Highly recommend . Great customer device !! I have the outdoor window sun screen protectors and I love them . They will great !! Price was reasonable and great install . read more

Bugsy's Blinds has exceeded our expectations in every possible way, and I wish I could give them more than ten stars. From start to finish, the entire experience was flawless, and every person we worked with was the very definition of professionalism and expertise. First and foremost, I must praise Chris and Darren, who installed our brand-new shutters. These two young men were an absolute example of perfection during the installation process. They arrived exactly on time, immediately showed respect for our home by wearing protective shoe coverings, and worked together like a well-rehearsed team. In only two hours, they managed to install shutters on seven windows, and the result was immaculate. Their efficiency never came at the expense of quality--the precision and care they demonstrated was remarkable. Frankly, Chris and Darren should be giving lessons in professionalism and teamwork. I genuinely recommend that Bugsy's recognize their outstanding contributions with a raise, because their level of service is increasingly rare in today's world. Our Design Representative, Cynthia, also deserves enormous credit. From the first moment we met her, she was warm, approachable, and extremely knowledgeable. She measured our windows with absolute precision, and as a seasoned veteran of the industry, her experience was evident at every step. Speaking as a retired Interior Designer myself, I have high expectations when it comes to both quality and price. Cynthia not only met those expectations--she exceeded them. Bugsy's Blinds as a company deserves recognition for the consistent excellence we experienced throughout. Every single person we interacted with provided professional, expert communication that made the process smooth and stress-free. The craftsmanship of their shutters is second to none--the construction is solid, the finish is flawless, and the design has elevated the look and feel of our home. We are thrilled with how much these shutters enhance not only the appearance but also the overall value of our property. In today's world, it is rare to find a company where every box is ticked: outstanding customer service, impeccable installation, expert design guidance, and exceptional product quality. Bugsy's Blinds has achieved that and more. We are beyond pleased and would not hesitate for a moment to recommend them to our friends, family, and neighbors. Thank you, Bugsy's Blinds, for such a positive experience--and a special thank you again to Chris, Darren, and Cynthia for making it all possible. read more

Following an entertaining ad card sent to us after our move here, we contacted Bugsy's to get and estimate for all new blinds to replace the worn and outdated curtains. The measurment date was prompt and all questions were answered. Chris and Darren, the two capable installers, arrived promptly, calling in advance. The order for 9 windows and a sliding door was filled properly and the installation was quicker than expected. Darren went over the operation of the new type blinds and ensured all were working well. Honestly, I don't know how things could have gone smoother. I would highly recommend this business. For anyone who saw my first blunder, selecting 2 stars for this business instead of the 5 star I intended, please ignore my error. This is a wonderful business that did a great job. Clumsy fingers, now corrected! read more

Bugsy's was great! They were recommended to me from a friend. They just installed the shutters and I love them. Installation was fast. The guys wore face masks and covered their shoes which was really Appreciated. I will use them again for the bedrooms! read more

Bugsy's Blinds & Custom Shutters - Shades & Blinds Near Me - Las Vegas, Nevada

Bugsy's Blinds is so efficient and high quality, they are the real wise guys. The lady who came out for the initial visit had shutter samples and did the measurements on the spot -- which saves a lot of time -- eventhough the three windows are twenty feet above the floor. How she did it was amazing, unbelievable, and even more amazing she wasn't wrong! More amazing, the installers put the three shutters up in less than twenty minutes. Bugsy's price and service blows the competition to smithereens. read more

Bugsy's is great. Was referred by a neighbor friend. Customer service was excellent. Everyone was professional and friendly. Conrad was very knowledgeable and helped me pick out the perfect shutter blinds for my home. Pedro and his team were quick and efficient. They even discarded my old blinds for me. I thought for sure I was going to have to haul them to the trash. Thank you so much. I'm so happy with my blinds. I will refer you to family and friends. I will definitely call you if I ever need to add or upgrade. read more

See all

Great quality, product and service!! We spent a lot of time researching what we want & digesting the cost of shutters - ha!! Everything went super smooth from start to finish. The craftsmanship is superb! Special thanks to Rafael, who helped us transform our house into a home. These shutters are truly a work of art. Highly recommend this company!! You will not be disappointed. read more

