Wow! I came to pick up my phone order where they had told me it would be "Ready in 20 minutes". The customer service is almost non-existent. They really need to hire more competent workers at the front. There was nobody greeting the customers or tending the counter. One customer before me had told me he had been waiting to pick up his order for about 30 minutes. He literally went to look for his food on the counter himself (where there were different bagged orders with receipts outside) took his order and left. I should've have done the same so I could have came up with a free 20 piece! Lol read more

I remember when going to a B dubs was such a fun time. This was the opposite from the start. Another guest and I waited 10 minutes at the host stand for anyone to show up meanwhile employees who were on their break were sleeping, eating, and on their phones in the front area like they were at home. The front room is like an open storage room meets frat house with dirty carpet. Actually the whole restaurant looks like a frat house. Old and dirty. When we finally got seated they had to clean off the booths but there was not even a crowd. The booth seat was torn, the wall pick marked and peeling and the booth back was so loose that we basically were playing teeter totter with the couple behind us la night. Didn't see a server for 20 minutes but still got an order in for happy hour. Water didn't come for 10 more minutes, Food didn't come for 30. Got charged full price any way. And... got food poisoning. Avoid this place like the plague. I'll surely give it to you! read more

This week we decided to compare wings from three local restaurants (Wild Buffalo Wings, Inferno Eats and Fire Wings). Although I understand that most enjoy the sports bar atmosphere of Wild Wings, due to the CoVid restrictions this review is strictly based on flavor of the meal. Meh is the best way to describe the wings here. Not great yet not terrible either. Just something to fill the belly not enjoy. Our order was cold when picked up (who enjoys limp cold fries) and the sauces were minuscule. One bright point, their traditional buffalo wings were okay but also lacking in sauce. Don't waste your time or money here. Go across town and spend it at the flavorful, fresh and hot Fire Wings which was far superior in every way! read more

I've been a BWW fan for a long time and this location ain't it. First off if you take the time to check, their food is more expensive than all of the other neighboring locations. I find this really weird. Second, we came here for a night out and they currently had a ppv on. There was a sign on the door saying there was an additional charge of $10 per person today for the ppv. We weren't there to watch so we asked if we could be seated in an area where the ppv wasn't on. The employee came up with a not so nice look on his face and with attitude rudely said he would still charge us even if we weren't there to watch. We turned to leave, as we weren't paying an extra 20 bucks to be in a room where something was on TV that we didn't even care about. Then this mother comes in with FOUR young children and I'm not kidding, the same employee tells her she needs to pay $10 per child for them to even get seated. This is WRONG. Two of the kids probably couldn't even understand the ppv or what it was about they were so young!! BWW, you need to do better. Especially at this location, seems like all you care about is money and raking in as much of it as possible. read more

We actually did not sit to eat since someone came to tell us that 10min and we will be seated than someone else came and was like 30min is the wait when half of the place was empty!!! They only open half of the restaurant what a shame!! read more

I drove to downtown Brea to the Eddie Bauer Outlet only to find it had closed down. Looking around, the area had lots of empty storefronts but a few restaurants are still standing. Frustrated and not wanting to have driven all that way for nothing, I decided to go across the street for a snack at Buffalo Wild Wings. I like Buffalo Wild Wings. Good wings and a good selection of sauces. This location was very cool in that it had a second floor which is an outdoor covered patio. A perfect spot to relax, eat, and have a drink (although I opted not to have a beer today). Unfortunately my experience here was less than stellar due to sucky service. Once seated it took ten minutes to have my order taken and then nearly 40 minutes for my six wings to be brought to my table. It wasn't that busy - does it really take that long to do six wings??? I was never offered a refill on my iced tea and my waitress disappeared after my food was finally delivered so I couldn't even ask for one. I eventually asked another waitress to bring my bill which she was kind enough to do. I think I just got stuck with a waitress who was a nice person but sucked at her job. Bad enough to drop my experience down a star. read more

Buffalo Wild Wings - 2nd floor covered patio - American Near Me - Brea, California

Don't waste your time. Smells. Service is not worth it. Sat down and waited 15 minutes. No one served us. We just got up and left.

