There were no surprises and the customer service was excellent! Cleanest bathroom I've ever seen in an automotive shop :)

I'm very disappointed with my experience. After spending $1,500, my truck still runs poorly. I had to bring it back three times in one month. The first visit cost $1,200, and they promised everything was fixed, but the truck broke down before I even left the parking lot. After another week in the shop, they claimed it was running great, but the same issues returned within a week, and the engine light came back on. I was then charged an additional $300 for a part that they never replaced, despite telling me it was necessary. I'm frustrated and still dealing with the same problems, having wasted $1,500. On top of that when I got my truck back parts were not even properly put back together!!! Either these mechanics are so oblivious that they actually believe the crap that comes out their mouth or they are straight up frauds. Time to find a new mechanic read more

Hurst Firestone & Auto Care - Tires Near Me - Flagstaff, Arizona

Great shop! My battery died conveniently over the weekend but they got me in first thing on Monday morning. I was also 30 minutes late due to issues jumping my car and still took me when I got there. Service was prompt, (and as a young lady who is wary of shady auto shops) they charged me appropriately without upselling or sticking on unnecessary work. Would highly recommend and will be returning in future. read more

Excellent service. Price was more than reasonable. Completely satisfied. Car was in and out, even with having to order and wait for a part. Next day car was finished. read more

They were able to get me in for a flat repair right away. I ended up needing two tires which they had in stock. I was in and out of there with friendly service and a fair price! read more

Gonna give the Hurst gang five stars for being very expeditious replacing water pump when mine went out. Got towed to their shop mid afternoon one day & hit the road by noon the next day with repairs in place at a price slightly lower than I'd anticipated. Staff was solidly professional in taking care of business. I'd gladly use their repair capabilities again, though I'm hoping I won't have to. read more

My out of state student daughter brought her car in because it's been making some crazy noises and we figured it's time for new brakes/rotors. They said the breaks are good but they found a bent piece of metal that was rubbing against something, causing that noise. They straightened it out, charged her $48 and sent her on her way. Just a shout out to an honest business that could have easily scammed my daughter but probably would never consider doing that. I hope word gets out and this company gets more business than scamming people ever would. Thanks for being an honest auto repair store in a college town. read more

Hurst Firestone & Auto Care - Tires Near Me - Flagstaff, Arizona

I only selected "10" because there was no "11" score to give Bob and his team...they are the best in both automotive acumen and customer service...Thanks Bob & Hurst Firestone Auto Center! read more

My car needed to have some repairs and Hurst took care of me same day!!! The price was very reasonable and my car has run great ever since. read more

Hurst Firestone & Auto Care - At the mall while Hurst Firestone is working on the car!!! - Tires Near Me - Flagstaff, Arizona

I made an appointment at this location at 10am. Drove about two hours into town to get my vehicle serviced but when I arrived (5 mins early) I was told they could not service my vehicle until 2pm. I won't be making appointments here in the future. Waste of my time/gas. read more

I have come to Hurst multiple times since I moved to flagstaff. They are very professional and they are conscious of your time which is very appreciated. The staff is very friendly and knowledgeable about the vehicle I brought in. Very clean and nice establishment. As a women I feel safe here and not like I am going to be over charged because I am not as knowledgeable about certain issues when it comes to vehicles. I would definitely recommend this establishment. read more

I feel the need to post this review due to a discrepency in customer service. I came to have tires installed on my vehicle arrived at my appointment time. I have waited for an hour and a half only to watch the techs mount 2 tires. Then proceed to remove and mount the tires of the of the vehicle that arrived with an appointment time an hour after mine was scheduled for. When I asked why the tech stopped working on mine to begin work on a vehicle that just came in, he tried to vrush me off as if my concern wasn't valid. I took time off from my job to get my vehicle serviced here, if time is money they obviously don't value mine. read more

Brought rental car here at the recommendation of rental car company. Needed to check a battery light problem. They were busy, but Wesley got me in and out in a few minutes. Happy for the peace of mind so far away from home. Would definitely recommend this place for auto repairs. read more

