This place had the worst customer service ever!! We waited at least 5 minutes before we were even acknowledged and then was bothered we asked for a booth. On our way to sit down we ask for a high chair and they tell us they cant give us one at a booth and have to sit at a table... wtf!!? read more

Went here to get out of our hotel for dinner, and it was the worst decision we made this trip... Charlan or Charlene was our waitress unfortunately for us.. Throughout our visit she seemed to not care at all. Attention to detail was not her strong suit, she forgot 1 out of 4 waters with 1 missing lemon that was asked for, then came back and forgot 1 of 4 straws, when we asked for these missing items she seemed annoyed..... We ordered dinner and we didn't see her again for another 25 min. When we all were ready for refills, she then said she'll be back with a tray to carry the 4 drinks. After the refills we didn't see her for another 15 min when our food came out. Then the food Sat there for another 10 min because we had to wait for her to come back so we ask her for silverware, just so she can say "oh you need silverware" in a confused way.... The night continued on with mistake after mistake,another employee even stopped and apologized for all the "new" people's mistake... We ended up having to call the manager that gave us our tab that we had asked for 15 min prior to asking for the manager. We don't live in tucson, so we are glad we will never have to go back there. The waitress found out as we were leaving we complained and our visit ended by a dirty look from Charlan... read more

Tuesday night 44 cent wing night! Don't waste your time on boneless wings unless you basically want chicken nuggets! The best part about Buffalo Wild Wings is the assortment of amazing flavored sauces! Some of the wings are smaller, but you do get a few drumstick size wings to make up for it. The rules for Tuesday night wing night are that you have to order in batches of four for each flavor. I like mango habanero, but there are other flavors I recommend like garlic parmesan, barbecue hot, and caribbean jerk. The teriyaki is super strong, like a thick soy sauce. $15 for our order of 30 wings (they do charge 40 cents for dressing to dip your wings in) and some drinks! This place was packed. And by packed, I mean, I pray no one in the restaurant was sick last night! 60% of the place is the bar area. There are only a few waiters for the entire bar area, but everything is quick except for getting your bill! Good times! read more

If I could give a half a star I would. Was told it be 15-20 minute wait that I can deal with. When you keep skipping my name on the list and sitting people that came in after me then I have a problem. Waiter was push and food was cold read more

This BWW is horrible when compared to other BWW across the country. The service here has been slow and it seems that the waiters/waitresses go out of their way to ignore you. Additionally the food is sub-standard, the wings here never taste good. read more

Worst service ever. Show up for lunch. There is a wait. There are almost 15 tables sitting empty however not enough Servers working. Finally sat at table and ignored even further. May not even have time to eat after these delays. NOT RECVOMENDED. I will not be back to this location again!! Bad management that can't properly staff for lunch rush. Don't waste your time coming here if your in a hurry read more

Came in for a mobile order. Girl at the counter says "we'll be right with you." Waited a while for seemingly no reason as my order was already waiting for me. Received it and the next girl to help me was lowkey rude. I get home and my food is upside down thrown around in the box. The food was not bad, but not worth it. read more

Came in here with my family... Had a little wait, didn't min that. But they sat us and we saw servers walking around checking up on tables and ignoring us... If the servers didn't see us I wouldn't be saying anything, but they make eye contact and just walk by... Service sucks.. Also this place is dangerous my brothers car for broken into.. Be careful!!!! read more

The one on Irvington and Santa Cruz sucks big dirty ones!!! The service is horrible and they walk around like their ish don't stink. The food is sometimes made properly but it never makes up for the horrible service that we always recieve!!! Boo to this location !!!! You have to give a star hence it's presence otherwise I'd vote no stars!!! read more

I have been here several times. Service is awful. If it's not the waiter over sharing on his personal life to being completely ignored and never getting refills on your drinks. I only order the garlic parmesan wings, which are ok. I can't comment any other menu items. This is definitely not my favorite place. read more

This place should be put out of business! The food is terrible, the service is non existent, and if you tell the manager of what had happened they are like, "Oh well"... Buffalo? More like B.S.! read more

Love wings, favorite spot! The service was great, the food took a lil longer than usual!