Bugsy's Blinds & Custom Shutters - Shades & Blinds Near Me - Las Vegas, Nevada

We purchased blinds 3 years ago for a new home using Bugsy's and they did the installation. Everything was fine. Although we never reviewed them at that time, we had no complaints and they would have received a 5 star review from us. However recently one of the strings on a blind came out of the housing. We called Bugsy's and was told to bring the blinds in. We uninstalled them and brought them to Bugsy's only to be told that there is nothing they can do. I called the rep who sold us the blinds. She said that there was no repairing them but we they can order us another blind for $475 which was the original cost of the blind we paid 3 years ago. I failed to see how that would be acceptable to us. She said that she would speak to "The Boss Man" and be back in contact. After never hearing back from anyone, we found Blinds USA (Blind Doctor). They restrung the blinds within one day and the total cost was only $39. It is a shame that Bugsy's does not have the level of professionalism and customer service that you would expect when you have almost $10k in blinds in their property. read more

Bugsy's Blinds & Custom Shutters - $475 blind should last more than 3 years - Shades & Blinds Near Me - Las Vegas, Nevada

Great company with an amazing team. Called & got a consultation within the same week, decided we wanted to go forward & booked our app. In less than 2 weeks our shades were ready for installation. Took less than 2 hours for all 9 windows to be finished. They look amazing! read more

Bugsy's Blinds & Custom Shutters - Shades & Blinds Near Me - Las Vegas, Nevada

Bring your business elsewhere. If their follow up service after installation is as good as they are at trying to call you to book an appointment, this company would do much better. They called every day for a week trying to get a hold of me to book an appointment. After install? They don't bother calling once. Delivery was supposed to be 3 weeks. It took 6 weeks. They didn't bother calling with any status updates. We were given a product that wasn't designed according to contract. After saying something about it, we were told it's better for the type of rod that was selected. Otherwise, it would have been difficult to retract. We weren't aware beforehand that the style of pleats would change based on the rod. Plus, it still doesn't retract the way it should. So I believe the information given to us was to cover up someone's mistake in the order process. The installers showed us what was hand written on the order. I showed them the signed contract. The style of pleating did not match from what was on the signed contract and what was hand written on the order submitted to the manufacturer. That is another reason to believe someone screwed up our order. Yet, no one has done anything about it. The drapes had a difficult time opening and closing because we were given the wrong rod. After the rod was switched out for the correct rod, it still had a hard time opening and closing, and making a screeching noise. The guys who did the install had to spray silicone to help it glide. Yet, the screeching still hasn't gone away. Shortly after they left, the rod clip broke off. We still haven't heard back after telling the installers it broke. The other set of drapes has a cord that is loose. They said they would fix it. Still have not heard back. There is one seam that is visible from the front and back side of the drapes. The reason for spending so much on custom drapes is for drapes that look like one panel, not with visible seams. Had we known we were going to get a product like this, we would have gone to a different company that could pull through with quality. We were told they would see if someone could fix it. We haven't heard back. Their follow up system is horrible. It's unfortunate someone spends thousands of dollars with a company to get poor quality and terrible follow up service. I do not recommend them. read more

Bugsy's Blinds & Custom Shutters - All other seams are hidden except this one. The back side is worse. - Shades & Blinds Near Me - Las Vegas, Nevada

See all

We had seven valances made that were estimated to cost around $6,000; but in the end with NO DETAILED invoice it ended up over $9,000. We made repeated request to Cynthia for a detailed invoice as well as follow up on the 3-4 weeks which took 5-6 in the end. And one of the valances was incorrect, so had to be redone. Cynthia was great the first time when we had vertical blinds put on 30 windows for $3,200; but this time she fell way below customer follow up and attention. Once she sold us the valances, she apparently was done. We had to finally work with a front office lady and a scheduler to get information about our delivery and they left her several messages as well, but still NO RESPONSE from Cynthia and NO DETAILED invoice. We live in a retirement community of around 16,000 seniors who are constantly redecorating/remodeling their homes. We would NOT recommend this company as it is no longer as dependable as it was seven years ago. read more

