We traveled from out of state for a youth competition. The take out meal from Buffalo Wild Wings was all wrong and cold when we got back to the hotel. Being it was after 9pm, and we were traveling with a child, it was too late to return to the restaurant to have it made right. I contacted BWW corporate and they sent my complaint to the store. Today I was told they would give me a $20 credit back to my card on a $40 order. I requested a full refund. I tried to contact the person who sent the email, but it kept coming back to me as undeliverable. I believe customer service is dead! Since there is no one who can send an email with a deliverable address, my thoughts are they just don't care. read more

I'm not sure if it's just this location or everywhere else but there's literally NO SAUCE on my wings. Bww has gotten so CHEAP. First they take away bogo traditional wings, then their wings got SMALLER, now they're being extra cheap with their sauce? Goodbye bww, hello wingstop. . And yall expect us to tip for TAKEOUT too. Uh no. read more

So disappointed. Use the app to order ahead and showed up right on time. Can't get anyone to come up to counter but can see "manager" and one staff talking just around the corner. Finally come out and says it will be another 10-20 minutes. Paid to substitute tater tots for fries for one order. Get home no fries. And the one order that did get tots, got cold ones. 2nd time I've ordered ahead. First time took an extra 25 minutes. Gonna be awhile before I do again read more

Like most BWW-- it's typically pretty busy! Gota come prepared to wait at least 15 min or so cause the one in Golden Valley/crystal is pretty hoppin'. The food is typically great and their take out is super fast! Only reason I'm not giving it five stars is cause the wings can be a hit or miss cause it can get a bit too crispy and dry. For the most part typically pretty good though, I'd say 9 times out of 10 :) read more

I hadn't been back to this location since covid, so while reading the reviews I was a little skeptical to order from this location. But everything was super fresh and my wings were sauced up :) keep it up read more

Found a bar table, and waited. 10 minutes later a server comes up and says he'll be there in a little. 10 more minutes he is still tending to other tables. Mind you, no menus, no drinks, and the place is not packed. So we go to the bar. Bartender cracks a joke? Saying he'll need a pen and paper because he can tell our order will be complicated. Wasn't sure if that was more sexist... Or he was just a male chauvinist. So... He then gets our order wrong( rookie mistake) but instead of rectifying the situation just gives us the bill. Then groans and said if you insist I guess I can try to fix the bill with the bad service you received tonight. This restaurant is child's play. How is b dubs stock valued at over $200 + a share? The food is decent, no complaints, but the service is... Under par. If you're unhappy working here, there are other restaurants or careers that you can always apply to! read more

Given that it's March Madness, we figured we would enjoy some wings while taking in all the bustle with the games. When we arrived we put in our name and were told it would take 20-30 minutes. See as it was 6pm on a Saturday, we figured that was reasonable. While we waited we watched two different customers have issues with their take out orders. Both had left with their orders and had to come back because they were wrong. Our wait got close to an hour and when we were finally sat, they took us to a table for 5 people with five menus. Mind you, there were only two of us. The host seemed surprised and confused and said the other host must have just written it down wrong and that we waited too long for only being 2 of us. We then sat for 10 minutes before a waitress came over. She informed us she wasn't our server, but she would be willing to get us some drinks until our waiter arrived. Again we waited and no waiter came. The waitress came back and said she would go ahead and take care of us. She was really great and was attentive despite the business around us. We watched the managers just hang out near the kitchen talking, the hosts messing up tables time and again, and the "captain" waitress just walking around and not helping the other waiters in the slightest. While we aren't going to totally write off BWW, we will certainly not be going back to this location. read more

My food came out finally but only after everyone at my table had already eaten. They were now waiting on me! Worst place!

We go to this one because it's close by the house but it is not by any means our preferred BWWs. The service is generally poor and the wings or nachos are often lacking. If you want saucy wings you have to say it but even then they can come out dry. We've only had one time when the service and most importantly the food was stellar. If possible go to the Plymouth BWW before here. read more

This place just isn't good like others in the metro. I ordered mild wings as I hate hot stuff, I was pretty certain that they had given me medium. When I talked our server she acted like she didn't believe me, and then when they came out the manager stood there so he could make sure it was right. Both acted like I committed a culinary crime. Oh and maybe had they not messed up my two friends orders I may not have said anything and sucked it up. For as many people it looked like were "working" the service was spotty at best. Dont even get me started on when the bills came. read more

Visited on 13 Sep 2015 at around 5:30. The TV is so loud that the server and I cannot have a conversation. The manager came by to check on us, and I asked that they turn it down. He of course, cannot hear me. Food came reasonably quick, then the server disappeared. Can't find anyone to get me box or to pay my bill. Won't ever return. read more

