I can't tell you how helpful F.P. and the Ingold team has been over the years aced especially…read moretoday! They moved mountains to help get us to one of the rare dmv appointments:) Always quality service, kind aces personable team, and competitive pricing. Plus just caring. Keep it local!

Needed a quick oil change. They did a great job and were fast and efficient. Sat in the waiting…read moreroom and was in and out in an hour. Thank you!

I absolutely love this place! I am seriously more and more impressed every time I go there. Today I…read morewent in for an oil change and they even rotated my tires. How amazing is that! They totally saved me another trip.

Wish I could give them 10 stars. My husband's father passed away unexpectedly in another town and…read morethe LAST, the very LAST, thing we needed to have to deal with was a flat tire. A slow leak quickly went to a fast leak so in the middle of everything else we were trying to deal with we got the tire inflated and were able to drive it to Durham Tire. The staff there were AMAZING -- friendly, understanding, and efficient. They did a great quick job for us and got us back on the road, along with kind words about our loss. We have always received good service there, but they really went above and beyond this time. Their empathy and responsiveness was much appreciated.

I made an appointment with this Discount Tire location on 4226 N Roxboro for 2:45pm on Apr 17. It…read morewas for a nail in another tire. I would have gone to the one on 4400 Fayetteville but it was much further away from my workplace, and I have no desire to return to the Wake Forest location again for a 4.5-hour service. The location at 4226 N Roxboro in Durham was closer than both. At 2:20pm, I logged in Discount Tire's Journey Tracker app that I was on my way. I arrived at 2:34pm. There was no wait line to the front desk. I was immediately helped by senior assistant manager Jim (according to his business card). After I described the issue to him, he asked for my car key and said he'd get me squared away. Unlike other Discount Tire locations, he did not accompany me to the car to show him the issue. At 2:47pm, I received an update on Journey Track app informing me that the estimated time of completion for my vehicle was 3:41pm. The waiting area wasn't crowded. At least three seats were available during my time there. However, the counter table had no seats. I needed to use the wall outlet next to it to charge my laptop. So I stood on my feet the entire time next to the table. The wifi was slow. A Google search took at least 5 seconds. Google News wouldn't load at all the first time but then loaded almost instantly the next time. At about 3:02pm-ish, my car was in the service bay. Five minutes later, I was informed that that tire had to be replaced. The informing attendant said that it would be replaced at no charge, which Jim confirmed another five minutes later. The store didn't have the exact model tire so they went with the closest one. All it cost was less than $10 for another certificate of free replacement, and subtracting the price of the original tire (the closest model tire cost less). At 3:28pm, I received a text notification that my car was ready. Within one minute, my car was parked outside and ready to go - the team finished ahead of schedule. I appreciated the great savings on the new tire. Service was good, certainly better than the Wake Forest location. There's one thing the N Roxboro Discount Tire team can do to improve my rating to "great": put seats at the counter table.

WOW. They patch tires FOR FREE! I booked an appointment to fix my flat tire, they got me in…read moreimmediately, worked on my car for less than an hour, then handed me a receipt for $0. I was shocked as I hadn't realized they patch tires for free. By the customer service, promptness in getting me in and addressing my car, I definitely expected to pay. They've got my business and whenever I need new tires, they will be the first place I look towards. I can trust that they're not going to cheat me and skyrocket the prices. Also, everyone there was incredibly kind, patient, and friendly.

Terrie, who I believe is one of the service advisors at this location really took OUTSTANDING care…read moreof me during a really hard situation. consistently offered a high level of great service communication and interpersonal skills. This easily earned me as a new customer. I walked in during a busy time and he Got me squared away in less than 20 minutes. Great staff all around but I highly recommend not just the business as a whole, but this gentleman is Owner-operator material. Nothing but good things to say about my experience.

I went in an hour before closing and requested a patch for my tire. It took nearly 30 mins to be…read morewaited on workers were mingling with their friends and so on. Once I finally got noticed I was told the store closes in 30 mins and was instructed to make an appointment after I just sped over from work.

I highly recommend this Sears Auto Center. This is my go-to for all things car related. The staff…read morethat greets and deals with the customers in the sales room are very friendly and helpful, which can't be said for every auto care service places. Usually there's someone working that has dealt with me before which makes the experience less stressful. For simple things like oil changes it usually only takes about an hour for them to get everything done. I've found their prices, including labor, to be competitive and usually far cheaper than places like the AAA Car and Maintenance Care Center. If this location fixes a problem, it's actually fixed and not just a short-term remedy that's going to wind you back in the waiting room a few weeks later. If they can't fix the issue, they're upfront and go over the issues with you and make recommendations, including suggesting others in the area that may know your problem or car a bit better. I always appreciate the time they take in explaining issues and don't think twice about anything they've done or recommend doing. This location also has weekend hours, including some on Sundays, making them convenient and customer-friendly. I've only had one car issue they've not been able to fix that gave me some grief and issues. They don't do state inspections, which is a bit of a shame, but overall the pros outweigh the cons.

This place is the worst Sears Auto Center I've EVER been to - the service sucks. You stand waiting…read morein the reception and you get no acknowledgement not even a "we'll be with you in a minute sir" and 15 minutes later when they get to you - no apology. It seems customer service & Sears don't know each other. I was told my routine oil change would take 2 hours because of the cars ahead - that's fine. But when I get back they now say it will be at least 3 1/2 hours at best and if that doesn't work then I should come back tomorrow. I think tectonic plates move quicker !! Stay well away - clearly as other reviewers have said - paying customers clearly interrupt their routine. When you look into the workshop the level of inactivity is obvious and there's a blatant disregard for Health & Safety compliance. Not one person wearing gloves or eye protection and I'm pretty sure that's required when handling oil & standing by tires being inflated.

I received a great deal for a set of 4 (four) tires, when scheduling online. I was also met with…read moregreat customer service, upon arrival. I scheduled an appointment that I had to delay because my wheel lock key was missing. However, the shop allowed me to retrieve one from the dealership and accommodated me within the next 30 minutes to a hour, from my original appointment time. I appreciated all of their knowledge and willingness to help.

Go here for simple fixes if at all. Expect to receive poor communication and potential for…read moreincomplete services that lead to unmet timelines and may result in your car being towed to another service station without your consent. This is not a shop to trust.

This past week I had my first experience with Durham Tire and it won't be my last. I came in to…read moreget a tire replaced after I had a blowout. They were great to work with and squeezed me in at the end of the day. Thank you for coming to my rescue!

NAME IS MISLEADING - This location is NOT Durham Tire anymore it is Chapel Hill Tire. Has not been…read morefor a while. The actual Durham Tire store is on Roxboro Road and I highly recommend. The CHAPEL HILL TIRE store on Hillsborough Road will not get any of my future business after telling my son he needed about 7K worth of repairs that were almost entirely unnecessary. Thankfully he got a second opinion, or it would have wiped him out financially. Just pay attention to the parking lot now, unlike years ago when it was full now it is mostly empty.