y'all need to FIX YOUR DRIVE THRU SCREEN! it already sucks to order from a computer AI "worker", but we got over it. the confirmation screen quoted us the single "whopper wednesday" special price, and a med onion rings. perfect. got to the window, the girl leans out with a "uh, yeah - we don't do the special wednesday prices. it's actually more" like 4-5 dollars more! WHAT?!? seriously, that has to be illegal to pull on customers. they need to fix this before someone seriously loses their shit when it gets pulled on them. oh, and i asked for ketchup, ranch and ring sauce. asked for ketchup twice, when she wanted it repeated. no ketchup read more

Are they using robots or machines to make burgers now? Because I was served a near perfect Double Whopper with Cheese from this BK. It just so perfect, they must of had their best grill cook on duty. After getting gas, I decided to go inside and checkout the BK lobby service. It was about 930pm on a Tuesday. I tried out the ordering kiosk. It was easy, but the screens are slow. You get a receipt and wait at the counter. Soon my order was ready, - Double Whopper and Reg Fries. The human worker offered me ketchup and extra napkins. The burger was very good. The fries were doughy and unsalted. I went outside and ate in my vehicle, as there was alot of homeless people hanging around in the lot. But the dining room was clean and neat. Total: $14.49 read more

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Lazy workers are no help here wouldn't suggest this location they want you to use the kiosk that doesn't have all deals or items

Food is ok not it is actually clean, the ambient is quiet but the customer service is horrible. There is is a short lady in the front that is always in bad mood. She is very rude and she is disgusting. She was cleaning the floor using the mop and then she came to serve food right away not hanging her gloves neither washing her hands. So I left right away. She needs to be trained on service and hygiene read more

Burger King - Fast Food Near Me - San Leandro, California

Maaaaaaaannnn fu@k this Burger King. Me and my cousin went TODAY to order tha mandalorian bounty meal.... Mainly we wanted the collector cups but we also got the meal.... For one, ALL THEY GAVE US was tha damn whopper.... THATS IT.. a large fries but nothing else. The burger was DRY AS HELL.... Woulda been worth it with tha other stuff be these hynas PENDEJAS!!!! Straight air heads... read more

What a Joke of restaurant, well if you can call this a restaurant. So i went to the drive thru to get something to eat, i redeemed 3 coupons and none of them were working, when i got to the window, the cashier, who i dont know her name because she was not wearing a nametag, the only thing that came out of her mouth was "i cant give you that because its not in our system " after speaking to her for like 6 minutes, i told her that i wanted to talk to the manager, and believe me, a unemployed person its more helpful than the manager here... i gave her 2 more coupons codes and she told me the same thing " i cant give you anything because my system its not working" I DO NOT RECOMMEND THIS BURGER KING LOCATION AND I WILL NEVER GO BACK TO THIS LOCATION. General manager, owner of this "restaurant " make sure you are training your employees correctly to avoid this kind of situation. Anyways, i left the building with windows hungry and very disappointed. Would give 0 stars if i could. read more

Burger King - The "restaurant" - Fast Food Near Me - San Leandro, California

Customer service sucks! Two people on drive thru! No proper greeting shame! I get the the box give my online name. It goes blank!!! I wait a minute! Nothing! I said hello did you hear me! A long pause!!! Yes just a min. Why didn't you say that a few min ago! I do t understand why I'm waiting! I'm the only person in the drive thru line! She finally comes back! I said May I have lemonade no ice instead of coke? Drive to the second window!!! No, young lady acknowledge you heard me! Rude behind! Get to the window won't give me receipt! No greeting! Rude! Just shoves drink at me! He shoves food at me! One star because good was very warm! Delicious! I see why they refuse to give receipt that should be taped to bag! Because they didn't want me to call in! June 16, 2024 12:44pm! Please work on their customer service thank you! Cooks excellent job! read more

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The whole Hispanic staff is rude. They roll their eyes and talk about you in Spanish. The kiosk offers sprite zero and low carb but they don't offer it here and look at your crazy when you order it. The place looks. Ute with hats all over but the staff ain't happy. Maybe they are jaded or have PTSD but they need counseling/therapy and someone from corporate to come in as a regular customer. read more

