Enterprise was extremely helpful with my current rental for my stay in Dallas, flying on to…read morePhiladelphia. All companies at Love Field including Enterprise were out of cars, so I had to go off-airport to another Enterprise location to get a car but needed to return it at Love Field. They waived the fee usually charged for returning to a different location. They said I would get my $300 deposit returned within 24 hrs. It had already been refunded by the time I got home from returning the car! Very different from PAYLESS who NEVER RETURNED MY DEPOSIT. I had to dispute it on my credit card to get it back. It's Enterprise for me from now on.

Journey and the entire staff were amazing. They turned very stressful time into a pleasant…read moreexperience. Would highly recommend. You all Rock

I'm with Ricky V! Do NOT use this Enterprise location. Their moto "We'll pick you up!" Is a total…read morelie. No reflection on the Honda repair facility there. Honda makes cars that run. During my Enterprise's rental, their F-150 would not start. Here's my rant: They blamed ME for it not starting!! Saying that I WAS RESPONSIBLE for leaving it in front of my home during a rain storm. Said they'd "evaluate" what was wrong with it and charge ME!!! Finally, 4 hours later, they say they have another car now and "when can you swing by to pick it up?". "You are Enterprise, you pick us up" I said. "No sir. You are incorrect, I am the only person here. We don't do that." I guess the guy must have thought that I had a fleet of cars at my home and that I had just wanted his rental for fun. Never, never, never again.

I was recently in a very unfortunate fender bender and had my car serviced at lute Riley. Luckily…read moreit was a one stop shop and I was able to drop my car off and pick up my rental very quickly. Neo was the representative that assisted me with my rental and everything was done electronically and promptly. I had a few concerns about the first vehicle I was placed in and was able to swap out hassle free. Great customer experience and I would definitely rent here again.

Great service. Thank you for pleasant experience! The lady was helpful via phone and the car was…read moreclean which is important for me!

great service, very recommended. nice Cadillac clean, professional service…read more Arrived on time and safely got me to my destination

Not sure why my review was deleted but I refuse to be silenced. So here it is again…read more Picked up car with only a QUARTER tank of gas (but was told to return with a full tank of gas), dog fur everywhere in the trunk. There was mud stains, dirt, debris ALL OVER THE INTERIOR at time of pick up. Seemed like the car wasn't even cleaned AT ALL. COULD NOT GET ANY CUSTOMER SERVICE REP ON THE PHONE. Would discourage renting from this AVIS location.

Dear fellow travelers,…read more I simply couldn't wait to share my recent "adventures" with Avis Car Rental part of the merged Avis Budget Group. If you're looking for a car rental experience that will truly test your patience and sense of humor, then Avis is the way to go! It's a masterclass in customer service excellence - if your definition of excellence is twisted beyond all recognition. Do you know their cleaning service has a penchant for fashion? I didn't either, but they apparently loved my sunglasses so much that they decided to keep them as a memento. It's heartwarming to know that my shades have found a new home among the cleaning staff's personal collection. They closed my lost and found case almost immediately without informing me. I'm sure their finger just slipped and clicked on Lost instead of Found... Now, let's talk about pricing. Avis has a unique pricing strategy that keeps you guessing until you get the final bill via email. You'll feel like you're playing a game of "How High Can It Go?" as they pile on fees and surcharges you never knew existed. It's like a financial surprise party! This is a fun game that starts when you check in. The Avis agent behind the counter asks you for your personal information like your airline rewards program, and then adds a hidden fee to your bill without mentioning it. Oh, and speaking of hidden mysteries, here's another one - trying to reach a human being at their local offices. It's like searching for the elusive unicorn; you hear they exist, but you can never actually talk to one via phone. The contact number listed as the local office is rerouted to the international automated phone system: your trusty companion on this quest, leading you through an endless loop of frustration. In conclusion, if you're looking for a truly UNFORGETTABLE car rental experience that will keep you talking about it for years to come, Avis is the obvious choice. You'll leave with not just a car but a lifelong memory of your experience, that continues long after you've returned the car via a series of follow-up phone calls with your new call center script readers, and a fashion-forward cleaning crew that has a particular fondness for your personal belongings. I was rereading my bill after my calls with them, and thought it said Concussion Fee... it was Concession Fee. Weird, there was no popcorn or candy involved... I guess I conceded something right from the beginning. I thought they would "Try Harder" for my business. I evidently had the wrong impression. Shame on me. Happy travels, my fellow adventurers! Smooth Travels, Scott Another "Satisfied" Avis Customer #avis #avisbudget #aviscarrental #avisrentacar #budgetcarrental #aviscar #avisbudgetgroup #carrental #rentacar #travel #rentalcar #car #carhire #rental #cars #carrentals #rentcar #carrentalservice

Spoke to Richard on the phone. He told me he doesn't have "time" to answer my questions regarding…read moremy return. I'm a SGT in the U.S. Army who's rental was late due to having to spend 2 days in the ER with my child. The 800 number customer service was lovely throughout this process and ensured me all I had to do was go inside the branch and I wouldn't be charged extra. To be brushed off by Richard the way I was is not only unprofessional but down right disgusting. Smh shame on your Richard for your words and behavior. To tell someone that you don't have time to answer questions about what was needed when I come in as I didn't know if you would need the hospital documentation, etc...that's ridiculous. I would NOT recommend this location. Humanity is dying.

