If you are ever in a house fire, as we were, please beware of ambulance chasers. Renewal didn't actually chase us, but they came after they were recommended by another ambulance chaser, and in the middle of our stress and worry and their assurances that "Don't worry, insurance will pay for everything," they ended up taking clothing that was going to the Salvation Army anyway and rugs that were destroyed by the water damage of the firefighters anyway, and charging us for it all. Our bill was in the tens of thousands, and they wouldn't return anything to us to inspect the damage until after we sent the check. Once we realized there were thousands of dollars there of damaged goods that they should have refunded, we never heard from them again. It's true that insurance did pay for it, but insurance didn't pay for all the damaged area rugs and other things we needed to replace. A lot of the bigger rugs came back smelling vile, of mildew, because our house restoration took more than nine months before we received back the rugs, so I don't have pictures. We threw that stuff out immediately. All in all I would say that this company owes us about $7000 that we'll never see again as, despite my emails and phone calls, we never heard back from them after they got our check and delivered the last of our stuff. If you ever have a fire, think about going to a fabric cleaner you know, first. read more

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I contacted Renewal Claim Solutions to inquire about cleaning and treating several items following a mold remediation project. I received a prompt callback from Kathryn, who provided a comprehensive explanation of the process and requested that I send her photos of the items so that she could share them with her team and provide me with an estimate. I promptly sent the photos via text at the conclusion of the call, but did not receive a response or any acknowledgement. I sent Kathryn another text the following day, but I still did not receive a response. On the third day, I called again but was met with no answer or return call. I found the service to be unprofessional. I cannot recommend their services. read more

Unfortunately our experience has not gone so well with this company. Yes, they were very prompt to show up after our house fire. Yes, swift and very nice at the onset, but misleading as well. Looking back at our experience with this company, niceness is only for purposes of earning the project. Here we are over two months later and we've been promised our smoked damaged items would be delivered but RCS has failed without any communication. Nimesh's first explanation was, that we were given the opportunity to request rushed items. Yes, absolutely true. But had we known that we would not expect our items to be returned for two months we would have rushed the entire job. Who would know that it would take two months after you are promised 3-4 weeks. We requested that some old souvenir type hats (about 15) not be cleaned, it was not worth it to me. Nimesh decided for me that it's worth it for them to get cleaned after pressuring us and they were already in his hands, I had no choice. There were other unnecessary items added to this project in order to drive up the cost of the project. Attached is just a bit of my conversation by text so I can briefly memorialize my experience for whomever it may concern. We only want buyers to beware. read more

My frustration with my experience has to do with both renewal claims solutions and my insurance. There was a fire in an apartment next to mine in May of last year and my insurance required Renewal claims solutions to come assess the damage for them. It took many weeks to actually get someone out to my apartment, they weren't particularly flexible with my work schedule and had to cancel appointments several times due to being stuck in traffic or running late. They even when to the wrong property once and completely missed an appointment. When they did come the man who I worked with was very nice and I pointed out some textiles that were damaged and he bagged them up to be cleaned. Let me mention here that my insurance told me it was required to have a vendor come out to see if cleaning could be done and did not clarify that the cost was not going to be covered even though they told me it was required. I did not receive a quote from renewal claims solutions either which I would've greatly appreciated since there were some items that would've been cheaper for me just to replace. I got all my items back and thought the whole process was done. Until last week (almost nine months later) I get a call from them saying I owe them for the textile cleaning since insurance didn't cover it. Overall could be a more organized process and better communication needed. Staff was always friendly which I appreciated. read more

Hello Renewal team, your prompt response, and quick action were truly impressive. You handled everything with a strong sense of urgency, which made a significant difference. Thank you for your outstanding services! read more

Renewal was referred to us by Farmers Insurance after a fire in our house. They were very prompt in arriving for the first appointment and patiently explaining the process. The day of pickup they were swift and professional and extremely courteous. The rush order was sent back on time and clothes were impeccably cleaned and shoes were cleaned and individually wrapped. It was such a relief during the difficult time. The remaining items all came back after a few weeks to clean upholstery and again the delivery folks were polite and efficient. Highly recommended ! read more

Renewal Claims Solutions went above and beyond in what I expected them to do for me. They came in and spent significant time answering all my questions on what smoke damaged items can be cleaned and how they will be cleaned. I was very thankful for their prompt communication, attention to detail, and quickness in getting the job done. After talking to my neighbors who have had other cleaning services work on their smoke damaged items, I can confidently say that Renewal Claims Solutions is head and shoulders above the rest. read more