DO NOT come here for an oil change. You will be robbed ! This shop is DISHONEST and simply put, A SCAM. My partner and I needed an oil change. We asked for that and only that. Without our consent or checking in with us they completed a totally unnecessary assessment of numerous things we did not agree to. They showed us air and cabin filters (supposedly ours but in retrospect I don't even trust that anymore) which appeared to need changing. Although I was confused as to why they were checking these filters I OK'd changing them. I am lucky to have a good and honest mechanic where I'm from so I had forgotten how dishonest some are. It takes about two minutes to change a filter and I would have easily done it myself if I had any idea I'd be ripped off. To top this off they left important documents that had been in the glove box thrown on the passenger side floor. In total they charged an exorbitant $176 for an oil change and two filters. When I called to tell them they did not check in with us and were not upfront about the charges I was only told "thanks for your input." Unbelievable. Stay far away. read more

My husband paid $350 for two Firestone tires in 2018, along with a 50,000 mile warranty on them. Went to Hurst today for a repair but they refused to honor the warranty. When my husband clearly pointed out the Firestone brand in their business name, they told him, "well, we're really not Firestone." They told him that he'd have to go to Prescott where that warranty could be honored. They ended up charging him $25 for something that should have been free!! read more

We were traveling through Flagstaff when the carrier bearing and brakes went out on our truck. Bob and the crew at Hurst Firestone & AutoCare got our truck in and had it fixed quickly. Bob was great about communicating with us as to the progress and updates on the estimated fees. Speaking of fees-the repairs to our truck were reasonably priced and we definitely weren't overcharged because we weren't from here. Seriously, these folks are the best. read more

They are a terrific service shop but today when I went in no one was wearing a mask in the middle of a horrific surge during this pandemic. I stepped outside and called them to say I wouldn't be leaving my car because no one was wearing a mask, they guy on the phone didn't apologize or offer to correct. Nada. Not good. They didn't get my business today. read more

My 18 yr old daughter had an oil change and then drove to Phoenix. Oil leaked the whole way home. We checked her car and it was empty. After another oil change done in PHX she went back to NAU. She called Hurst and they blew her off. So I called. Bob the manager was so rude. He would not take responsibility. I said what would happen if she drove home without oil. His response was "she would need to buy a new engine." I would never trust them with any of my cars ever! read more

Heading into town from Phoenix for the weekend when my tire pressure monitor went off. Stopped into Hurst Firestone (had bought my tires from Firestone in Phoenix) to have them take a look. They were quick to check them even though they were busy and found the problem. Within a half hour they had fixed the tire for free and I was on my way. Perfect. Couldn't have had a better experience. Thanks so much guys. read more

I waited 2 and a half hours to get my oil changed and air filters replaced.. I know the staff was trying to get me out as fast as they could but the organization they have is horrible. They have to get thier parts from a different store delivered. It takes forever. The oil change is alittle on the pricier side but the staff is nice. but unfortunately, for me it was not worth it. read more

I brought my 2005 truck in here because I was having issues with my A/C. I called before going to make sure they did A/C work and they said yes. So I bring it in, all bays are full so I figure I gotta wait a bit. No biggie. They come over and say they are gonna look at it now. I think it's kinda weird because all the bays are still full. They bring my truck up and park it behind a car that's inside a bay, roll out a cart and start doing testing on it. The testing, in my opinion, should take at least 10-15 minutes to figure out what was going on. They walk back in within 5 and tell me the the system is pretty low and they refilled it but didn't test for any leaks. I tell them that there has to be a leak if it's that's low. Guy argues with me and I tell him he needs to check for any leaks or other issues like he said he could over the phone. That's why I brought it in. He argues with me telling me that there's no use in checking any of that out because of how old my truck is. It'd be a waste of money and that I should just continue to bring it in every few months for a refill. Um, no? So we go back and forth and finally he agrees to just put a dye in the system so if there is a leak, we will see it. Paid around $200 for this. Took my truck to Ford and bit later and low and behold, they tested it, found out my truck had a bad compressor, some other issues with lines and such and was overfilled. read more

This place is just a waste of time and overly priced, go to Jiffylube or any other auto dealership for better service for half the price. Service is rude waiting time is a decade long to wait for and overly priced. read more

In the middle of a family road trip consisting of almost 2000 miles woke up this morning to a flat tire at the hotel. Took it over to the team here at fire stone they had me on the road in 15 minutes. Fantastic service!! Well done to everybody at that establishment read more

