The manager, they said her name is Lily, completely rude and disrespectful. She has a nasty attitude with poor communication. She fails to show any form of training or self control in the customer service industry and should be looked into as this store continues to have negative reviews. It's a disgrace to be treated this terrible when placing a simple order. Her attitude, tone and volume when speaking is completely disrespectful and I will be sending a review and complaint to corporate. I hope nobody ever has to come in counter with this type of service anywhere. On top of terrible service, it was completely unsanitary as she scratched her head (hair) and after handling money proceeded to handle food directly without washing or sanitizing. There were no gloves in site and this may be a huge health code violation. read more

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Our family went to this Wendy 2 days in a road for NEW $8 JBC Meal Deal. Two Junior Bacon Cheeseburgers, a Medium Fry, a Medium Soft Drink which is a good feed for my kids after school. It was fresh and delicious. No complain for the price. We ordered Togo and the staff by the window without smile. read more

Just today at 12pm. The lady was so not friendly. No hi no thank you. That's basic! Is she forced to do this job? I ordered cheese bacon classic guess what I got she gave me a cheeseburger. I did not complain, but still was not friendly was not smiling and didn't say thank you read more

Food was really good, my French fries was hot my frosty caramel was great my spicy chicken with cheese was absolutely delicious read more

Ordered 2 burgers, 1 was missing. Thank you for that, no receipt either. Great overall experience, unless youre hungry

They have a phone number, which you cannot reach anybody on. Which means you have to drive to ask a question. It's a waste of gas especially if your question does not give you the answer you were looking for. As well as other Wendy's chains. You cannot reach a wendy's by phone. This is the only Wendy's that will give you a burger without the top bun. Which means I should of been able to pay less for my burger because I'm the bun was atleast .50. read more

You remember the good old days when Wendy's used to advertise their "hot & juicy" old-fashioned hamburgers? Yes well, I didn't get served one of those here. This is the Wendy's Hamburger restaurant in the Chevron ExtraMile store on 98th Ave, between the I-880 freeway and the airport. Decades ago, the City of Oakland beautified the part of Oakland between the airport and the freeway. This would make visitors/tourists feel safe and welcome. But make no mistake, you're in East Oakland. On a Thursday night, around 9pm, I stopped for some gas and decided to try the "crispy" fries at Wendy's. The dining room was closed, so I went thru the drive-thru (DT). It wasn't too busy, with only a few cars in the drive-thru line. I ordered a Dave's Double Cheeseburger and a medium fries. How was the food? The fries were as advertised, crispy and hot. A little too salty, so Grade (4/5). The Dave's Double Cheeseburger was a joke. Grade(1/5). Nothing like what I had when I ordered it at the Wendy's in Cordelia, CA (near Fairfield). The burger I got served in Oakland barely had any dressings or condiments. One slice of tomato, one lettuce leaf, two onion rings, pickles, and dry meat patties. Service, Grade (3/5): Prompt order taking, and I got my food fairly quick. No ketchup for fries. They charge extra $$$ for sauces. Overall, a 2-star experience, and I'm never coming back. read more

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I was Rolling thru the Hood!!! When I Spotted this Wendy's. So I rolled my Whip to the Parking lot and parked!!! I rolled in to Wendy's like a Boss and Ordered a Biggie Bag!!!! A Biggie Bag consists of a Double Stack Bacon Cheese Burger, French Fries, 4 Chicken Nuggets and a Small Soda. 10 minutes later I had my food.. And I got my Grub on. The Biggie Bag is a Baller On a Budget Approved Deal!!! Customer Service at this Wendy's could use a Little improvement !!! read more

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The restroom is horrible and the Resturaunt is horrible as well. Doesn't Wendy's take any pride in their locations anymore?

3/27/23 This was #DriveThru so I can't comment on the insides. But one thing I love about Wendy's is typically their burgers are ULTRA juicy, at least at the locations I used to frequent. Unfortunately my burger here was fine, but it wasn't as juicy as others, and the fries pretty much sucked--even fresh they were soggy. So, I do think this is on the bottom 20% of Wendy's by taste. 1/5 #oakland #eastoakland #fastfood #americanfastfood read more

I hate this place. Such a strong wrong but very fitting. They are so sloppy with their food. I asked for no salt on my fries, but they did anyway. Every time I asked for them not to do something, they did it anyway. What a mess!!! I do NOT recommend this place to anyone unless your sugar is below 30. read more

