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    Cal Duct Cleaning

    4.8 (214 reviews)
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    3 hours

    Response rate

    100%

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    Tape was left by the tech and glue residue was left when the tape was pulled off.

    I hired Cal-Duct to clean my chimneys and was deeply disappointed with their service. The technician arrived an hour and a half late for the initial appointment, leaving a cleaning rod stuck in the chimney, duct tape residue on the chimney doors, and accidentally removing essential fire-resistant insulation from the chimney box. The company's response was slow, and they failed to resolve the issues in a timely manner. Since the cleaning rod was stuck, I couldn't use my chimney for two weeks plus the flue was stuck open with their rod so cold air was coming down the chimney the entire time. At the follow-up appointment, the technician arrived three hours late. He didn't know what he was working on and asked me if he could go to Home Depot to buy material for the job, completely unprepared. Once he did arrive, he removed the rod stuck in the chimney and the duct tape residue but brought unmarked insulation, which I didn't trust was fire-resistant. When I asked for its packaging to verify its safety, he couldn't provide it and couldn't confirm its source, he said he just found it in his van but said he didn't know where it came from. His attempt to demonstrate the insulation's safety by burning it with a lighter was unprofessional and only added to my concerns. The technician was so upset by my refusal to use questionable material that he peeled out of my driveway, which was the final straw in an already terrible experience. Later the manager, David, texted me complaining that they hadn't made money from me because they had to drive too much and had to come back twice. I asked for a refund which he refused and threatened me with some sort of claim. I strongly advise against using Cal-Duct for any services, as my experience has been nothing short of a nightmare.

    Thank you for getting my fireplace back in use so quickly.
    Nicole P.

    Outstanding service, respectful, clean and helpful. I had not run my fireplace in over a year. They cleaned my chimney and I was able to use the fireplace the same night.

    Camera attached to pipe to identify issues

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    6 years ago

    On time, fast and efficient service. Excellent customer service. Will definitely refer them to my family and friends.

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    6 years ago

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    7 years ago

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    4 years ago

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    4 years ago

    Good communication. Pleasant young man who came to help with two stoves and dryer vent.

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    6 years ago

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    4 years ago

    My experience was excellent. He went above and beyond to clear the clogged dryer vent.

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    4 years ago

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    6 years ago

    They provided great professional, on-time service cleaning our air ducts for the dryer. Would definitely use again.

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    7 years ago

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    6 years ago

    They clean and sanitized all the vents in my house. Very happy with whole process and they made sure to tidy up as they went .

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    5 years ago

    Excellent service, very cleanly executed, very responsive and respected while doing the job.

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    4 years ago

    Prompt scheduling for next day. Ran late but kept me informed of delays and ETA. Knowledgeable and effective. Polite. Cleaned up after job.

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    7 years ago

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    5 years ago

    The quality seemed good, but charged us $488 for 1.5 hr work, which IMO is a bit pricey. And he was late by 1 and a half hours.

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    Page 4 of 6

    Ask the Community - Cal Duct Cleaning

    Review Highlights - Cal Duct Cleaning

    David traced the issue, hooked up the ductwork and cleaned out the system all the way from the laundry room out of the garage.

    Mentioned in 23 reviews

    Read more highlights

    Bay Services - Clean air and new furry friends.

    Bay Services

    (696 reviews)

    The team did a fantastic job with our air duct cleaning! It's wild to think about how much dust and…read moredebris builds up when they aren't maintained. The price is also great!

    Turkish workers Vusal & Khayal arrived at 11:30 am within the given 11 am - 1 pm arrival window…read more They also pre-notified me when they were on their way to my location. Both gentlemen were 5-star courteous and professional. Removal/disconnection/disassembly of my 30+ year old twin stack washer/dryer appliance was not required for vent access. After field inspection of the condo rooftop site and unit appliance location because my dryer vent was a short location from the vent exhaust location (less than 12 LF upward) cleaning from the vent exhaust location was easy and was completed within 15 minutes. Vusal tested the dryer airflow after the cleaning and measured at 6.5 m/s (1280 ft/min). After the vent cleaning, Vusal also cleaned up all the areas where the decades old loose dryer lint that had been extracted/expelled. Afterwards Vusal also was able to recover & retrieve my mini-vacuum extension that had previously fallen down into the vent screen shaft inside the dryer vent system. Workers left project site by about 12:25 pm. For this day and this specific project they get an easy 5-star rating. Paid by check for the quoted amount and I believe all is good. I will now go do a load of laundry to confirm everything works well. Thanks Bay Services for fantastic stress-free services. BTW thanks Paula for the great referral! Kenny G.

    Emberwest Fireplace & Patio

    Emberwest Fireplace & Patio

    (128 reviews)

    It was a pleasure working with Aaron! He provided excellent customer service and took the time to…read moreexplain all the options, helping us choose the perfect fireplace. The installation team was very professional, did a great job, and cleaned everything up afterward. Wonderful company to work with!

    Customer service isn't just about making a sale--it's about how a company stands behind its…read morecustomers when things don't go according to plan. That's exactly why I'm giving Emberwest a 5-star review. From the moment I walked into the showroom, Aaron and Mike were incredibly knowledgeable, personable, and genuinely focused on helping me find the right solution. They took the time to understand my needs, walk me through the options, and make the entire buying process enjoyable and stress-free. What truly sets Emberwest apart, however, is what happened after the purchase. On paper, everything seemed like a perfect fit, but once I got home, it became clear that things weren't going to work out as expected. I was concerned I had made an expensive mistake, but Mike immediately put those concerns to rest. Mike was welcoming, understanding, and completely focused on making things right. He went above and beyond to ensure I was satisfied and that the situation was resolved in a way that exceeded my expectations. That level of commitment and customer care is rare and deserves recognition. I can't say enough about how well I was treated by Mike and the entire Emberwest team when my weekend didn't go as planned. Their professionalism, integrity, and dedication to customer satisfaction turned what could have been a frustrating experience into a great one. Needless to say, I'll be back. Thank you again to Mike, Aaron, and the Emberwest team for standing behind your customers and delivering an exceptional experience.

    Cal Duct Cleaning - airductcleaning - Updated September 2026

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