Very disappointed ordered their BurgerFi with cheese they brought me plain cheese burger asked to change it and bring me the one with letters and tomato an sauce store manager bring me topping on the side and said sorry cashier missed understand I wasn't happy about the whole thing and we just ate make sure you explains your self right to the cashier Fires was dry and cold read more

I come here from time to time. I consistently get the bacon cheeseburger, it's a solid burger. I wanted something different so I asked Dexter Legette behind the counter what he likes. He snaps back quick with the Southern Slaw Grilled Chicken, and the Texas Style Hotdog. I didn't even know they had a chicken burger! Dexter's talking like he eats it more than beef!? He throws me some hot sauce on the sly cause he knows what's good. Rightfully uphold me on the fountain drink. Now I'm sitting here reasoning that Texas Dog into existence. Great chicken burger, perfect quantity of chicken to onion ring ratio. Tip of the hat to Dexter. read more

This burger fi is one of the larger ones I have seen. We went with a a large group and we were able to sit in one of the bigger tables all together. I got the burger fi cheeseburger and added an egg to it and it was fantastic. We also got the Parmesan fries which were really tasty and big enough to share. We will definitely come back again. read more

This was my first time here and the burgers were outstanding. The sweet potato fries were equally good. The price was right, the service was great and the place was clean. They had a buy one beer and get another free which I jumped on. If you haven't been here, you gotta try the place. read more

Great time at this location. The server Grant was super nice. He got the food out to me quickly and the chicken was cooked well, moist, and just good. The fries were great too. Everything from Grant being a great server to the food made this one of the best restaurants I've been to in the area. Definitely going to come here and eat again. read more

Such a cool place. Food was delicious, restaurant was clean and staff was super nice.

Really good burger. Loved that I could self-order and swap out cheddar for American cheese. Wish the default was a single vs double.

Burger fi is awesome! And this ones is amazing. The burgers are iconic and customer service is stellar ! Elana is a rockstar ! She is GREAT!

Place is great! The employees were all very friendly and helpful! They even came around to check on us. I really like how u have your choice of ordering at the kiosk or at the counter. The cry French fry onion combination was a huge size and amazing. read more

though franchised, we had an above-average meal here! the only downside was that they put in our order for fries, when we actually ordered onion rings. they manager and clerk both stopped at our table to apologize profusely, and they let us keep the fries for free. burger was pretty good! because of the big doors, they have a small problem with birds inside. not a huge deal. also, beware of the slippery floors! they were so bad (at least on the day we visited), that it seemed a lawsuit just waiting to happen. otherwise, recommended. read more

This is a really good & cheap burger spot. They remind me shake shack a lot!! Their onion rings are huge and delishhhh.

Great fast food spot in downtown city place. Kind of like a Shake Shack with the similar "farm fresh" concept for burgers and custard. I had the quinoa veggie burger which was one of the best veggie burgers I've ever had. The patty is crispy and the sauce makes it taste like a regular meaty burger. It doesn't leave you feeling bloated. The fries are thick and awesome and they offer a variety of toppings including Parmesan and herbs. Great for a quick filling classic burger and fries snack without the fake ingredients. read more

Great spot in city place and it is clean. Good food and they sure know how to pile on the fries. You won't be disappointed. This is a great lunch or relax dinner spot. Nothing fancy except for grass feed beef, which all the burgers are made from. Enjoy!! read more

Food is great as expected, but most importantly the location and the service are wonderful. The staff here is really great, especially the kind employee who helped us order, Katherine Crum - she was fantastic! I recommend this place. read more

My boyfriend and I went to BurgerFi today and we had 2 bacon cheeseburgers and everything was amazing. The fries were delicious also, and the portions are good! Best burgers ever! Next time I'm coming for the onion rings read more

Hello, I dined at the West Palm Beach location on April 17, 2018 in the evening. After leaving this establishment, I can say that I was extremely upset with the management here. To begin with when my family and I entered (we are a family of 4), there was a delay and taking our order. After ordering our food, my family and I sat at a table and began to eat but we thought was going to be an amazing meal. However, it was not so. What happened was that my mother needed a sweetened drink immediately as her dietary restrictions and digestive system require her to reach a stable blood sugar level. We all had cups of water but in order for my mother to be quickly stabilized we proceeded to quickly pour less than an ounce of a sweet drink into one of our empty cups of water. Sadly, One of the employees there immediately rushed to our table and threw not one but all of our cups of water into the trash can in front of our eyes. My mother never got to drink the half ounce of her drink and we were forced to leave the restaurant in hopes of getting her stabilized somewhere else, as this establishment failed to let us do so. My mother felt so weak, and discriminated and she proceeded to say that her nice night out was ruined. I cannot believe that this restaurant would take away a paying customer's drink even if it was needed for medical purposes. Ultimately, our night was ruined and we will NOT be returning to this restaurant any time soon. I demand that some sort of action be taken to compensate for such a horrible experience at this restaurant. Sincerely, Dario A. Mendoza Loor read more

This is one of the only places I eat burgers at anymore because their quality is incredible. The fries and Cajun seasoning are delicious, and I highly recommend visiting if you're in the area! read more

Stale and cold food. I have been to other Burger fi locations and they were all good. Get your shit together city place location.