I can't express how happy I am with the services provided by NARD especially the owner Nimesh and his team member Missael. NARD is one of the subcontractors for Nexxus solutions group. From Nimesh contacting me to check my availability to delivering rush clothing and the regular clothing, everything was 5 star and to the highest standards. The team was very respectful of the property and clothing both while taking them away and while putting them back. Our clothes came in hangers and wrapped in plastic bags. I'm just so very grateful to NARD for taking such good care with my clothing, shoes & other bulk items etc. Our clothes needed to be odor cleaned because of a minor smoke at our home but the textiles had significant amount of soot and smell on them. The rush clothing was delivered to our hotel within 3-4 days of pickup and the regular clothing was delivered on time and the team kept the boxes in the respective rooms. I greatly appreciate the follow up from Nimesh and Brianna during and after the delivery to make sure that everything was as expected. The entire company is very professional and I highly recommend the NARD team. Thank you for everything! read more

This company has now responded to my review and posted conflicting statements and untruths. I never received an itemized list of everything they took from us. Not once. There were never 100+ photographs sent to us of our items. Most of the back and forth of as this owner has described is completely embellished. I actually had most of my interactions with this company in writing, especially after I saw how they kept saying one thing on delivery and then the date they gave would come and go, with no delivery. So I have the communications in writing. I'm happy to continue to pursue this if this owner wants to keep telling lies. To date we are still missing clothing. For the owner to describe the interaction this way and say he's apologetic is just not true. Not once did they apologize. We did tell them a description of our items that we could recall as we listed in the review too and sent back their own photo of the missing back of clothing that was never delivered. Course when you go through something like this, the last thing you as a homeowner are doing is creating an inventory, you are relying on a company who does that for a living to do that. Their competitor, who Nimesh, slammed left and right did that. They gave us a printed clean inventory for the items they took. For example - 10 shirts, 15 coats, etc. That did not happen for any of the laundered items from Nimesh's company. Nor have they provided us with a list or items they destroyed or ruined, but I have emails exchanged with them, where Nimesh says something was on the destroyed list. This company's "inventory" of laundered items is those photos of bagged clothing as I put up for you all to see. Those photos are here forever for all to see. Shame on this company for continuing their charade. Bad to worse for who? Were your clothes lost? Did you have a company rip you off? Destroy your clothes? Refuse to return them? Nimesh even asked for payment before delivery even though their documents all say that won't happen and they were not ready to deliver. If anyone's alarm bells were ringing it was the customer who was being defrauded. read more

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NARD by Five Star provided me with the best service that I will never forget. After a fire in my condo on July 5th that cause a great deal of smoke damage NARD was contacted by my rental insurance company "Lemonade". My consultant Nimesh contacted me immediately and came to my condo to review that damages and create a plan for cleaning my things. He was constantly in contact and provided a sense of relief during this traumatic time for me and my family. NARD came and gathered my things and provided me with a time line of when they will be ready. I should mention that I was scheduled to move to San Diego in three weeks and I had a two bedroom condo filled with loads of clothes, shoes, purses etc to be cleaned. They executed the plan in a timely manner. NARD helped me box up all my properties to be loaded in my U-Haul upon delivery. I just spent the last two days unpacking my things after moving and I was overwhelmingly happy to see my properties at the cleanest they've ever been. I'm talking about old shoes looking brand new. I was telling to my partner that I don't know what products they use to clean but I need that in my life moving forward. It's unfortunate that I moved out of the area or else they would be my regular spot for all my dry cleaning needs. Thank you very much team NARD and thank you to my rental insurance Lemonade for having contact with such an amazing company. read more

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These guys are amazing! The were very accommodating and professional. All my clothes were smoke damaged by a fire. Nimesh and his team did an outstanding job with getting the smoke smell out! Thank you guys! read more

Thanks to Kevner an employee here I've had a wonderful experience with this company and they did a fantastic job on my dry cleaning too

