I had my wedding dress altered here after a coworker recommended them, and I am so glad I did. At first, I was a little hesitant because I thought they mainly specialized in dry cleaning, and my dress was very delicate tulle with seven layers, so I wanted someone experienced. Other bridal boutiques quoted me between $700-$1,000 for alterations, which honestly stressed me out. Cathy, the seamstress, completely exceeded my expectations. She worked her magic and my dress turned out absolutely perfect beautiful fit, and handled with so much care. You can tell she really knows what she's doing. The best part? I paid about half of what other places were asking. read more

I have used this business before, but unfortunately this experience was very disappointing and did not meet my expectations. When I initially arrived, I spoke with one of the employees regarding a small coffee stain on the front of my shirt that I wanted removed. During our interaction, the employee appeared distracted and was using Facebook while I was speaking with her. She examined the shirt, acknowledged the stain, and instructed me to return a few days later to pick it up. When I returned, the same employee was again on her phone while assisting me. As I was paying for the service, she suddenly asked, "By the way, were these stains here?" I looked at my shirt and immediately noticed blue discoloration and marks that appeared similar to bleach damage. I informed her that these marks had not been present before and reminded her that the only issue with the shirt originally was the small coffee stain on the front. The employee insisted that they do not use bleach and stated they would keep the shirt for another week to attempt to correct the issue. After a week passed, I returned only to find the shirt in the exact same condition. I also never received a phone call or update informing me that they were unable to fix the problem. During this conversation, the same employee explained that the individual responsible for cleaning and inspecting garments documents existing damage by taking photos before items are processed. She stated that if there are stains or defects prior to cleaning, photos are taken. If there are no issues, no photos are necessary. No photos had ever been taken of my shirt, which would suggest that there were no existing discoloration issues beyond the small coffee stain. Despite this, she continued insisting that the shirt had been brought in that way. It was close to closing time and she shut me down and stated we had to go. Very rude demeanour. I was then instructed to return a few days later to speak directly with the owner regarding a resolution. When I met with the owner, I was told there was a possibility that an employee may have used bleach on the shirt. This directly conflicted with the previous statement that bleach was never used at the business. At that point, there appeared to be no accountability or consistency regarding what had happened. To resolve the matter, I was given only two options: 1. Keep the shirt and receive store credit $10. 2. Receive compensation for the shirt's value with proof of purchase, but they would keep the shirt. I explained that I believed I should be compensated for the damage while also retaining possession of my own property. I was told that was not an option. This situation is about more than just a shirt. The most concerning issue was the lack of accountability and customer service throughout the process. A mistake can happen at any business, but taking responsibility and properly addressing it is important. If this had involved a wedding dress, suit, or another valuable item, the outcome could have been much more serious. Lastly I was issued a check, they kept my shirt and owner still insisted I do not leave a bad review. Well, I'm being honest. read more

Super helpful and great price! Wife took all my Yankees jerseys here and they are spotless and look brand new, i also had my daughters backpack fixed good as new. This is our new go to cleaners! read more

Avoid using their services. I brought in my brand-new scrub tops and bottoms for cleaning, pressing, and to have my nursing school patch sewn onto the top. They assured me everything would be ready by today (08/27/24), but that wasn't the case. We had to call three separate times because, during the first two calls, the staff couldn't confirm whether my scrubs were ready. They even asked if they could extend the deadline to Wednesday, which I couldn't accommodate. By the third call, they informed us that they only stitched on the patches and hadn't cleaned or pressed the scrubs, despite having them since 08/24/24. When I finally received my scrubs, I noticed that they had initially sewn the school patch crooked and then attempted to fix it, leaving holes in my brand-new scrub top from the previous stitches. On top of that, the patches were tarnished. If I could give them zero stars, I would. I will never return to this place; it was a huge mistake that I won't repeat. Save your money and go to Richmond Express Cleaners instead for high-quality service. read more