Hands down some of the best "fast casual" food I have had. I never leave their disappointed. Burgers always taste great and with so many options, you can't go wrong. It's only downfall seems to be the wait for the food. read more

Pretty good food but a bit on the spendy side for a quick bite. My husband and I have been there twice and after a burger, fries and soda its a 40$ bill. I do have to say the quinoa burger is amazing and the fries are pretty good just don't add the chili cheese, my husband was not a fan. Overall great addition to City Place we will go back. read more

Always good ...my kids love it..... the creme soda...the milk shake. ....burgers. ....

It's good. For sure. I've def had better. The fries were good for a burger joint. Burger could of used a lil more flavor. Cool environment.

Love this place. My go to burger location in West Palm Beach-City Place. Junior along with every staff is awesome. If you don't know want to get because everything on the menu is delicious, just ask the staff and they'll know exactly what you want. You can never go wrong here. read more

As far as fast food restaurants go, this rates right at the top. Service is impeccable, from the employee taking your order, to the person bringing you your food. Service doesn't end either when you get your food. There was Johnny, who came around to make sure there wasn't anything else you needed. And there he was again insisting that we didn't have to clear our table. Nice to meet such pleasant and dedicated people! Kudos to BurgerFi for hiring such a dedicated staff! read more

The staff at this location is amazing! We had a large group order for our office that we called in. This can be stressful at many places and mistakes could have been made. Our experience was amazing! Everything was ready when we got there, organized by individual order in separate bags and separate receipts. They made the experience a great one!! Highly recommend!! read more

Maria & Ebony This was the first Burger Fi experience I've ever experienced in South Florida & I couldn't of gotten a greater meal as well as an excellent customer service experience & when I say excellent I mean EXCELLENT ! I was courteously greeted by the servers Of the names of Maria & Ebony . Both approached me w/ the up most sincere encouragement of my best interest in obtaining the best meal that Burger Fi had to offer & they didn't disappoint . A "BurgerFi cheese burger w/ American cheese on Potato Bum w/ a Vanilla Shake w/ a side order of Parm, Herb, Aioli fires . Great food & great vibes from Burger Fi . Highly recommend if in the Palm Beach County South FL district, ask for Ebony & Maria there the best . :) read more

I don't eat fast food (only In-N-Out when out West) but I thought I'd try this place. It's actually pretty good. Way better than the big chains I refuse to go to, and better by far IMO, than Five Guys. Expensive though. I think it was about $23 for two of us for two burgers, one order of fries, and two drinks. So, I won't be a regular, but every once in awhile if I am in the mood for a burger, I'll go back. read more

Man! Solomon Pugh is awesome! I came in and he was really knowledgeable and resourceful about the custard I was looking for and was really positive and friendly. read more

Yummy burgers! They had all the fixings and cheese that I love! The fries are amazing!! Great beer selection too. We came with a group of 7 and they promptly took our order and the food came out quickly. Can't want to go to the new location they opened by my home. read more

This place is ok if you like overcooked burgers. I am a fan of medium burgers with some pink in the middle. It's another five guys. Nothing special. Go somewhere they cook to order. read more

All their burgers are delicious!! Didn't understand why burgerfi burgers were "so different" but Cynthia the cashier was very helpful in explaining the qualities of the food and overall good happy vibes in the restaurant!!! read more

Good burger. Service was helpful and great. The whole city place feel was pretty cool. And they brought around samples of the custard. Had the burger not filled me up so much I would have had to get some! read more

Great food and exceptional service from Bobby and Maria. Love my burger green style vegefi. The fries are amazing. Will be back! read more

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I have never been to Burgerfi before and I'm for sure coming back. The food is great (I'm in love with the urban style fries!!!) and the cashiers were friendly and made me laugh too (Kaitlyn and Elana were the ones who helped me, they rocked) Thanks so much for a great experience. Customer service on point read more

My favorite place to get burgers and fries on the fly. They simply do a good job putting a simple burger together.

Service was incredibly slow and rather pricey just for a burger. We paid $90 for five people to have burgers. For $10 more we could have had a nice sit down dinner. When the food did finally arrive it was Ok so no real problem with the quality, but not worth the frustration of waiting in line, waiting for a table and ultimately walking away feeling like you bad a poor dinner choice. read more

Don't order via Uber Eats, they've canceled my order twice, sometimes 10 minutes after I've placed it. Otherwise it's fantastic.

Went last night with friends and family and most of us ordered burgers. The burgers were amazing and the fries were very good as well. We didn't realize we came in as they were closing, but they gladly served us anyways and even let us order custard as we were leaving. The manager and customer service overall were absolutely amazing, super friendly and very good. Wonderful experience overall and would definitely go back to this specific BurgerFi again read more

Not the first time this has happened. Thought I would give them another shot at redemption only to be highly disappointed. Don't be very hungry when go here. Their portions/quality have decreased insanely as of late and when you have any questions they look at you like your stupid. The fries have been from the bottom of bin, small and crunchy (don't get me wrong, I like those, but in moderation. Not 80% of the fries). When you already pay extra for a topping and are very light handed with it and you kindly ask for a little more, they try to charge you for more. When questioning the amount of fries given (ordered large, got the smaller size amount) they told me they no longer did the large size there. Asked if they were going to take they off as an option online so it couldn't be ordered, paid for and then not provided. They just looked at me then said, "sorry". No solution to paying for an upsize and not being able to get that. read more

I am thoroughly pleased with this Burgerfi's service and food quality. The onion rings were amazing! There was a server at this location named Johnny who was very attentive and nice. I will be coming back to this Burgerfi! :-) read more