Burger King - Fast Food Near Me - San Leandro, California

Unnecessarily rude. The lady told me that she had a bad day which is apparently every morning, day and night; from my encounters. Im an ex employee of many years and I normally ask for "off the broiler" but usually get a "well done" (ran through side grill entrance ) and end up with 2 dry patties with burnt edges instead of the normal hot juicy patties expected fresh off the grill. Condiments and napkin are never in bag and "assured" they are in the bag, but are not. I have corrected this issue multiple times in person. Older lady always has an attitude regardless of time of day... Not pleasant dealing with her and I will probably order from a store further from my location... read more

every time I visit this location the service is horribl. crazy thing it's always a manage I'm assuming because of the grey shirt. smh

Drive through cust service - zero. Really rude After i paid, i was asked to pull into the dark lot to wait for my order. There were no cars behind me and being it was nite, i declined. Another very snotty employee came over and told me to move my car because she needed to reduce her 'order time'. She was so rude, loud and condescending, i declined again. She then started yelling at me in spanish. Another car pulled in behind me and the extra rude one yelled at me to move. This time i obliged. When they finally brought me my food, the burger had onions and was ice cold. Onion rings - cold and hard. Plus they forgot the zesty sauce so i had to wait another few mins and third employee who looked like a manager that just woke up (literally) hair everywhere, undershirt hanging out and just plain filthy, yup she delivered my zesty sauce and stumbled away. Never returning and so disappointed that this situation occurred. read more

Burger King - Receipt - Fast Food Near Me - San Leandro, California

Never come here! They steal your money. I had placed an order online and went to pick it up at the drive thru, they had told me they gave the order to the person in front and said they would remake it. They told us to park and go inside to get the food. We waited and the girl manager told them not to remake the food. I had already paid and got no food and no refund!! she should be fired immediately! read more

Pre make food went in morning saw over dozen breakfast sandwhiches sitting My french toast sticks were re cooked about 3 times were jerky Horrible service read more

Rude associate with no patience. Not sure if the associate really wants to work."you can either go around or to park! You order is not ready !" With an anger face. Instead she can let me know "the order just came in please Waite we are preparing your order at the moment " thank you read more

This Burger King location is a joke. This is the second time now I've shown up 10-15mins before the closing time (11pm) & they don't want to take my order. I see them inside cleaning & ignoring me. They're so focused on getting out early, they don't care about their policies. If you don't want to stay till your closing shift, scoot over & let a new person take over your shift because clearly you're too lazy to work your full closing shift. Management and higher management need to game this issue seriously. read more

I fondly remember my son who was in kindergarten at the time, announced he was going to make tacos for dinner. There was a cooking class at his school and with a shopping list, we got all the ingredients. The tacos consisted of corn tortillas, sliced American cheese, and canned chili no-beans. Dinner was delicious! The BK tacos were boring. For a $1 each, you don't even get the slice of cheese. Barely any lettuce. The mystery meat is just a mystery. Even the service was boring. I'm going to send them my kindergarten recipe. read more

Burger King - Okay? This hole is for the crappy $1 tacos. Hahaaaa! - Fast Food Near Me - San Leandro, California

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How do you F up a very very simple order?!?!?!? Medium Sprite. Medium Fries. They couldn't even get that right. The fries were UNDER COOKED. They were hot but not crispy. What does that tell you? They removed them from the fryer before they were done. I can't get sick from the one fry, can I? The Sprite had no taste. Their selling carbonation only today I guess.... What went wrong in these women's lives that they gave up ALL HOPE in life to not even care about burgers??..... read more

Ordered Whopper meal with medium fries and drink. $15.04. When I got to the window and she told me the total, after running my card, I told her I am not paying that, please give me a refund. Giant Burger around the corner. $8.89 for 1/3lb cheese burger combo. Fresh beef and cooked to order. Not microwaved with cold cheese. read more

Burger King - $15 for a whopper meal? - Fast Food Near Me - San Leandro, California