I tried their chicken Caesar salad and was super disappointed. Before the salad was brought out the waiter said there was an error w my salad and that they were gonna fix it up. Once it was brought out I saw that the portioning was very small for the price and there was only like 4 slices of small cut up chicken. AND the chicken was very dry, not worth it at all. So I don't know if they even fixed the salad or just brought it out tasting and looking like trash. read more

Bad service. Ordered 24 boneless only to drive all the way home and find bone-in. Had to drive all the way back to exchange them and they really didn't seem to care that they jacked the order up. They have ONE job: to make hot wings. And they screwed up. Not going back. read more

This place has really taken a turn for AMAZING! Love the food and staff. Great drink specials. Want to eat here all the time! Going now!

Great food. I really like the chicken nachos and the boneless wings. I really like the update they did recently especially the extra /updated/bigger tvs. The only thing I don't like is a lot of times when I try to get the easier or waitresses attention it is very hard to do so but other than that it is always a really good experience. read more

Love BWW but this location has horrible service and I hate that they don't let people in during a game. Your losing business! Not smart like the staff that told me they couldn't give me a waiting time. No thank you will stick to one by my house. read more

I have to say we were a little skeptical about eating here after reading the most recent reviews. However we knew that their wings are good and they would be playing a game we wanted to see. We had a great experience from the start. We were seated right away and they made sure we were able to see the tv's playing the game. Our waiter Mark was super attentive, made sure we always had drinks and checked on us frequently. Of course the wings were good and came out quickly and hot!! Great experience tonight!!! read more

When I first walked in there staff were a little rude they were probably stressed out told us we had to wait 15 min so we waited a little less then that probably like 10 min our waiter took a while to take our order cause it was quite busy. Our waiter ended up being really nice and the food was really good! read more

Had multiple bad experiences at this location over the years compared to the others here in town. I came in around 1PM today with my brother who is new in town. Immediately the hostess had a bad attitude, we asked to sit in a booth seat, she walked up to a booth, set down the menus and then began cleaning a table nearby, all without saying a word or even looking at us. We weren't sure if that was our table or the table she sat the menus on. When I began to ask her, she asked what's wrong? I said nothing is wrong I just want to know what table we are sitting at in which she pointed to the table that the menus were sat down on. A short time later the general manager or manager on duty walked by our table, when he made eye contact I said hi. He did not reply at all and had a negative look on his face. The waitress Rachel was the only positive person working there and did a good job. I can tell she knew we weren't enjoying the service and somewhat made up for this. This is the worst location to go to in Tucson and only good for pickup orders. Another time they charged me for an entire meal that I did not order and made me jump through hoops to get my money back for this and treated me negatively. Do not eat here unless you don't mind horrible service from the top down. It's too bad because they have the best wings of any chain and it's the closest location to my house. read more

