I've used Butterfield Plumbing on two occasions. The first was an emergency repair leak. Paul came out, identified the problem, opened the wall-up and made the repair. He was a nice guy and I enjoyed talking to him. It was expensive for 1-2 hours of work but that's to be expected for emergency repairs. Paul gave us a rough quote to add a bathroom in our basement and update plumbing in the house (it's an old house). I liked Paul enough that we only got one formal quote (from Butterfield) when the time came to add a bathroom in our basement and update plumbing. The job was quoted and expected to take 4 days and start the following day. Unfortunately, no one came for 3-days and the job ended up taking over 4 weeks to complete rough in. Before finishing the rough in and passing inspection, the owner Herb, began requesting payment. I said I wouldn't pay until they passed inspection and he suggested he could file a lien against my home despite the fact that the work wasn't complete, not to mention the terms on the contract were net-30 days payment. I stood my ground and was glad I did because they didn't pass the first inspection. They corrected the identified errors and passed inspection a couple days later. I paid them in full that day. Overall, Herb was unprofessional, difficult to get a hold of, and slow to get the work done. Other subcontractors we had doing work at the same informed us the plumbers were rarely on-site, left throughout the day, and ultimately Butterfield set our remodel back substantially. The experience was poor enough that we secured a different plumber to do the final finish work. read more

I lucked out is about all I can say. After being away from the Seattle homestead for many a moon, I planned to take a shower there yesterday morning. I held my hand in the water to see when it would be warm enough for me to jump in. Well, I waited and waited but it never got warm. I'm thinking, not good. A quick inspection of the water heater did not reveal any leaks. However the pilot light was out. I knew there was gas flowing because my furnace was on, so I figured the hot water heater had gone to meet its maker. So what do I do? Of course, I looked up "hot water heater" on Yelp. Up pops Butterfield Plumbing with a sturdy 4.5 average score over several dozen reviews. That's pretty convincing, so I called Butterfield at 10:00am and a gal on the other end of the phone gave me a noontime appointment for the tech to come out. However, around 10:30, the tech called to say he was in the area and wanted to know if he could come at that time. Of course, I said yes! A fresh-faced and friendly young man soon appeared at my front door. He was able to quickly diagnose that it was just the "thermo-couple" that had to be replaced, not the entire water heater. Hallelujah! Within minutes, my hot water heater was once again up and running. I especially liked that the tech took pains to show me the components inside the water heater and to patiently and carefully explain the diagnosis/repair/payment process. Like I said, I feel really lucky, my hot water heater was fixed within 1.5 hours of placing the initial call (and Butterfield didn't attempt to persuade me to go ahead with the more expensive option of replacing the entire heater). Oh, and I really liked that the tech had shoe protectors that he was faithful about taking on and off as he entered/exited the house. As a note: Butterfield may have payment plans available, but otherwise, they do expect cash or a check upon completion of work. In any event, I highly recommend Butterfield! read more

We've had two good experiences with Butterfield in past years, once to replace our under-the-house galvanized pipes with PEX, another time to get a new gas hot water heater. However, we've tried contacting them since for a separate issue and it's difficult to get hold of them. We left a voice mail with no answer, and emailed Herb with no answer as well, after multiple days. Maybe their website needs to be updated to specify how to contact them properly. read more

Efficient service at the price quoted, helpful owner - a great small business Our water heater failed on a Saturday night, spewing water out the top at full water pressure. We had to shut the water off at the mains. I then called Butterfield, and the owner answered. He offered me alternatives: Immediate service at a premium price, or mid-day Monday service at normal rates, with a written estimate to be provided before work was started. He talked me through what I needed to do to secure the hot water side of the plumbing so we could make it until Monday, then one of his plumbers arrived Monday as promised. The replacement cost just what was estimated, and the service was of good quality. I am a very satisfied customer. read more

Thanks Herb for a great job replacing the old gas power vent water heater with a new one and also replacing the PRV valve. Glad that I didn't have to replace the hot water circulation pump which a different plumber recommended. If you need someone to work on your hydronic heating system and at reasonable price then search no further. It's hard finding good plumbers with extensive knowledge of hydronic systems. I totally forgot that I used Herb many years ago and I ended up using him again. I now have a go to plumber for future issues. Thanks again for great service and taking the time to explain the system to Andrew. read more

