Great Sandwich!!!!!!! Friendly, made me feel like a friend when I walked in. Staff was amazing!!!! A must go to.

Walked by and it looked so good I stopped. Everyone paid attention to me as I ordered and paid. The food was really good and high quality. Now I know I can order online and pick it up. I'd go out of my way to go back as I live in the neighborhood and am totally up for supporting this local business as long as they maintain this standard. If you want fingernail sized meat and cheese that tastes like paper for $7 then go to Subway. read more

Fantastic sandwiches. Very fresh ingredients and flavorful. Eggplant great and chicken sandwiches moist and expertly balanced with veggies and toppings. Staff pleasant and service excellent. Will definitely make this is a regular stop for me and my family. Also appealing space and ambiance! read more

All the ingredients they use in the sandwich are super fresh, the bread is delicious. A 10/10 sandwich made promptly. The store has a really cool selection of delicacies that makes you want to come back and try more things. read more

I love this place! The sandwiches are great, the staff is super friendly and the shop itself is friggin adorable. Also the tiramisu is my favorite. Really charming shop with great food, dried goods/pasta, and they always give our dog a treat. She loves them too. Really happy this place is in our neighborhood read more

Great local spot and so incredibly friendly. I love the sandwiches and the handmade tiramisu is a steal at $5. I don't know why people are commenting that staff is rude? Those people are likely the rude ones read more

Such an awesome sandwich shop! The spicy chicken panini sandwich was delicious and they have a great variety of drinks and other items. The patio outside was a great spot to stop and relax. The staff was SO nice and accommodating (bringing waters outside, welcoming in the shop, tending to patio, etc) read more

Brooklyn Hero Shop - Patio view - Bakeries Near Me - Brooklyn, New York

Very solid, consistent sandwich shop. I have ordered from here several times and love it. I would recommend this to friends.

I lived in Brooklyn for so long and i love a good sandwich shop. It's been hard to find one these days! Except I ordered the Korean BBQ sandwich from Brooklyn Hero Shop and it was so flavorful, it was juicy and crispy! And everything that came on it complimented it very well. I highly recommend! read more

This shop is a hidden gem. The staff is cool and the location is fine. BUT the food is immaculate! You will have more than one sandwich as your favorite. read more

After reading the reviews for this place, I was pretty excited to try a sandwich from here but it turned out to be pretty mediocre for the price. I ordered the chopped cheese with avocado and red peppers which enhanced the taste but again brought the sandwich to over $20 which it definitely was not worth. The ambiance of the spot, however, is really nice. They have desserts which are amazing and decently priced. I would recommend the donuts or the cookies although I've heard the tiramisu is to die for. Overall, I don't think this is a place I would frequent for a sandwich but I'll definitely be back for dessert. read more

Easily one of my favorite spots in the neighborhood! Their food is always fresh& delicious, and the staff is super friendly!

The patio is nice, but the young woman cashier/barista was incredibly rude. Like so over the top it seemed like there must be a hidden camera somewhere. I had to laugh. I worked in customer service for years and it's an important role that can make or break a business. I won't be coming back. read more

The heros are good ok, but I didn't find them special. The sandwiches are very overpriced and the staff is not kind at all :( I wish I were able to like this place. read more

Unpretentious, classic and delicious. Every once in a while we all need a meatball parm.

Extremely rude service, overpriced, and average tasting - especially the sandwich bread. I recently ordered a cup of lentil soup as I was in a rush; I was told to wait outside for it. Expecting a quick to go cup, as literally every other Italian spot does, I had to wait for 15-20 minutes before I went inside to ask for an update. God forbid their staff interacts with their customers, as they were so rude and couldn't understand why I was asking about the status of a cup of soup. Only to tell me that it's still being made and it will be even longer. Huh? Then put a sign up or give any indication to the customer of wait time when they order. Spare me the "fresh to order" rationale - it wouldn't have been better than a can of Chef Boyardee anyways because no matter how "fresh", it wouldn't taste good because the service and experience would've ruined it. I cancelled and got a refund of $1 bills and a lot of attitude, because they're also petty. They're going for the charmed Italian deli, but don't execute on what a good, local, Italian spot actually is or does (don't be fooled by the imports); it misses the mark so completely that I'll never be going back. Read the other reviews as well because I know my terrible experience isn't unique. Go to Russo's or Sanpanino's instead - you'll be much happier. read more