Where oh where to begin. We stopped in on a whim as we live in Sahuarita so not super close and many other options to choose from along the way!!! We went in this past Sunday for the afternoon football game. Sat at the bar so we could get speedy service and no wait on beers bwahahhahaha Trick was on us!!! Two young ladies seeming very troubled to take our orders finally rock paper scissored (kidding) to take our order. He ordered a Beer and I a Bloody Mary!!! Yum!!! Nope!! The Bloody Mary was so hot I absolutely couldn't drink it but I don't like to be the complainer so I wait a good 10 minutes to get one of their attention and finally I say may I have a side of pickle juice? I think yah!!! I will take it down a little with that!!! Well 10 minutes later the one I asked says"did you get your pickle juice?" I say no.. she says oh man okay well I will get that for you I guess ... so I wait another 10 minutes and I flag down the girl(still no pickle juice) and we say can we order the $5 brats special and may I have some lime and another shot of vodka.. (they can't ruin my day I will enjoy this Bloody Mary) about 3-4 minutes later my lime and vodka come and I continue to douse my (and I mean FIRE I eat straight jalapeños and this was worse!!) not so tasty Bloody Mary with some lime and a little more vodka ... okay finally starting to tame a little... all the sudden half gone and NO KIdding 40 minutes later her comes my pickle juice!!! Heck yah!!!! Then a guy behind us brings us (I swear on my kids) this black as tar looking link on a bun??? Hmmm... well it's only $5 that's okay so we sit mind you I forgot to mention his beer that went empty was literally on the ledge for 6 1/2 minutes we were just like do they hate us??? My husband at one point says "is it cause we aren't Hispanic?" Because the couple of men at the end were and they got beers?? Did they hate women???" He wasn't sure what it was but this was getting ridiculous... But you can't stop our Sunday Funday!!! We said let's get some mustard and douse it then those 5 layers of burn will soften!!! NOPE!!! no one would pay attention to us for the mustard!! Welp I am fed up I get up go to front and ask "may I have some regular mustard?" Well that was the 25,000$ question!!! According to the server they were out ( yah that's what I said out) so she ran in the back and brought me 6 mustard packs so I feeling almost grateful at this point toddle back to my seat as I pass what seems to be a manager going behind the bar ... I say is this really the only mustard you have (smiling) he says paaasheeesh No I will grab you some!!! But we (wise to their ways) do not hesitate to savagely rip open the mustard as my poor husband is still choking on the first bone dry bite .... after applying 5 packs and letting them sit he finally takes a few more bites then states he too is just over this place!!! He and I agree let's forego the second half of the games and let's just leave!!! Well we both attempt to get the Check and a good 4/5 minutes later it comes so we already have our card out!! (We are on to their game) so we see the girls stop and chat and get some drinks for the wait staff ... we wait patiently as about 4-5 minutes pass the girl that took our card says you guys still okay wth he says you took my card we need to cash out! Finally he turns to me and says I know I have NEVER In my life not left a tip (usually we just tip and don't go back but this was EXTRAORDINARILY Bad Service!!! )B-Dubs needs to get it together!!!! On the way out he (feeling bad) sees the manager and continues to tell him look I NEVER walk out with out a tip but this was a horrible experience (frustrated walks out) I stand there and explain we are empty nesters and we go out about 5 nights a week... I am a restaurant manager so I can understand almost any issue but this was unacceptable... and he says "wow I am really sorry" I say Thanks and I go to my fuming spouse that I now have to deal with!!! Honestly I know we could have left at any point but reasonable people assume that the first few mishaps were just that mishaps but when I tell you this was HORRIBLE I put my 28 year in this business on the facts ... If you have any level of dining etiquette or service standards this location is not for you!!! read more

Always order take out... they are so quick to want to take your order, not let you finish with the first order and already asking "is that it?" Let me finish putting my entire order in without being interrupted! Never fails they ALWAYS get the order wrong! This is the second time they mess up the entire order! What's so hard about making and order of boneless wings with sauce on the side and another order of sweet bbq boneless wings extra sauce?!?! read more

While I've been to a BWW before, I have not been to this location. We had a group of 7, which is of course just too big for a large booth. We had to wait quite a while on a Saturday night for a table to be figured out, but the front desk staff did a great job of keeping us updated on the seating situation for that. Once we were seated, our server Leo was great with our party size (4 adults and 3 teens) and getting drinks together, keeping them filled, helping with questions on the menu, etc. Definitely a place we would meet up with our friends again. The food came out warm and as fast as could be expected for a busy March Madness Saturday night. The volume of the TVs was actually more manageable than the previous BWW I had made which was nice. read more

Hadn't been here in along time so I had some extra spending money and decided to go out to eat with my mom. First of all I asked for a side of shredded cheese with my chips and all they gave you is a dipping sauce container with cheese. Hardly enough for the big portion of mediocre chips they give you. I order a burger and tell the server bacon, cheese meat only. She repeats it back correct. Mom orders a ceasar salad asked to be tossed with ranch. Meals come and burger has EVERYTHING on it. Salad is tossed in Cesar dressing. Burger gets sent away and comes back a few minutes later(I can only assume it was the same burger) and the bun is cold and the fries luke warm. Salad comes back but even though it was originally ordered with NO PARMESAN it had Parmesan. Got a manager to take my burger back and maybe 10 minutes later it comes back the way it should have to begin with. We get the bill and notice we got charged double but they "comped" the first set of WRONG meals then gave us a small discount on top of that while charging us for the second set of meals. After a bit of back and forth with the manager he comped the entire meal (after we told him we shouldn't have to pay for incorrect food) but not without him saying that they are the business to make money and they can't go and comp everyone's meals who don't like their food. I pointed out to him that it wasn't the case of not liking the food (and that their cooks messed it up not us) but that for me my food, was one incorrect and two cold and the salad technically was wrong both times. The place was packed so the whole "we cant comp meals because we don't make money" is just a cop out. This will be the last time I go here again. read more

