1. Brook Road Elder Care

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Fallbrook, CA

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Brook Road Elder Care

5.0 (2 reviews)

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Innovative Healthcare Consultants

Innovative Healthcare Consultants

1.7
(7 reviews)
1.9 mi

This is by far the worst experience in my entire life! I'm taking the time to write this review so…read morethat I can perhaps help the next victim! Do not speak to Nita who run this place, in fact avoid Innovative Healthcare in Fallbrook. I was suppose to have a nurse coming g to my house after my surgery and she sent someone with no experience and slept throughout the time I needed help. If she wasn't sleeping, she was on her phone, never once did she help me, I asked her to leave my house and she wouldn't. I'm appalled by how companies as this one is in business. Hope my review will help anyone who takes the time to read the reviews. Just awful!

Review for Innovative Healthcare Consultants…read more I had a terrible experience with Innovative Healthcare Consultants. The caregiver they sent, Vincenza, was extremely unprofessional. She slept during her shift, and when we told her that staying awake was necessary, she became very defensive. We also explained that my mom's pillows were arranged specifically for her comfort after neck surgery, and asked that they not be moved. Instead of being respectful, the caregiver got upset, saying we were focusing on "little things" and threatened to leave. When I told her she could go ahead and do that, she started yelling. We then told her to leave the house, which she did--slamming the door and continuing to yell all the way to her car in the street. The difference between this caregiver and others we've had from other companies was night and day. Innovative Healthcare Consultants clearly needs to improve their screening and hiring processes. I've blocked them through my company's benefits portal to ensure I never have to deal with them again. I would not recommend this service to anyone.

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Our Client's wellbeing is our main priority matched with trained and screened Caregivers
Our Client's wellbeing is our main priority matched with trained and screened Caregivers
Innovative Healthcare Consultants Is Committed To Assisting Individuals & Their Families With The Challenges Of Aging
Innovative Healthcare Consultants Is Committed To Assisting Individuals & Their Families With The Challenges Of Aging
Let them live their life, their way with Innovative Healthcare Consultants caring for your loved one!

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Let them live their life, their way with Innovative Healthcare Consultants caring for your loved one!

Brook Road Elder Care - homehealthcare - Updated July 2026

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