I recognize you guys work really hard on customer service which is why I continue to do business…read morewith you. With that said, PLEASE fix your digital communication problem! I coordinated a ride to be picked up after dropping off the vehicle for 4 new tires. After receiving a text saying that the vehicle is ready, I coordinated another ride to be dropped off to the shop only to be told that the vehicle is actually not ready. Once the tires were installed, it triggers a text to customers saying that the vehicle is ready. However, this is a false alert as it now has to go for an alignment. As I'm sitting in the lobby, I watched another customer show up after receiving the same text message and was told the same thing. They were not happy about it and left again. Your employees are well aware that this is a communication problem. Please make customers aware up front so that they do not drive back prematurely.

DJ was extremely helpful in answering my questions and giving me advice on tire selection for my…read moreExpedition Tremor. He eased my anxiety about what to choose. Great service in my opinion. Appreciate the professionalism!

If I could give less than 1 star- I would. Horrible- Horrible…read more I was on time with my payments the entire time that I had a contract with this company. I called to cancel my contract(which I was told that I could do) due to some surgery costs, etc. that my small family would be going through soon and knew that the tires were not financially a wise decision. I spoke with VITO- he told me that he could not schedule me until sometime the next week to return the tires. However, that since I have done a great job making payments, they would try to work with me and make it more affordable. ALSO- since I still wanted to return the tires. That I would need to pay $140+ before they even accepted the tires.( even though I did not even OWE at this point). The payment bounced because I was paying for an upcoming surgery- which I explained may happen since my payments were going to start soon. He called the next week, had added MORE fees. said that he would not even put me on the schedule to return my tires until I was paid up. I could not make a payment until the upcoming Friday(that is when my paycheck hit and I was willing to pay up and schedule so that I could move on from this experience). Instead of working WITH me, he called obsessively. Offended me and my fiancé-said we were thieves and that he would file charges with KPD stating that we were attempting to steal his tires(even though we were asking to return the product). He called MY MOTHER the next day and threatened her with all of the KPD threats (she had nothing to do with our file-was just a person just in case need help to contact us). He called her back and told her that I was stealing his property. and that he had spoke with me like 30 minutes prior to that second call and that I sttd that my mother was dead. I had not even spoken to him that day- I was at work, and away from my phone. I confronted him about this- and he made up lies that he had spoken to me and that I told him my mother was dead(COMPLETELY False). That he had told me to have the tires at the business the previous Thursday. (COMPLETELY false). He had told me that I could not return them until I was paid up. He threatened me again with KPD. He called me this morning- Because I had to schedule to get replacement tires since I was waiting until he would schedule to get the tires that I had(and that I was not allowed to take them off of my car). threatened to call KPD AGAIN. while refusing and offending me after I asked for corporate number. SO after he threatened me again with KPD before I got off the phone after telling him that I would be at the business today at 430. I called KPD- his threats are meaningless. I am glad that I was taught at an early age to always record business calls. because KPD listened to what was going on and said that if I had issues returning the tires by being harassed by employees OR VITO- That I could call them to the business for help. (Thank you, KPD). They also provided me with corporate's number- which I called. I told customer service what happened. EVERYTHING. The actual truth. They emailed the GM. after I got off the phone with them- I called the GM and I am now waiting for a callback. Oh by the way- future ref for any person that unfortunately deals with this business-- read the reviews of this business. RUN! Do not go with this business. Also, CORPORATE said that I could take off my tires. I do not have to have RAW take them off. Especially when there are reviews of damage happening to cars that are going through the same Situation that I am. The KPD sttd the same thing, as long as I do not damage the tires- I can take them off myself if I do not feel safe allowing the business to do this.

I went to this Renta wheel location to get a key for taking my wheels off if need be. I already…read morepurchased a set of wheels and tires several months prior with my husband. That visit went okay. When I went with my daughter it was totally different. Once the Marcus saw my wheels and tires he told me there was no way I purchased from there because he never seen my particular wheels and tires before. He definitely had major attitude with me for absolutely no reason!! I really felt disrespected as a woman, because when I was in there the first time Marcus treated all the men he encountered with much more respect. He continued to question me with much attitude about if I purchased the said wheels and tires from that particular location. Once we were back inside I gave him my necessary information to prove to him that I purchased those wheels and tires from that particular location. This is no way to treat a lady or anyone that comes in. I wouldn't recommend this particular Renta wheel location AT ALL!!!