DO NOT GO HERE!! THEY WILL MESS UP YOUR CLOTHES AND BLAME YOU FOR IT!! I brought a sweater that smelt like alcohol that I had brought from Mexico the alcoholic didn't get on it but it smelt like it, when they returned it back to me it had 3 small holes. Small but visible. She proceeded to say it didn't happen at her shop, that I brought the sweater with the holes in it, and that it was my fault like she's told me before with the few encounters I've had at her shop. Claims they have pictures but when I ask for them they never have them. Mind you This sweater was roughly 80 to 90 bucks and sold out at the shop. There was no way I could get it again. When I brought the sweater to her it still had the tags on it because it was brand new. I didn't even get to use it NOT EVEN ONCE. When I came in today to pick it up they stitched it up and just looked ugly, you can see the stitching it's a darker color than the sweater by a bit it just looks bad.. She picks a fight starts elevating her voice at me when I am calmly speaking to her telling her about the issues snatches the sweater and tells her husband to pay me the 80 bucks but that I ain't taking the sweater which i am okay with. Because when I brought it in it was in perfect conditions with the tags on. Mind you her husband is telling her to stop as well. She then tells me I can never come back and bla bla bla. Tells her husband to pay me because she's not paying me nothing. I look at her husband and tell him not to pay me. She gives me back the sweater with a smirk on her face and like she's throwing it at me. I take the sweater and just leave. I wished her nothing but the best. So many people I have recommended here even though I've had bad encounters with SPECIFICALLY the "owner" Maria. Just sucks she would do something like this. Definitely do not recommend this place at all ANYMORE! You can't run a place with a shitty as attitude if all you wanna do is pick a fight with YOUR costumers and CANT take accountability when your shop messed up a couple of times. If I was to tell y'all about everything she's done. Yikes. You'd definitely wouldn't use their services. Sucks for the husband because he's a great, respectful owner who is willing to work with you unlike his wife‍‍ read more

My husband's uniform looks perfect everytime. We have been bringing our clothes and uniforms for years. Ready in a timely manner also. Thank you! read more

This place is amazing! The employees in here do it all. My family will always choose this place to go to whether it's to dry clean our clothes, trim our dresses, alter our suits and even leave our clothes looking in the best condition. Definitely recommend this place. Mi mama, Olga fue reciente y ocupaba que le hicieran alteraciones a su vestido para la boda de mi hermana y se lo hicieron perfectamente como ella lo quería. Mi mamá bien contenta con el servicio de Bob's Cleaners! read more

Ok went here to have comforter Dry cleaning which I've done at other places before but Bobs has no idea what they are doing. I picked up my item and got home to check it out they ruined the comforter Holes all over the place Large rip That was repaired Very badly and the color was White came back Cream color. The comforter was Wet cleaned and put into a Hot dryer and burned the Down feathers so bad that it's not soft anymore but brittle to the touch Fabric was crunchy. This Comforter is Ruined $400 gone due to lousy work Never will I bring anything or recommend this cleaner Stay away if you value your clothes and other items. read more

Had such a great experience and thanks to the wonderful help from Claudia! Have been here many times and is my go to place for any dry cleaning services and alterations! Fast and great service. Definitely recommend! read more

Bob's cleaners consistently exceeds expectations with their excellent service and attention detail. Their friendly staff is not only knowledgeable but also dedicated to ensuring every garment is cleaned, with deliver quick turnaround times at reasonable prices. I've trusted them for a while, and they never disappoint. A couple days, Claudia was the best upfront!!! Best service ever, thank you Claudia!!! Truly recommended. (También hablan español!!) read more

I needed my babies baptism outfit to be fixed and they fixed it so quick I'm in love with the outcomes everyone is so kind and helpful. The picture below is how it looked before. I will be posting a picture of how it looked after later on :) read more

I recommend this cleaners because I took my dress over and I got it back smelling fresh and in amazing condition and I got perfect customer service. I value this place a lot one of my new favorite cleaners! read more

I've been taking my clothes to get altered there for the past year and they do an excellent job each time. They are very quick and will have your clothes ready in no time. They are all very friendly and welcoming I have no complaints!! read more

Thank you for taking such good care of my clothes. Claudia is great, very helpful and knowledgeable about fabric care. Highly recommend Bob's Cleaner. read more

Amazing work!!! Such nice people! They were able to help me in such short time to get my wedding dress fixed!!! Seriously life savers!!!!

So I needed my pants altered shorten so went to bobs cleaners the young lady who greeted me was amazing ! So I proceeded with having the alterations done and some other dry cleaning. When I went back on Friday to pick my pants up they were in a garbage bag alterations done but no pressed or nothing I will never go back to this establishment EVER AGAIN...... read more

Great business great customer service they really help with the services never had problems about something and they are really careful with your clothes.5 stars read more

Bob's cleaners are a solid cleaner. He and is wife are nice and they are capable. I used to bring my comforters to them, because they were easy to go to when I was going to pick up my husband from work. I liked the work they did so much, that I stopped going to Norge in El Cerrito, another good cleaner. I didn't go this last time, because another cleaning company had a deal and it took Norge a bit of time to get back to me with an estimate. But they are nice, capable people and I'd go back anytime. read more

I've been here a few times now and really want to give this place 5 stars as the customer service is good as is the quality of work. On top of that, I love supporting small family owned businesses in this area (my family has been an owner/operator in the area for nearly 30 years). However, today was the 2nd time in 2 weeks that I show up at 8:00 am and they are not open! I always come early in the morning as the business is located on my way to work (I take I-580 to get to work). read more