Wendy's - Jr. Bacon cheese burger. - Fast Food Near Me - Oakland, California

I'm fresh off a cruise. Came here to get some food and my bank card declined. I asked if I can do half and half Ximena told me yes,could I please come inside so I'm not holding up the drive thru. The one of the gentleman asked if he could help me I told him I just came out the drive-through and he started to speak Spanish and they all started laughing made me feel very uncomfortable, but he think I don't know what he said! Be careful speaking in Spanish in front of people you think don't understand that language! Ximena was very polite and helpful!! I had cash on me so I came inside and I pay cash for my food. Is it against company policy to speak your language when others may not understand what you're saying because that can also give someone or make someone feel very uncomfortable cause they don't know what you're saying but I knew exactly what he said so this is why I wrote the review. Tell him be more careful will come out his mouth. I'm not broke.! read more

The guys working the morning of 10/16/24 were amazing. When I showed up before breakfast ended and asked for an item off menu, Wilfred offered to make a lunch menu item if I didn't mind waiting, even when he could've said "No". I feel like today people love being difficult and saying "No" instead of doing what they can for the customer. Thank you Wilfred. We need more people like you in the service industry! read more

So running around knocking errands off after work and started to get hAngry. I didn't want to stop anywhere as traffic time was approaching. I haven't had fast food in a while, and always thought Wendy's was one of the better fast food options from my youth. So I hit the drive-thru. So this is one of those fast food shops that's attached to a gas station mini-mart. So parking ain't the greatest and even the drive-thru is tricky to spot. So I eventually find it and approach the order speaker. I was really thinking a burger, as I probably haven't had a Wendy's version in over a decade. I was thinking on getting my current/older self's perspective on it. But then I saw a pic of the Fried Chicken Sandwich and that looked pretty good too, and don't think I've ever had it. And even though probably not by much, I also figured it would be a lighter meal than a burger. At least that's what my sensible voice told me. I get to the speaker pretty quick as only one car was in front of me. I succumbed to the Chicken Sandwich. Pull up to the pay window, pay, and since I only got one measly sandwich, a small bag was handed to me, literally within 45 seconds of paying. SWEET. I drive off and was going to eat super quick at my next stop which was literally down the street. Eagerly open the bag to see a nice plump sandwich wrapped in foil paper...not smushed I might add. SWEET. Unwrap the thing and it was a Dave's Double Burger. I only ordered one thing, with only 1 car ahead of me, and they still got it wrong. LOL. Either the people here cannot read, or has attention issues or possibly both. I can see leaving out one item, or getting the sizing wrong. But a whole different sandwich, whole different meat, COME ON BRUH. But there is a bright side to all this. The damn burger was pretty damn good...for fast food that is. Wendy's burger meat, outside of In & Out is the tastiest to me. It is beefy, somewhat seasoned and very natural compared to Mc D's, Jack, BK. Truss Me. All the veggies were fresh and cool. Bun was appropriate and not smooshed nor soggy. Pretty damn impressed. My younger self was on to something, as my older self approved of it's original opinion. *pats self on back* So thanks Wendy's for royally screwing up my order, yet giving me what I originally wanted. Extra star for not listening to my sensible voice. Your better at it than I am. read more

Wendy's - Not bad. But a far cry from the Fried Chicken Sandwich I ordered. Lol - Fast Food Near Me - Oakland, California

I order my food, I didn't get my frosty, but I got everything else and my receipt. It said chocolate fosty and if you guys order a chocolate frosty please remind.them read more

Ordered Dave's Double combo. Fries smelled awesome in the bag so I couldn't wait to eat them. The fries were definitely hot & crispy as advertised on their poster. The burger Pattie's were less appealing, but it could have been my fault. I didn't start on the burger until 15 minutes later. Drive Thru service was good. I got my order within a couple minutes after ordering. read more

Please avoid this Wendy's they will try to steal your debit cards. My partner went to this location today around 11:45 AM for some lunch. The drive thru worker was a Hispanic lady and she had a nasty attitude problem. She did not give him his debit card back after paying for the order. We tried calling the restaurant many times to see if they have his card, but they aren't answering the phone. Now have to order a new one and wait for it in the mail for a week. Definitely don't recommend this Wendy's, the Wendy's in San Leandro on Davis is way better.. read more