I went to BK Hero shop and Loved it! The owner was behind the counter and helped me select my sandwich. Power move, he made sure to recommend chicken cutler over grilled chicken in the broccoli rabe sandwich and it was awesome. The woman behind the counter was also great, realizing we had a big order and giving us a free espresso to carry our 12 sandwiches home. read more

I really wanted to like this place as a new (and needed!) addition to the neighborhood, and have tried it many times now, but the food is pretty mediocre, especially for the price. The ingredients are all good (tender chicken, quality tuna, etc) so it's a shame that the "composition" is lacking... I had a super dry chicken parm today (so little marinara!), my husband's Reuben had no Russian dressing, and in the past I've found both the tuna melt and tuna panini dry and under-toasted. I do also find it a little odd that they put cherry tomatoes on everything instead of normal sliced and their chip selection is not good...but most upsetting is that they charge $9.99 for a Kid's Grilled Cheese!!? read more

A great find! The people here are extremely nice and helpful. The food was delicious, definitely recommend if you're in the neighborhood!!

Great place! The beautiful storefront is what attracted me as I was walking down Dekalb. I figured I'd check the place out. The shop was so nice and clean and had such a nice little market selling both local and imported Italian delicacies. With great music playing, you wanted to take your time and look at everything. The menu boards read off all the amazing sandwiches they had on offer. I had a friend with me and because it was so hard to make a decision we decided to get two different sandwiches and share. We decided on the cold Italian combo hero and the chicken Parm hero both delicious! The staff was so nice and friendly. They definitely have great customer service skills. Even though the place was busy, they acknowledged everyone that was in the shop, letting them know they'd be right with them. Can't wait to go back and try the other sandwiches. I wish they had a location in Bushwick. read more

We have tried to give this shop a chance a few times, actually. But, we just can't stand behind it. The prices are not reflective of the quality. Sixteen dollars for a sandwich and the bread is stale, the condiments are lackluster and the size is paltry. I give three stars because the service is nice enough. Given all the fantastic Italian delis in brooklyn, this is one you should skip. read more

Brooklyn Hero Shop moved into the neighborhood at the same time we did (literally within days), and I think we've been there most every day since. The sandwiches are amazing, the pastries are divine (!), and the staff have become our buddies. The shop carries snacks and produce I haven't seen since living in Italy. All-around top-notch. Not sure how we'd get by without them. Thanks, BHS! read more

This is my first ever review on Yelp and I couldn't even wait to write it after my experience there today. I've never experienced such poor service in Brooklyn in my 10 years here. My sister, brother-in-law and I came to get sandwiches on a Sunday afternoon. I've only ever gotten delivery from here previously, which has been great, and this review is specifically about the staff working on a Sunday early afternoon. The cashier was insanely rude to all of us individually even though we were in the same party. We ordered a turkey sandwich and added banana peppers to it, which were forgotten. Once we asked for banana peppers after realizing they forgot them, they added some other pepper which was insanely spicy. We went back inside and said that we thought they had added a different type of pepper, and the response was super defensive and that "those were the peppers they used for banana peppers" even though they obviously weren't banana peppers. One of our sandwiches took over 30 minutes to receive even though we checked back on it multiple times. The cashier decided that she didn't want us to get the sandwich so she pretended it wasn't ready for 30 minutes. Overall the service was 0/10 and extremely rude. I will never go back. I've never been so disappointed by a sandwich place in my life. They need to hire new staff. read more