Enterprise was extremely helpful with my current rental for my stay in Dallas, flying on to…read morePhiladelphia. All companies at Love Field including Enterprise were out of cars, so I had to go off-airport to another Enterprise location to get a car but needed to return it at Love Field. They waived the fee usually charged for returning to a different location. They said I would get my $300 deposit returned within 24 hrs. It had already been refunded by the time I got home from returning the car! Very different from PAYLESS who NEVER RETURNED MY DEPOSIT. I had to dispute it on my credit card to get it back. It's Enterprise for me from now on.

Ali was so wonderful and helped us every step of the way, even had an amazing attitude about…read moreeverything!! Ali you Rock!! So thankful we got helped by you today!

I'm with Ricky V! Do NOT use this Enterprise location. Their moto "We'll pick you up!" Is a total…read morelie. No reflection on the Honda repair facility there. Honda makes cars that run. During my Enterprise's rental, their F-150 would not start. Here's my rant: They blamed ME for it not starting!! Saying that I WAS RESPONSIBLE for leaving it in front of my home during a rain storm. Said they'd "evaluate" what was wrong with it and charge ME!!! Finally, 4 hours later, they say they have another car now and "when can you swing by to pick it up?". "You are Enterprise, you pick us up" I said. "No sir. You are incorrect, I am the only person here. We don't do that." I guess the guy must have thought that I had a fleet of cars at my home and that I had just wanted his rental for fun. Never, never, never again.

I was recently in a very unfortunate fender bender and had my car serviced at lute Riley. Luckily…read moreit was a one stop shop and I was able to drop my car off and pick up my rental very quickly. Neo was the representative that assisted me with my rental and everything was done electronically and promptly. I had a few concerns about the first vehicle I was placed in and was able to swap out hassle free. Great customer experience and I would definitely rent here again.

Id stay away if were you…read more super rude staff they definitely act like your business isn't wanted.

Great service. Thank you for pleasant experience! The lady was helpful via phone and the car was…read moreclean which is important for me!

Not sure why my review was deleted but I refuse to be silenced. So here it is again…read more Picked up car with only a QUARTER tank of gas (but was told to return with a full tank of gas), dog fur everywhere in the trunk. There was mud stains, dirt, debris ALL OVER THE INTERIOR at time of pick up. Seemed like the car wasn't even cleaned AT ALL. COULD NOT GET ANY CUSTOMER SERVICE REP ON THE PHONE. Would discourage renting from this AVIS location.

Dear fellow travelers,…read more I simply couldn't wait to share my recent "adventures" with Avis Car Rental part of the merged Avis Budget Group. If you're looking for a car rental experience that will truly test your patience and sense of humor, then Avis is the way to go! It's a masterclass in customer service excellence - if your definition of excellence is twisted beyond all recognition. Do you know their cleaning service has a penchant for fashion? I didn't either, but they apparently loved my sunglasses so much that they decided to keep them as a memento. It's heartwarming to know that my shades have found a new home among the cleaning staff's personal collection. They closed my lost and found case almost immediately without informing me. I'm sure their finger just slipped and clicked on Lost instead of Found... Now, let's talk about pricing. Avis has a unique pricing strategy that keeps you guessing until you get the final bill via email. You'll feel like you're playing a game of "How High Can It Go?" as they pile on fees and surcharges you never knew existed. It's like a financial surprise party! This is a fun game that starts when you check in. The Avis agent behind the counter asks you for your personal information like your airline rewards program, and then adds a hidden fee to your bill without mentioning it. Oh, and speaking of hidden mysteries, here's another one - trying to reach a human being at their local offices. It's like searching for the elusive unicorn; you hear they exist, but you can never actually talk to one via phone. The contact number listed as the local office is rerouted to the international automated phone system: your trusty companion on this quest, leading you through an endless loop of frustration. In conclusion, if you're looking for a truly UNFORGETTABLE car rental experience that will keep you talking about it for years to come, Avis is the obvious choice. You'll leave with not just a car but a lifelong memory of your experience, that continues long after you've returned the car via a series of follow-up phone calls with your new call center script readers, and a fashion-forward cleaning crew that has a particular fondness for your personal belongings. I was rereading my bill after my calls with them, and thought it said Concussion Fee... it was Concession Fee. Weird, there was no popcorn or candy involved... I guess I conceded something right from the beginning. I thought they would "Try Harder" for my business. I evidently had the wrong impression. Shame on me. Happy travels, my fellow adventurers! Smooth Travels, Scott Another "Satisfied" Avis Customer #avis #avisbudget #aviscarrental #avisrentacar #budgetcarrental #aviscar #avisbudgetgroup #carrental #rentacar #travel #rentalcar #car #carhire #rental #cars #carrentals #rentcar #carrentalservice

Wow I should have read the reviews before booking my reservation. I reserved a pickup truck via the…read moreEnterprise app for 2pm on Sat. Reservation made over a week in advance. I even stopped by in person a few days prior to my trip to make sure that a 4 door pickup truck would be available for my reservation since I normally rent at the airport and realize they don't have a large fleet onsite. The woman at the desk told me not to worry that all of their trucks are 4 door. I left feeling reassured. On Saturday the day of my reservation, I arrived at 2:08pm and the desk agent tells me they are closed and even if they weren't closed, he doesn't have a truck on site anyhow. No apology- just told me I needed to leave. They left me sitting outside on the curb.

