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    Cal Duct Cleaning

    4.8 (213 reviews)
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    Tape was left by the tech and glue residue was left when the tape was pulled off.

    I hired Cal-Duct to clean my chimneys and was deeply disappointed with their service. The technician arrived an hour and a half late for the initial appointment, leaving a cleaning rod stuck in the chimney, duct tape residue on the chimney doors, and accidentally removing essential fire-resistant insulation from the chimney box. The company's response was slow, and they failed to resolve the issues in a timely manner. Since the cleaning rod was stuck, I couldn't use my chimney for two weeks plus the flue was stuck open with their rod so cold air was coming down the chimney the entire time. At the follow-up appointment, the technician arrived three hours late. He didn't know what he was working on and asked me if he could go to Home Depot to buy material for the job, completely unprepared. Once he did arrive, he removed the rod stuck in the chimney and the duct tape residue but brought unmarked insulation, which I didn't trust was fire-resistant. When I asked for its packaging to verify its safety, he couldn't provide it and couldn't confirm its source, he said he just found it in his van but said he didn't know where it came from. His attempt to demonstrate the insulation's safety by burning it with a lighter was unprofessional and only added to my concerns. The technician was so upset by my refusal to use questionable material that he peeled out of my driveway, which was the final straw in an already terrible experience. Later the manager, David, texted me complaining that they hadn't made money from me because they had to drive too much and had to come back twice. I asked for a refund which he refused and threatened me with some sort of claim. I strongly advise against using Cal-Duct for any services, as my experience has been nothing short of a nightmare.

    Thank you for getting my fireplace back in use so quickly.
    Nicole P.

    Outstanding service, respectful, clean and helpful. I had not run my fireplace in over a year. They cleaned my chimney and I was able to use the fireplace the same night.

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    6 years ago

    On time, fast and efficient service. Excellent customer service. Will definitely refer them to my family and friends.

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    6 years ago

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    4 years ago

    Good communication. Pleasant young man who came to help with two stoves and dryer vent.

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    7 years ago

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    6 years ago

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    4 years ago

    My experience was excellent. He went above and beyond to clear the clogged dryer vent.

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    6 years ago

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    6 years ago

    They provided great professional, on-time service cleaning our air ducts for the dryer. Would definitely use again.

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    4 years ago

    Prompt scheduling for next day. Ran late but kept me informed of delays and ETA. Knowledgeable and effective. Polite. Cleaned up after job.

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    6 years ago

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    6 years ago

    They clean and sanitized all the vents in my house. Very happy with whole process and they made sure to tidy up as they went .

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    7 years ago

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    5 years ago

    Excellent service, very cleanly executed, very responsive and respected while doing the job.

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    5 years ago

    The quality seemed good, but charged us $488 for 1.5 hr work, which IMO is a bit pricey. And he was late by 1 and a half hours.

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    Page 4 of 6

    Ask the Community - Cal Duct Cleaning

    Review Highlights - Cal Duct Cleaning

    David traced the issue, hooked up the ductwork and cleaned out the system all the way from the laundry room out of the garage.

    Mentioned in 23 reviews

    Read more highlights

    Duct Pros

    Duct Pros

    4.9
    (198 reviews)

    Got the premium package which was slightly better pricing. Easy to schedule and good communication…read more Had to change my appointment due to emergency which was fine. Showed up about 20 min late after the assigned window, but would have been nice to update me earlier. Seems like they did a good job, took around 1-1.5 hrs, however left a lot of dust and debris after on my kitchen counter and on the bed in the bedroom after they left. They also helped me change the air filters in the heater. Addendum: upgraded to add 5 stars after they reached to to rectify the situation. Appreciate it

    I requested quotes from several duct cleaning companies through Yelp and Duct Pros stood out for…read morebeing straightforward and reasonably priced compared to others. One big tip skip the promo emails. The deals you get by contacting them directly are much better than what's advertised in those marketing blasts. Booking and pricing experience Communication was easy and transparent. No aggressive upselling, no pressure to add unnecessary services. They also offer solid incentives if you schedule on a weekend and are flexible with payment options, which I appreciated. Service experience The crew showed up on time and finished everything efficiently in about two hours. They did not show up with flashy uniforms or branded trucks, but honestly that mattered far less than the quality of the work. They clearly knew what they were doing and moved with purpose. They went the extra mile by pulling out the dryer and cleaning it thoroughly from the inside, not just the vent line. Bathroom exhaust fans were cleaned properly as well, which is something a lot of companies rush through. Results This is a relatively newer house so there wasn't a ton of buildup, but the work was done cleanly and professionally. No mess left behind and no shortcuts taken. Final verdict If you want honest work, fair pricing, and zero sales nonsense, Duct Pros is an easy recommendation. I would book them again without hesitation.

    Emberwest Fireplace & Patio

    Emberwest Fireplace & Patio

    4.8
    (126 reviews)

    Customer service isn't just about making a sale--it's about how a company stands behind its…read morecustomers when things don't go according to plan. That's exactly why I'm giving Emberwest a 5-star review. From the moment I walked into the showroom, Aaron and Mike were incredibly knowledgeable, personable, and genuinely focused on helping me find the right solution. They took the time to understand my needs, walk me through the options, and make the entire buying process enjoyable and stress-free. What truly sets Emberwest apart, however, is what happened after the purchase. On paper, everything seemed like a perfect fit, but once I got home, it became clear that things weren't going to work out as expected. I was concerned I had made an expensive mistake, but Mike immediately put those concerns to rest. Mike was welcoming, understanding, and completely focused on making things right. He went above and beyond to ensure I was satisfied and that the situation was resolved in a way that exceeded my expectations. That level of commitment and customer care is rare and deserves recognition. I can't say enough about how well I was treated by Mike and the entire Emberwest team when my weekend didn't go as planned. Their professionalism, integrity, and dedication to customer satisfaction turned what could have been a frustrating experience into a great one. Needless to say, I'll be back. Thank you again to Mike, Aaron, and the Emberwest team for standing behind your customers and delivering an exceptional experience.

    I worked with Aaron to purchase a Kozy Heat Nordik 41DV. Aaron is extremely helpful and friendly…read moreand answered my millions of questions. My builder constructed the wall framing, added an electrical run, and redirected the existing gas line. I live near the showroom so Aaron didn't mind stopping by to perform the pre-installation inspection. I was super fortunate to be able to snag an open installation appointment just one week later. 2 guys on the EmberWest install team came by and reworked my existing flue, chimney topper, and of course installed the new fireplace. I'm currently waiting for my builder to close up the wall and install the mantel, wall ledger tiles, and hearth. Once this is complete I will be calling Aaron to schedule our final log setup and testing. I realize this review is being written before my project is done but everything has gone perfectly so far and I expect the final setup will be more of the same - perfection!

    Cal Duct Cleaning - airductcleaning - Updated July 2026

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