Absolutely terrible customer service. Went to eat here for dinner, stood in the front area where they take your party number/greet etc. and nobody is around. Still there with zero acknowledgement; no communication of any kind (verbal, eye, head nod). My husband walks all the way to the back of the restaurant to be told only the bar is open but short staff, which I guess would explain all the grimaces on the workers faces. I could deal with short staffed, or only the bar being open, sure it's a bit inconvenient, but the blatant ignoring of our arrival was what topped it off for writing this review. My husband took the all of 1 min to use their own clipboard paper at the front to write they are short staffed and sorry for the inconvenience. I would not even have taken the time but at least he may save the annoyance of future customers tonight. read more

Came to see the baseball game with my whole family. There was a table we were seated at by the host but there were plates there a party had just left. She told us to have a seat the server would clean it. Great waited 20 min no server came. Finally I was able to get the attention of one. She told me to go back to the front and wait for the hostess to seat us and I let her know that she did she refused to clean the table or take or drink order. Now it's been 40 min of just staring at people. They were not packed they had more then enough workers im so disappointed with the service here! Never again. Save the trip don't come here if your hungry! read more

HORRIBLE EXPERIENCE!!! me and my family were utterly dissatisfied with our visit here... as soon as you step through the door, there was nobody to greet us at the front and lead us to our table. After a while of waiting, one of the employees brought us to our table, and the only available seating was in the "bar area" with little to no space. Once seated, the wait for somebody to take our order was about 25 minutes, this was completely unbelievable because there was almost nobody there at the restaurant to begin with. Once we placed our order we had to wait another 50 minutes for some wings and a burger. As soon as the food arrived, the chicken wings were cold, and had an enormous amount of sauce on them and the burger had too much grease and overall, the entire meal was horrible. I will not be coming here with my family again. If you value your time, steer clear of this location. read more

Worst service ever. I got there stood around for about 5 min until someone came by. She said I can sit anywhere to the left. Tables were dirty so I sat at the only cleanish one. After 30 min no one came I stood up to get my own menus and finally flagged someone down. I saw 2 parties walk out as no one greeted them. They need more Staff or better training. No wonder the place is empty read more

Called 10 times then took 10 mins for them to take my order just for them to put me on hold at the end then to never return back to the phone so I had to call again to speak to manager the women said one second them hung up Straight shitty ass service McDonald's is better god damn read more

Worst experience ever! I liked to go here; decent food, good drinks, nothing special. Not tonight! Came in about 5:15 and waited at the check in area for a good 10 minutes and finally walked to the bar to ask about seating at a table. We had three kids with us and didn't want to sit at a high top. After waiting at the bar a couple of minutes, I had to walk around where one of the bartenders were to ask for a table. They said they aren't seating people because there are no servers, but we could sit in the bar. So we did. Waited forever to be helped. Ordered a round of drinks and some appetizers. The apps came out pretty fast but the drinks took awhile. Then we waited forever to order food. Meanwhile our drinks were all empty, including the lemonades the kids got. I ordered another. As we were finishing, I ordered another drink... then nothing. We sat for at least 20 minutes waiting for more drinks and even the check, and all of this as three staff were behind the bar just chatting. Our one waitress was tired and felt very inconvenienced but us being there. This was supposed to be a fun birthday dinner of wings and drinks, but it was horrible. NEVER AGAIN! read more

I am giving Abby, our server, the 4 stars. There was no host. One server just kept looking at use while we were waiting for 20 minutes then gave us an attitude when we asked about seating. Abby came through and quickly made things better. We understand being short staffed but at least show respect and have some positive form of customer service. We ended the evening enjoying Veteran's Day. Thank you Abby for your great customer service. read more

Where do I start it's Father's Day it's a tradition for my family to come to the Brea car show followed by buffaloes. The table that I was given was open for well over an hour we waited an hour and 30 minutes with a total of 25 people in the store ridiculous!!!!! I'm a local business owner who is frequently at this establishment with clients, vendors & family!!! Never really paid attention to the yelp reviews but today I understand why this store is a 2.5 star !!!honestly should be a 0 Managers do not provide decent customer service ! Assistant manager does not comment with each other !!! I had a party of 9 was first up but yet 12 other people were seated before us !!!management does not communicate as well with employees and lower management as being under staffed!! Regardless this is not my issue, but may consider new spot down the street YARD HOUSE!!! Very very disappointed "this was my#1 choice would really like to hear from upper management regarding this issue!!!! Left message for store manager to contact me but would also like corporate to reach out as well If you want to stand around waiting come to the Brea Buffalo wild wings recommend trying to some place else for better service!!! read more

Slowest service I've ever experienced. We waited 30 minute before our waitress asked if we wanted anything. Do no go here

Worst bww , no one is at the counter nor podium. No acknowledgment from the staff and no sight of them . After 10 min we decided to walk out and definitely never coming back .... read more

Absolutely atrocious service. Tell me why it took us 30 minutes to order our wings and then another 39 more to bring them out (literally 6 wings). And also, tell me why the servers are all standing around talking to each other and not working at all. I walked out and overheard the host saying it was a 2 hour wait to get in??? For mediocre at best wings??? It seriously is not hard to refill waters either. Serious awful service and an awful establishment. read more

