My experience here was the best I've seen at any automotive shop. The entire staff was very professional and did an outstanding job at getting me setup with a rental car and following up on the process of my repair. I was very pleased when they completed the work in less than a week and processed all paperwork quickly. I wish I would have found these guys sooner because they earned a customer for life. I cannot recommend this shop enough. read more

Michael and the Staff are very professional and detail-oriented. He kept me apprised of what stage my car was in the entire time and provided excellent customer service. read more

I recently used the services of Caliber Collision in Anaheim Hills on my Toyota Sienna. My service person Mr Raul was courteous, knowledgeable, patient and diligent. He took the stress out of the incident and is a true professional that is a real asset to your team. Much kudos n gratitude Harry read more

Unfortunately my repair fell during the holidays so that may have added to the problem, but I was disappointed with the customer service, the repair and issues that came up during. My concerns were not addressed even though I wrote them out on the intake form and verbally communicated them to the staff. During the repair somehow something oily was spilled down through my front passenger window which was nowhere near the accident issue on the hatchback and it still seeps through the bottom of the door. I had to take my car in 3 separate times totaling more than a month for a hatchback replacement. I was very dissatisfied to the extend I went and bought a new car so I don't have to deal with Caliber any more. read more

I took my car in to have scratches on my driver's side quarter panel worked on. The drop off experience was OK. I had an appointment Monday AM, but still had to wait about 30-45 minutes as there seemed to be only one person working at the desk. They kept me updated via text which was nice. I picked up my car on Friday, and it looked wonderful. However, when I got back to work i experienced a major problem - My windows kept rolling down when closing my doors and my car wouldn't lock. It was like my car was returned to me with brain damage. I was able to drop my car off at the location closer to my work and they organized a new rental for me. Unfortunately, this caused me to miss over a half a day at work when I was already extremely busy. The communication on the second round was very poor. I often had to call twice to get any answers or movement. They stopped updating me on my car, and I had to keep calling in to get updates. It took them another week to fix the problem, as they had to order replacement parts. I came to pick up my car - lo and behold another problem: they horribly scratched the tint on the inside of my driver's side window. Again, they said they would fix the problem and have a mobile tint come to my work. Unfortunately, they did not follow up as they promised and I had to call them back repeatedly to actually schedule the guy to come out and fix it. Ultimately it was all fixed which is good. It's a bit unbelievable to me that they did not detect either problem before attempting to return my car. Overall, I am very disappointed in the service and work. I will never use caliber again and i would not recommend anyone use them. read more

My truck had some scuff marks from other vehicles parking next to it. I took it to your shop and Alfredo took care of it. He was very polite and friendly. Alfredo was also very meticulous and the work he did was awesome. I couldn't be happier with the quality and the service I received. I will definitely come back and ask for Alfredo. Thank you! read more

Kevin M. was such a great person to deal with! Had my vehicle in for repairs and he kept me informed throughout the repair process. Definitely recommend location for repairs and ask for Kevin guys ! read more

My niece brought her vehicle over to get some work done after a collision. We met with Kevin and he was super helpful and very nice! They had her car ready earlier than expected and the work is superb. When we picked the vehicle up, my husband had a question about his truck and Kevin was so nice to answer all of his questions. He helped us out and gave us the answers as best he could. Please if you need work on your vehicle go to Caliber Collision and don't forget to ask for Kevin!! read more

I cannot thank Kevin enough for his hard work. My car needed to be taken in for repairs after a car accident. I did not have a rental car and Kevin did everything he could on his end to prioritize my car so I could get to work. He was fast, respectful, and always kept me in the loop. Thank you Kevin for all your help!! read more

Raul was great. He took care of all my needs and repaired my vehicle quickly and professionally. I definitely recommend this place!

I brought my car for a door damage. They bent over backwards to give me excellent service, dealing with insurances and troubleshooting a variety of problems that showed up. Adrian and Chris even help me with fixing a rear light that was out and they did not charge me for it. Great job, professional and caring. I would happily recommend the Anaheim Hills location. read more

Pedro and Tiffany do professional. Great work and service! Highly recommend! Service is number one!

