This company is 100% legit. It did not quite work out in terms of hiring them (through no fault of…read moretheir own). Schedules and personal circumstance just couldn't be overcome. I do appreciate the attention to detail during out initial interactions and their willingness to go above and beyond. They will be my number one consideration in the future should I need another appliance repair. My faith in Tucson appliance repair companies has been restored for the moment.

Misdiagnosed, expensive repair, doesn't stock parts…read more Prompt reply and came right away. $85 service charge is pretty common and typical for diagnostics. Determined it was a burned pump and quoted $350 to repair. But he included a 2nd $85 charge for another return visit. Other operators stock parts and don't require a 2nd visit. I even asked ahead if he would have parts for this model and he assured me he would have them. I ended up just buying a new dishwasher. When the installers came, they found that the hose was clogged and so I shouldn't have even needed a replacement. This should have been a very simple repair. Instead I wasted $85 on an incorrect diagnosis and spent $600 on a new dishwasher I didn't need. Be sure to confirm that repairs can be made the same day. And be sure that your service tech does a thorough inspection of hose lines.

Professional, courteous and respectful. Did the job and explained everything. Saved me a gigantic…read moreheadache. They came from Tucson to Tubac and the travel fee was worth it. Saved my expensive refrigerator

I have known Steve Martin for at least 25 years. He, in fact, worked for me for about a dozen years…read moreas an appliance technician. I am retired now, and I can honestly say that he is someone I recommend to all my friends. He is honest in his dealings with people. He is talented with the work he does. And he is a friendly and outgoing person. Michelle is wonderful. She has the patience and demeanor to handle complicated customers and complicated problems. They make a wonderful pair. Ken Gailey Former Owner of J & B Appliance in Tucson

I was having trouble with burners on my stove shorting out . They did a consultation which…read moreincluded about an hour of testing and stuck to their $65 consultation fee. They were knowledgeable and very nice.

Even though my old washer wasn't fix, the repairman didn't try to recommend a repair that wasn't…read moreworth the cost due to the age of the washing machine. That in itself was impressive with a lot of shady businesses out there, just out to screw you I appreciated the honesty. Very professional from the dispatcher to the repair tech. If or when I need an appliance repair, I have this business now in my the contacts in my iPhone.

Synopsis: Jason is a super knowledgeable, diligent, clean-as-you-go, and reasonably priced…read morehandyman. A born/raised Tucson family man. I would hire him again in a blink. He is preferably based on his namesake east side but will wander as far as midtown. I had several/varied projects needing attention - installation of a new dishwasher (and hauling away the old), installation of a kitchen sink garbage disposal (where there wasn't one at all), resolving a minor freezer issue (ice sheet forming at bottom, under the drawers) and replacing a strip of tile in front of the fireplace. All were completed A+ for a total of about $600 in labor, plus all the parts: $120 for the Costco disposal and another $100 in supplies (mortar, tile, grout, plumbing). This included a couple of 5 gallon buckets and a small circular tile saw blade (all of which I let Jason keep). Because the mortar needed to dry for at least 24 hours before grouting, the project spanned two Sundays... yes the man is his own boss and regularly works 6+ days/week. He's good about messaging too but sometimes cannot respond until evening... like 8pm. That never bothered me and my replies frankly encouraged it, Lol. I am a solid fan of the guy however do be aware he smokes the occasional cigarette but (on his own) always does so outside and never "in the middle" of a task, only during logical breaks (completion of disposal, completion of mortaring, etc.). I mention this only because I have an aunt who is actually allergic to cigarette smoke. Besides the reasonable/reliable and very experienced qualities, I think my favorite is that he doesn't mind you shadowing and (enthusiastically) explains any wrinkles or issues he spots as he's working, oftentimes the fault of the previous installer. Bonus, he warrants his work for a year.