Worst service ever I'm going keep it short and simple went to get my mobile order went to parking lot to find they missing my potato which I really wanted and that was the whole point in getting it so i knocked on the door cause the drive Thur was crowed didn't want to go again . They didn't pick up the phone the guy knew I was knocking and ignored it when he finally came couldn't listen to a word he said just told me go drive thu all I wanted was my missing order then later 20-30 mins later the lady finally came and was been mean and said we don't have it but husband got charged then I was like but we got charged she was rude and start yelling just to tell me no potato I was hungry anyways I never write reviews but this one has to be heard read more

June 12, 8:55am. I was waiting patiently for the store to open when the lady at the drive through screamed at me saying "we are closed, you're going to have to go to the drive-through" which It was kinda weird since I had no car with me, but saw another customer walking through there picking up food so I follow her directions. I stood there for a minute until another car was nice enough to park close to me to active the order. Once I walk to pick up my food the same lady at the window screamed at me..again saying " I told you we were closed, you just messed up my thing" and before I said anything she slammed the window shut. Again I was following directions giving by HER. How unfortunate, won't he shopping here ever again. read more

Please take young lady margarita off of the drive-through window. I noticed she snatch the money of the driver in front of me hand. And I was wondering why he was backing up I guess he was having choice words for her. When I drove up she snatch the money out of my hand which was so unacceptable. Then she tossed my food at me me. Perhaps she's having a horrible day and she should not be on the window. If you want to have a productive sales day you must remove her off of that window.I had to ask my receipt I don't know why I wasn't just hand it to me I know you guys used to have a policy where you get free food this is not hand it to you I don't know I really don't know what she needs to be off about window. I was going to call the Wendy's and report her but I accidentally tossed my receipt so I have to help YELP IT! please get off I would've easily been a five star because the food was warm it was packaged right and it was delicious but I had to take three stars away because of her personality and as I keep Texan writing this I want to take another star away. Thanks read more

Wendy's - Salad - Fast Food Near Me - Oakland, California

Located in a lot with gas station & star bucks. Parking is super limited. Like 4 spaces +1 handicap. Then its the gas station and starbucks parking. They also have like 6-8 parkings on the side i'm guessing shared between all 3 facilities. But for the most part almost no parking. Anytime I visit this location, I always go to the drive through. Faster imo. The food is always fresh! Drinks always gassy never flat lol. Frostys always icy. Staff is friendly. No issues for me other than their poor parking situation read more

It was my first time trying Wendy's and it wasn't too bad! My friend was dropping me off at the airport and decided to get this for a quick dinner before my flight. I got their six piece chicken nuggets for $1.79 with sweet and sour sauce. I definitely felt that their chicken nuggets were meatier than other chicken nuggets I've had at other fast food restaurants. It was also pretty tender and tasted great. The batter they used to coat the chicken nuggets were also thinner compared to other chicken nuggets I've had at other restaurants. I did find it on the slightly more expensive side compared to other fast food restaurants, but I was generally satisfied with the food. The service was okay. The cashier wasn't really friendly but she wasn't rude either. It was pretty clean inside and there was plenty of seating. read more

Wendy's - Chicken nuggets - Fast Food Near Me - Oakland, California

Wendy's has a commercial about their hamburger being fresh. curious about this, fish, etc. offerings: didn't check it out. food was ready just after i figured how the soft drink machine worked. eats: 4 for 4 -cheeseburger, jr. small burger, meat tasted fresh, no gristles, -4 nuggets meaty, real chicken, ranch sauce not tasty -french fries shoestring size, crunchy, slightly soggy -drink daisani sparklng water, a plus, no health worries crumbs: -good deal except for small burger (all options small). read more

Ordered from this location on the other day, taking advantage of the free delivery with the app.... Well! My order never arrived, and the restaurant doesn't have a working phone number because it was Sunday customer service was closed. When I finally made contact on Monday, they said it would take 10 to 12 days to refund my$30 bucks, Rediculous! read more

Freaking SLOWEST DRIVE THRU! We were at the drive thru 10am by the time we reached the window we were told they no longer serve breakfast manager just say sorry ‍ read more

Wendy's - Long ass line but they refused to serve breakfast at exactly 10:30even if u waited 45mins - Fast Food Near Me - Oakland, California

zero stars. dry, stale, lazily put together. my dog didnt even eat it....literally. Biggie Bag read more

Wendy's - dry ass old ass stale ass nasty ass "burger" - Fast Food Near Me - Oakland, California

Got my order incorrect by manager. I had to reorder, and tge girl fills my cup up first then ice. I was ready to just drive off... I ended up gettin soda all on me and my car from the ice being last! So it was hitting the lid. I usually come here because they do good, however I'm good off of this place...And my snack wrap was a bit size wrap smh read more