Herb is a very kind very skilled man. I knew my water heater was on its last leg when it started leaking pretty heavily. I went to Home Depot and got put in touch with their preferred service company. However they did not make me feel good about the whole thing (single woman with no clue on home repair). My neighbor suggested I call Herb for a second quote. He took the time to answer all my silly questions very patiently and offered to come the next day for a full repair. Very happy about it. PS: send him texts, don't leave VMs. read more

Butterfield Plumbing hired us to do a liner for one of his customers. Customer loved us said we did a great job. The real problem is, Butterfield plumbing wont pay us or return our phone calls. He not only did not pay us, he didn't finish the concrete work for his customer. All subcontrators stay away from this guy. read more

I had a hot water go out a cold Saturday in January. I called around and these guys said they'd come out and fix the situation. A few hours later and roughly $1700 in costs and I had a new water heater... but I was very disappointed to then see via Internet price reviews etc that I'd probably overpaid by a $1000 or so. I learned two lessons the hard way that cold January day.... One, don't have service guys out to your house or apartment until AFTER you've first done a bit of price research... Two, don't use these guys. BTW, after I realized I'd probably been gouged, I called the service tech, asked him if he wanted to reconsider, etc. He declined... And now this response to Herb B's response: I didn't threaten the tech... but I absolutely apologize to him and to you Herb if you feel that happened. (We were talking on the phone, me on a cell as I was driving.) I didi ask him to explain why his price was so high relative to the prices that websites say a new hot water heater should cost. I told him I'd be ticked off if it turned out he'd way overcharged me. And that I'd check the prices. And he never really gave me a good answer... And when I did check prices, it sure looked to me like I'd paid way more than I should have. Sorry Herb. But here's the way to double-check this if you're someone reading this... go ahead and google. Here for example is the Angies List article: http://www.angieslist.com/articles/how-much-should-water-heater-installation-cost.htm And BTW, I think Herb is right. Don't price shop by looking at sale prices. That's not fair to the contractor...and you don't know if the sale price you're quoted will really be the price you end up paying... Herb? I am happy to recant if I'm wrong here. I don't expect to get a low ball price for a weekend call. I expected to pay more. But I think I paid "more" than "more"... read more

A malfunctioning shower is a bad thing. Ask anyone who's had a long busride with a bunch of hippies. I kid. Maybe. But suffice it to say, I was looking to become less malodorous and sought the services of a plumber. I'd heard from a friends-cousins-sister-in-laws-brothers-aunts-nephew that Butterfield Plumbing did good work and they had a 5 star rating from Yelp. And I'm glad to say that my friends-cousins-sister-in-laws-brothers-aunts-nephew was right. My shower was quickly fixed and I was able to wash away the grime of daily living. So they're still 5 stars. As to the particulars, I was pleased when they actually gave me a time when they would show up, 8 am. Not 6 am-10 pm as I've gotten from telephone and cable providers over the years. And I was even more pleased when they showed up at 7:45. Nice to see an early fresh start to the morning. My shower's problem was quickly diagnosed and a faulty part was replaced (after a quick trip by the plumber to the store for the correct tubing) in a total time of about 90 minutes. He then did a survey of all the water-related items in my house and gave a couple of tips on things that could improve efficiency and/or lifespan of the equipment. And the bill was reasonable too. I'd give them two thumbs up, but that's an Ebert thing. So five stars will have to suffice. read more

Just a tip, check on your contractor using the following website: https://fortress.wa.gov/lni/bbip/Search.aspx Butterfield looks like they're legit :) read more

I got a referral from my plumber in Phoenix to this business. I left a message last night with their service. No return call! It's 130pm now and they opened at 8. Just called a different plumber and he's on his way. Sad. We just bought a house and need a renovation project complete but if they can't even call back for a clogged sink--I don't feel confident calling them again. read more

Update... Shortly after writing my review Herb responded in a timely matter (responding by email while he was in vacation) and handled the situation like a professional. Herb seems to genuinely care about his customers and his companies reputation. read more

