I don't write too many reviews, but in this case I had to. Over a year ago I had work done to my truck at the Prescott Caliber collision center, then after I had a minor electrical issue which got taken care of here at the Flagstaff location and it took all of 5 minutes. Fast forward over a year later, I discovered my plugin for my 5th wheel hitch wasn't working, so I called them up and made an appointment and it took all of ten minutes to reconnect a bad wire connection.. I just want to say how asome an experience I've had at both locations all the time. I want to thank Dakota for taking care of my electrical problem after all this time. I want to thank the GM Dennis for looking out for me as well. Thanks again guys! Kenneth read more

"Joe was super helpful. Fixed my door handle situation on my wife's car. Thank you Joe so much!"

I just bought my dream car (WRX) to mod and make my own two months ago. I was devastated when I was involved in a hit and run , leaving my back end absolutely ruined. During the initial appointment, I had brought up to Joe (My technician) that I personally installed a third break light that took me hours to install. I was nervous that I would lose that during repairs. Joe told me "Don't sweat it, I got you!". My expectations were absolutely exceeded!!! Not only did they do a phenomenal job with the basic repairs, Joe went above and beyond making my F1 break light and plug and play. He also called me (knowing I was wanting to mod my car) if I wanted the back badges reapplied or to stay off. My husband told him "keep the badges off please!" (I was so relieved cause I wanted to rebadge my wrx but it's such a pain to take the OEM ones off). I am so grateful I took my car here for its repairs!! 10/10 recommend!!! read more

Do NOT go here if you are a woman. 28 year old employee named Joe persistently follows women around after he works on their car. Shows up at customers work once he knows what their car looks like and their name. Very weird behavior and he needs to see consequences of some sort. No complaints about service but it is NEVER okay to stalk someone once you have all of their information from your place of work. I hope that this is against Caliber Collision values and not something they allow. This is taking customer service entirely too far. Especially scary considering he seems to be the General Manager. read more

Caliber Collision has been absolutely incredible! My insurance handled the technical stuff, but the customer service from Caliber has been the best I've ever experienced at any collision center. Roque has been such a delight to work with. He's incredibly friendly, and knowledgeable. He explains the repairs and process in a way non-car folks can understand. I really appreciate that. I also appreciate how they strive to keep your car as original as possible if they are able to. That means a lot to me. They are fair, and honest. The text tracker is great too, because it keeps you informed on the status of your vehicle. You can opt out if you choose. My car looks incredible, I can tell they took great care of it and gave it a wash afterwards which was awesome. Thank you so much Caliber Collision. If I ever have another reason to get body work done, I will be coming back! read more

Caliber Collision - Body Shops Near Me - Flagstaff, Arizona

We had a bad couple of days, and one of the issues we had was that we dented our tailgate unhooking from the 5th Wheel. I called Caliber and talked to Dakota. He was very helpful, and offered some suggestions. We tried and tried to take the tailgate off, but we were not successful. This morning we drove over to Caliber, and Dakota came out to look at the tailgate. He pushed it, squeezed the handle, and that darn tailgate opened right up for him. He then helped us take it off. This meant so much to us. I cannot say enough good things about the kindness, and helpfulness. Thank you so very much. Your thoughtfulness is very much appreciated. read more

My passenger door was crushed by an RV (no injuries) and this is the second time this particular shop has been used for this particular car (also used it back when it was CARSTAR Flagstaff). The entire car is back to normal, I'm back on the road, and they even recalibrated my mirror camera! I am REALLY hoping I don't need to use them in the future, after all who wants to get into an accident? But if I do, at least we know who to call. They completed the service within a week which was a much smaller timeline than they initially provided, and they worked with my insurance to make it as seamless as possible. The team was also incredibly professional and the lead on the project, also named Kevin, kept me informed as progress was being made on the vehicle repairs, cleaning, and washing. Thank you guys once again for getting me back into my rhythm! read more

Caliber Collision - After, full repair and meticulous blending work with the paint - Body Shops Near Me - Flagstaff, Arizona

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Amazing customer service and always take care of their customers! The lifetime warranty is also an amazing add!

I have, unfortunately, had two instances in which I needed to take my car in to get multiple pieces fixed and replaced. It can be a daunting task finding a good shop considering many are notorious for costing more than expected and may not put out good work. I was lucky enough to have a pleasure of meeting the people at caliber flagstaff and wholeheartedly recommend them to anyone needing to get there vehicle repaired. They worked with me every step of the way and were very transparent and communicative regarding pricing and timing. It's refreshing to work with good people who genuinely want to help and aren't just after your wallet. Their costumer service is elite. They fixed my vehicle faster than expected and restored it to perfect condition. They were even generous enough to give me a ride! I can't recommend them enough! read more

The whole team was amazing they fixed my car very fast constantly updated me on everything great communication and extremely nice staff roque was so nice so helpful and caring I appreciate the whole team! Thank you for making it a great experience read more

Caliber collision was recommended by our insurance company, after my husband was side swiped in our Hyundai Santa Fe. Everyone at Caliber were professional, helpful & kept us well informed every step of the way. The car was fixed beautifully! I would highly recommend them! Thank you Caliber! read more

I brought my 2015 Audi Q5 in and worked directly with Roque, he was very attentive and honest with me. They were straight to the point and kept in great communication with me throughout the process. The manager joe did an amazing job to make sure my car was fixed and better then before and went above and beyond on the customer service. Thank you! read more

I brought my vehicle in for body damage with the previous business at that location. The job could not be completed as a wrong part was ordered and the vehicle wouldn't be back in the area for a few months. The manager at the time ordered the correct part and assured me the work would be taken care of as soon as my vehicle was back in town. Fast forward a few months. I try to contact "Carstar", only to discover they were no longer in business. "Caliber Collision" answered the phone. I explained my situation, expecting they were taking over all claims from the previous owners. Not only did Caliber Collision not have my part, they had no records either. I feared I was out the money and the part, so I asked the folks at Caliber Collision for assistance. To make this incredibly long review shorter, here's what they did. The manager, Armando Arvizu, asked me to bring the vehicle in. I did so. After talking with me, Armando ordered the needed part, no cost up front. Then, when the part came in, he had it installed for free, I paid nothing! And by nothing, I mean nothing. I fully expected I was going to eat the bill, but Armando covered the part and the install! If you are in need of body work/glass-vehicle repairs, I strongly recommend you reach out to Armando and the folks at Caliber Collision before going anywhere else! Armando and the folks at Caliber Collision didn't know me from Adam, and owed me nothing. They could've just said "sorry" and left it at that. Instead, I was treated like royalty! Any future work I need, it will be done at Caliber Collision!!! read more

I recommend Caliber! All of the employees were super kind and helpful! I loved the job they did on repainting the back of my car and fixing the scratches on my bumper. It looked brand new! The general manager, Joe, was also very helpful in giving me step by step tips on selling my car - just as a courtesy! Thank you Caliber! read more

I had some minor body work done on a 2020 Toyota 4Runner. It took a bit longer than expected due to some paperwork issues, but they were straight forward and honest about everything. The repair looks fantastic, paint matches perfectly and you cant even tell there was a dent there. read more