I love Buffalo Wild Wings! I dream about Spicy Garlic and Asian Zing wings at night. I think about Hot BBQ and Desert Heat wings at my desk at work. My mouth is watering. I wish I could eat a plate of 120 wings each time I go...but I usually wind up stuffed at the count of 12. They serve big ass taps of Surly Furious, which puts a smile on my face. Don't buy a Bud, or Miller...buy a Surly, and keep it local. For 6 bucks, the tall taps they serve here are a really great deal. The service has been stellar the few times I have been to this location. Each time we've had prompt service from the door to the bill. If you like sports and trivia, this is your place. Throughout the restaurant they have at least three separate sports channels going at one time...and trivia games going as well, in case you need to do bit more multitasking. If you want to avoid kids...sit in the bar. Seating is actually better in the bar...and the views of the large TV screens is much better...and more liable to give you a seizure...which is why you came, right? It will go good with your food coma you will be in after you finish your meal. MMMMmmmm....wings. read more

I ordered about 45 minutes to closing, so I went to pick up! It literally took someone 10 minutes to acknowledge me! Picked up our 48.00 order o to get home and every boneless wing was dry as hell in the middle drenched in sauce! I called right away and Ryan (Manager) says bring them back tomorrow and we'll go all out for ya! TF you had one thing to do and that was to make sure they were fresh the first time!!!! 4/9 Spoke to Ryan took my complain into consideration and will be mailing certificates. Now we shall wait! read more

In the past Buffalo Wild Wings has great food for a chain restaurant. Unfortunately last time several coworkers and I got take-out the order was wrong. My coworker picked up the food and had to go back inside after getting to her car because part of the order was incorrect. Then, once returning to work we realized that of the 5 meals ordered and PAID for we only received 4. When we called to tell them they said that the other box was "sitting right here" and then blamed my co-worker saying "I asked if she wanted to check to see if everything was correct." When given only a handful of minutes for lunch it's difficult to then have to unpack and go through 5 boxes to ensure that each is correct! When we returned to the restaurant to pick up the missing food that had at that point been sitting out for 45 minutes we were offered no apology or discount. Just the whiny excuse "I told her to check to see if the order was correct and she didn't want to!" Then, after returning to work with the missing food my coworker said it was so gross it was inedible. I had ordered the 8 boneless wings meal with fries. When I opened my box the boneless wings were 1/2 breaded--they hadn't lost their breading after being cooked, it was apparent that they were breaded and cooked very sloppily. And there was a regular chicken wing in the box along with 7 boneless wings. The coworker who paid almost $50 for this whole debacle took my inedible food and returned to the store to complain. She was met with rudeness and the excuse that "our manager isn't here." And when she asked how she can contact the manager she was told "I can't tell you that." I will never return to this awful restaurant! Who knows if the order will be correct, the food will be cooked properly, how long the food will be sitting out behind the counter, or if the service will be polite? Terrible, just terrible. Clearly Buffalo Wild Wings doesn't care about having happy customers. read more

Buffalo Wild Wings - Terrible food from Buffalo Wild Wings - American Near Me - Crystal, Minnesota

4 straight orders and 4 straight missing items on to go orders. I order through door dash and at least they stand behind the horrible services by refunding. But we have had one of the 4 meals ordered actually missing twice now, and the other two times they were missing sides or had the wrong sides. Stay far away from this place as far as to go orders go, because anytime we have done it ourselves, the wait has been crazy to get something that we ordered ahead of time. read more

Spicy Garlic. There is really nothing else to say. The wings are delicious. I have tried nearly all of the sauces & dry rubs ('cept for that really scorching hot sauce) and they are all freaking amazing. Spicy Garlic is my favorite. I dream about Spicy Garlic sauce. It is that good. They have a lot of good beers (Surly Furious) on tap as well.. and the servers are always friendly & quick. We usually sit in the bar area (I'm not a fan of the restaurant area). There are about a billion TV's in BWW, so be prepared for a bunch of distractions.. but I guess that is all part of the BWW experience.. :) MMMM.... Spicy Garlic... read more

We've eaten at this BWW a handful of times over the past couple years, and service has varied widely. Generally service has been pretty standard, but about 4 months ago I had an experience there that made me NEVER want to go back. We waited FOREVER for our order to be taken, even longer for the food to be delivered, and good luck getting refills on beverages because our server was AWOL most of the time--In fact, we had to flag down someone else to get us our bill, and even then we had to wait so long that we literally considered walking out. It was ridiculous. So, when it was suggested that we visit this particular location again last night (purely out of convenience for all parties), I was less than thrilled with the idea. Thankfully we didn't have as poor of an experience. Our server was at least around if we needed something (although it took until the end of our meal before she offered us refills, and by then our mouths were completely on fire). She did score a few points when she split up our somewhat complicated bill and prepared some take-home sauce (of a limited availability flavor not sold in bottles). Knowing my beau was in love with said sauce, she even brought a lid for the leftover dipping container on the table--like the Maxwell House slogan, it's apparently "good to the last drop". So, long story short, I won't avoid going here so much, but there are definitely better locations IMO. But if I'm in the area and I'm in a wing frenzy, I'll give em another shot. Favorite flavors: desert heat (dry rub) and limited edition sauces: thai curry, pepper infusion, smoky southwestern read more