Wendy's - The nerve of who ever made this! Really??? - Fast Food Near Me - Oakland, California

Messed up my order. Cheese was only on half the sandwich. Ordered a large meal and received a medium. Asked for lemonade. Got diet coke. Fries were hard and half burned. You should know better Wendys. For a franchise, how can you mess up the only thing you do. Major failure. Major mistake coming here. Save your money. Drive a mile to alternates. Just a mile away and eat. Im sad to post this. I really am. Atleast it was cooked. read more

Wendy's - Burned wood chips aka hard fries. Wrong order. Poor Wendys. - Fast Food Near Me - Oakland, California

After picking my son up at OAK, more times than not, he's STARVING (his emphasis). This Wendy's is conveniently on the way back 880 and is part of a small commercial complex that includes a Chevron and a Starbucks. It's cheap, fast, and a good way to at least temporarily satisfy his hunger. As for me, I'd rather be over at the nearby and slightly less convenient In-N-Out Burger. Better yet, I wish I could get him home first. read more

Thier food is always old very old don't come here They take forever and they have a horrible attitude read more

i got a fucking four for four and this isnt no goddamn junior bacon, and i also had to drive back 10 mins for my nuggets & sauce THEY FORGOT! read more

Wendy's - a "junior bacon" with absolutely no bacon - Fast Food Near Me - Oakland, California

I came there the other day for a breakfast meal. Already skeptical because of Covid.. I was needing something different so I gave the a try. Disgusting! I had a cold bacon egg and cheese on what appeared to be a biscuit. I say appear because the texture was that of something totally different from a biscuit. The worker was very lackluster as well.. seeming to not want to be there...I typically try to avoid fast foods (except for Chic-fila.. they seem to get customer service) this experience here is why. read more

Make sure you count your change! My order was $23.10. I paid with $40 and was given $10.35 back as change. When I called the guy out at the window he looked like he couldn't believe I counted my change. read more

With the amount of people who are unemployed (apparently there was a ridiculous turnout just for menial jobs at Six Flags), it would be beneficial for those who work in the service industry: a) speak and understand English, and b) not be a bitch. After aging what felt like 6 years for Southwest to spit out my friend's baggage (and 3 laps around OAK for me), I needed gas and she was hungry. I put in my $10, and told her we could go through the drive-thru. All she wanted was a Sprite and some chicken nuggets, which was apparently in line with brain surgery for the person handling the order. The benefit of a screen where you can see your order is that I can call you out if you mess up. And how hard is it to mess up Sprite and chicken nuggets? No fries. I speak clearly and succinctly, and you chose not to hear me. Either fix your earpiece, or be nicer when you realize you're wrong. I can't wait for the day when we can use touch screens to order food at these establishments. If you're really hungry after a flight, by all means, stop here...but realize that your order may not come out as expected. read more

Terrible attitude from Margarita & Antoinette. I have been a customer for 8 years, never again. Margarita tried passing me a cup of soda, with spilt coke all tge around cup. I asked her politely to wipe it off first, she continued to extend the dripping cup toward my car. I refused, ahe slammed cup on the counter, and walked off. She retuerned and rudely demanded the cost of meal. I told her ahe should sat $4.61 please, she rolled her eyes at me. When Ationette passed my bag out the window, Margarita also tried to pass the dripping cup again, and claimed she would give me more napkins. I told them both the attitude, and behavior was unforgettable. Never again!! read more

Rudest employee ever working drive through window. When we only received two of the three sandwiches we ordered she said we only ordered two and said BYE and slammed the window shut. A good employee would have said, I'm sorry I must have heard wrong and offered to get the other sandwich. We had hungry kids in the car. read more

Terrible service, forgot my food. Took very long, messed my order up. Staff cussing in front of customers.

Update: somebody teach these people their menus. Every time I go here they always manage to mess up my order. Ordered a Daves burger w/ bacon and a baconator. Ended up with two Daves. Also the employee looked puzzled as he turned around and seen us still waiting at the window...because he forgot our drinks. As for the rest of the order the rest seemed fine. Just disappointed. If you're going through the drive-thru with a long order make sure to check your burgers. read more

Plan to spend your ENTIRE evening in the drivethrough... uggh... so, so slowww... not a good experience

Went thru drive today around 730pm. Four cars ahead of me. It took me twenty minutes to get to the call box to place my order and another 10 minutes to get the good. This is the worst drive thru I've ever experienced. They only have four people working inside and they move slower than death. read more