Do not go here, this place used to be good but anymore, they ruing a expensive dress than they try to act like they hadnt, i got charge even after was ruined and when i picked it up the lady owner of the place was rude as they come, very unprofessional, seem they dont care about customer service so bad for business when when the owner is even rude and when they dont take responsibility when they damage items. read more

These are ethical folks. Their rewards program gave me an award last September, and not only did they honor it almost seven months later, but due to a technical issue, they were having trouble awarding 10% and they gave me something like 30% off to make sure that I got my award. I also find their delivery service to be terrific and appreciate the environmentally friendly cleaning process. read more

I dropped off a Halloween costume for my son that was too wide at the legs. Not only did they taylor it to fit him, they also added an elastic strap on each pant leg. They did this same day just in time for my son to wear his costume for his school's Halloween parade. Thank you so much for your service and for helping me last minute! read more

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I have been bringing my dresses to get altered here since December. I stumbled across them when I was looking for a last minute place to alter a dress for me literally that needed to be done in a matter of two days. Maria the owner and Reyna the seamstress were able to accommodate me. And charged what I thought was a total steal. Reyna made me feel really comfortable and would joke saying I wasn't too short/small the dress was just too big. Lol I loved her sense of humor. Since then I've taken a few more for my photo shoots. Most recently I have my best friends Indian wedding. All the outfits were so big and the Indian stores charged an arm and a leg to alter it. I brought it to Reyna and to my surprise she was leaving. Maria and her husband made me feel extremely comfortable and assured me everything would be done in time. I even received her cell phone number Incase I couldn't get a hold of them. I received three outfits fully altered and paid what the Indian place was trying to charge me for one outfit and half. I absolutely love them here and will continue to bring my stuff. read more

Bob's Cleaners - I needed the pants shortened, the dress shortened and put in through the sides to show my curves. - Sewing & Alterations Near Me - Richmond, California

I come here to get my clothes altered and the wife did a awesome job hemming my pants with the complicated zippers on the bottom of the pant. Thank you for your care. I will definitely come again. read more

Bob's Cleaners - Hemming done on the bottom of pant with zippers. - Sewing & Alterations Near Me - Richmond, California

I love this place. Both the owner and his wife very friendly. Great prices. I'd go back for sure and I'll tell all my friends how great this place is. Thank you. Keep up the good work and the great low prices. He even delivered my 3 rugs that were cleaned. They look like new. Ps. I called 3 other cleaners and got 4 different quotes. One in el Cerrito wanted $150 per rug. Another place in Richmond was $75 per rug. They were $45 $45 and $55. Total $145 for all three rugs. Can't beat that anywhere. Plus they delivered the rugs. Thank you for being so friendly and have such good prices I will be back thank you read more

Horrible service the lady that helped me was so rude also when I went to drop off my pants she reassured me that because I was paying so much money that she would iron my pants before pick up 2days past I went to pick them up and she told me she decided not to iron them because she just didn't want to. I feel annoyed that she didn't keep her word. definitely not coming back to this place read more

My family and I have been coming here for several years and I've always been happy until a week ago. I recently dropped off two blazers and when I arrived the owner was working behind the counter along with another younger gentleman neither of them greeted or acknowledged me. The owner's wife came out and took my garments and apologized for them not wearing masks. She logged my information it into their system and asked me to come back a few days later. When I returned a day later than my ticket said my garments would be ready and the owner couldn't find my them using their computer system. Finally the owner's wife was able to locate them in the back and they informed me they were not ready, but asked me to wait a few minutes. I waited and they packed everything up and I was on my way. I figured no big deal they must have been busy. I was happy with the way my blazers were cleaned and pressed and it was only $18 for both, so I drove back home and picked up another blazer that needed dry cleaning and I headed back. When I dropped it off the owner said it would be $9 and asked me to return a few days later and again he logged everything into his system. When I returned a few days later I handed the gentleman at the counter my ticket and he couldn't locate my blazer in his system. The owners wife came out and was able to locate it and then he rang me up and said I owed $20.80. I asked if there was a mistake as I had just paid $18 for two blazers a few days ago and he seemed confused and looked in the system. The owners wife quickly came to the counter and said that because the blazer was a designer brand it was going to cost more. I informed her that her husband had quoted me $9 a few days ago and she replied; "well I don't know what he told you, but this is my price for designer clothes." I replied; "wow, so you took my garments and quoted me a price, but then you looked at the label and decided to charge more based on the label?" She responded; "It cost to wear designer clothes." I always like to support small businesses in my community, but I won't be coming back. read more

These guys are great! Fast service always and my uniforms are treated with care. I won't use any other cleaners as this family run business has never done me wrong. I was once called into work the same day after dropping off my uniform and informed them of my situation. They rushed my order and had it ready for me in 45 minutes on my way into work. Their dedication to customer satisfaction and work ethic really makes this place a cut above the rest. read more