The food is generally pretty good. Their wing specials are absolutely when you should go and during happy hour if you are looking to have a drink. The staff are nice enough, but the bar can get busy and in those cases the service isn't the greatest. Overall, this location is consistent. read more

I have been ordering from door dash and it comes from this location. The orders are never right. They are very quick to add charges for sauce but than don't give it. read more

First time me and my boyfriend went there. We came in and ordered some to go. The guy behind the cashier was a pretty okay guy, he was patient with us while ordering but we could barely hear what he was saying. He could've spoke louder but with the chattering and loud music, I didn't mind as much. Then we waited for a pretty long time for our food, they didn't seem too busy. There were people coming and going but I wouldn't say they were pack since I saw waitresses and waiters just standing around. Now when we got our order, that's when it all went downhill. The guy that came out gave us our food, seemed pretty nice, he told us our food was ready and told us to have a nice day BUT then had the audacity to go to his coworkers and make fun of my boyfriend's name all because he couldn't pronounce it right. We walked by pass them giggling and snickering. How rude and disrespectful. Got back home, atleast we had some wings to eat for the night. Nope, they were the saddest looking wings I've ever seen. Small, burnt, and dry. Blegh... Definitely not ever coming here again, just that small incident was enough for us to stray away from this place. read more

Horrible service. 45 minute wait on cold food. Try the Champlin location for faster service.

Girlfriend and I work for a delivery service and are here sometimes 3-4 times a day. Rarely if ever is the food done on time and when it is it is not surprising to find that they're missing something. On numerous occasions I've come in to find they just forgot to place the order. We also eat here fairly regularly. Half the staff are great, friendly and outgoing. The others just seem rude and disinterested. If it weren't for proximity to my house and work I would be highly unlikely to visit this location. read more

Love this restaurant but holy smokes the crystal location sucks. Got order wrong, food took 45 minutes to get. Avoid crystal location.

I ordered from this place twice and both times they messed my order up and same thing happened both times. I ordered sauced traditional wings and sauce on the side for my boneless wings and I didn't receive any sauce whatsoever. Called them and said it wasn't their fault and it was uber eats fault but on my receipt it clearly shows my order. They just said you have to call Uber eats to get a refund. read more

Great service. Our family loves BWW but this location tops all that we have visited. The hostess was extremely friendly and pleasant. The manager, "captain" and at least one other person checked on us, assisting our server. They joked and just seemed like they were having fun. I only wish this location was closer to home. But they have a customer whenever I am in the area. Oh, and the food was good too. As it always is. The new, and limited time only, Blue Moon BBQ sauce is really good. I am a traditional wing guy and the buffalo dry rub is my favorite. I buy it for wings at home. read more

Don't bother ordering takeout ahead of time because it won't be ready for you when you get there to pick it up.

This place use to be amazing! I don't what happened but it has gone down hill! I don't like leaving poor reviews but I am leaving one in hopes that they will take a look at what they are doing and figure a way to make things better. The service is slow, they always get food wrong and when you do take out it is always a half hour later than they tell you, the order is messed up and they always seem overwhelmed. The food on the other hand is always good. Just wish the service would get better. read more

Gave me boneless wings instead of traditional. And the fries are hard asf. I do not recommend this location!

Overpriced, under sauced wings. I used to love BWW's back in the day but they have gone downhill in my opinion. I got both bone in and boneless wings (spicy garlic and hot BBQ) and I felt like I was being rushed out of my seat and had a check in hand before I could even ask for an extra ranch. I enjoy the flavor of the sauce but the wings themselves were disappointing. read more

Hell to the no. I dont even know how this place stuck around for more than 10 years. Back in the days it was better service. Now it just sucks. I had a late-night meeting yesterday at the local caribou so I opt to put in a take out for the closest thing nearby which was BBW in Crystal. Last time I was here, food and service were meh. I was thinking,"It's take out--shouldn't be too bad of service." I was dead wrong. I put in an order for pick up at 8 pm. I got there and still had to wait 15 more minutes. Im wondering why--cuz the place was pretty much empty on a Sunday night. I finally get my order, I get to my car and just for good measure, I checked through most of my items. They forgot my mozzarella sticks. I get in, tell them to get my mozzarella sticks and then left--I'm way too hungry and just want to get home to feed my family. Once I get home, I searching through my wings and turns out they also forgot my split order of my large wings. Seriously, wtf? What a shame to have dinner ruined. I don't think I could come to support this BBW again. read more

