My contractor recommended Wink's because I was looking for some special bi-fold door hinges [they…read moreopen a full 180 degrees so the doors can lay flat against the wall]. After some discussion amongst themselves they found them! Unbelievable! Couldn't be happier. I was also looking for some really unique bi-fold door hardware that Wink's did not have but they directed me to National Builders' Hardware right around the corner and they had them. I will be frequenting Wink's and NBH from now on.

Husband bought products they obviously knew wouldn't work then tried to return. They knew him and…read morehe signed receipts but wouldn't let him return it without his receipt. They could have looked it up or seen credit card charges. But NO. Done doing business here!!!!!!

Storming Norman....GOTTA LOVE THIS GUY! Check this out:…read more1. Closing Time 3:00 - current time 3:10 Dollied a product across the street for a customer, note on door said "Back in 10 min". 3:10 Storming Norman returns. One other customer waiting, he lets us both in. First customer takes 5 mins. (3:15) I take 45 minutes of his time "OFF THE CLOCK". Yes, OFF THE CLOCK!!! He's helping me FREE! Not only is he helping get the correct part ( which 9 other big box retailers didn't have or had a clue as to what I needed with no part number or serial number) Storming Norman had a brain AND the knowledge to know out of 35,000 parts ( think of an IKEA Store with everything crammed into 5,000 Sq Ft of space) which part I needed, but also how to reverse the direction of motor so it would suck instead of blow. Only at 4:12 to he inform me that he was supposed to be at a dinner party at 4:30 AND he lives a 30 mins away from the store. So Storming Norman STILL had to close up the store, drive home and more then likely spend another 30 minutes getting purdy for the party! So that means he was at least 5:25 AND then whatever travel time to get to the party! The worse part of it, is he was gonna tell his wife he was gonna be late! I told him "tell her it's all my fault". I will be making my FIRST STOP next time at Ankeny Hardware for ALL MY HARDWARE NEEDS from now on & I live 10 miles, 40 mins of my time round trip to get the right part at the right price the FIRST time is well worth it! I suggest you do the same. You can also order on line or call the store directly and ask for Storming Norman. He Doesn't know that he now has a nickname!

I thought we found a great place to find parts locally instead of ordering online. I asked if they…read morehad replacement parts for my AC unit. They said yes but had to order it in the next day. After we purchased the part and left we realized it was not the direct replacement but a universal part. When we got home and tried to use the part to replace our broken one it would not function after 8 hours of trouble shooting we decided to order an actual direct replacement online for a 5th of the cost of the one they sold us. We wanted to make sure it was not the part before we tried to return it (maybe something else was malfunctioning). When the new part finally arrived 2 weeks later. It took 5 minute to install and the ac works fantastic. So it was the universal part that was not working. I called to see if we could get even a partial refund. When I called the person working was incredibly rude. They kept speaking over me when I was simply asking about the possibility of a refund. They will not take refunds without the receipt which is fair. I know they also had a copy but he said they only use those to look up warranty info. I think in 2026 that is an ancient business practice, but again their choice. I was calm and kind on the phone and was not treated well at all. Even if I can find the receipt, they do not accept returns after 14 days even though the part did not work. So sad to say we will not take any of our business back there due to the lack of customer service and part that did not function.

Great neighborhood hardware store... and more!! Helpful people and a really nicely curated…read moreselection of necessities (like nails to hang a picture or a shelf) and niceties (like a cute tea pot, that you didn't come in to buy, but that you can't leave behind! Walkable from most apartments in the area for the car-free and a convenient and capacious parking lot for those who prefer to run their errands on four wheels. Pearl Ace has everything you need to whether you need to fix something in your home or just to find cute items to fix-up" your new home when you land as a newly transplanted Portlander in the Alphabet district! At least that was my experience! This place is a gem in NW Portland.

There are many helpful people working here. Jerry, the manager , is not one of them. Today's…read moreexperience with his rudeness and disinterest in helping was remarkable. I asked for help installing a bulb I was buying in a bracket I brought with me. Jerry - "We don't install." I told him others in the store had helped. He said "go find them." As he walked away he said "You're welcome." I hadn't thanked him. He'd done nothing to help. I found the very helpful young man who'd helped before and who had remarked that the bracket was very difficult. Jerry - retire or get counseling.

This place is an anachronistic balm for an the soul in the dystopian age of AI! Helpful staff,…read moreamazing inventory... a portal to a better dimension.

My friend and I weren't sure what to expect, but Hippo Hardware was featured as a quirky hardware…read morespot to check out in Portland. Although we weren't looking for hardware items for purchase, the hipponess was enough to pique our interest. It's a cool multi-level store with antique and vintage style fixings for door restoration projects, chandeliers, clawbaths and other bathroom fixtures, door handles, locks and such. They have a huge personal collection of hippos and eccentric items woven throughout the store. The staff were all friendly and gave my friend and I the best history of the Hippo Hardware name and store.

Our cabinet contractor recommended that we connect with Cheryl Boss for guidance on our kitchen…read morecabinet knob and pull hardware and sinks. The options & selections were great & to be honest a bit overwhelming but as per the recommendation, Cheryl was great. She interviewed us for what we were after, helped us narrow our selections and giving us options to meet our needs for budget and timeline & we love the results. Thanks to NBH & Cheryl Boss for the support.

This is a builder's pro supply place. They have remodeling or builder items like sinks, cabinet…read morepulls, door locks, stuff that goes in cabinets and closets. They are to the trade, but if you say that you are shopping for your architect, they may let you also pick it up at the builder's price! You are a building pro, so you deserve the best, at the best price, right? I got sinks, faucets, and some cabinet pulls there. Keep in touch on your order, busy construction times can cause deliveries of special order items to push out in time unpredictably. If your project can take advantage of the Rebuilding Center, go there first, but if you need NBH stuff, you need it!

The nicest staff, close to home. If you live nearby and you're still schlepping out to the suburbs…read moreto go to a big box store, you're making a huge mistake. Check out your local all stars at Do It Best. Their prices might occasionally be a little higher than HD, but think of the time and effort you'll save. Shop local.

I went in to purchase some plastic tubing and asked the cashier for some assistance. She asked a…read moregentleman to help me, but he continued walking away from me. So he did not hear, or ignored the request. The cashier did not ask any of the other three people who were standing around to assist me. So five employees there, none assisting customers that I could see, and no help. Thanks Division Street Do It Best Self Service Hardware. If you know what you want, and know where it is, this is the place for you. If you are looking for service, expertise, or assistance, dont walk, but run, elsewhere. I would give them zero stars but the ap requires me to give them one.

If I could give 0 stars I would. We came in to buy a ladder. The older guy at the front desk was…read morehelpful and pointed us in the direction we needed. The younger helper guy that was supposed to help us girls with the ladder. Didn't care to help us with it. He had a lazy attitude about his job and is a bad listening. Simple task like helping customers putting the ladder on the of the car he didn't want help or do as an employee until we was struggling and a random stranger stepped in to help us then he all the sudden wants to "act" like he can help us with it too. Your helper guy sucks you should rethink him.

Great hardware store... knowledgeable staff who take the time to help you find the right…read moretool/implement for whatever project you're working on. For a smaller store, it is well stocked. Check them out and shop local!

Paula was absolutely amazing! So kind and friendly. Gave her input when we needed it. Had great…read moresuggestions and quickly picked up on the style we were looking for. We gave her our budget and she was able to direct us toward hardware that met our needs and price point. Highly recommend!

Four people sitting behind computers and not one bothered to say hello or ask if I need help. I am…read moredoing a remodel and this place was highly recommended. I will not be recommending it nor will I be returning.