This place is run like the DMV!! Super lazy employees dropping the ball for the hard working employees that are doing all the work. Got my car fixed somewhere else for half the cost and was seamless no mistakes or errors. This place has potential but needs some change. read more

This place is the biggest joke in the world, don't be subdude by the other reviews they must be bought or bribed. Mike has the worst customer service and blatantly lies to you. When you try to speak to someone else noone knows anything there. They do not comply with the State Farms procedures. Save yourself and go somewhere else. read more

thank you joel lopez excellent customer service always a great experience

Worst customer service ever held my car for 2 months told me multiple false completion dates hope I never have to deal with caliber collision ever again !!!!! read more

Took in my Toyota Solara and received a quote for a front bumper and hood repair, they conveniently scheduled me in the following week when I was available to drop off. My car was ready by the next morning and was delivered to my house that afternoon. Looks just like new! Efficient, convenient and great quality. read more

Looking to recover from an accident with your car? You must bring your car here I promise you will not be disappointed!! I brought my car to get fixed here because of a recommendation from an insurance company. As I think of my experience I had to keep questioning myself ... is this really a collision repair place? It was unbelievable from the minute I called to the minute I got my car back. Ray who handled all of the details about the work on my car called me 3 times a week until my car was done which is unheard of. When I got the car back which is now 7 years old it literally looked like a brand new car. Manuel who did the buffing in the detailing on the whole car made it look showroom new. And when I was waiting to pick up the car Nick of the manager talk to me about the philosophy of the company the philosophy that their owner CEO shares. It's very evident that these people Embrace and are proud of the work they do. I want to thank all of them for treating me with utmost respect and for making my car better than it was when I brought it in there and I really want to spread the word to everyone that if your car is got a ding on it or it's been in an accident these guys can really really take care of the car and you I give him a 12 on customer service here as it was a great experience. read more

I received A+++ service from Caliber of Anaheim Hills. Steve was so helpful. My car repair is perfect. Thank you, Caliber. Jane K. read more

The staff was on point with keeping me up to date on everything and making sure I knew exactly what was going on. They handled everything with insurance. I literally had to sit back and do nothing while my vehicle was completely taken care of. Was done exactly when they said it would be, and came out perfect. I recommended some friends to them that needed work as well as soon as I brought my vehicle home and they seen it. read more

So far so good. Very fast and courteous service. Lauren has been very helpful. Tried taking vehicle to Anaheim Hills Auto Body But they were booked till December. Came here and was amazed they were able to take my vehicle right away. I'll follow up after pick up. read more

The service at this location was great! The text message updates were very helpful to know the status of my car rather than wondering when it would be finished. I took my SUV in for body damage and it came back flawless. You could never even tell there was damage. I would definitely return if I had to......hopefully for my sake, I don't . read more

Friendly staff and overall great customer service. Raul was extremely polite and professional. I brought them my 2020 Ford Explorer ST. They consistently communicated with me and updated me on a regular. They really have got it right. If I do come back, which I hope I don't have to because that means my car is damaged again! I know they will have my back and do amazing work. ALL PRAISES FROM ME! read more

My truck was hit by a drunk driver, and Contacting Caliber Collision for my repairs was the best decision I made. The customer service consultant Isac Uceda went out of his way to make the process of getting my truck fix and dealing with the insurance company a breeze. I am a firm believer of customer service, and Caliber Collision not only have excellent customer service but also they do quality work. read more

Took my car in with paint damage from an electronic gate closing on it. Wasn't sure if it needed paint or could buffed out. Was given estimate of $3k for new paint. Was asked by the responsible party to get a second estimate. Second estimate ended up buffing it out...no charge. Always get more than one estimate! read more

My car got keyed really badly and i went through insurance to get it repaired through collision. Customer service was awesome! Yvonne seriously knows what's up. I was a little taken back because they said that it would take 7 work days to complete the repair, which is unreasonable in my opinion for a scratch. But after some questions and explanations from Erik, it was understood why it was to take so long. But since they're not open on weekends, I was going to be without my baby for 8 or 9 days. To my surprise, I get a call two days later saying the job was complete because the scratch wasn't as bad as they thought. Woah, like they were super honest and got the job done when they had the chance. The total price was also dropped due to the less work needed to be done. AND they waxed my car and vacuumed the inside free of charge! What a seriously pleasant surprise! My car is all home and resting now, and she's good as new! I'm so happy we chose Caliber! I would recommend them to everyone! read more

I brought my car here twice in the last eight months due to being rear ended. That's the sad part of it, but the good thing is the people here have been so friendly and helpful that it made the circumstance much, much better. Yvonne in particular is so nice and friendly and she kept me informed. I'd rather deal with her than my own insurance company, who sometimes didn't return my call. My car looked great after the repair and they even washed it and did a mini detail on it before handing the keys back to me. I was very pleased with the results and I highly recommend. read more

I had a great experience due to the follow up and turn around time because of Oscar. Highly recommend!