My husband and I haven't been to a BWW for years and were having a craving for some wings, so we decided to do take-out from the Crystal location. What a disappointment. We placed our order online, received a confirmation to pick up the order at 6pm. My husband arrived about 5 minutes to 6:00 and when he checked in with the hostess, he was told there was no order placed. (there was....I was the one who placed it. I had the total, etc.) The hostess was rude, not apologetic and asked him to reorder. While taking the re-order, the phone rang. The hostess didn't say "excuse me" to take the call, she just took it and stayed on the phone for an extended period of time. When the re-order finally came out, it was wrong and had to be sent back again. No apologizies, no explanation, nothing. While my husband was waiting for the correct order, another employee (not a manager) came out and said, "here's a coupon for 6 free wings" and walked away. When he got home, the food wasn't even worth the hassle. The buffalo wings were overcooked and dry and the potato slices were cold and unseasoned. There were no utensils, napkins or wet naps in the bag. Nor we were asked if we wanted any. And one of our appetizers was supposed to come with a side of sauce, which wasn't included. And for all of this, we paid nearly $40. Its really too bad because our memory of BWW was of good food and quality customer service. Maybe other locations are better, but the Crystal location is not a place where we will spend any more of our money.. read more

It's a chain, most are the same This one actually has some good and knowledgeable servers and bartenders. Every time I have gone here I am promptly served and they are really friendly. Only thing I don't like is it seems like the size of the food has shrunk. I remember my first BWW experience where I could barely polish off 8 traditional wings....now I could probably do 18. Food is lacking, but the service has always been good. read more

This place was just terrible I ordered 12 boneless wings and a large fry. They brought out cold fries and old wing that were dried out and not even lukewarm just cold. I asked for a new fries and chicken and the waiter brought out warm fries and put my chicken in a microwave tried serving it to me saying they were fresh but my half eaten chicken was still in there...... this was absolutely the worst service I have had..... read more

Bad customer service, sat out in the patio and no server came to take our order, been waiting for 30 mins now, will not come back to this restaurant again. read more

i dont recommend the deliver/grubhub option. I placed an order using the Grubhub option at 6:30 pm and it gave me a delivery time of 8pm. I called the restaurant at 8:30 to check on my order only to learn they never received it. I tried to call grubhub to see what was up, but couldn't reach a human. At 9:45 Some guy knocks on my door with an ice cold bag from Buffalo Wild Wings. I was so mad. It arrived Over 3 hours after I ordered.. and they charged me!! Food was ice cold & terrible--had to throw it away. this was my first & last experience at a Buffalo Wild Wings. read more

This location was one of the worst I have ever been to. The employees were very confusing. I had to ask 3 different servers to clarify a simple question about the price. They are poorly trained. They also messed up my order. I asked for the medium boneless wings which are 16 and they only gave me 13. And when I asked why I didn't get the rest, the server replied with "it's about 16." If I pay for 16 I need to get 16 wings. I ended up speaking to the manager to explain to him that my only problem was that this whole situation was confusing, but I think he thought I was trying to get away with not paying the bill and told me that "at least they didn't charge you for ranch." Which honestly pissed me off because doesn't the ranch come with the wings? Very bad service. read more

Went to watch the UNC v Notre Dame basketball game last night. Service was great, food was great, per usual. What was really awesome was that after spending all day today looking for my wallet, I called to see if anyone turned it in, and sure enough, the Manager told me one of the regulars turned it in last night. So grateful to this kind person and the honest Manager for returning my wallet to me! I love this Bdubs even more now! read more

I always dine in but it just so happened I recently moved so as a loyal customer if I'm not in the area I'm ordering from DoorDash, as of 8/8/18 I will no longer spend my money with this establishment I ordered a large traditional wings and when I received my food it was cold and clearly not a large more like a small ‍ $35 gone to waste! Moments later I called to inform them and was placed on hold for more than 30 mins and transferred 5 times what are expeditors for? To make sure the food order is correct ? Yes or no? never will they receive $1 of my money again... read more

My food came out wrong (and cold), told the server it was the wrong order and it came out wrong again 15 minutes later. I still didn't have the right burger by the time my friend finished eating. The burger that finally came out the third time was pretty good, but our server was horribly slow getting to us, getting our food out, and bringing our check. She didn't even apologize for my food being wrong twice. All around crappy service. read more

BWWs is a good place to have wings and watch a sports game. The sauces are good and can combo the sauces so you can have a variety when eating. If you have boneless, get extra sauce. They tend to scrimp on the sauce. I normally come in here after a soccer game. They are always accommodating quick when the team comes in to eat. read more