The item arrived on time, but I had questions about the setup(it was a foreign made item, and…read moremanual was a bit weird.) The support I received from them was mediocre. I could have bought this item at Walmart, but I chose them for the reputation...live and learn!

3 strikes & you're out in my book!…read more 1st order: Shipped late. Quickly discovered that they do NOT make anybody available to resolve issues by phone -- you have to leave a number and wait/pray for a return call. At the time I had the specific e-mail of an associate I'd dealt with earlier, and he jumped in & helped immediately. It appears they've plugged that loophole now. 2nd order: Shipped open box product where new product was advertised/charged. Same old story: nobody available to speak with you. Either leave a # or e-mail. They ended up issuing a $50 refund, but this should not have happened. 3rd order: In a panic I ordered a $150 TOSLINK cable, but found out later the issue was elsewhere. Again: nobody available to assist with the return. In response to e-mail, they did approve the return, but charged a $15 "return label fee." Grrr. Hopefully I'll have my wits about me next time & remember to avoid these shady people who only half-heartedly provide customer assistance!

Cannot say enough about the excellent experience we had with Synergy. The owners, Michelle and…read moreAaron, helped bring incredible audio/sound to our home. They helped us articulate our needs, make a plan with the options that were best for our family and home, and their team was incredible when it came to installation: detail oriented, respectful of our space and patient in teaching us how to use everything. We now how incredible sound/music in our indoor and outdoor living spaces. A+++ all around.

Great service and quality of work!! They are very responsive. Clear communication and expectations…read more Great job!

I honestly don't even know where to begin, Sound Station & Security completely blew me away from…read morestart to finish. From the moment I walked in, the customer service was absolutely next level. You can immediately tell this isn't just a business, it's a team that genuinely cares about what they do and the people they serve. Every single person I interacted with was knowledgeable, friendly, and went out of their way to make sure I felt confident and excited about my decision. The owner himself even took time to be involved, which speaks volumes. It's rare to see that level of hands-on commitment, and it made the entire experience feel personal rather than transactional. They didn't just sell me a system, they walked me through options, explained everything clearly, and made sure I was getting exactly what I wanted, and honestly, even better than I expected. What really stood out too was the value. For the level of quality, expertise, and service you're getting, it's more than worth it. You can tell they're not just trying to upsell you, they genuinely want you to get the best setup for your budget, and that kind of honesty is hard to find. The install? Flawless. The attention to detail is unreal. Everything looks clean, professional, and sounds absolutely incredible. You can tell they take pride in their work because nothing felt rushed or half done. And speaking of speed, the turnaround time was insanely impressive. I expected to be without my vehicle for much longer, but they had everything done quickly without sacrificing quality whatsoever. If you're even thinking about upgrading your audio system, do yourself a favor and go here. This is the kind of business that sets the standard for how things should be done. I'll be recommending Sound Station & Security to everyone I know. 10/10 experience. Easily one of the best service experiences I've had anywhere.

I went in today looking for advice on troubles I was having with installing my stereo system in my…read moretruck. These guys had all the answers. I took their advice and came home, and it worked perfect. i had bad advice from several other techs from other companies but these guys knew their stuff. i didn't even buy anything, "yet" but they took their time to help me. Amazing!!! Thanks so much guys!

Scott did an amazing job on the install of a 55 inch frame TV. He also showed me how to use it…read moresince I was unfamiliar. We liked his install so much that we bought 65 inch TV for the family room and he brought the adjustable frame for it to attach to the wall so that it looks like it's floating in the niche. I would definitely recommend him without hesitation. He was also very easy to schedule. Came on time. Very good with time management.

Scott was on time, knowledgeable, and very strong. He took down our…read more 77" tv from above our fireplace and carried it out by himself. Then, at our new home mounted it on the wall pdq. Added a sound bar(difficult attachment). He worked super fast and made a tough job look easy. Highly recommend him. Bob A.

I researched this company multiple times over the course of a couple years to handle consultation…read moreand installation of a large 4k TV and sound system. I was looking for people with greater experience than Best Buy. Mark got back to me very quickly and we arranged to have Karl visit us for a consultation. Karl listened to all the details of what I wanted in my setup, offering plenty of feedback on what I might expect and need. (He also took a look at my network closet, but I chose not to do anything with it.) By the end, we had probably spent an hour or more together and I got an excellent plan that we decided to go with. When my TV came in, Karl offered to come over ASAP to do the work. He showed up right on time, bringing Jeff along to do the job. They created an entirely clean setup for me, with wires running through the wall, and were able to install electricity and relocate networking cables to accommodate the mounting location. They walked me through the physical setup and the TV settings I would need to consider. During the review of the TV, *they* found a flaw in the screen and immediately let me know that they would handle getting a replacement and be back as soon as it came in. They just completed that work for me today and we went through the same review. Karl and Jeff were both great guys. (We talked horror movies and the quality of blacks in the new tech.) And something more I appreciated: they wore masks while in the house, removed their shoes when they came in, and left my house clean. I will be calling these guys again when I need something done. I trust what they tell me and they deliver on what they say.

We hired Element Integration to mount some TVs and install additional speakers in our house. They…read moredid an awesome job and at a reasonable price. They always made sure we understood what they were going to do and where for any significant matter during the installation process. They also addressed a concern we had about a visible plug. They were thorough and cleaned up throughout. They're also nice guys and easy to talk to. Karl, Jeff and Danny are a great team and went above and beyond. Would definitely recommend them.

I scheduled an appointment with HelloTech, but the technician never showed up. I waited around and…read moreonly got vague updates through chat that they were "working on assigning a technician." Hours later, still nothing. What made this worse is that I had to ask multiple times what was going on they never proactively updated me. Eventually, I had to cancel the appointment myself. this was still a complete waste of time. If you need reliable service, look elsewhere. I can't recommend HelloTech after this experience.

They are rather deceitful in their pricing. As I went to check out, there were fees for different…read morethings that added considerably to the bill. They were also a high-pressure company to grab you as a customer.

Ivan is fantastic! After calling around to multiple companies on Yelp and Thumbtack, I gave Ivan a…read morecall and he was able to fit us in the same day and gave us a reasonable price (half the price of Best Buy)! As someone who was getting their tv mounted for the first time he talked through all the decisions of height, tilt, and how to minimize wall damage in our rental with me and gave me his expert recommendations given the layout of our room. He also went above and beyond for wire concealment and mounted our AT&T and roku boxes and power strip to the back of our tv to ensure the mounting was sleek and most importantly safe with all cords out of reach for our baby! He was also very thorough with each step, allowed me to inspect it to make sure I was satisfied, and ensured he cleaned up before he left. Highly recommend Ivan and his team!

Ivan arrived promptly as scheduled. He is very professional, yet personable…read more He was adamant that the placement of the TV was what we wanted. Upon discussing things with him, it was evident to me the level experience he has and I was very pleased by the entire experience. We could not be happier with the mounting job he did and I will definitely call him when it comes time to do another mount. Definitely going in my contacts for the future.