I wanted to update my review, because of Conrad. He reached out to me regarding my review and honestly I wasn't expecting to hear from anyone about my bad experience, but I did. He was very apologetic towards my situation and agreed that how things were handled was completely unacceptable. He actually took the time to hear me out and put himself in my shoes. He then wanted to correct the situation the best that he can and I feel that he did just that. I know now not to let 2 people's bad service make an overview of the whole company itself, thanks to Conrad. Side note: I'm really not that "Let me speak to your manager type of person" lol but something like this where you spend a large amount of money is different. read more

I'm so sad! I wish I had found this company before I had shutters installed in the front of my home. The company I hired prior to Bugsy's left my home in a mess. The nails are showing in the outside of the home. The brackets don't meet flushed. Bugsy's blinds are the best. The frame came made and they just fit it in the window and screwed to the inside of window. Beautiful and so meet. They came an left for 4 large windows installed less than 30 minutes. Unbelievable. Don't hesitate to hire them. Very neat and clean. The staff is wonderful and very helpful and nice. The installers very great also. Let's us know what was going on. Do it! read more

See all

Got my whole house re-done. 26 windows! I used to have vertical blinds and changed it to horizontal faux wood. Looks like a new house. Thank you!! I love it! read more

Bugsy's Blinds & Custom Shutters - Shades & Blinds Near Me - Las Vegas, Nevada

See all

Buyer BEWARE! Buggy blinds does NOT honor their upgrade policy! First off, we bought our window treatments a couple of years ago for $360 each. Conrad (the owner) told us that we could upgrade at anytime. Now, forward to present time, when we went in for an upgrade, we were told that we would have to spend THREE TIMES AS MUCH as our original cost of window treatments in order for them to honor the upgrade!!! Sooooo that means that I i would have to spend $1080 per window treatment to get an 'upgrade'!! Just for a credit of $300 per window? read more

This review is long overdue. The first business I dealt with when I was buying a house in Las Vegas was Bugsy's Blinds and it was a great experience. I found Bugsy's on Yelp and Yelp did not disappoint. Aside from the reviews, Bugsy's had way more options than the other companies, could deliver them quicker and at better prices so that's why I decided to go with them. I was buying a house that didn't have a single blind or shutter. I had temporary paper blinds shielding my house from the hot Vegas sun throughout. That was a situation that needed to be rectified immediately so I called up Bugsy's and they matched me up with Rafael. He became in charge of my account. I communicated to him via text messages and we got the whole process going before I had even closed escrow. Rafael was easy to get a hold of and went the extra mile to help me, which I'll admit, I needed a little extra help than normal because I still lived in NYC at the time. Rafael knew that I didn't want to be without window coverings for a long period of time. I like my sleep in the mornings and waking up at 5 am when the sun comes up was not something I was looking forward to. Bugsy's was sensitive to that fact and he assured me that they would take care of me and get me my blinds as quickly as humanly possible. Rafael was great to deal with from start to finish. Bugsy's Blinds got the job done right on time, just as Rafael had promised. He even recommended a great trainer whom I've been working out with ever since. I really appreciated that extra personal touch, as I was new to town and didn't know very many people. I recommend Bugsy's without any hesitation. The blinds/shutters that they made for my house are very high quality and beautiful. For the quality of that I received, I got a great deal! There were some minor modifications that needed to be done to one of my shutters and they did it expeditiously without any additional charges. I was so happy with my experience with their company that I decided to hire them to add solar shades to my bedroom doors. This saves you money on your energy bill as well as makes it blackout dark so you can really get your zzzzz's on. Last I heard, Bugsy's was going to start doing unbreakable glass in addition to all the other services they offer. I will probably be hiring them again to add this security feature to my home in the near future. read more

See all

In 2011 we used Bugsy's for our purchase of 38 windows worth of real wood and custom stained plantation shutters and a few blinds. I'm very impressed with the outcome of the shutters and blinds. Amazing craftsmanship, awesome customer service and they were made within an understandable lead time. We have another house now and look forward to beautiful window coverings again. I love our shutters and will be using them again soon for our new home! read more

See all

They did a great job at my condo on the strip. Chuck and Alex are the best. Forget 3 day blinds go to Bugsy!!!