Service is ok. But they didn't have ketchup. The nuggets were undercooked. (Understatement) shake was just a blob of ice cream and this place is dirty. Food services division of health department needs to visit. read more

I work nearby and have come here twice recently with my coworkers. There is a very nice and accommodating lady named Terri that works there, she is always great and fixed my order for me today swiftly and without hassle. read more

This location is terrible. Had multiple bad experiences here. I work near here and sometimes have no choice but they always take forever with orders and on top of that never get it right. read more

This location has always been a hit or miss in the past but recently, I can say my order is always correct (and semi fresh) Service is great - I used a coupon and was able to make substitutions and add ons (at an additional cost of course) and the cashier was helpful with making sure each burger was customized correctly since I was being a bit complicated. Left a star off because it was pretty slow so we got stuck with the cold soggy fries cooked earlier since nobody had came since.. Wish they would've tossed those and made ours fresh but the burgers were hot and a decent quick bite. read more

Came here after going to the Walmart across the street. I ordered 2 Chicken Fries & a large French Fries for my lunch. But, when I received my food. There was only 1 Chicken Fries & my French Fries. SMH, They need to pay more attention when they make people's food so they don't do it incorrectly. Also, their receipt machine was down. But, the employees were friendly & service was ok. read more

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NEVER AGAIN!! I ordered my food online at 3:40om Got there at 4:20pm and it wasn't even ready! Then they tell to park I waited 10 minutes and went inside and they still weren't done. And to top it off my food was cold . I ordered a chicken wrap and they thought two nuggets in a tortilla and lettuce and tomatoes. read more

This is third time, they forgot to put ketchup & napkins into my order even after my demand for ketchup to the window.

Today I order some food Togo when I come in the waiting line is just me. And I was looking at menu . And then she said she want to help the next people order . Ok I let her help the next customer. When they finish order . I just order some food with her. When finish I ask her get a cup holder . She said is right there . The service so bad .. read more

Regardless of the time of day, their food has about a 50% chance of being stale. They're more the kind of place you go to as a last resort, but then tonight out of desperation I was going to hit their drive through on my way to work, just to realize they just decided to walk out and close down a good 45 minutes early. You're better off going to the 7 Eleven next door, chances are you will be less likely to get food poisoning. read more

they always make me pull out the drive through and park bc they need more to to make the food. three cars after me had to do the same. she did not give me my debit card back either, why did she even need to hold it??then when she handed me my food she gave me a dirty look & didn't say a word. i look into my bag and at the bottom is my card full of grease. pls hire some people who actually wanna work here. read more

Close to the work office quick service and easy in and out. The best part the food is delicious and hot.

What can I say? It's fast food of the first order. I hit up the COSTCO first and because there weren't enough free samples, I needed something for lunch. Wish I had a Costco hotdog instead. This BK is clean and the staff is professional. The food was mundane to say the least. I ordered the 2 patty Double Stacker meal which is a double cheese burger with bacon and BBQ sauce (I think). The drink was massive and would have been a 3x jumbo size back in the day. The sandwich itself was dry and the bread soaked up whatever moisture remained in my mouth. The fries were sort of OK but nowhere close to the McDonalds version At least I didn't leave hungry. I assume that I'll be back eventually if I have exhausted all other options. Total cost = $11.28 read more

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Cut to the chase, ordered so many food from drive thru. Driver cashier took the money and and said park for 5 mins. I waited 10 mins. Walked in guess what I find out she ended up giving my order to someone else. Just not that and tells me my order is not in their system. Like what??? And did not offer and complimentary items or apologized. Sucked. ! read more

They underestimate the number of Black people that speak Spanish!!! Please watch your mouths when you have customers in your lobby 3/21/24

Pure heaven,best burger joint ever. The fries and the icee's are totally a 5 star item so are the burgers. Again pure HEAVEN!!!!!!!!!!!!!!!!!! read more

I was rolling my Whip Black Beauty and got a Craving for a Midnight Snack . So Rolled to Burger King on Davis Street. I like this Burger King because its open 24 Hours ,Its in a Low key Locations and Their food seems freshly cooked to Order. So I rolled thru the Drive Thru and ordered a couple of Whoppers and some Onion Rings. I had my Food 7 minutes later . Paid by Discover Card and Rolled out. read more