I could not be happier with the service I received from Butterfield Plumbing. Details on my specific experience are below. Situation: We purchased a townhome that is heated by our water heater. That is right, all of the hot water comes from the water heater and so does the heat to our living areas. We have no furnace. In the summer, we did not have much issue with this, but as the temperature began to drop the home was harder to keep warm and the showers were getting colder. We contacted another contractor (with an excellent reputation) and were told that the best way to alleviate this issue was to purchase a new, high efficiency (read: multiple thousands of $$$) water heater. I did not feel this was logical, so I did some research and called Butterfield. Tory (Butterfield Plumber) came to our house, LISTENED to me, looked at our old water heater, and did some research. He provided two quotes: 1. to replace the water heater (Half-price of the other contractor) and 2. adjust our current product and not buy a new unit (his suggestion). Result: I took their suggestion and saved thousands of dollars. So far everything is great. I can take a 30 minute shower (if I wanted to) and have hot water the entire time and our home stays warm, as the heaters are more efficient. read more

I woke up this sunday morning to my garage with a mini nile river running through it...... the colpret? oh yes...the aging Hot water heater. I said "oh great!" one more HUGE cost to add to the others I don't want to pay! Fortunately everything still functioned...and it was draining outside not causing damage. I went to Yelp to find to the top rated options for hot water tank repair in Bothell for repair. Butterfield was near the top of the list. The guy who answered was helpful, and explained they do not do estimates by phone (this is a GOOD THING ..read on) and I said fine, come on out. I continued to call places and got prices ranging fomr $500-$1500 for my gas hot water tank... what a spread! Bill showed up at my place at about 5:45PM. Thankfully Sears had missed the appointment (I had booked them earlier because they were the cheapest at $900...good news is they are sending me a $50 gift card for the miss!) Bill proceeded to look at the tank...and within 2 minutes he says "You don't need a new tank, the cold water fitting is just loose".... we borrowed my neighbors crescent wrench, and voila, no MORE LEAK...and more importantly, $900 saved...for now of course. :) I HIGHLY recommend this place... and Bill in particular. Very friendly, honest, and knowledgeable. This is the exact kind of place you want to do business with! read more

What does it take for me to write my first review? A truly amazing experience with Butterfield! Last night our hot water and primary source of heat went out during near freezing temperatures. A while after calling their messaging service, I got a call from who I think was the owner, Herb. We talked about the problem and he recommended that it wasn't a major emergency and that I keep the water heater, in an outdoor closet, warm until the morning when someone could come out. About two minutes after our call, someone else from Butterfield called and confirmed the same thing. Two calls? Great! When I followed up in the morning to figure out when someone would come over they were surprised to hear it was Herb that called me because he was on vacation! They have such a strong commitment to helping their customers that if their on-call guy doesn't get back to you in time the owner will, even if he's on vacation. I'll remind you their on-call guy did eventually call. That's really awesome. When they showed up around noon (now just 13 hours from when I first called) they quickly evaluated the issue, determined it was a dirty ignition on the heater, and fixed it up in about 20 minutes. More awesome. They charged me a standard hour of labor with no emergency fees. Cherry on top! These guys are awesome, plain and simple. I'll always strongly recommend Butterfield to my friends whenever they need anything plumbing related. read more

I'm a remodel contractor and we use Herb and his crews for all of our gas piping needs and a good amount of our remodel plumbing needs. What can I say, Herb is just a good guy. He cares about running a good, honest, quality business that stresses customer service, not to mention, their work is clean and professional. Not many would know what a "clean and professional" pipe installation looks like... so just take my word for it. If I've experienced any drawbacks working with Butterfield, it is that they are in demand, and they try to give everyone excellent service, so sometimes I actually have to wait a day or two to get on his schedule (tongue in cheek... I certainly don't fault them for this). read more

Well, a few years later...and time for an update. My wife and I recently purchased a home, and needed to call a plumber twice for small issues...a new garbage disposal and fixing some broken pipes underneath a sink. Both times were emergencies, as pipes broke and the garbage disposal was leaking. Butterfield has someone onsite at our home within 24 hours. Excellent service, great follow-up, very reasonable pricing. Keep up the great work, guys. read more

Butterfield was very prompt and helpful when I had a toilet overflow in my townhome. I share a plumbing system with three neighbors, and Tory efficient and was very helpful in explaining how the pipes ran between our homes and what might be the issue. When he finished working, he gave me a complimentary audit of all the toilets and sinks and washer/dryer and offered helpful maintenance suggestions. A couple weeks later I had another issue with the same toilet, but it was unrelated to the work Butterfield did. I spoke with the owner Herb and he was completely helpful in ameliorating the problem and even refunded me the charges for the original work they had done. You guys are amazing! Wonderful customer service, timely, and a very fair price- somewhat lower than others I saw. Thank you! read more