Even after submitting a complaint to The Better Business Bureau and them attempting twice to contact him to receive a response to my complaint, this company DID NOT RESPOND (which is their way of dealing with discrepancies) and many of our items have not yet been returned or replaced. DO NOT USE THIS COMPANY! Had I seen this statement prior to contracting them to assist us with smoke damaged items, I would not have hired them. Because this was a claim I submitted through my insurance company, NARD padded costs including gas mileage, employee travel times, employee cost for each employee who showed up at our home, storage fees and miscategorized many of our items. For example he charged my insurance company to clean 81 cocktail dresses, which he explained was an error. Then when he corrected the problem, still charged for 30+ dresses and I have 3. The in discrepancies were unbelievable. When brought to the attention of Nimesh, he asked me why I cared? Then he stated, "Insurance will pay for this without question. You will not be charged out of your own pocket. Let it go." I CANNOT! this is fraudulent behavior and NARD was clearly taking advantage of CZU fire victims and their situations. You will be required to sign a contract agreeing to hire them to clean your goods.- no problem. This company promises you a photo of each item taken from your home, then cataloged for your reference and supposedly returns everything to you. If not satisfied with the level of cleanliness, they will take your items and try again. Most all of this promise is false. Because I could not be in the house for a long period of time due to the smoke damage and the affects it had on me, I went through our home with Nimesh and his employee and showed him what and what not to take, then I left and waited for hours outdoors. Until he sent my insurance company an xactmate almost a month later, I discovered he took everything without care and without permission. Our things were thrown into large bags and photographed as bulk laundry leaving items unidentifiable. Prior to the delivery of your items, a cashier's check is required. I asked if Nimesh would stay upon the delivery of my items so I could confirm I received everything and he said that is "not their practice" and "not to worry" as they "are an honest company and he would make sure if everything was not there, that I would get it." Items WERE MISSING and Multiple times I have brought the missing items to his attention and I have had no response. There were several items he took back with him since spots were still visible. I allowed him a second attempt to clean them, as per his promise to clean them to our satisfaction with the understanding he would be returning them to me after a second attempt of cleaning. Instead, when I asked when I would receive my items, he said they are a total loss and I will not be getting them back. He has provided no letter to my insurance company of those items being a total loss and has kept them for himself. He also, after numerous attempts through texts, voicemail and emails, has not returned the items I said were not yet returned from the original delivery. I paid Nimesh, from my insurance claim, over $15,000. Some items (shoes in particular) were not cleaned at all and in person I showed him they were still dirty and he said they did their best. My shoes still had very visible dirt on them and even when they stuffed a my shoes with their paper, they forgot to remove my receipts from some of my shoes, showing they did not clean them. I shared a video with Nimesh showing him with a small amount of water and paper towel, I was able to clean my shoe myself. Neighbors of mine had the same experience with NARD Five Star Textile Restoration and he even offered one neighbor a cash settlement upon delivery. She refused his offer. This company has taken full advantage of us, and many other CZU fire victims. My post very much resembles Traci H.'s. What she says is absolutely true. I am positive there are so many more victims of this fraudulent company's actions, but haven't taken the time to report their experience. All of this information from the beginning was shared with my Insurance adjusters. I was never trying to gain a penny from this loss. Instead, I told my adjuster when I receive a refund for the items they took and charged for without my permission, I would be sending my insurance company a check for this cost. All we wanted from the beginning after such a catastrophic event in our lives and the lives of many of our friends, was to have our soft textiles cleaned after the fire. Unfortunately, his lack of care and professionalism haunt me often, which I am hoping will subside once I know others will not be taken advantage of. Again, I urge you not to use this company. If I could give them negative stars- I would, and so would neighbors who have had the same experience with awful Nimesh and his company he runs. Shame on him! read more

They were efficient I got things out in back quickly everything they did was top notch look

After my apartment caught fire, Renewal did a fantastic job of deep cleaning everything covered in ash and moving everything to my new unit. They were exceptionally thorough with cleaning our electronic appliances our couches. Even when we lost water in the apartment for several hours, they made an effort to clean as much as possible from the apartment, only missing a few dishes, which they provided a simple guide for proper cleaning of once the job was finished read more

I had mold related problems and had to have all clothing, shoes and other textiles cleaned of all mold and mold spores. I got in contact with Nimesh from NARD. He is very professional. He gave me all the information I needed about the cleaning process. He also took care of dealing with the insurance company and saved me a lot of money. His company also picked up the items and delivered they when they were cleaned. I hope never to need this type of service again but if I do I know who I will call. Thank you Nimesh and NARD Five Star for making a little part of my life easier. read more

Five Star Textile Restoration was great when we had to clean our garments and textiles from smoke damage. They were very helpful, organized and professional. I would highly recommend them. read more

I would highly recommend them. All the clothes were perfectly folded and clean. They did a wonderful job. I would use their services again.