This place is great for all of your dry cleaning and alteration needs. I've had shirts, jackets and comforters dry cleaned here. The owners are very customer-service oriented and cater to all needs. Please support your local businesses! read more

DO NOT GO TO THIS PLACE. Like so many yelpers have posted for different establishments in the past, "If I could rate this place zero stars, I would!" I asked my mom to drop off some items that needed to be dry cleaned. I work in SF so my hours don't work well with theirs. They gave my mom an incomplete estimate because the wife of the owner determined a tweed jacket with a suede collar needed to go to an external, specialized cleaner and they won't know the price until that place has an estimate. Fine-- that happens. My mom expressly told the wife to give her a call when she gets it to let her know if we wanted to get that done. She gave my mom a call back-- my mom missed it by a second and called immediately back. No answer. The next time the cleaners call is to let us know that the item is ready and it cost $25. They didn't let us know ahead of time, they never called my mother back. NOTHING. I decided that I liked the jacket too much to just let them have it. I went to the cleaners-- I didn't have a ticket but I saw they are electronic, so they MUST have either my name or my mother's attached to the item, right? WRONG. The guy asked me to describe the item and I do. I see him go behind the first rack and find it immediately. I asked him, "who's name did you have it under?" twice. "I don't know, my wife did it," he said. I told him that someone called my mom specifically about this jacket so the item and my mother's name must be attached somewhere. "My wife did it-- she's not here. It's a long story." YEAH, LONG STORY. Your wife went ahead with an order that she wasn't supposed to do and you don't even offer to give a discount. They're ELECTRONIC. They pulled up every person with my last name on their computer and they couldn't find us? They couldn't give us a call back to go ahead with the cleaning order? What self-respecting establishment does a service without giving an estimate WHEN EXPLICITLY ASKED? What place once getting that estimate just GOES AHEAD with the order WITHOUT verifying with the customer who will actually be PAYING for the service? Not this place. Go somewhere else. Anywhere else. read more

Bobs cleaners it amazing they have greeat price and greet services.they are super friendly

Bob's Cleaners does a great job. My clothes are always in great shape. I appreciate the green suit bags and they do not use harsh chemicals. They are a family owned business who work hard to make sure they provide the best service. read more

I've been going here for the last 5 years, at first the service was great and prices too. However, now I seen the quality of their work decrease and prices increase. Also the chemicals they use are not so strong anymore, so you get clean clothes with visible stains. I stopped using there services and now go to hilltop cleaners. They are friendly people. read more

it was a thursday night. i was going thru every tailor places in richmons and all of them closed at 6 or 7 pm. and I needed my birthday dress to be tailored for a friday night which was the next day. i saw this place and i called them right away hoping that they would answer and they did! i explained my situation and i admit i sounded desperate. i was also coming from concord. the owner said that his wife will come and get my measurements at 7:30. mind you, they close at 7 pm. i got there at 7:15 pm, and him and i talked till his wife came. he basically taught me how dry cleaning works ( no knowledge of it ) and his family. it felt like i was talking to my grandfather. :) plus! they only charged me low so i will forsure leave them a good tip for the good service and for making me feel at home. :) I forsurely recommend. read more

I have been a customer for over six years Sergio and Carmen are great owners and value their customers dearly, best service In town and you can't beat the prices. Extreme friendly service. read more

I've had fantastic experiences using Bob's pick up/delivery wash-and-fold service. Super friendly and super responsive. Can't recommend highly enough. read more

GREAT SERVICE. the lady was super nice. all the clothes i took were cleaned and ironed to perfection. reasonable prices and fast service. very satisfied! read more

Is it weird to enjoy going to the dry cleaners? I actually look forward to my visits to Bob's! First of all, its on 23rd Street - always an adventure. Sandwiched between the Panaderia and the torta take -out, the place smells fantastic. The husband and wife owners are the nicest people in town and go out of their way to give you the best customer service. Today when I was picking up my cleaning I asked if there was a nearby fax place - of course! right next door at the Panaderia! Then, to my horror, I discovered that I had locked my keys in my car...so the owner said 'wait for my husband to get here and he can drive you to your house to get your spare set of keys. WHAT? Like I said, the nicest people in town! But back to the dry cleaning...We have loads of vintage clothes and you can't take those just anywhere. I have been coming to 'Bob"s' for YEARS and trust them to take great care with our stuff. Plus they do alterations! I HELLA love Richmond and this place is just one more reason why. HIGHLY RECOMMENDED! read more

Hubby and I have been using this place for years. We bring all his work uniforms here and the occasional dress, shirt, etc. We moved away a few years ago and recently relocated back to this area. I came right back to this place. Friendly family running the business! I always run into them during community events and see them interacting and giving back to their community. read more