This was my first experience with this shop. I brought my truck in for three things: an oil change,…read morea state inspection, and a windshield washer fluid hose repair. All three items were completed, so this isn't a review claiming that nothing was done. My concern is with the quality of the service and the follow-up afterward. During the inspection, I was told my truck needed a new engine air filter. The problem is that I had recently installed a high-quality reusable K&N filter. That recommendation immediately made me question how carefully it had actually been inspected. During the oil change, I noticed I was being charged several dollars more per quart of oil than the nearby auto parts store charged. To their credit, after I questioned it, they adjusted the bill. However, I shouldn't have had to catch that myself. In addition, when I left the shop, the "Check Oil" maintenance reminder had not been reset. My biggest concern involved the windshield washer hose repair. I was originally charged a diagnostic fee for what turned out to be a straightforward repair. After I questioned it, the charge wasn't removed--it was simply reclassified as labor. Before leaving, I asked exactly what had been done to repair the hose. This is a known issue on my model truck, and simply reconnecting the hose often means it will separate again. A simple zip tie is a common preventive fix. I never received a clear explanation of what repair was actually performed. To be fair, I contacted the owner before posting this review. Ryan responded promptly to my first email, which I appreciated. I then sent a follow-up email on June 8 asking one straightforward question: "What work was performed regarding the windshield washer hose repair?" More than a month later, I still have not received a response. No repair shop is perfect, and I don't expect perfection. I do expect careful work, fair pricing, and clear communication when I ask reasonable questions. Unfortunately, too many small issues added up, and the lack of follow-up from the owner ultimately led to this rating. There are many repair shops in the area, and this experience didn't give me enough confidence to return.

These guys are PROFESSIONAL! No pressure, great customer service. The best diagnostics ever! Fixed…read moreup 2 of my vehicles. I love the way they listen to customer concerns and address them immediately. S O L I D!!!

I went and got my car fixed at this shop two days later I start smelling a burnt wire smell. They…read moretry to tell me it was my Cadillac converter and they wanted 1100 dollars to fix it so I went to another shop for a second opinion and come to find out It was a plastic bag wrapped around my exhaust pip and I feel like transmission repair put it there to get more money out of me better watch out for these shops because I damn sure enough almost got scammed by this one

Does not know how to do basic wiring on a car? Must get everything in writing or he will screw you…read moreon your basic order over the Phone?

Pro Alignment provided superior mechanical services to my 2001 Mazda Miata. It's hard to find a…read moregood and fair mechanic in this area but these guys know what they are doing. Not the cheapest price, but, very fair and they do it right the first time! Great Mechanics!! A+++++ service!!

Very honest every time I have ever brought my automobiles by for any type of service necessary…read more Always best to have them double check any car work done by a friend! I will definitely return in the future and they have my upmost appreciation for the quality work done and best value in pricing I've found around. Would highly recommend to a friend!

Called yesterday and talked to Lisa! She pre-qualified me and explained everything! Got an…read moreappointment for this morning and was in and out in less than 3 hours.

In the mist of unfortunate events and getting a screw in the tread of my husbands truck over the…read moreweekend and no business open or available to help with oversized wheels. I reached out to RNR first thing Monday morning and Joan- I believe was her name was so patient and kind. Asking all the right questions and understanding the urgency of our ask. She got the truck in there diagnosed and repaired without having to spend the entire day waiting. The amount of relief my husband and I felt. We are moving out of state but definitely recommend others.

I had a tire on my car that consistently lost air pressure. I took my car there and within 30-45…read moreminutes it was repaired and I have not had a problem since. (This was 2-3 months ago.)

My Ford Explorer is running like new!!! All my passengers can feel the difference!! They were…read morefast and friendly!

Brought my 2003 camry in for a speed sensor , they charge me $675 and did not fix the problem ! now…read moremy car runs worse than it did when i brought it in ! would not bring any one here ! worst automotive place i ever used !!! do not use !!! beware

They brought life back to my 1999 Ford Ranger that was sitting in our garage and storage for a…read moretotal of 14 years. Replaced clutch, fuel pump, 4 new fuel injectors, tune up and other repairs. Don is a great guy to deal with and this is now my repair shop to go! His mechanics are friendly and knowledgeable! Recommend them! A+

Get my inspections here and never had an issue. last time i went they said i needed my front tie…read morerods replaced. since i already had purchased some i replaced them myself. i also had purchased the left and right control arms that i attempted to changed myself but was not having much luck. i took it to affordable tires and they took care of it, balanced the car and passed inspection. all for a very reasonable price.

Every time I come for service they never cease to amaze me. Came for new wiper blades. I don't need…read morebcuz whoever replaced them the last time didn't remove the plastic cover from the blade.

iI brought my Honda CRZ in for repairs and this company did an excellent job. They even detailed…read moremy car for me. I would highly recommend this company for repairs, painting and great personable service. I just got sideswiped yesterday and will be bringing my car back for repairs soon.

I had to reach out to the shop. Was placed on hold then hung up on. Called back, then was directed…read moreto the owner who consistently spoke over me and eventually hung up on me. Owner essentially told me to kick rocks and to talk to a lawyer. Current: Awaiting feedback from establishment owner regarding taking my vehicle elsewhere to have the repair looked over, paint corrected to remove swirls and detailed to remove staining, to fix what was damaged by the shop and out of the scope of the original repair. Update: July 29th pickup. Issues under the hood appear to have been addressed. Missing screws were replaced, fan and airbox were attached. However, my car was now poorly washed, residue streaks running down the vinyl on my trunk, windshield, etc. from soap that was not rinsed off. For some reason my hood and the front quarter panels over the wheel wells had now been buffed and done in an extremely poor manner, the entire hood is covered in swirl marks as well as the quarter panels over my wheel wells. Interior gray trim and leather center console now have black stains from something being sprayed on them and sitting. Documentation does not have original intake miles when my car was dropped off on the 15th, when I asked what the miles were, I was directed to review the state inspection which occurred on the 22nd, a week after I dropped my vehicle off. Variance in miles after inspection was done and when my vehicle was picked up. Original post: My experience is still in progress for a Progressive insurance claim regarding hitting a deer and front end damage. Vehicle was dropped off on July 15th to have the condenser, front fascia and grille replaced. Repairs were completed and the vehicle was inspected on July 22nd. However, upon picking up my vehicle today, July 24nd it was sitting out front on display, windows down & covered in bird excrement. After the repairs had been completed? Why is my car still being driven if the repair is done? As well, no one walked me through the repair, only backed it up for me and told me the keys were in it. Upon inspecting it myself, I found improper screws, missing screws, my airbox was not properly attached, the condenser fan was not properly attached either. Vehicle was left pending another tear down and review.