I sure was in a pinch last week. One of my tenant's toilettes literally exploded which caused it to leak through the floor into another, sadly/gladly empty apartment. Called butterfield and they came right away. I should mention, this happened in the middle of the night... Crises averted! They did an awesome job! Thanks! read more

What a great experience! This is the kind of excellent customer service I seek to provide in my own business. Over the phone, Sheila was flexible and proactive in finding a time that worked in my busy schedule. I got an appt. within two days of calling. The technician, Jared, was very thorough, a good communicator and personable. He and his apprentice Ruben were considerate and conscientious of me and my home. He quickly assessed the problem (sewer gases from an unused shower) and told me how to prevent it in the future. He moved on to snaking a drain that was disgusting (in spite of my best efforts, really!). He gave me an estimate before he started the work, of course, and completed the job in a timely way. He caught a disintegrating trap below the sink and replaced it. I saw the part. It was beginning to flake and crack. I LOVE professionals who are thinking prevention of these potentially expensive equipment failures! He also took me through an evaluation of the other drains and pipes, including the water heater. He schooled me on what to look for as the water heater nears the end of its useful life. Again - love that! I will definitely call them again. read more

One day I noticed our crawl space had a large puddle of water under our bathroom, and after being ripped off by Southwest Plumbing, I needed a new plumber. I'm so glad I found Herb! 1) They weren't flaky and provided accurate estimates 2) They helped me understand my house's plumbing and pointed out several other problems I didn't notice. Some were urgent (a sewer pipe that had a crack nearly all the way around), while others were valuable warnings 3) They didn't rip me off I've only had one mediocre encounter where a repair didn't actually fix the problem, but they came back the next day and took care of it. read more

Used them twice now, both were positive. 1st time out, they never even charged. 2nd. time out they fixed pilot light in the water heater, AND the gas fireplace, though they said this was not in their general area. On top of fixing the problem, the tech, Mr. Cameron told me how to fix the problem in future if I wanted to do it myself. He was SUPER helpful. No hesitation in recommending them. read more

This morning I walked into my garage only to discover that an expansion tank had failed on our water heater, and water was dribbling out. I shut the water off and called Herb. He came over at 1pm, did a quick inspection, and provided an estimate. He went to get the part, came back around 3pm, and was done at 3:40pm. Problem solved! All the while he answered all my questions and politely explained what he was going to do. Herb seemed very knowledgable but was eager to break things down and explain them to a layperson like myself. Plus, his quote was very very reasonable for the work. Definitely wasn't out to take advantage of the situation. I highly recommend going with Butterfield Plumbing - you won't be disappointed. read more

Just about as good as it gets when it comes to a plumber in Seattle. I highly recommend calling these guys for any of your plumbing needs. Great service, great prices read more

Needed a knowledgeable and trustworthy plumbing company to come and help install my garbage disposal during a busy month. The plumber was very prompt and courteous and seemed knowledgeable about the entire wiring and installation process. I've been trying to get information for the installation of a reverse osmosis water filtration system, specifically one with remineralization capabilities and getting the dispatcher to provide me any information on the brands and prices of the units they carry has been like pulling teeth. Very frustrating (hence the 2 star downgrade) when I don't want to pay for a plumber to just come out and introduce me to products that I can find myself online for the necessary specs. read more

These guys really are as good as it gets. We've moved into a rental home that needs a lot of fixing up. They know that our landlady is paying for all this, but they don't try to hike up the prices at all. They are friendly, competent, and they show up when they say they will. Their estimates are right on, and I especially like that they charge by the job, not by the hour. They estimate how much it could maximally cost, but they do their best to keep it under that, and so far that's what they've done. Their prices are also less than other companies I called. These guys are a small business, so please consider using them. You won't be sorry, and you will probably save yourself some money and hassle. read more

December 2017-January 2018: pump they installed one year ago has failed. Have called several times and left messages; no one ever returns my calls to repair a system that is well within warranty. Average of 0 stars and 5 stars = 2.5, but I'll round up to 3. January 2017: Called regarding a gas valve and received an appointment for about 36 hours later. In the meantime, our sump pump failed. When Paul the plumber arrived on time, he also checked out our sump pump, scheduled emergency vacuum and disposal of the overflow sewage, acquired a new pump and installed it all within a few hours. Kind person and quite helpful. read more