These people are the rudest people. An account manager named Brandi claimed she called three times…read morefor a payment. I got one phone call. Then when I asked not to deal with Brandi, I also know they have more than one account manager she called again. After a manager told me I would have another representative reach out to me. She immediately transferred me to management. Management blamed me for not receiving the phone calls or text because they went to spam. When I tell you I have never been so disrespected and when I was trying to explain my frustration the manager who would not give her name kept saying it was my fault because I didn't check my spam account. However, before you leaver RNR your supposed to sign an auto draft form they did not have me do that. This is not a business to support. When you google them it says you'll end up paying two to three times your tires in interest because of how they play you. Save your money & time worst people I've ever dealt with.

I highly recommend this place to but tires. Great customer serious and great deals and financing is…read morea great price if you need to . Only beef I their servitude hours and not weekend serious I was told and no appointments after 4 during the week but fantastic choice to check out for tires to get fasts and I noticed rims too.

If I could give them zero I would. My bf just changed my brakes a day ago, only one lug not was…read morebroke which I knew go get my tires changed today and three are broken and one was not even on all the way after they're services. Manager is horrible was yelling on the phone and blocked our number. Would never recommend to anyone unless you want a tire flying off your car

I was very impressed with this establishment. Not only that were they very professional, they were…read morevery knowledgeable about their product. We were in and out with a brand new tire in less than 20 minutes. And it was a great price. I highly recommend them, and I will be returning.

This shop has terrible customer service. I had a nail in my tire and asked if they can bring it in…read morethe guy over the phone told me they could with a wait ok that's fair so I drive the 20 minutes to get there overwhelmed. As I walk in the shop they told me they won't take it in like SERIOUSLY I drove 20 minutes to say they can take it in and they deny me at the door I get your understaffed on a weekend but that's just wrong. I wouldn't recommend this place to anyone! Will never use this company again unbelievable!

I got my oil changed there and they stripped the threads on my my oil pan. Never had my oil…read moreleaking until I went there. Went some place else to get it it fixed. Cost me $350 for a new oil pan and labor. Also I had an alternator replaced which was still under warranty. Charged me over $700 to replace including $165 an hour for labor.

Fast service on four brakes pads and shoes. I was given detailed information on the status of the…read morejob and elected to get it all done a few weeks ago. Absolutely no problems after two weeks. The down side to fast service was that the repair man didn't wipe the grease from my leather seat or door panel. 4.5. Rating would have been 5 if clean up had been done on interior.

I can't believe they can call themselves BUDGET anything. They charged me over $900 for just my…read moreback brakes. And then ha the nerve to try and charge me another $900+ for the front brakes. Just had them done up in NJ and it only cost me $450. This company should be embarrassed to call themselves BUDGET. I should have gone to Pep Boys like I had originally planned to do. Avoid this company or at least go and get a second opinion if they try and charge you over $500 for brakes. Live and learn.

Greeted warmly and was assisted promptly. Wait time was too long. I was referred by a friend to…read moretry this location and for the most part I agree. I would note a few things: there is no bathroom facilities in the event you need to bring a child with you or may have need of one yourself. There isn't a fountain or drink vending machine. I would add that I am pleased with a job other than my vehicle being greasy on the door,steering wheel, and seat. Black grease really shows on a gray interior. I was glad I didn't wear white that day! Job was completed in a timely manner

I bought a used car and took it to PEP Boys to have tires put on , they told me I needed brakes put…read moreon all around and wanted to charge me almost $600 bucks, thinking I could get a better deal somewhere else I took it to Budget Brakes , they told me the back brakes were fine and the front brakes were ok but was beginning to wear thin , I went ahead and had front brakes put on , and it only cost $200 bucks , they also adjusted the e brake so it'd work better , just bought me another car a getting ready to get the brakes checked out on it

Outlaw OffRoad in Knoxville knocked it outta the park when it came to modifying our 2020 Jeep…read moreWrangler JLU. Everyone was so nice from the moment we entered the shop to make a plan of what all we needed to the timely completion date for pick up. Our jeep not only looks awesome but it runs fantastic and we are now trail ready for harder challenges when we hit the many different trails. I cannot recommend them enough or stress that your vehicle will be in exceptional hands with qualified technicians. Thank you again everyone for being such a great team!