I had Five Star clean some clothes for me after a fire. When I got them back, one of my shirts had a huge hole ripped in it. I emailed them about it and they only offered me a refund of $6! When I asked if that was really all they could offer me, they stopped replying to my emails. Very rude! I paid them and trusted them to clean my clothes and they ruined a shirt I cannot replace. Very disappointed with the customer service! read more

Nimesh and his team were outstanding to work with. He was extremely responsive and sensitive to all of our concerns after our home sustained extensive smoke damage from a structure fire. His team delivered all of our items in a timely manner and were a pleasure to work with. I highly recommend NARD for any restoration needs. read more

We had water damage this summer with a center-point right over the master bedroom closet. Worst location ever ... who knew pipes from the AC were located above the closet. In any case, NARD came to the rescue with a professional team who assessed the damage (along with the mold/water restoration team). They took away all textiles, shoes and purses - any textiles which were located in the now moldly, wet closet. NARD did an exceptional job carefully cleaning each clothing piece - and there were hundreds and hundreds of them. Further, NARD was so patient, so professional as my builder's schedule kept delaying completion of my project. The NARD staff and team could not have been kinder or more professional. Today everything came home and the clothing looks better than brand new - all carefully protected by plastic sheeting sleeves. I'm just so very grateful to NARD for taking such good care with my clothing, shoes, et al. I enthusiastically recommend NARD for all your textile cleaning needs. They are the pros! read more

If you can find another company that offers this service I would recommend going with them. NARD were unprofessional and hard to deal with throughout. First, they did not set expectations for timing accurately at all. They told me the cleaning would take one week. At weeks end I inquired as to the status, then over and over again they either took a long time to respond or responded with time estimates that were continually inaccurate. The process that they told me would take a week ended up taking a month (this was a month I was without the majority of my clothing and bedding). If I had been prepared to be without my belongings for one month, as most companies with a professional reputation would seek to do for their clients, I could have made myself comfortable by procuring replacements to my essential items. Instead, I was left in limbo for weeks. When my stuff was finally delivered, they gave me a box of another client's underwear and bras! In addition, there were items that they did not return and only told me about after I discovered they were missing and inquired as to their location. The actual cleaning was pretty thorough. They did ruin a pair of suede shoes I had, so I would definitely go through your more precious items with them to make sure they can handle the type of material instead of them ruining something and having to deal after the fact. NARD's lack of professionalism when it comes to basic customer service norms made the already stressful process of dealing with a mold issue into a much more trying experience than it had to be. read more

I used this company to restore my many quilts after a house fire. They did a fine job and I plan to use them again for the last few quilts that managed to survive. Thank you read more

NARD by Five Star is the absolute best for the cleaning and refurbishment of your valuable textiles. We had damage to our drapes from a remodel and NARD was recommended by our insurance company. Thanks to Nimesh, who handled the intake and estimate with his vast knowledge of textiles, and Kevnor, who retrieved the drapes, taking care to identify panel location so he could ensure a perfect re-install, the cleaning was a huge success. At the end, the drapes looked brand new, even removing the inevitable animal stains we thought were there forever. They are honest, reliable, knowledgeable, with reasonable rates, and provided us great service and craftsmanship. Echoing another reviewer, I wouldn't wish this kind of damage on anyone else, but if it does happen, or you simply need a trustworthy, competent textile expert/dry cleaners (though they are so much more), please don't hesitate to give Nimesh and his team a call. I certainly wouldn't hesitate to use them again. read more

We recently had a fire resulting in melted plastic soot and smell everywhere and on everything. All our soft goods, clothes, sheets, pillows and rugs where ruined... or so we thought. Do to Five star textile Restoration and the fine service by Nimesh and great work by his crew, they where able to save almost everything. In fact they look better now then before the fire. Their service is second to none and they are extremely easy to work with. I recommend Five Star to anyone who needs quality textile restoration. read more

We were part of the Atlas Peak Fire back in October. We were lucky that our house did not burn but there was considerable smoke damage. Five STar came in and removed our clothing and cleaned each piece . Very organized process and very thorough. Our clothing was returned in perfect condition and all organized by closet and location. Great job! read more

My condo suffered smoke damage from the Napa fire last October. Five Star handled the cleaning of our soft goods -- clothing, draperies, bedspreads, etc. They did a great job; and we were very satisfied. Most impressive was the remarkable level of personal attention we received. At each stage we were contacted in order to make the process as convenient and pain free as possible. We received timely notice of the status of our project, and were made to feel like valued customers. While I hope to never need their services again, I would turn to them without question in any similar situation. read more