Well my experience with Butterfield was a good one. I called to get a service call to replace a toilet and we set up an appointment and Michael came out on time and installed the toilet that I had purchased. Friendly, and no leaks. Then I needed a bathroom bid because my plumber couldn't make it and Herb came out on time and gave me a bid the same day and a follow up call. It's hard to run a successful service company, and I think Herb is doing it right. read more

Normally I won't review a business until I've had at least two interactions with them, but I think for emergency-plumbing needs we can agree that one is enough. I had a water shut-off valve go sideways in the guest bathroom tonight. The toilet was running and the valve wouldn't fully shut off the water supply. Older plumbing in this house built in the 1950s, the affected plumbing was from the mid-80s or so. My only options: Shut off water to the whole house, or check for emergency plumbing services. So I checked Yelp and a couple other sources for recommendations on plumbers more local to my area. I couldn't see myself calling any of the plumbing contractors who advertise on the radio, and I was hoping a more local plumber who offered 24-hour emergency service would also be able to make the service call sooner. I'm glad I found Butterfield Plumbing on Yelp, because the total time from valve break to finished repair was under 90 minutes. Derek, the technician, was fast, professional, and courteous. He had the repair completed within about 25 minutes from when he walked in the door. Well worth the emergency-service fee to have the peace of mind so quickly. Will definitely look to Butterfield for plumbing needs in the future, both emergency and planned. read more

I can not say enough about Paul and the work he did to fix the clogged drain, while explaining every aspect of it to me. Gave me plenty of good advice, was clean and considerate of covering his shoes and cleaned up after his work was complete. Definitely will call on Butterfield Plumbing in the future if needed and will highly recommend thier services to all my friends. Thanks again, Paul and Butterfield Richard Toellner read more

Wow, I'm pretty sure we've found the most honest plumbing company in the universe. My husband and I discovered a leak in our kitchen sink. We found these guys and gave them a call last Thursday night and they asked if we could wait until Monday. The leak wasn't an emergency so we said we could wait. Derek came by, took a look and fixed the problem in 5 minutes and you wouldn't believe how affordable it was. I'm not about to name any quotes, but trust me ... their honesty and quality of work is worth every cent. read more

This company is great! Scheduling was easy - my problem was a non-emergency, luckily! The dispatcher called to confirm my appointment a few days beforehand. The plumbers, Thomas and David, were running 20 minutes behind schedule but called me in advance to let me know. When they arrived they both put on booties to keep my floors neat, which I appreciated. They were both very friendly and personable. They listened attentively as I described my problems to them. I have a corroded fitting on my tankless hot water heater. I was hoping they could replace the rusted parts and replace them. Thomas informed me that, because the tankless heaters are very finicky (I totally agree - they're horrible) Butterfield does not service them. He apologized profusely that the dispatcher did not inform me of this before scheduling the appointment. After that, Thomas took one look at my leaking garbage disposal, gave it a quick adjustment with an Alan wrench and the problem was solved! He said there would be no charge because it was such a simple fix! I was beyond thrilled. I will absolutely call on Butterfield for all of my future plumbing needs and will enthusiastically recommend them to friends! Thanks, Thomas and David for a job well done! read more

I used Butterfield a month or so ago and had a great experience . They showed up on time, were nice and polite, were fast, and stuck to the price they quoted me over the phone for my clogged pipe. The price I paid was very reasonable! I would use them again and recommend them to anyone. read more

I highly recommend Butterfield Plumbing if you are looking for a quality company that actually cares about its customers. We have used quite a few plumbers over the years and I think we have finally found someone that we'll be able to work with for the major remodel we have down the road a few years, plus a few other things that need to get done before we can do the fun stuff. Thomas and David came to fix a simple leak in our shower, but more importantly, Thomas was extremely patient and accommodating when we asked him a gazillion plumbing-related questions we have about our current home. Like a lot of folks nowadays, we need to get it all done but finances dictate we do it in pieces. Thomas patiently explained all of our options and helped us to sort of mentally prioritize how and when this all needs to go down. The whole time - he never once made us feel like our questions weren't important or that we were taking up too much of his time. Best of all, he had the parts we needed right on his truck and fixed up our leak in a jiffy - without trying to sell us on some major fix or fancier fixtures we didn't actually need. Why don't other plumbing companies get this concept? If you treat the homeowner like a valued customer, they will call again and again. Butterfield clearly gets it and values its customers. Trust me - you have found your plumber. read more