Update: Bugsy's ended up taking my emails, calls and reviews seriously. When they showed up the installation guys were so nice. Really the best. It was a total reminder of why they have my business. Wish this order had been smoother but the guys were just so nice that I would give them another try! Original post: I'm a returning customer and I am having terrible experience the second time around. The first time around when Bugsy's did an installation on my house they were great, on time, good quality. This time....I ordered two additional window coverings in late May to get those two small windows covered for summer. My order was supposed to arrive July 5, no such luck. The order was delayed until July 22nd week, no call no show. Then customer service updated my order to August 16. No call, no show. I can't explain how frustrating and disappointing it is. By the way they take half your money up front for custom orders so after that they pretty much have you where they want you and can do whatever they wa. Really disappointed in this company read more

I used Bugsy Blinds a couple of years back and they were great for my business. I used them again for my side window panels and they couldnt have made it more easy for me. 2 guys came in to take the measurements and quoted me an afforable price. It was hard to turn down with all the heat in Las Vegas. They even maintance the ones that I got a few years back and now it looks all matching and has a clean look. I had a great experience and would recommend read more

Bugsy's Blinds & Custom Shutters - Eagle taekwondo side windows - Shades & Blinds Near Me - Las Vegas, Nevada

See all

Nearly a month since my shades were installed and the motors still aren't working. I left a message 5 days ago and no one has called. They left me with a phone app that wouldn't connect and said call if it doesn't connect. Really? What about, "We'll check back in the morning to see if it's working"? Raphael is an expert and has an eye for color and style. He made excellent recommendations. But I texted him to report the problem...and nothing. They came back out and told me it's my firewall but, since then two technicians have told me it isn't. They wanted me to arrange a conference between my computer tech and my employer's IT department when Bugsy's installers and the motor developer could all convene...then my tech guy added Cox to the list!...a "technology summit" with me as the event planner! You'd think they would take the responsibility. Instead they don't even reply to my messages! Wow! What else went bad: a first meeting, I took off work for an appointment at the showroom but, someone took the samples book on a sales call. Then they didn't bring the temporary shades so, I had to miss more work to meet again. Then my shades were delayed an extra two weeks for reasons still unclear. Then the remote also didn't work properly and I specified the problem twice to customer service and at last visit they didn't fix it. So now it's on to small claims court. How bad does a business have to be leave a customer without what was paid for? read more

Every time I call to order, the process is easy, and everyone is very nice. Every set of installers has been on time and respectful to my property. I would recommend them for anything. read more

I went public due to my dissatisfaction. Shocker, right? I'll repeat that I tried calling the exact same day I made the order and was transferred three times by the automated system upon pressing "3" 3 times to get transferred to nothing. If I was given the opportunity to leave a message, don't you think I would to confirm that I was trying to cancel? I specifically also stated numerous times that financing was NOT an option, yet it was continually repeated to me. I'll keep my one star review up until my situation is rectified and my money is returned to me. Otherwise, it stays. I can see why you're the #1 blah blah blah. Because you make it impossible for folks to change their minds. read more

Over the years, I've purchased window coverings from many companies in Florida, Pennsylvania and now Las Vegas. I have to say, none of them had the selection or professionalism that I experienced at Bugsy's! We stopped in their showroom and were luck enough to meet Bugsy's himself! We were introduced to Mrs. Bugsy and Rafael, they were a professional class act, almost to good to be true. We made an appointment for a design consultation with Rafael for later that week. The day of our appointment Rafael arrived promptly and had the patients of a saint, my wife and I are a little indecisive. But Rafael worked with us and helped us make various selections of shutters and blinds and my favorite was the motorized Decomatic verticals on our patio doors. About a month after our installation, I was monkeying with the motorized blinds and I did something that made them stop working. Feeling guilty about it being my fault, I stopped by their showroom and was greeted by Conrad "Bugsy" and he was very empathetic and offer to come by that evening on his way home and take a look at them. That evening Conrad came to our home and after about 30 minutes he fixed what I broke! I offer to pay him and he refused to take any money from me. He said that he appreciated my honesty, when I told him that I may have caused the problem. WOW, you don't find customer service like this, unless you're shopping at Bugsy's Blinds. If you are near Las Vegas Bugsy's is the place to go for window treatments! read more