Burger King here gets no love. it's located not far from a Costco and nearby a Shell gas station. offerings: 24 hours, huge menu, just no hot dogs. eats: chicken nuggets: 10/1.69 -real chicken breast used. -tastes better than Mcd,, bigger too. -only item i would order here crumbs: -good coffee, just pricer than mCd. -parking available. read more

This is THE WORST Burger King I've ever gone to! I would give them ZERO stars if I could! The workers here are extremely rude, including the manager that was on shift! I went to this location with my children, placed an online order through the Burger King app, and sat down waiting for my order. I kept checking the app to view the status of my order and it kept saying "Order being processed." After about 20 minutes of waiting with the same status message, I went up to the counter to ask if my order was ready yet. The worker was super rude and replied, "Well, did you mention that you were waiting for a to-go order?" And I replied, "No, the app stated the order was still being processed and I was thinking maybe you guys would call out the order number once it was ready." She replied, "We don't call out the number here." She then proceeded to walk away to grab my order that had been sitting ready behind the counter while speaking to the manager that was present in Spanish laughing that we had been waiting for our food all that time. My children were really hungry by this time and instead of taking the food to go, we decided to eat our food there. The whole time we were there, the manager and workers behind the counter gathered around one another speaking in Spanish and laughed as they glared at my children and I as we ate. When my children and I were done eating, we cleaned up our table, grabbed our stuff, and as we were walking to the door to leave, the manager proceeded to walk towards the back where the other workers were and started to sing in Spanish saying, "They're leaving! They're leaving!" I was so annoyed and angry to say the least! If you choose to be rude and talk about your customers in another language right in front of them, you better make sure they can't understand you!!! Don't they know that they teach Spanish in school?!?..even my young children understood what they were saying! Oh...I'm sorry...they probably didn't go to school! You best believe I'm gonna call Corporate to report them! If you choose to go to BK, you're better off going to another location! read more

Covid or not, I walked in, saw 3 employees with back turned at front register area or in kitchen able to see me clearly, all of them turned heads to me, didn't say a single word to me. Not a greeting nothing. this is unwelcoming to customers here so ill spend my money somewhere else. 11/14/21 6:55pm Id like to add an additional experience on 11/22/21 during a lunch break in which I only have 30 minutes to spare it was around 5:30pm this same thing occurred again... 2 minutes not a word spoken to their customers waiting... not even a simple "we will be with you in a second, or we apologize for the wait it will be just a sec, or hi.... not even a hi... hello... welcome to burger king... where we ignore you until we are ready to take your order but you have to wait on us... read more

So i just got done with the drive thru and i will following up with corporate about my experience. Extremely unprofessional , i ask for two regular drinks with my order and she gives me two small. I explain how i wanted two medium size not small and she proceeds to argue with me. I offer to pay the difference and she says $2 flat. Upgrading two drinks small to medium is not two dollars flat should be around 30-40cents each. She lied, took two dollars and didn't even provide a receipt or straws with the modified order. I wouldn't be surprised if she pocketed the two dollars. Never coming back again. read more

what is this customer service im never coming here again. the manager and employees are so rude and gossiping about us in spanish thinking we dont know it girl. what did i do to you? you guys being mean for what? escucha aqui. hablo español y tus empleados son ghettooooooooo. the food was okay but the service.... nuh uh. but after i was done i was walking out of the place i heard them saying "shes leaving, shes leaving,". cheering. girl. stop that. the only thing thats gonna be leaving is your job, and that place shutting down. and one worker with red hair is trying so hard to be ariana grande. she put her ponytail on so tight, it looks like its gonna fall off and making her voice like ariana. wanna be. so embarrassing. worst burger king ever. its a fact, not a opinion. (I should've put all of this in cap lock im screaming rn.) read more

Positives: prompt, effective service. Using coupons makes this place worth going to for fast food, every now and then. Negatives: they don't give you napkins or ketchup unless you ask. Extremely appalling. read more