Wish I could give 0 stars.... Sat down and waited an hour to be served and still didn't get served at all. Not even a water. Will never be coming here again and will be telling everyone I know to do the same! read more

They didn't get my to go order right so I came back to try and make it right. But they didn't give any refund at all and just said to wait for the new order. Not that great of service. But the front desk guy was nice about it. Manager didn't care. read more

This place needs new management. The servers were very polite and apologetic and the food was tasty as expected but the overall cleanliness and hostess service was not only lacking but non-existent. Everyone was waiting at least 10mins to be seated and only when they came to the bar to ask about (we were one of them). Right now there are 20 people waiting to be seated with absolutely no server. The only reason we got a table was because the bartender and other servers tag-teamed to get some tables cleared for us to sit down. So sad that this corporate company can't keep their locations running smoothly. Felt sorry for the employees. read more

Ordered wings and I waited over an hour in store!!! Was told that things are "busy". Ryan the "manager" should be fired. He is straight up rude to customers and is very VERY disrespectful and dismissive. I feel bad for the staff for their lack of a REAL manager... read more

This place has really gotten a bad rap the past few years and I do understand that the service was not great, but they are making some pretty big changes! They have hired some pretty fabulous people, like the new bartender, Chaneice. Not to be outdone by our absolute favorite bartender, David! I really hope everyone gives the Brea BWW's another chance! read more

The manager Ryan is the worse manager I have ever met. I am not one to complain but to have just 1 waiter take care of 10 tables and the bar is ridiculous. She looked so stressed out , falling behind on all the tables while the manager was sitting at the bar with 3 other employees on their phones and eating. We asked the waiter are you working alone she said "yes, I asked for help but the manager ignored me" we said are you serious , then my wife asked are you cooking our food too she said "yes I also cooked some of your food" as a employee how can you work and represent for that guy. I was so shocked and upset .Not once did the manager check on us or have someone help her or clean the 2 tables that were near us that was dirty for 2 hours! I feel so bad for our waiter because she was working so hard. We(party of 6) then spoke to the manager and so did another table(party of 8) and explained how horrible our experience was seeing a poor young lady bust her butt while everyone is hanging out. And all the manager said was "ok I'm sorry , I didn't see that I was in the back cooking" then we all got upset and called him out saying he was lying and we saw him the whole time and for 2 hours he was hanging out and again he said "I'm sorry" then smiled and walked away. Please stay away from this BWW the manager is horrible and anyone looking for a job don't waste your time here . Also when we asked the waiter what was her managers name she seemed so scared and innocently said "RYAN" like she was scared or intimidated by him . read more

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Tonight I turned to my girlfriend the other night and said "Hey, remember the time we walked out of Buffalo Wild Wings in Brea before we even ordered?" She replied "Which time." And we walked out hopefully never to return. This has sadly become a joke with this location, because three times we've gone in the last year and walked right out, and the reason was because of how filthy the place is. The bar was full of unbused empty tables so we couldn't sit down, so we went to get a dining room seat and the three hosts up front said yeah give us a moment. They got us a table a minute later in the dinning room next to several unbused tables. I would say they were under staffed, but they had three hosts upfront and it looked like several people working the bar. They weren't even busy, so I really don't understand why it was so dirty, and this is the third time this has happened... Why do we go back? Well we like their other locations, this one is just close to our house. We love the one in Orange, so always forget how different a location can be. read more

This is probably not the place I'd go. I live down the street and will deff drive a lil further next time. I was by myself an a waitress told the host I can't sit anywhere except bar because I was by myself. Did even know I am 21. I look very young as well. When I was sitting in bar it took 30 min for someone to come up to me and it was someone who just got to work. Management should have better handle. read more

came here to this location and was helped by vanessa she was so sweet and kind she always checked up on my table !

Staff members do not work, been waiting for server to take an food order. Have not been taken care of. Very poor service read more

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Absolutely the worst service ever. Coming from years of restaurant experience Buffalo Wild Wings is ALWAYS able to somehow one up my last experience with how horrible the service is. This specific location is probably the worst of them all. This time around we had ordered Togo, we were missing half of our order. We went back to get the rest of our order, HOWEVER they managed to still mess it up! They forgot the two order of fries. The employees were not at all apologetic for THEIR FAULT. They seemed to try and tell us that we were "abusing" them for their mistake. Also the management was not understanding of the issue at all and had his employee come out and talk to us. It is sad and disappointing to see such poor service come from a predominantly well known restaurant. And the service reflects no one other than Management. Fix that. It's embarrassing. Will not be a customer at any buffalo wild wings restaurants ever again. read more

