Average burger with under cooked fries and a staff that doesn't seem to know what to do at times

Best quinoa burger!!! Absolutely love it! Fries are too die for! Great location. Good service.

We were in the area and decided to drive by..even though it says they are closed on Sunday's...which they are NOT Their door even says open 7 days but yet no mention of Sunday....I think they may be loosing a lot of business Food looks and tastes good...would def come back when in the area Soda machine def needs to be calibrated....way too much carbonation to syrup ratio They have outside seating...next time we will have to bring Lou read more

BurgerFi - Cheese burger with no bun..fries and onion rings - Burgers Near Me - Wellington, Florida

Restaurant is so clean and socially distant. Love that, especially during this time! The burger and fries deal was an awesome deal for $10! read more

BurgerFi - Burgers Near Me - Wellington, Florida

food was great and the service was quick and on point. everyone was happy with their meal.

Highway Robbery -Totally Overpriced. Overcooked tasteless burgers. Sodium overload fries. Super over-fried cold onion rings. A total disappointment in every way possible. The cashier and open kitchen speaking Spanish while line formed and we all had to wait for the only cashier to take a long phone order and then we waited for order another 20 minutes for our food which was THE WORST FAST FOOD our party of four has eaten EVER! The burgers were dry, flavorless & cold buns. The fries were super saturated with salt and not well cooked. The onion rings seemed re- fried because the breading was super dry and falling off the cold onion interior. I would recommend Burger King, McD's, even frozen White Castle Burgers rather than eat at Burger Fi again! We couldn't get rid of that pasty, salty taste in our mouths for hours & we left majority of our food uneaten. Close to $85 for 4 burgers, fries, onion rings & sodas. Greedy cashier as well who wanted to charge us for sauce! If zero stars were an option that would be my rating. For $85 there are SO MANY OTHER DINING OPTIONS IN TOWN & Way better burger joints! read more

fries were soggy at first so I ask them to make me new ones & they give me the same ones burnt lol. (after waiting 15 minutes) The workers are slow and this is the 3rd time I have ordered a milkshake and they have forgotten to make my shake! One time i ordered fries and a shake and waited over 30 minutes, after reminding them that I was still waiting. The menu is overpriced for the slow service. read more

BurgerFi - burnt Hand-Cut Fries (Family) - Burgers Near Me - Wellington, Florida

Burgerfi is a terrific burger restaurant the burgers there will have you never going back to McDonald's or Burger King etc. on top of that the service is extra ordinary you do not feel like you're in a fast food restaurant people like Luis smile and greet you as soon as you come in they are very attentive and very polite very nice and make sure that you leave happy please Give Burgerfi in Wellington a chance I'm sure they won't let you down especially if Luis is there read more

Good food and I love the shakes. takes a little for the food normally on weekends. That's understandable it's not a fast food place. It's a restaurant. They really sharpened up on the kitchen staff i see since I have been going here for over a year. Guy with doo rag Thingy on his head is fast and knows how to manage back there I hear him all the time leading the pack when I got there on my lunch break i believe he is the manager. The register people can use a little more professionalism but they are young so still have time to progress. read more

Every time I go to place an order online it is NEVER available. You cannot call to place an order so the only option is to go in or order online. You'd think they would make sure the online ordering wasn't an issue. Very frustrating because online ordering is suppose to be "convenient." read more

We went tonight and honestly it will probably be our time. We usually alternate between here and habit burger for a good burger, but will definitely be sticking to habit from now on. We ordered a small custard with whipped cream and sprinkles, and we received hard vanilla grocery store looking ice cream with no whipped cream and like 5 sprinkles. We ordered a reg fry and reg onion ring, fries were delicious but onion rings with soggy greasy onions with no coating practically. My veggie burger was supposed to come with onions, no onions on it when I got home and the lettuce they put on was soggy and brown, yuck! They even charged me extra for ranch for my onion rings.. I would understand if I had asked for extra extra, but one little cup.. come on! Onion rings at restaurants usually come with dipping sauce.I also get that with covid restaurants are doing their best ect but the quality for the price was not there, at all. Disappointed in tonight's visit for sure. read more

BurgerFi - Soggy rotten lettuce - Burgers Near Me - Wellington, Florida

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Took 40 minutes to get two burgers, they were cold and the fries we ordered were old. Rude counter staff playing on their cell phones. Really become worse than mcd. read more

Happy Easter not so happy. Georgia the Manager there got my order wrong today. When I asked her to make it right after I paid for it she took the double burger that she charged me for and gave me a single which was over a two dollar difference. When I asked for the money back she rolled her eyes. She actually went in my bag as I was sitting down at the table with my family and rummage through our french fries to get the double hamburger. She was disgustingly inconsiderate and extremely rude to me and my family. I will never go back there as long as she is employed there. read more

