left on your agreement and expect you to pay them the remaining total if you want to cancel the agreement. read more

Wish I had read these reviews before signing up for Brinks Home Security System. I signed a contract for my house in Tempe AZ. They cancelled our install, and the 1st available date was 2 months from the date I signed the contract. They charged my for both months prior to my install, and THE PRICE THEY CHARGED WAS $3 MORE THAN THE PRICE IN MY CONTRACT. They called it a "cost recovery fee". They said it would be charged every month, and they could to it because of language in 6pt font on my contract in section 3. After 2 days on the phone with the worst customer service, I told them to cancel my installation. They said they did and they would refund my monthly fees paid. The installer showed up on the installation date. He laughed when I told him why I cancelled, and he said it wasn't the first time he had heard that. They are still charging me monthly for a system I don't have, and I can't get them to stop the auto charge. I may have to sue them. read more

Last year in June, my roommate passed away, leaving me to change all the bills into my name. Every month since then, I have been attempting to receive email notifications that my bills are ready to pay with zero success. I have spoken with 4 customer service representatives, 2 supervisors ... and have even written a letter to their headquarters in Texas. All assured me the matter "would be taken care of". It is now almost one year later and I have yet to receive the aforementioned email notification. Apparently they do not listen to their customers and could care less about the service(s) they are providing. No wonder they're the least expensive alarm monitoring company; their attitude shows it. When my contract expires, I will definitely NOT be renewing with Brinks, instead choosing to pay a more expensive monthly billing to another company. read more

Brinks Home Security has the worst customer service. Wait time is always over 20 minutes. My 88 year old dad called to cancel their services, which they no longer need, back in March. He was still billed because they said he did not follow the proper cancellation procedures. He needed to fill out the documents they would send him through an email. He does not have email or internet. He called back multiple times and was told many different stories from several different representatives. My dad got another bill in May. It had past due amounts and late fees. I got involved and was told that I would be sent an email to cancel the account through e-docs. I was told that the email would take 24 to 48hrs and they would still be charged for a service they are no longer using for the 30 days it will take to cancel the account. My mom is 94 and my dad is 88 on a fixed income. Now they have a bill for $121.06 and will receive another one until the cancellation process is complete. This is a rip off. DO NOT USE THIS COMPANY. The supervisor I spoke to was unwilling to waive the bill. She said just because they were elderly did not mean that they should not be held to the same standard as any other customer. Are you kidding me??? read more

As a current customer, I unsuccessfully trying to contact Brinks for almost a week, I was on hold for 55 (!) minutes and no one picked up a call. I completed and emailed the form asking to be contacted to add additional service and no one called me. I spoke with the agent who recommended Brinks to us and she promised that I will be contacted same evening. This was 2 days ago and I have not heard from Brinks. Their service is non-existent! I don't even understand how they operates if no one is interested in assisting their customers. I wish I never signed contact. Don't deal with this company, save your energy and money read more

Awful service. Was told I had a credit so I wouldn't be charged for a month and a partial payment the next month. They lowered my rate and convinced us to sign up for 36 months, they gave us a new keypad and a great deal.... Then found out it was all bullshit. Called 4 times to have the payment they weren't supposed to take out reversed. By the 3rd call I was assured I would get the money back. They also refused to remove my credit card They never did it. Had to call my bank to get my cash back and to place stop pay me ts on all of their transactions. This company is awful. I will be leaving. Do not use brinks home security. They lie read more

Not sure how they are rated #1 with JD Powers! Must be rigged! I NEVER had ANY issues with Monitronics in the 15 years of using them! Brinks is the worst company I've EVER dealt with!!! 1st tech that came out and brought wrong equipment; 2 weeks later 2nd tech brought wrong equipment; 3 weeks later tech canceled; 3 weeks later tech showed up at 6:30pm and left at 11:49pm! It took 2 months to get it right...then he installed a faulty secondary panel and can't get out for another 2 weeks to fix it!!!! I'm so sick of this company I can't see straight!! I have no other options for security where I live or I'd be SO done with them! It's sickening how incompetent this company has become! read more

