These guys are GREAT. I've had them out to my house over the years for a few different issues and every time they have been VERY quick to respond. When they arrive they are great about giving me a few different options depending on my budget. They are honest even when dealing with a single female (rare!) and very affordable. They have installed a "french drain" for me and routed out my lines. I can't say enough about them and everyone I have recommended them to has been happy. They have a superb reputation in Chicago. read more

Stopped up sink. Needed it fixed like now. Called and was told they could be there in a couple of hours and would be about $175. A couple of hours later, they appeared, diagnosed the problem including the need to replace a few pipes. I figured a couple of days but they said they would go out and puck up what was needed and returned 30 minutes later. I assumed the price would skyrocket but it came to only $250. In summary...prompt, workmanlike, and honest. read more

I had them install a one way sewer valve flood control system. Significantly above average for what I have seen in plumbers. Crew seemed competent. No question about permits, it was a given and taken care of by them seamlessly. They finished the work quickly. They were neat. They didn't leave the yard a mess. They hauled off their own waste at the end of the day. Price wasn't cheap, but reasonable. They have a strong warranty for their work. Also, family owned and local which is a plus for me I have dealt with 3 others plumbing companies. These guys are better read more

My home inspector recommended these guys. I just bought a single family house and based on what he saw in the basement and outside, he suspected that the sewer line was collapsed. They came out a few days later and made a video of the sewer line. Turns out it was totally damaged by tree roots and needed to be re-built. It's hard for the seller to deny this when you've got a video of the problem! It was a few hundred bucks for the service, but saved me close to $10K. Everyone I dealt with was competent. These guys are plumbers, they're there to get their hands dirty with stuff people like you and I would NOT want to touch. It's a tough and not at all glamorous job. I could see why some people might mistake the sometimes curt attitude of working class dudes for "rudeness" but I don't expect the same kind of "insincere pleasantries" from my contractors as I might when shopping at Barney's or eating at a 4-star restaurant. And to Warren W., most plumbers, electricians, etc., charge a $150 -- or higher minimum site visit. I called around for other sewer camera people and most were $100 or $150 more expensive than Bubba & Wayne. My only complaint is that I did want to meet the eponymous "Bubba" but he wasn't on the crew that came out. Oh well. read more

I own a small rental property in Logan Square and I can't say enough good things about these guys. Always prompt and very reasonably priced sewer and drain work. There is nobody else to call in my opinion. read more

I have used Bubba and Wayne sewer service for the at least ten years to clean out my main line once a year for tree roots, and to repair mortar in my catch basin and have been satisfied with the them . My tree in parkway is doing well, gas line replacement crew used camera in each sewer line last fall showing lots of roots . Have them out twice a year now. As I explained to wife they are carefully doing cleaning as we have old clay drain line and you can damage it if too aggressive cleaning. They give senior discount. read more

We called Bubba & Wayne because of a friend's glowing recommendation. We were having backup into all the drains in our garden apartment with any extremely heavy rain where our street flooded. Someone came out immediately, tested all the systems, found we had broken sewer lines, repaired everything, and installed a flood control system which is warrantied for 5 years. Bubba & his sister, and all the workers, did a marvelous job and cleaned up after their work. Now when there is a heavy rain, all I do is enjoy the sound, and never worry about what's going on in the garden apartment. Thank you, Bubba & Wayne for a job well done. read more

Flooded basement from the heavy rains last night. Called Bubba & Wayne and they were out to my house in 1 1/2 hours! Have used them in past years and am always impressed with their service. Thanks guys! read more

Had water in the basement after recent rains (first time ever) and some companies wouldn't run a camera or rod the line from the catch basin (there was no clean out inside the house). Bubba & Wayne were able to do both and quoted installing a cleanout in the front yard for significantly less than the high priced guys. Despite an older review about getting a VHS tape, these guys now give you a USB flash drive video of your sewer line! They came back to install the cleanout as scheduled and even honored the senior discount mentioned on their web site. Will be calling them annually to keep the line clear of tree roots. read more

Bubba Wayne was great! There was a huge hole in my back yard where my sewer had collapsed. They knew exactly what to do and had everything looking like new in just one day! I was so grateful. My very first call in to them was professional and they followed up with me which is a lot more than I can say for the other companies I contacted. I am very satisfied with their quality of work and would definitely recommend them. read more