This is the worst loction I've ever booked with. I only gave them 1 star because I had to. The…read moreemployees there are rude and the manager just simply lies to cover for them. There is definitely something suspicious going on at this location for them to get away with scamming people out of money. Do not go here, there is another location that 10 minutes away off 75.

Wow I should have read the reviews before booking my reservation. I reserved a pickup truck via the…read moreEnterprise app for 2pm on Sat. Reservation made over a week in advance. I even stopped by in person a few days prior to my trip to make sure that a 4 door pickup truck would be available for my reservation since I normally rent at the airport and realize they don't have a large fleet onsite. The woman at the desk told me not to worry that all of their trucks are 4 door. I left feeling reassured. On Saturday the day of my reservation, I arrived at 2:08pm and the desk agent tells me they are closed and even if they weren't closed, he doesn't have a truck on site anyhow. No apology- just told me I needed to leave. They left me sitting outside on the curb.

I was in a car collision last week and when I needed a rental while my car was getting fixed, the…read moremanager at the repair shop had an employee drive me to enterprise and they really did a great job fixing me up. I just returned the car this morning and they even gave me a ride back to the repair shop so I can pick up my car. I really appreciate them doing everything to make this experience seamless and smooth.

I was visiting in Dallas Texas and wanted to rent a car from Dallas to Austin. I wanted to rent a…read morecar first thing Friday morning and drop off at Austin Texas. I called and they said I couldn't rent one day I was forced to rent for 3 days even when cars for available. I was going to be charged $350. I knew I was being taken advantage of. I called another car company got a car for $75 for a day. I am never renting from this company. I don't like getting taken advantage of.

Being generous with the stars here. Car wasn't ready on time. Had to wait 2 hours and I had a…read morereservation. Very limited area they will pick you up from. Agents get confused easily. Maybe having Avis in same business is a problem. Windshield is cracked. Scratched fenders. They should call it Rent a Wreck. Not sure if I can even say no worse than the competition. Called to make sure they were open on Saturday so I could do return. The voice mail jail does not have an option to return. IDK how I finally got a person online. Agent, who barely spoke English, told me they were open until 6. Got there at 2 and they were closed. This forced 2 more days on the rental. Had to call a friend come get me. Budget was supposed to take me back to shop to get my car. Look elsewhere if you want competent service. Oh, BTW, Enterprise, contrary to their slogan, will not pick you up.

I recently rented a car to drive for Uber. Avis use to provide gas cars in the past. I never had…read moreissues with the cars or being overcharged by Avis. Avis and Hertz now only provide EV cars. I think Uber sent out emails in the past letting people know this was going to happen. I get hundreds of email a day so I probably deleted it without realize its importance. I heard other people in the past say not to rent an EV car. I should have listened to them. EV cars don't get good range and they cost more to rent. Trying to find a charging station that isn't being used and works waste time. I returned the car after 1 day because of how much time I spent trying to charge the car. I would only suggest an EV car if you have an at home charging station. Otherwise you will waste time finding a charging station then waiting for the spot to open.

Avoid this rental office at all costs! We rented a car from them, three weeks later received an…read moreadditional bill for "repairs" - it's a total scam and a ripoff, this office obviously pads their bills with made-up charges. If I could give zero stars I would.

I could not of been more impressed with this business. The owner hand delivered the McLaren I…read moreordered and went over the car in detail with me. Then we had a fun weekend in Dallas for the game. Then the owner came and got the car. It was a flawless transaction and they were very responsive and caring at every turn. Their pricing was right in line as well. I would say if you want to be treated like royalty, this is the place to go. What a great experience. Way better than any company I ever dealt with in Vegas to rent exotic cars.

DO NOT USE THIS COMPANY…read more I was told that to hold the vehicle, I needed to sign an invoice and provide bank account information to verify my identity. After my questions regarding the vehicle's mileage were addressed, I notified the company within three days that I would not be moving forward. Despite being informed of my cancellation, the company charged my bank account for the full invoice amount eight days later. Based on my experience, I would not recommend doing business with this company. I am currently disputing the charge and pursuing all available remedies to recover my funds. Potential customers should exercise caution with this company!

Wow, this is what rental car companies should strive for. Got a brand new Cadillac CTS with all…read morethe bells and whistles, unlimited toll pass and prepaid fuel for about $80/day! The check in process was super easy, the staff were very polite. Very minimal upsells, in and out in about 5 minutes. Car return is even easier, you just park it at the designated parking anytime 24/7, just leave the keys at the hotel's front desk (after normal business hours). This location is off the airport, and located inside the Marriott Quorum hotel in Addison, TX - about 15 minutes from Love Field. From the airport, just use Lyft or Uber (there are tons of cars) for about $13. Taxi will cost you $40. Tip: Double check with your credit card if they automatically cover rental insurance (many credit cards do). If not, get the additional insurance because are really expensive cars.

"Wrongfully refused a rental at this Sixt location over a driver's license staff claimed wasn't in…read more'good condition,' despite it being fully legible with no compromised security features -- meeting Sixt's own published standard. Staff (Maria and manager Leslie) were rude and dismissive, and customer service was terrible -- they refused to show me the written policy when asked and misrepresented what it actually said. This refusal caused me to miss a scheduled client meeting, costing $$$$ in flight and replacement rental expenses. Sixt's corporate Office of the COO declined to acknowledge any error and offered only a $75 voucher restricted to future bookings. I had absolutely no problem obtaining a rental with Budget/Avis same day. Disappointing, given a previously good experience at another Sixt location."