They only have two people working here on a Friday (1at desk, 1 running to clean cars) everyone is…read morewaiting over an hour to get to the front of the line. 3 hours total just to get a car and many of hs did "pre check in" via phone

I was visiting in Dallas Texas and wanted to rent a car from Dallas to Austin. I wanted to rent a…read morecar first thing Friday morning and drop off at Austin Texas. I called and they said I couldn't rent one day I was forced to rent for 3 days even when cars for available. I was going to be charged $350. I knew I was being taken advantage of. I called another car company got a car for $75 for a day. I am never renting from this company. I don't like getting taken advantage of.

Being generous with the stars here. Car wasn't ready on time. Had to wait 2 hours and I had a…read morereservation. Very limited area they will pick you up from. Agents get confused easily. Maybe having Avis in same business is a problem. Windshield is cracked. Scratched fenders. They should call it Rent a Wreck. Not sure if I can even say no worse than the competition. Called to make sure they were open on Saturday so I could do return. The voice mail jail does not have an option to return. IDK how I finally got a person online. Agent, who barely spoke English, told me they were open until 6. Got there at 2 and they were closed. This forced 2 more days on the rental. Had to call a friend come get me. Budget was supposed to take me back to shop to get my car. Look elsewhere if you want competent service. Oh, BTW, Enterprise, contrary to their slogan, will not pick you up.

Avoid this rental office at all costs! We rented a car from them, three weeks later received an…read moreadditional bill for "repairs" - it's a total scam and a ripoff, this office obviously pads their bills with made-up charges. If I could give zero stars I would.

Just don't! If you ever listen to anything from me... avoid at all costs. You might have a better…read moreexperience at a different location, but avoid this one. And it starts with the franchise owner down to the staff. Just keep driving by and find a different place!

I could not of been more impressed with this business. The owner hand delivered the McLaren I…read moreordered and went over the car in detail with me. Then we had a fun weekend in Dallas for the game. Then the owner came and got the car. It was a flawless transaction and they were very responsive and caring at every turn. Their pricing was right in line as well. I would say if you want to be treated like royalty, this is the place to go. What a great experience. Way better than any company I ever dealt with in Vegas to rent exotic cars.

DO NOT USE THIS COMPANY! I rented a car for 24 hour we paid a $1500 deposit. Turned the car in on…read moreSunday on Wednesday we still have not received the deposit back. Call several times Kyle has stopped answering the phone. Customer service evade this company Kyle also like to hang up in your face. I have lawyers on reserve hoping I do not have to contact them. I will wait 2 more days for my balance/refund. They take your money quite fast but refund it looks like never.

Do not under any circumstances rent a car from this company!!! they charged us for damages related…read moreto having to have our vehicle towed when none of that happened!! You can get anyone on the phone, management is helpless!! I rented from the Addison location in Dallas Texas!!! Never again!!

They add extra charges and when you realize it, they lie and say they will credit, but never shows…read moreup! Their agents english is hard to understand which is how they get you, you agree thinking they are reading standard booking language and then you get charged for things you did not agree to add. Shady business practices.

John and Mario are great guys and work fast! While my car was getting repaired I utilized…read moreEnterprise. They were convenient and had a wide selection of vehicles. Although , I had a few minor issues (1st rental had expired tags, 2nd had brake/tire issues) that resulted in me switching out my initial + second rental John and Mario give me all the info I needed and gave great customer service.

I used this Enterprise while my car was being repaired at Caliber Collision. The first car I got…read moreinto didn't have a functioning radio, which I didn't realize until I had already left. I had to come back during my lunch break to switch it out. They didn't have any cars available for me so I had to wait 20+ minutes for an Enterprise down the street to bring them an available vehicle. I did end up with an upgrade (midsize SUV) at no cost to me since they had nothing else available. That was nice. I was in the car for about 3 weeks. I go to turn in the vehicle once mine was done with repairs, and the guy starts asking me if I connected my NTTA toll tag to the vehicle while I had been driving it. I said no, no one ever told me I could or needed to do that... he apologized but pretty much said there was nothing he could do. I would be charged for all the tolls I accrued while using the vehicle. Annoying. I called back today because the toll amounts for those 3 weeks just pulled from my credit card, and I thought it was a little high. Turns out they charge you a $4 CONVENIENCE FEE for everyday that you use the toll roads on top of what the tolls are already costing you. The guy apologized again, but that doesn't get my money back. All of this could have been avoided if the Enterprise representative that gave me my car would have told me this in the first place.