If I could place zero stars I would. Horrible customer service and do not recommend. They accidently cancelled my service without notification while activating new service. When trying to reactivate my service, they tried to get me into a new contract. Someone else's information ended up on my account somehow and couldn't explain how that happened. I spent several hours and over a week trying to get this resolved and they could not figure it out. Kept getting "Disconnected" when trying to cancel service. Horrible experience - stay away! read more

Brinks Home Security is a sham company, based on my experience. It is the absolute worst company I have ever dealt with. I signed a contract with them. Unfortunately, they are almost never available to communicate with for help with my system. When I do get them on the phone, I am talking to someone who speaks very broken English. And then, if you are able to make an appointment with them, they will break it. I am a homeowner for 18 years, and this company is the biggest disappointment I have ever encountered. My recommendation...DO NOT use this company. They will shaft you, over, and over, and over, and over. This is an absolutely failed company. I really don't think its a company. I think it may be a front. I am going to hire a lawyer to get out of my contract with them. Whatever it costs me, so be it. Yes, this is a criminal sham company. Just because it says Brinks...do not be fooled. I have been reamed by this fake company. YOU HAVE BEEN WARNED. Look elsewhere. SHAM COMPANY read more

If I could give them no stars I would. What ever you do don't sign a contract with this company. We got cameras and security system with Brinks and the cameras have never worked. Its $50 every time we call them to come out. They Never got them to work however we are under contract and no way to get out. We can't even give them the devices back and get out. They are so rude and aren't willing to work with their customers. Go somewhere else, NOT BRINKS!! read more

I can't even give these guys 1 star.....they will cheat you out of money! I called to add a camera, changed my mind and canceled. NEVER asked to extend my contract, but the customer service rep did it anyway. Called to cancel alarm and had to jump through hoops to get it done. Got charged another month of service because of the date I canceled, mind you I canceled prior to that but they made the mistake and never canceled it properly so I am stuck paying another month of service I don't have. AND...the customer service reps need to to go to school on being a "customer service" rep! Very condescending and rude on the phone and will not send anything in writing to you for assurance that you did indeed cancel your service. Worst alarm company ever......DO NOT USE THEM! read more

This company is so bad in response to customer service. People working in this company doesn't have communication with each other at all. So they installed cameras at our house and one of the camera wasn't working properly so they sent us new camera and we returned the bad one with the shipping label they sent us so it was received by them but after a week they terminated the services without warning and disabled all the cameras. We called and after more than an hr they found out that the camera we sent was in the warehouse so they turned back on the cameras and service but after few days we were out and i tried to check on my cats and got message that because of unpaid bills services are disconnected. We called again and it explained again the whole situation and service was restored but wow after few days again same thing. I mean it's so frustrating i was literally mad at my husband and asking him to change the company but he said we hv contract with them can't do anything. This thing happened not once twice but almost like 5-6 times I hope this time it's finally resolved. My final word to people looking for security companies pls don't sign up for this one oh one more thing you have limited video recordings for unlimited you have to pay more read more

One of the worst home service provider I have ever dealt with. Poor staff and worst leadership. I made 3 phone calls asking if my 15 year old system can be upgraded at no cost. Or they should reduce my rate since I have been a loyal customer and the system is an old technology (e.g. no internet connection, u can't turn on/off by your iPhone, etc). The answer was no. And it will cost you! I asked the agent, can I talk to your management, after 10 minutes wait, she said that he is busy and can't talk to me! Recently I have been getting emails that battery is low. Why they add a battery when the system is plugged into power? Lol oh yeah, if the thief shuts down the power, then the system still works My buddy got robbed in the middle of day by scammers, right in his driveway in less than 2 minutes! I asked what about if I don't change the battery? The expert said your security system will shut down lol. What kind of design is this? Anyway, adding the battery is for Brinks benefits since it will cost the consumer about $30 to $35 for part plus labor ($100?). And they never tell you this when you sign up with them. I replaced it for $10. Got the monster battery from Amazon. Anyway, be ware of this company! I'm thinking about dropping them like a bad habit. read more

the WORST ever. never answer phone. i almost died ( almost got shot by home intruder) because it took them 14 min to answer