According to Jason, he came /Saturday and Sunday. This is NOT TRUE! He also quoted me $60 after…read more my leaving several messages. No mention made of emergency charges. He says he had to expedite the part.- I found it available on Amazon and at Walmart among others- ranging in from about $11-30- He charged close to $100.. He says I pushed the frig back too far...NOT TRUE! He pushed it back right up to the wall! both Friday AND Saturday! (It is still in the same place!) He claims I was rude...then why give me a 40% "discount"? Why would I have given him a tip if I was such an awful person? Says I attacked him? HOW? NOT TRUE! Says no problem since..NOT TRUE! Still no ice although it seems motor is on. (have someone coming to look at it) He said I would have a full bi of ice by 24 hours. Texted 2x asking for copy of receipt for part-NO RESPONSE! Asked for explanation of his charges not including part and tax. NO RESPONSE! Now he says he will not honor warranty- If I had a copy f the part receipt, I could go back to the company if a problem in the next year. I would not want him back!

Very Friendly guy,helped me pick a Washer and Dryer. Very Affordable prices. Very professionalread more

I purchased a washer and dryer from this company almost two years ago now. I have yet to hear…read moreanything back from them. the washer stopped working about three months after I purchased them. they came out and said they could repair it for 325 dollars. so I paid them and they repaired it. it then quit working a day later. this time they told me they had to take my washer to their shop for the parts they needed but wouldn't charge me anything more. I asked if I could have a loaner washer in the meantime. they brought me a washer that didn't work so they came the following day with one that did work. that is where this ends. I still have the "loaner washer" and have had no communication with the company. they don't answer my calls or anything. I even filed a complaint through the BBB and still no response. I just want the washer i wood for!!! don't do business with this company unless u want to get ripped off!!

Our fridge water filter housing failed and Mr. Appliance diagnosed it quickly, got the part fast,…read moreand Brian replaced the housing quickly while explaining clearly what had happened. The coils were very dirty as we have two dogs who shed and he cleaned them in the process. Pricing was very reasonable and clearly itemized on the estimate. They will be my go-to for any appliance repair in the future. They notified me in advance about part delivery timing and when the tech would arrive and he got here on time and was very efficient, good to have a service like this in Tucson.

Mr appliance replaced a compressor in my lg refrigerator  1…read more It took text 6hours to install kitchen was consumed debri left behind 2. 6months later refrigerator goes out 3. This time lg contract lg specialist to come out within the week to replace repair it took two/hours ....according to specialist  They never change the filter  *They never flush the system which is required before a compressor install  *They never updated the software  and  *They used an older version of compressor which I had to wait 3weeks for the part  *Mr appliance is a very small outfit owner is terrible in customer service not knowledgeable but thinks he is the wife knows customer services but is at a disadvantage because husband as owner...they are now worth the service fee go with ATS Sent from my iPhone On Jun 26, 2026, at 11:13AM, Kgray wrote: Mr appliance replaced a compressor in my lg refrigerator  1. It took text 6hours to install kitchen was consumed debri left behind 2. 6months later refrigerator goes out 3. This time lg contract lg specialist to come out within the week to replace repair it took two/hours ....according to specialist  They never change the filter they never flush the system which is required before a compressor install and they used an older version or compressor and I waited 3weeks for the part  Mr appliance is a very small outfit owner is terrible in customer service not knowledgeable but thinks he is the wife knows customer services but is at a disadvantage because husband as owner...they are now worth the service fee go with ATS Tried to call you first call was ignored several time now will post on yelp Sent from my iPhone On Jan 13, 2026, at 3:06PM, Mr. Appliance of Oro Valley order was put on week of Christmas 2025 I did not leave a review on this date cause it was nothing worrying of saying but here we are 6/26/26 and pissed poor service before and after

They came quickly and analyzed the problem. They didn't pressure me to do unnecessary repairs!read more

We went thru sooo many repairmen and still our ice maker wasn't making ice and the freezer and…read morerefrigerator were not holding the cold. Lost food, etc. Decided to call 5 Star and Vitaliy came.out. What a godsend. He was early, immediately diagnosed two problems and gave a reasonable price to fix our fridge which we were getting ready to replace. Can't say enough about this company and their repairman.