So BWW is always hit or miss for me .... sometimes I get a great server and sometimes it's so busy I can't get anyone to pay attention to our table. Well lunch at the Downtown Brea Buffalo Wild Wings location during lunch is the place to be.... the fellas and I stopped by on a Thursday due to the wing special (boneless wings for 79 cents; I think) I was more interested in the lunch specials since boneless is not particularly my thing ... if you know what I mean .... lol I went for the lunch Specials !!!! Cause we on a budget !!! So I got an order of Traditional Honey BBQ and Spicy Garlic both flavors were good... also got an order of wedges which were great with the wings since it came with the order and a lemonade.... only $9.99 are you out of your mind ... lol food hot and came out fast from the kitchen ... overall the restaurant was not too busy when we visited Key Advise: know where your going for lunch ... BWW took us about 1 hour 20 mins to arrive at the restaurant and then get back to work ... service was prompt and great it just took time to sit down and eat and place orders and there was several discussions about the "Good Old College Days" lol so if you have the leisure of time and and looking for a great group lunch place .... BWW in Downtown Brea is Awesome. I'm sure my colleagues and I will be back soon to enjoy some more scrumptious wings. read more

Buffalo Wild Wings - Traditional Boneless Wing Special with Potato Wedges and a lemonade ($9.99) - American Near Me - Brea, California

Came on Thursday afternoon right before 3 to have some Wings and were disappointed to find they had to once again close the dine in. We were greeted as soon as we walked in, they offered us take out, we agreed. Both staffs assisting us were very polite and apologized for the confusion. They explain they had to Close dining as of yesterday. They had a great deal today, buy one get one free. I got ten wings and then got the second order free so that was great. Our food came out rather quickly and we were on our way. I appreciate the staff for being nice and friendly, their well manners goes a long way. read more

Had very good experiance. Wings were great and service was awesome! Thank you! See you again soon!

Came here, there was no people and it was a slow night for a Tuesday, primarily came for the Bogo deal and expected the usual 4 flavors, but server had said there was new management so we could only get two flavors. Spoke to management and they added two more per our request and tbh I would recommend talking to a manager if they come out with bullshit excuses and some of our wings had chicken feathers . Manager was very weird too, kept walking around like he was on something lol. But don't recommend coming here, it's a corporate location. read more

Aidan was a great server - top notch! Food was very good - the garden chicken salad was delicious, fried pickles, blue cheese burger, baked chicken fingers all great. They have wine great NFL specials too! You will be overstimulated with all the TVs and fan participation. All in all excellent! read more

Experience was great. Overall the environment was chill and the food was amazing. Only thing is our server had bitchy face and looked like she wanted to go home. RBF maybe? but otherwise she was very kind. read more

Gavin was a pleasure and very very helpful! This man went out of his way to help and provide some of the best service I have EVER received!!!!!!!! read more

Always a great experience when dining here! The servers are quick to take orders and food comes out quickly and correct. The food comes out way better here! We like coming to this location the best! read more

I've been going to this place for a while and never had a problem until today I placed a online order for pick up , the onion rings looked burnt and old. It looks like they literally scooped whatever was left over , pieces of random fries when I didn't order fries to being with. I went back to return the food to get my money back I went in very nice and respectful but the manager or whatever he is was being rude and sarcastic, wasn't sorry for how the food was made didn't apologize once and looked at me like I was stupid. Didn't offer me to make me a new order or anything, I had to tell him I needed my money back. The guy looked like he was possibly drunk had a drink in his hand and kept repeating the word okay after everything i told him. I spent a good amount of money for poor quality of food and service .The place doesn't get enough business like other places do now I see why, it's not going to be in business for much longer if this continues . DON'T EAT HERE ! read more

Buffalo Wild Wings - American Near Me - Brea, California

For the second time around. Walked in to pick up an order and front desk it was empty. Waited for about 10 minutes and nobody came up to greet. I wanted to give this another chance, but with terrible customer service in this location, I will never come back. The food is not great. Chicken is hard like it's been sitting there and just heated. The brisket sandwich has no flavor, no sauce, and is dry. Fries are cold when served. read more

Unfortunately I didn't get to taste the quality of food because we were forced to wait 30 minutes for an alleged big party that in the time we were there never showed. 2 of the 3 dining areas had NO ONE sitting down. Before we left I counted more people waiting then actual sitting in the dinning areas. The host was none engaging and seemed irritated when we asked for an update on a time line when we'd be seated. I did look at the bar area which was pretty packed, but no surprise as it's open seating. It is 5:30pm, regular dinner time and I get that it's a Tuesday, but I'm shocked to hear there wasn't enough servers for the other dinning section. I'll stick with the Chino Hills Location. read more

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