Brinks discontinued our service, and refused to tell us what equipment upgrades would be needed to continue it. So we had to switch to another company. Then they keep trying to charge us for monitoring service they never provided and have no intention of ever providing. All phone calls to them reach only droids reading from a script who don't even have access to account information, let alone technical support. The only functioning department at Brinks is billing. I wonder if all those years we were paying for monitoring, if there had ever been an alarm, would they have actually had someone there competent to respond? It seems very unlikely. read more

Do not, I repeat do not ever get this service! I repeat for the love of God and all things sacred do not sign a contract with Brinks! Horrible customer "service." Horrible camera! Horrible product!!! As soon as my contract is up I'm canceling. I would never recommend this company to anyone, not even my worst enemy. Save yourself some grief and pass Brinks up, anything else has to be better. read more

I have Brinks Security at 2 of my properties. So I'm making payments on 2 accounts. After they installed this system in my 2nd home we could never get it to function properly. We have cameras installed and never get an alert when it picks up activity. We are unable to lock or unlocked our front from remote access. We even troubleshooted with their technical support. The only way they would come out and make sure the system is connected properly would be if we paid 199.00. This was even after a few weeks of installation. I told the installer said he was not sure if he connected everything right. They still insisted on 199.00. They never told me I would be paying another fee for monitoring after 3 months either. When I initially spoke to a customer rep before I got service on this property they made everything sound good. After installation all their reps have attitudes and their customer service is very unprofessional. I have already informed my friends and family who would like security systems to stay away from this Brinks. I should of stayed with VIvint. They had great customer service. The only reason I chose Brinks was because we weren't able to get the other company in Vegas. So we decided to get brinks at both our properties. Well they suck!!! As soon as I'm done I'm going back to Vivint. read more

Not sure if all the Brinks are the same, but worst security company ever! Never never use these guys! Continuous shitty service and even worse customer service. Had to get on the phone with them 5 times just to cancel and they STILL charged me another month! Had to call them again to cancel yet a 5th time! ADT all the way f@ck Brinks! read more

I have been with Brinks since they took over for Monotronics and Monotronics before Brinks. They are possibly the worst company I have ever done business with. I am a great customer too! Pay my bills on time yearly. I highly recommend that you look for a different security company. Their book keeping is the worst! read more

I recently tried to cancel my month-to-month monitoring service with brinks. I do not, nor have I ever had, ANY contract with brinks. They took over accounts from Protect America, who went out of business. So, on 27 Sept 2021, before my payment for service was due, I waited an hour on the phone, finally got a customer service rep, who sent a email, "docusign" that I had to sign for cancellation, that said I had to agree to any/all fees that I might owe, (I didn't owe any), and that they were allowed to send advertising to my phone, email, text, etc., like it or not, to cancel the service!!! I did not sign. Then I get a bill in the mail, for $35.32, because, "it takes 30 days to cancel", so I have to pay another month, even though they will not be monitoring my alarm system! OUTRAGEOUS! I have another system and monitoring company, therefore, I will NOT pay this fee!! This is out and out FRAUD, and a deceptive business practice! I WILL be filing formal complaints with the SC Attorney General, the Texas Attorney General, the US Postal Service and any/every other government agency who has jurisdiction over brinks! BEWARE! DO NOT GET INVOLVED WITH THIS COMPANY! read more

Brinks is by far the worse company I've ever worked with. My security system stopped working at the end of 2019. I called and had a tech come out to fix it. Shortly after that visit, it stopped working again. So they sent another tech out. Well, 3rd times a charm right? No. After it still wasn't working, they said they would have to charge me $50 to send a tech out. I told them I wasn't going to pay to have someone fix what was supposed to be fixed twice already. The last time my doorbell camera even worked was February of 2020. So here we are in May of 2021, I figured it was time to cancel and stop paying almost $60 a month for a system that doesn't even work. When I called to cancel, they told me I I had to pay the remainder of the contract. They did offer me a 20% discount, but it's ridiculous I had to pay $480 to cancel a company that didn't even work to begin with. They are terrible to their customers. I was warned about them in the beginning but I got wrapped up in that salesmans speech. Please don't make the same mistake. Or do, but hopefully you're ready to pay that hefty fine. read more