I had gotten into a little fender bender, a car backed into my brand new Nissan Rogue and scraped the whole front of my car. Unfortunately the person took off and I was left with no information and the only option was to go through my insurance or pay out of pocket. I went to a few places just to get quotes and I was better off going through my insurance until I found caliber collision. I called them and spoke with Denise who scheduled me an appointment same day to come in for a consultation. She was very sweet and accommodating. When I came in spoke with Raul and Adrian they went over everything and gave me a quote. I was able to drop off my car the same day and I got it back two days later. I'm glad I decided to go through them because it was cheaper than paying my deductible and they provided excellent customer service. Thank you Denise, Raul and Adrian I appreciate you guys going above and beyond for your customers! read more

Extremely professional, timely, and communicative. They went above and beyond with my Infiniti, even working on some minor damage that was NOT part of the accident for which I was getting a repair. They also waited shortly after closing time for me to pick up my car because I got off work late. Caliber collisions comes highly recommended. Thanks for your amazing service! read more

Positive first impression. This was my first time taking a car in to get repaired so I had no idea what to expect or what the procedure was. They made it very easy for me. My car was rear-ended on my way home from work and needed to be "touched up" as there was no major damage. But the service was pretty good overall. I picked up my car this evening and was surprised to find my car washed and cleaned (Again, this was my first time. Not sure if they do this at every body repair shop). The work they did looks great. I would come back again. read more

Did an amazing job on my 2016 camero. Had follow ups a few times I week so I was completely aware of the progressed and finished earlier than expected. Extremely happy with the work done and even guaranteed the car for life ( where it was crashed). Would recommend to anyone that was in an accident couldn't be happier. read more

I've used this location three times recently (no, I'm not a bad driver...others contributed). Each time the service was excellent and the job was done right. Dave and the office staff were professional and friendly. I would highly recommend them and will definitely use them in the future. read more

I rarely leave Yelp reviews, much less 5-star reviews. However, I took exception when Amy at Caliber Collision made a nightmare situation into a 5-star customer service experience. Without going into every detail, my wife was rear-ended and we were waiting for about two months for our SUV to be returned to us from Caliber. Turns out the car had been ready for weeks, but the insurance company was not willing to pay their bill to release the car. Out of desire to get us our car back sooner, Amy at Caliber got on the phone and agreed to split the cost of our rental car for the extra three weeks with the insurance company (something that was clearly the fault of the insurance company). Amy didn't have to do this, but it resulted in the insurance company coughing up half of what they owed when they were not going to pay anything, and got us our car back sooner than expected. Not sure how she did it, but Amy is a saint. We salute her and the entire team at Caliber for "above and beyond" customer service. To add to the whole experience, the car looks spectacular--better than it was before the accident. We are lifelong customers, should we ever need auto body work again. Thanks Caliber! read more

Took my car there for an accident, and my car came out with other damages that weren't there! They did not want to take responsibility!! Do not take your vehicle there!! They are scammers!! Added to my repair bill random parts that did not need to be repaired!!!!! Word of advice, find another shop!!!! read more

Had a minor collision with a cement pole. Brought in the van on Tuesday and it was ready by 5pm the next day. Staff was very pleasant and Eric was very informative. The car looks wonderful and number looks brand new. I would definitely recommend the shop because prices are fair, office staff is informative and inviting. Car looks great! Thanks!!! read more

First time I had my car repaired here and they were so professional! I originally was going thru insurance and then went thru a third party and they made it a super easy transition. Down to the personable receptionist all the way to management; I must say they made me a happy customer! One more shout out to the receptionist lady - you have such great customer service - I will be back for more repairs if needed. Definitely recommend! read more

Better than the last Shop I went too called Solesbee out in Yorba Linda. Caliber Collision fixed it on time as promise, and cleaned the car. Everything is back to specification no gaps and the color matches. read more

Had my car repaired here in July. The staff was very friendly and accommodating. I was under the impression once I scheduled my repair, car would be repaired ASAP. The car part still had to be ordered and once I stated my concern Jose called and was able to have my part delivered the next day. My car was fixed by the next day! I was very satisfied with their service. Also Alisha (receptionist) was also very informative. Great service and they did a great job! read more

Solid repair shop. Definitely a reliable place to take your car. I took my car after my bumper got hit in a parking lot and they were super nice about the whole process. Admittedly, it took them quite a while to repair it because they were waiting on parts to be ordered, which is why I'm only giving them 4 stars. But they were super easy to communicate with and very helpful throughout everything. Great work by the whole staff at this location! read more