Updating my review as I am still a loyal customer to both Herman and Rosa. I've had everything from…read moredenim to t-shirts tailored here. I've had all my suits tailored here, and all of my vintage finds are always revised and perfected for fit at great prices for quality work. If you're looking for a tailor of seamstress, this is the best place to go.

Rosa and Herman are life savers. I went to them the day before flying out of town with 2 sport…read morecoats that needed alterations. They did a fantastic job and the coats fit me perfectly. For a 1 day turnaround, the price was extremely reasonable. They'll be my go-to tailor from now on.

I came in a couple times to dry-clean my husband's work pants and suits/collared shirts. Great…read moreservice. Less expensive than the one down the street from my house. They ask when I wanted it ready; I said a couple days and said it was no problem. I even lost the receipt and they easily found it with my phone moment. Always pleasant.

I had a few cashmere sweaters cleaned. The quality is good. The timing is as promised. The value is…read moregood in my opinion. The service is friendly. Would recommend.

Her work is quality and she's accurate and meticulous. Items are ready when she promises. I would…read moredefinitely give her a try.

I went to Vivon last minute at 4pm Thursday to get a dress I'll be wearing for my cousins wedding…read moreon Saturday . I needed to get it hemmed and she was so accommodating and nice. I went there tried the dress on and she asked how far up the hem should be. Because the dress was multiple layers she quoted me a price and didn't charge me for the rush fee since I was a first time customer. I was able to get the dress hemmed by Friday 4pm! Of course I tipped her well because hello she took care of me and I will take care of her! I will definitely recommend her to all my friends and family!

Super helpful and great price! Wife took all my Yankees jerseys here and they are spotless and look…read morebrand new, i also had my daughters backpack fixed good as new. This is our new go to cleaners!

I have used this business before, but unfortunately this experience was very disappointing and did…read morenot meet my expectations. When I initially arrived, I spoke with one of the employees regarding a small coffee stain on the front of my shirt that I wanted removed. During our interaction, the employee appeared distracted and was using Facebook while I was speaking with her. She examined the shirt, acknowledged the stain, and instructed me to return a few days later to pick it up. When I returned, the same employee was again on her phone while assisting me. As I was paying for the service, she suddenly asked, "By the way, were these stains here?" I looked at my shirt and immediately noticed blue discoloration and marks that appeared similar to bleach damage. I informed her that these marks had not been present before and reminded her that the only issue with the shirt originally was the small coffee stain on the front. The employee insisted that they do not use bleach and stated they would keep the shirt for another week to attempt to correct the issue. After a week passed, I returned only to find the shirt in the exact same condition. I also never received a phone call or update informing me that they were unable to fix the problem. During this conversation, the same employee explained that the individual responsible for cleaning and inspecting garments documents existing damage by taking photos before items are processed. She stated that if there are stains or defects prior to cleaning, photos are taken. If there are no issues, no photos are necessary. No photos had ever been taken of my shirt, which would suggest that there were no existing discoloration issues beyond the small coffee stain. Despite this, she continued insisting that the shirt had been brought in that way. It was close to closing time and she shut me down and stated we had to go. Very rude demeanour. I was then instructed to return a few days later to speak directly with the owner regarding a resolution. When I met with the owner, I was told there was a possibility that an employee may have used bleach on the shirt. This directly conflicted with the previous statement that bleach was never used at the business. At that point, there appeared to be no accountability or consistency regarding what had happened. To resolve the matter, I was given only two options: 1. Keep the shirt and receive store credit $10. 2. Receive compensation for the shirt's value with proof of purchase, but they would keep the shirt. I explained that I believed I should be compensated for the damage while also retaining possession of my own property. I was told that was not an option. This situation is about more than just a shirt. The most concerning issue was the lack of accountability and customer service throughout the process. A mistake can happen at any business, but taking responsibility and properly addressing it is important. If this had involved a wedding dress, suit, or another valuable item, the outcome could have been much more serious. Lastly I was issued a check, they kept my shirt and owner still insisted I do not leave a bad review. Well, I'm being honest.

I've been a long-time customer of Mr. Chan and his team, and they always provide excellent service…read more My clothes consistently come back clean, fresh, and well cared for. They're reliable, professional, and truly value their customers. Highly recommend!

This review is long overdue. 2 years ago I brought in a dress I was hoping could be altered in time…read morefor a wedding. They really spent time telling me what could and couldn't be done to adjust the dress. They got the alteration done in time for the wedding which I very much appreciated. Today, I returned with a stained jacket to be greeted with such friendliness. As others have mentioned, Richmond Express Cleaners offers really exceptional customer service and seems to really care about quality. Thank you!

Amazing service…read more Needed a uniform dry clean and quick and the wonderful woman at the front was able to accommodate at extra cost.

I urgently needed my new suit to be altered for a get together this weekend. I called in and the…read morerepresentative told me they can accommodate me immediately and have it done in 24 to 48 hours. When I arrived, I was enthusiastically greeted and the seamstress helped me do all my measurements so that I was in and out in about 10 minutes. The next morning I got called that my alteration was done. Pricing was incredibly reasonable and everything was done in a timely manner. I definitely would recommend this place as I personally used it and I'm now going to be bringing all my dry cleaning and future alteration needs here.

I took in my cardigan for the balloon sleeves to be taken in and not be so balloon-y. She was…read moreoffering suggestions on how to make it work and with other requests that I had, she would think on it, look at how the garment was sewn and gave me her recommendations. I appreciated her feedback and help and I cannot wait to get my cardigan back!

Decent service & quality but WAY overpriced! I believe the…read moreowner out right overcharged me for simple hemming. I feel like she ripped me off

Flawless work, amazing price actually, great turn around time and a pleasure to do business with. 3…read moresuits perfectly tailored and another coming. Thanks again Mary!

This lady saved me!…read more I took my dress to get it altered at another place, and the seamstress forgot to sew a huge part inside the dress. I called the other place and they recommended I go here (they had left on vacation for 2 weeks). I dropped off the dress lady sewed the dress and I asked for it to be steamed. The process was painless and quick. I appreciated her quick turn around since the wedding was the next day. I will def go back and hope to do get something's altered in the future. She only accepts cash and or check for forms of payment - no debits or Ccs.