So I'm not a huge review writer but something really bothered me about our experience with Bugsy's Blinds. In January we went into the showroom and were quickly introduced to Gregg. We discussed blinds and made some decisions. The following week we had an appointment for him come measure our windows. In total we had 16 windows so we wanted to discuss the purchases first. A few days later we placed our order. Once the order came in we were contacted to schedule our installation. The day of the installation our tech arrived on time and was very professional. Installation took a few hours but was done perfectly. So you're probably thinking "this sounds great, why the 3 star review"? Well our back door has one long blind with hold down brackets at the bottom. This weekend I wanted to wash my window and when I went to unlatch the bracket it broke. I sent an email along with a photo to see if they could send me a replacement. Gregg responded and let me know that he had forwarded my request to the parts department. The following day I was called and told that the bracket isn't covered under warranty but I could buy it directly from their website. So seriously, you couldn't send me a $2.50 part (the set cost me $5.00 plus $7.50 shipping)? So I'm left feeling like once they have your money their customer service tanks. And this is why I'm giving them 3 stars. UPDATE 7/3: I received my replacement parts that cost $5 and they did not include screws to mount them. They also charged me $7.50 shipping which it clearly only cost them $1.38, so did the small envelope cost them $6.12? I doubt it! read more

Bugsy's Blinds & Custom Shutters - Shades & Blinds Near Me - Las Vegas, Nevada

See all

Ordered shades for my back door with 2 sidelight doors on 7/8/20. I discussed that I wanted blackout shades and we discussed the type door handle on my door (see picture). I received a call on 8/14/20 about installation of the blinds. I bought "blackout" blinds for the door. I remember discussing different types of shades and was told that cellular would not work with my door because they interfere with the door handle. When the installer took out the blinds to install and I saw them I told the installers not to install. I was told by the installer he needed to call the office. The installer came back in and told me was instructed to install the blinds even though I told him they were not what I wanted. He handed me his phone and I spoke to a woman (did not tell me her name and I will update when I get the information). The woman was extremely rude to me. She told me she didn't care if I did not like the shades and told me because that is what was ordered "They need to be installed." I was told that they would discuss the blinds only after they were installed. She did not tell me how or when or if there would be a remedy. Now I have blinds that do not block out the light and interfere with my door knob. This is more than an inconvenience because I use a wheelchair and use the door many times a day. I am upset by the way I was spoken to by the woman on the phone, the blinds, and the lack of customer service about my displeasure with the blinds." At least the installers wore masks, shoe coverings and were polite. I recommend looking elsewhere for window coverings. Customers should not be treated with hostility. read more

Bugsy's Blinds & Custom Shutters - Shades & Blinds Near Me - Las Vegas, Nevada

See all

For Buggy's Customer Service the order number was - Invoice # 151637F Invoice # 151636F this was an order of shutters and blinds for 18 windows. All custom sizes. In all fairness the bill 4000.00 down and 4400.00 valence. read more

THIS is an update from my review on 10/11/207. I received a called and a letter from Bugsy's Blinds, apologizing for the poor service and errors occurred. I do accept their apologies and gesture of good faith by offering me a Visa gift card. Thank you Rafael. I do recommend their business. read more

We had blinds installed a few weeks ago. Customer service was welcoming and prompt from quote to install. Very pleased with the quality and price, would highly recommend for anyone out there who needs blinds and are trying to decide who to choose. read more

Amazing from start to finish! Prices beat all others. The people are so friendly and helpful. The installers are knolaged on the product and fast on the installations. Couldn't ask for a better experience. read more

This review is loooooong overdue. Just thought of writing today because i was browsing at my phone and saw the horrible pictues of their products in our home. Me and my husband chose Bugsy's 3 or 4 years ago because they look promising in their advertisements. I called them 3 Times in three different occassions to fix our shutters and charge me $50 every time they come in to fix it. I guess with the 25 years warranty that they offer, you still have to pay for their trip each time they come to your house and fix it. It's such a hassle calling them, making appointments, and paying the $50 each time they come! What a waste of time and money! I shouldn't be doing all of these things and paying them trip fees if they stand to their products. One time, I was just watching tv and all of a sudden, I was frighten from the sound of the slats of our shutters falling! They fall off even without even touching them! Wth! I definitely would not recommend them to anyone! I hope they won't find my real name nor my husband's because like one of the reviewer's said, she received a letter from the CFO telling her to change her review. It's annoying and got tired of it, found a new shutter company and have all my shutters replaced and couldn't be happier! read more