Great food with a very great and happy server. Stephanie took great care of us bringing every thing in proper order and on time appetizers, beer, food, to go box. Stephanie is a SUPER STAR!!! read more

Update: I saw that this place had a renovation so I stopped in for some beer and wings. I sat at the bar for a good ten minutes before getting up and walking out. Too bad they keep hiring the same useless staff. I'll never come back again. read more

I love my BWW but the staff at this location is horrible! Told us 40 min wait which I'm OK with on a Friday night. But not when I see tables empty for 10 min+ waiting for someone to clean them and there are 4-5 staff hanging around the hostess table. Haven't even sat down yet and I had to leave my review. Let's hope the actual dining experience is better. read more

Ordered the Honey BBQ Chicken Salad. Had read the menu and no where in there did it say there were jalapenos in this salad. This salad was soooo spicy, my face was sweating and my stomach was hurting for hours afterwards. I had to eat 6 tums and it was still hurting.... I wouldn't expect a salad to be that spicy, unless it was a taco salad. Not good for me! read more

We are here for carry out. Don't bother. The poor gal is by herself, line forming and no help for her in sight. Management probably should shift their focus to both dine in customers as well as take out. I'm adding because it got so much worse. After telling us 25 min. They told us the wings take longer to cook so it'd be another 20 minutes. So an hour for to go wings? Yeah. Asked for our money back and wasted our time. Hope you improve your service. Oh and Erika at your Valencia location is bein overworked. Shes great. read more

Bartending service is terrible. Been here an hour, finished first beer, never brought my second, brought my food out cold as can be!.. the bartenders just stand there and gossip like it's high school. I've been trying to cash out for the last 10 minutes and the bartenders keep avoiding me as they can purposely see my debit card in hand! I might as well walk out... worse service I've had here and actually writing this while I still wait to be chased out hahaha read more

Do not come eat here if you're in a rush we waited for what felt like forever just to get our drinks and our waiter was no where to be found when we needed anything read more

Today is the last time I visit BWW. I ordered my wings extra crispy, and they came out soft. My girlfriend ordered the boneless with a side of fries and both came out cold. This is the gamble we take when we go to BWW. There is absolutely no consistency with their food. Today was the first time I walk out of a restaurant. It's not fair that a customer has to wait for the restaurant to correct an order that should have been right the first time. I don't feel that BWW respects the customer. They specialize in wings. It's in their name, and they can't get it right. If you can't get what you specialize in right, then we've got nothing more to talk about. Thanks for wasting my time. read more

Waited 50 minutes to be seated while staff goofed around and foyer was wicked uncomfortable

Went to this location on Superbowl Sunday, our order was placed 3 hours before i arrived , when I got there it was compleate chaos, so after waiting in a massive line for 30 minutes without moving, I finally gave up and left. Didn't look like the girls at the the pick up counter knew what they where doing seeing as how no oders where actually going out. This place is notorious for bad service, never fails. read more

Avoid avoid avoid....Luke warm food, dry wings with sauce drizzled on top...really who does this? Slow service...:not like any other Buffalo Wild Wings I have ever been to. read more

Everytime I've came here it's nothing but rude employees, they never look happy. Food is good, but they ruin it. For pick up orders, they take forever to answer the phone calls, but when you go in the people are just standing there. read more

1 year later since my last review on this place and it's still buffalo child wings... A corporate business where you have to order wings "extra wet" just to have them fully sauced and not barely drizzled on. First the waiter walked up after dealing with another table he forgot about and mentioned his mistake to us. Took our order and then forgot about us too. Ended up bringing our cold onion ring appetizer with our cold meals. Didn't eat all day and waited an hour so I just bit down and ate. Thank xmas for the gift card that saved me from paying for such a trash meal read more

Average food and average service . ... don't expect to walk out of there with a wow ...heard the server say this is my favorite dish than the guy next to me he says the same thing to sounds like a used car salesman.. read more

If my man doesn't come home after work, this is where I can find him, and I'll tell you what, I don't mind coming to get him. Food is great, atmosphere is awesome too! I will say, do not sit off bar though. The floor servers are more interested in picking up the daily gossip then tips. The two Stephanies that work the bar are working for their tips and they treat you as such. You will never have and empty drink and if you want it some entertaining conversation, this is our neighborhood bar. read more

Love this place but its always packed I wish they made them bigger