I had a problem with my main drain (it wasn't draining and sinks were starting to back up) so I called called Bubba and Wayne. They said that they would have someone out in the next few hours. They actually arrived about 45 minutes after I called them! They tried rodding the drain, but due to the fact that I have an old house with old pipes, the problem was worse than I had originally thought. They told me that they could come back two days later and replace the entire drain system. They showed up exactly when they said that they would and did the job quickly and cleaned up after the job was done. I spoke to several people about the price and it seems that the pricing was very competitive as well. read more

Wow. I want to second the rude comment made earlier. Just called them to ask them what they would charge to unclog my toilet today (Sunday). She told me $150, which seems pretty high. So I said, and how much to have you come out on Monday? She said "Oh the same price, we don't charge differently for weekends." I said "wow, ok... let me get back to you..." and she just hung up. No "ok" or "bye" or any of those usual insincere pleasantries. Just a rude, short, curt, unhappy woman hanging up on me. Not going to call them for anything, anytime, ever again. read more

Bubba & Wayne were great! Quick and knew exactly where my pipe clog was. Excellent price and service!!! Would call again!

Had a great experience with Bubba & Wayne! We had a leak under our toilet and they were here within 30 mins of calling. They were thorough, fast, and solved the problem immediately. Nice guys, too. We had some other plumbing related questions for them while they were here and they stuck around to take a look and answer for us. We will surely be using them again! read more

I had come out to clean a french drain. They cleaned the side drains feeding into the french drain but did extremely poor job in cleaning the french drain. I expected a professional service but very disappointed. Poor attitude and customer service. Would not recommend. read more

I have used Bubba & Wayne twice. Once to camera our condo association's main sewer line, once to have our sewer line rodded. I have been very pleased with the promptness, efficiency and honesty of this company and I would highly recommend them (they were recommended to me by my plumber). As other reviewers have noted, they are short on pleasantries, but they know what they are doing and do their job well. And true, the format of the camera recording was VHS (which we will need to convert for posterity) - but I'm told that this recording and their reputation carries weight with the city, should the city need to make a repair. Our condo association has used a couple other companies in the past. We have two buildings, 3 stories high, 10 units total. I am in the garden apartment...so...if the sewer line backs up, we are very aware (our toilets start to bubble, and our tubs start to backfill with water). Consequently, we have started to preventively rod the main line in the spring and in the fall. In the past, I have woked with other larger companies (like Roto-Rooter), and while the customer service and follow up are what you'd expect from a large company, so is the bureaucracy - I was constantly trying to be cross-sold or up-sold other services (camera the line, jetting, root treatment and other products). We have tried some of them (jetting), but I haven't seen a real difference. We still need to have the pipes rodded twice a year. At one point, I had also been advised that the line had bellied, and the entire line should be replaced for thousands of dollars (meanwhile, please pay $XXX to camera the line - and you could really benefit from the root killing treatment). The price for rodding with B&W comes in at about HALF THE COST of Roto-Rooter (and doesn't carry the pesky upsale with it). When I asked B&W about the jetting and other "issues" Roto Rooter had found, B&W said the tp build up and root growth in the was typical of an old building, but they did not see evidence that the line needed to be replaced. The best course of action would be to have the pipes regularly maintained (e.g. rodding 1-2 times per year). I appreciate the honesty! read more

OK so I had this company come out and unclog my basement toilet for 250. Then I'm told that they lost a 2" cutter and that more than likely my pipes underneath are on a T in stead of a Y. So to resolve the issue they would have to go into a closet that is on the opposite side of the bathroom dig up the foundation, replace the line, put in a rod out cap and refill the hole for 1600. Now mind you my brother-in-law is family with this company. I inform him that I can get the job done at 650. Calls were exchanged and now I can get it done at that price a week ago today 4/1/2013. Today I receive a call @ 0543 hours and the same guy that came out the week before to do the toilet said he could only do it for 1300. Oh and he tells me it's going to be really rainy today. So bottom line is not ONLY does this person wait till the last day, @ 0543 hours to call, but informs me the cost went back up. So he couldn't call me the week before to tell me all of this. Oh that's right you wait till the day of because you know you're losing out on money by doing the job for less and now you know that people's houses might be flooding due to the inclement weather so now your really going to be losing money. So he drops this information in my lap last minute knowing I would reject it which then in turn would allow him to make all the money he wants. If I could rate this company at no stars I would but it seems you have to give them at least one =/. I would not recommend this company to anyone!!! Like i said the people that own the company are kin to my brother-in-law. So if I'm getting the jerk around just imagine what they'll do to you. And believe when I say I am in no way looking for a hand out, but come on really!! read more