Product is fine but since you can buy product anywhere that does not impress me. Their customer service is awful from the "corp office" and sales rep (Gregg). I had to call repeatedly for a quote because they were always too busy for my call. Then he comes out and I asked him about a special I saw they were running and he said he knew nothing about it. I ended up paying full price because I needed window covering fast. However it took them over a month to receive my solar shades and THEY never called me to tell me it was ready. I finally got sick of waiting and called them, their customer service did not even apologize for the delay. Note under terms and conditions in fine print it states they will not compensate you for delays; I guess that is their take it or leave it service. After all my waiting I still had to wait an additional week for installation. I will not be using Bugsy's Blinds for my future projects and would not recommend them to family or friends. People do not deserve to be treated poorly when spending their hard earned cash. read more

When we purchased our home, we knew right away that we would be investing in custom shutters. They look fantastic and keep light out (or allow it in) better then traditional fabric drapes. Bugsy's offered great financing, and they were able to accommodate our work schedules for both the initial consultation and the final installation. CT, our sales rep, was very helpful in making sure our windows were measured properly and we understood all of the different options available to us. New visitors to our home almost always compliment our gorgeous shutters. I makes me so proud of our home and pleased we decided to go with Bugsy's. read more

I had the pull break on one of the blinds that I purchased from them. Since it is now out of warranty the best they could offer me was the opportunity to purchase a new replacement blind. If they can't repair and stand behind their products find another business. Very disappointed! Approach this company with caution read more

I would give zero stars if I could. I spent thousands on their blinds. They started to break shortly after the install. Michelle was very rude and advised that they cannot send any blinds back due to Covid. But she advised that they would give me a good quote for new blinds. AVOID !!!! read more

They have very good customer service team. I love my custom shutters. Very happy with the quality. I am a repeat customer. Takes about 6 weeks though. Worth waiting. read more

We moved into our 3 story contemporary style 5000 sqft home (former model) in Sep'21. It has a ton of windows but my husband and I love being able to view the outdoors from all sides of the house so we both agreed that only certain windows required window treatments. Pause... we moved to LV in 2018 from San Diego after we retired. Purchased our Southern Highlands 4700 sqft home in 2018. We've moved all over the world being in the military and have dealt with countless contractors. But Conrad at Bugsy's is the perfect salesperson and gentleman by far. He's professional; funny; honest and kind. His company installed blinds, solar window shades and a remote door shade. The installers were great. They were quick and clean up after themselves. Therefore it was only natural for us to contact Conrad again for our current house. Conrad's thorough knowledge of his business was able to decide which styles will work for our beautiful home. We picked a style from his recommendations as we trusted him explicitly. By the way we spoke with Conrad on 7 March and we received a call on 18 March to schedule the installation which occurred today. Alex and Chuck showed up. They were fantastic; professional; quick and clean. The whole thing took a hour. It was truly amazing. The beauty of these installers is that they work directly for Bugsy's so if there's any issues you can simply contact your salesperson. But trust me you will not need to because they all love their job and their customers. This is our 4th time to use Bugsy's from 2019 to 2022 and we will stay with them for all our future home needs. Thank you for taking care of us Conrad and God bless you all. read more

I contacted this company to bid on my shades, the girl on the phone was a bit difficult but to deal with, but Greg the salesman was great, after he fully explained my options he came out again to finalize the color and collect the deposit. The deposit was 50% down, and the remainder to be paid two days PRIOR to installation, I had him repeat himself to be sure, then he explained that this was normal, yes maybe normal for him, but definitely a show stopper for me, I've had plenty of custom work performed on my house without paying in advance, buyer beware! Update, Rafael, a manager at Bugsy attempted to contacted me by phone today, but I was unavailable, thank you for the call and information about low margin etc, I do feel that the readers of Yelp can discern that I was never really a customer of yours, but decided to write a review based on your unusual policy to collect all funds prior to installation, knowing this fact in advance wouldn't have wasted your time and mine, why not post this policy on your web page? Best regards. read more

After posting a 1 star review on Yelp. Bugsy found my number in their computer and reached out to me. I have had them come out mulitple times to fix broken shutters that fall apart at the plastic grommet that holds them into the frame. Bugsy said the sun deteriorates the plastic grommet and that they commonly break. They came out and replaced the broken ones and my blinds are working again. read more

Just wanted to thank the installers for doing a meticulous job on some very difficult windows.