Out of all the locations I've been to this Hass to be in my least favorite. I'm not sure if it was because I got it to go while I was working or if it's the location in general but for close to seven dollars for a cry fry I got a very small order of french fries and two onion rings. It wasn't only that though the quality of the fries just is not there. I would be willing to pay a little bit extra for really good french fries but they seem to be all the odds and ends in the crispies that were left over. I also ordered a six dollar shake. Was not my normal go to but I was having a bad day at work and thought it would make me happy. I got a mocha chocolate flavored custard shake, that really wasn't a far stretch from a normal McDonald's chocolate shake. There was no coffee flavor in it whatsoever and I expected it to be a little thicker due to the custard part of it but it really was not. Altogether I was not thrilled with the experience at all. read more

The burgers and fries are delicious and all the employees had masks. Racheal was very friendly and Teigher was very friendly and helpful. The store was vertu clean read more

BurgerFi - Burgers and fries - Burgers Near Me - Wellington, Florida

I love the green style of the burger fi cheeseburger and the staff is so friendly and accommodating! This is a great spot for a great burger. read more

I love this place and the great burgers. I love the veggie burger! It is such a great alternative to beef! I love the options for customizing! The fries with Parmesan are awesome! The custard is so great! read more

This place is dirty, the products are unhealthy, and service is terrible. The food would be tasteful if they hadn't put so much salt on the fires and some of their hair inside the burgers. Staff is hiding behind the COVID masks to cover their mistakes. And the customer service who contacted me after my posts on social media just putting a publicity act as to show they were really concerned about my complaints. Beware, they don't care about it at all. They won't let you in without a mask, but they let everything into your food. read more

Very good, one of the best places to get a burger. staff always so nice. A bit pricey but definitely worth it in my opinion. Burgerfi Burger (single) & the cry and fri is a mustttt. read more

I ordered a to go order and put credit card in something didn't look right I did again still saw food in my basket. So I called the order in my son came back with 1/2 an order. I called up they said that's all I ordered no they took order hung up. Sent my son now they call and say I didn't pay. I said did you ask me for cc? No. Fine here is credit card. Food came the fries and onion rings were cold from first trip nuked, but I like my food at one time. Burgers were good fries ok onion rings great. But the ordering experience was awful. The person I ordered with said I didn't order with him yet his name was on receipt. I hate that. Just say you made a mistake. read more

Last night we just wanted some fast food, instead of sit down dining, so we went to Burgerfi in Wellington. This particular location is always questionable. It's not always the cleanest of the chains . Service is usually slow ( so much for FAST food). But the burgers and fries are good. Tonight, My buddy ordered a double burgerfi burger, with no cheese. We waited close to 20 minutes before they brought out his burger, drenched in melted cheese, and with the extra charge on the bill for the cheese added. Anyone who knows Him, knows he hates cheese with a passion. So, he brings the burger and the receipt to the counter and told the girl at the register about it, and that he needed another burger. As he walked back to the table, the little shits behind the counter all busted out laughing. Well, those that know me, know this doesn't go over well, and I headed towards the counter. As I did, the manager cut me off at the pass, apologizing for the counter staff. Longer story short, we finally had our meal. This unit is among the worst, and I don't see it lasting another year. Good riddance. And for the record, the manager never even refunded the cheese cost. Pathetic service. read more

Food is great, but the customer service is severely lacking. Our order came out without the fries and onion rings. When I inquired, the girl told me they were on their way. 20 min later we got them. By then we were ready for desert! All we got from our teen waitress was "I'm sorry". There is no adult on the premises to speak with. The teens are doing the best they can, but it's looking pretty bad. read more

Here with my hubby for lunch on a Tuesday - our day off so we have lots of errands to get done. The place is empty for the lunch rush and we immediately were told that they were working on cash only as the system was down. Luckily we had some cash on us (due to the errands) which is rare ... problem was that we had small bills (enough for one meal, lol) and some big ones which unfortunately they couldn't break. The staff seemed so confused and flustered with the situation and the service suffered. The cooks were standing around waiting for an order to fill. The manager was on the phone and the girls at the registers were writing meticulous notes for their records and handwritten receipts (which we didn't get a copy of) and calculating everything on manual calculators. Thankfully I wasn't all that hungry so a tray of fries and a giant burger for my husband was enough to fill us both without having to use our big bills that they couldn't take/break anyways. When got to the first water machine, the screen was down due to low power - this was just funny considering what was going on. We sat down and ate and saw numerous people digging into their bags for cash, my husband overheard a couple fight over looking for some money, and several people left after getting the cash memo. I understand there was nothing the staff could do as it wasn't their fault but we got only one apology for the whole ordeal. Perhaps even a small inconvenience discount would have been nice? Despite the weird experience - hopefully a one time thing - the burger (Double Bacon Double) was good. read more

Just left this location. Horrible service do to incompetent cashier. I had a $5 gift card I received from another location and she didn't accepted because it was inactive. Said there was nothing she could do. I left very pissed because I drove 15 min because I was a huge fan of the franchise. Might not ever go back to any BurgerFi after this experience. read more