I can't believe it - I have faith in a plumber. Called after hours to say I didn't have an "emergency", but I was leaving town in a few days and can they fit me in on a very tight schedule for a service call to clear a drain that has been COMPLETELY clogged for over a week. They were in constant communication with me the very next morning and even finally gave me the option to call someone else in case they couldn't fit me in instead of making empty promises about "he'll be there", etc. I DIG straightforward honesty even if it's bad news. They were able to send Derek who was a JOY to deal with, no BS quote at no charge. Told me EXACTLY what was going on and EXACTLY what it would take to fix it AND WHY, things I have heard for a few years but finally blew up since the old landlord never took care of it. Also came in HUNDREDS cheaper than other plumbing services have "quoted", never in writing and always shady-sounding, talking about the "extensive reconstruction work" that would be necessary...hmmm. :-/ Got it in writing and now have every confidence to schedule the work for when I get back from vacation in 10 days. WHAT AN ABSOLUTE PLEASURE. Nice work, Derek, and good show, Butterfield!!! :D Thank you, Yelp, for helping me find them in the first place!!! read more

I needed to get my jacuzzi bathtub removed and replaced with a new tub. Herb and Paul did a great job with working around my tenant's odd work schedule. Paul was able to figure out the cause of the leak as well. They have reasonable pricing with quality work. I just called them today to have Paul come out and take a look at my dishwasher. It feels good knowing that I can rely on Butterfield Plumbing. read more

Torn on this one. Glad I didn't have to fix my own garbage disposal, but for about 10mn of digging in the disposal and pulling out some debris, (no special tools or taking it apart) we were charged $191! I mean, I'm glad I didn't have to do it, but had I known the price I would have been a little braver with the exploration I gave the sink myself. read more

Oh, pulleese. Workmen trekking through my home with their muddy boots and clothes on. Apparently, they came here directly from a sewer job. Plumber chatting on the phone while apprentice clears the sink drain. Apprentice takes the crap that had been clogging up the sink, and flushes it down the toilet. That (duh) clogs up the toilet! I pay the bill, just to get the bums out of my home. Later, I email the owner. He says that the plumber told him they never touched the toilet. Huh? That's where the plumber was sitting (in filthy clothing) as he chatted on the phone. Also, plumber apparently did not see apprentice flushing the crud down the toilet, because said plumber was not upstairs supervising the apprentice during the entire event. I request a partial refund. Owner offers 15% off of my next visit. Next visit? Are you kidding? read more

2 toilets in the top floor were plugged up while the bottom one was working fine. I called Butterfield Plumbing on Friday, a lady answered the phone, I explained the problem and asked her for a quote, she told me they charged $65.00+tax dispatch charge and $165.00+tax per hour of service. we scheduled appointment for the coming Monday when a technician named Paul and assistant arrived. Paul, a pleasant guy said they charged $195.00+tax for the first hour and $165.00 per hour thereafter in 15 minute increments. In addition they would charge extra $200.00+tax for removal and installation of the toilet if required (although he didn't think it would be necessary). I told Paul that I had been quoted $165.00+tax hourly charge and no higher first hour charge or special fee for removal of the toilet. After a phone call to his office, Paul reduced the 1st hour rate to $165.00+Tax but refused to remove the $200.00+tax potential charge. I declined their service after expressing my disappointment for not providing me with a correct quote on the phone when I scheduled the visit. a. read more

After reading good reviews on Yelp, I called and left a message with my request for an estimate. I left also my address and the date I was available. Someone named Andy called back the next day and left a message to call them back and we could set up a time. I called back to set up the time I already requested the day before, then got put on hold for a long time. The guy said there were three people waiting. I hung up and called back and he wanted to make me wait again but I couldn't so we made the appt. for a water main line replacement estimate. Then he told me that they may or may not make it and that I should call them back the next day to make sure we're on. Wha? I told him that it is their responsibility to call ME and let me know if they won't make it. Sure enough, I busted a gut to leave work early to get home in time for the appointment and Andy called to say they wouldn't make it. Something told me they never planned to come at all. I won't be calling these guys back because it wasn't a good first impression. Plenty of other plumbers out there who actually want my business. It's the little things like this that businesses need to pay attention to. read more