Absolutely worst restaurant ever been to it is a disgrace with horrible customer service they served me a moldy burger and tried to blame it on me and saying their meat is perfect and it's not the meat when it was a huge chunk of green and purple mold absolutely a disgrace. Never ever going back again. Wish I could give zero stars read more

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Understaffed or just really unorganized. Had one guy in front of me to order and took ten minutes for even him to get helped. Like the food but wouldnt say it's worth waiting 15-20 just to order or even get noticed as there's 7 people behind the counter. read more

We both had the ceo and it was great! Fries were the best I've ever had and the onion rings. The only reason 4 stars is that is was $40 for 2 hamburgers, 2 fry 2 onion rings and 2 drinks. And the eating area was an icebox. But other than that very good! read more

Finally got to try this local & wasn't disappointed. The potato bun, great. The burger, clean. I guess I'm not used to a healthy burger .... It just lacked some flavor. I mean, I could barely taste the meat and I didn't add much more than fried onion, pickle & tomato. The onion rings are to die for, gotta say that. I mean, it's definitely better than fast food but it definitely comes at a cost. This location was very busy at 7 pm on a Thursday. Good news! read more

I was visiting my son recently and he was adamant we get a burger here. BEST cheeseburger I've ever had! My son is in his twenties and got the double cheeseburger with bacon! I got the single and was still full the next morning. I think they use potato buns, they are so fresh and soft. The onion rings had a crispy, light batter that was perfect, and we had the fries with Cajun seasoning. The staff was very friendly. We ate outside, across the road from the ocean. They also allow dogs outside, dogs are my favorite people, so petting them was a bonus! After eating cross the street and walk on the beach. They need to open a location where I live! read more

Great burgers and even better frozen custard! I got a vanilla dish with rainbow sprinkles and it was great! I am eager to try more treats here. I would honestly just come back for the ice cream, but the burgers are also very tasty- nothing out of the ordinary, but they are still good burgers nonetheless! Highly recommend read more

BurgerFi - yum - Burgers Near Me - Wellington, Florida

Love love love this place and the girls that work here! Anissa & Mariam Atieh are so sweet and always make sure our meal is perfect. We visit weekly read more

Had my second experience here tonight. I always like to give a place a second shot. The positives....I love the fries. They are awesome fries, and an order of them is way big enough to split with a friend. We just split an order of them. The burgers themselves aren't that great. They are like maybe a step up from McDonalds. They all natural or something but when you bite into them and look at it, it looks like it was just a frozen patty. The buns aren't that much better. Sure they are potato bread buns which I love but it's a burger place. It should have better buns. After the food is the staff. The staff there does not have a clue what is going on especially with to go orders called in. I dined in the first time and they weren't that bad just slow even though the place was empty. For my call in they were clueless. There were 4 people behind the registers and like 8 people back where they cook. After talking to 3 of the 4 people they realized mine was to go. Everything was ready except a second order of fries. So I had to wait 5 minutes while new fries were made. It was 5:30 dinner time. They should have had fries ready. read more

Super slow service, missing items and cold food. Couldn't of been any worse.

We have been here a BUNCH of times since they opened a couple weeks ago, and it has been awesome every time!! We keep trying all different things and we haven't been disappointed!! Their onion rings and vanilla milkshake are the BEST!! Plus the service is quick and friendly. We will keep coming back, this place is exactly what Wellington was missing!! read more

BurgerFi - Yummy diet coke in a non styrofoam cup! - Burgers Near Me - Wellington, Florida

Delicious meal! Great service and hot and fresh! I will be back for more. Try the burger fi sauce it's really great!

I always enjoy going to burgerfi. Great service and delicious burgers. Can't forget about the burgerfi sauce. read more

BurgerFi - Burgers Near Me - Wellington, Florida

The most amazing burgers EVER!!!! I am not a huge burger fan...but these burgers are all natural and fresh so good!!! Well worth breaking the diet :) Their chilly fries are great as well. Friendly staff and very clean. I would absolutely recommend this place. read more

I was so excited for this location to open and everyone was telling me how great other BurgerFi locations are. Long story short here are the negatives Onion rings too salty too big and kind of dry Cannot order burger anything under med well which will what? ..... Make it dry Fries were mushy Called to make an order for pick up and phone was handed to another employee mid order Positives My daughter liked her shake I guess it's off to find yet another decent burger if it exists here in Wellington read more

Fast and Fresh food! We will be back for sure! Amanda was super sweet and helpful!! Thank you!

The best fast food Burger restaurant that you can go to in West Palm Beach... Eh well, Five Guys are basically competing for my Number 1 Spot as well. The one thing to take out of Burgerfi is that its healthier than McDonald's and Burger King put together. And that is where your extra priced Burger goes to... Its basically your Premium Burger. I would rather eat at Burgerfi then McDonald's any day of the week. read more