Awesome service we had problems about an hour out of flagstaff and called them 10 minutes before closing trying to see if they had our tire in stock for replacement the next day. The ordered it with no down payment and had our truck up and running 45 minutes after the tire was delivered the next day. Thank you read more

Hands down the WORST "Firestone" agency/retail shop. Set an appointment last week and was 3rd on the list for today, no call back all day and BOB thought he could just not call and I would be okay with getting my car back sometime this week. God knows what his thought process ever was with skipping my car and not saying anything while being lazy and just not wanting to do anything but check ups all day. TERRIBLE SHOP & FIRESTONE SHOULD TAKE THEIR LABEL FROM HIM. He's giving them a bad reputation. read more

I was on a road trip and my alternator went out. Bob helped me out and saved my road trip. Bob and Bobby both gave me some some very useful information and recommendations about my vehicle. I was in and out in under two hours. If they weren't seven hours from home, I would go to them again. read more

Bob at Hurst has integrity beyond any Auto Shop owner I have ever met. His work is done efficienty, honorably and on time. Its awesome to find any shop with the 5 star ratings I give to this place. Les H. read more

I have been going to Hurst Firestone and Auto Care Center for the last 8 years. Bob and his team have ALWAYS been spectacular. I've had everything done on my vehicles, from transmission work to oil changes and I leave happy and relieved every time. They are very up front about pricing before they do any work and they never do any unnecessary repairs. Their work is honest, timely and excellent. I highly recommend Hurst. read more

My check engine light turned on while traveling from California. Went to several other places that were closed or apparently "too busy" to take me for another few days. However Hurst took me in right away and helped me with my issue quickly. Everyone working was very friendly and helpful! read more

Came in needing an alignment and I knew something else was not quite right with the steering. The mechanic team found the problem, called me for authorization to correct the issue, made the needed repairs, aligned the front end, and off i went, a very satisfied customer. read more

Had to stop in for an oil change on my way back home on my cross country trip from TN to CA then back to TN. I've got a rental car from Enterprise and I was told Firestone did the oil change for them. I called one Firestone in Oklahoma and was told they couldn't get me in that day because they were too busy. I called another one in Barstow California & was rudely informed they didn't service Enterprise. Needless to say I'm on vacation I don't have time to worry about car maintenance & trying to locate someone to take care of an oil change. Going home I looked up Hurst. Spoke with Donna. She was fantastic! Told me to come right on in & they would take care of me. I arrived about 45 minutes later had no wait time to be seen. After about 30 minutes I was on the road again. Thanks!!! read more

Had them put tires on my aftermarket wheels which they buffed the paint off of the wheel weight area on 3 out of 4 (1 wheel looked perfect with no damage). Claimed it was cleaned with dish soap and a hand towel. (I power wash and scrub these wheels every year to store them with no issue) Refused to acknowledge it blamed it on my paint, all the attendants had different answers on what happened. I do not recommend if you have wheels you care about or quality. read more

Amazing! Had a few issues with my IMRC, needed a transmission fluid and oil change, and new windshield wipers. The part was ordered and they got everything fixed by the next day! Brian was extremely helpful and gave me a great fair price. Would definitely recommend! read more

This place is great. Quality at an affordable price. Customer service is amazing. Would recommend to anyone.

I was a stranded tourist and had my car towed to Hurst Firestone. Their shop felt very professional and clean with family-run courtesy. They got me in on a busy day and after spending at least an hour with my car they called to inform me that they narrowed down the problem, they weren't able to run the tests that my older volvo needed for the next step, they gave me the number of the shop who could, and they didn't charge me a penny!! Super gracious, super honest, a joy to work with, I highly recommend. read more

Had a tire blow out on a road trip passing through town from Colorado to California. Found these guys as a Firestone dealer since the tires were under road hazard warranty. They are not a company store so couldn't replace them right away on warranty, but they were incredibly helpful in figuring out a solution and ended up setting me up with a used tire with matching tread wear (apparently very important for all wheel drive Subarus). They didn't even charge me anything! So we were able to finish our vacation with no problem. Very grateful for friendly helpful service! read more

This place is incredible. The workers are very friendly and honest. They helped us out when our car was in a freak accident. They held our car for several weeks while we were trying to figure out what to do with it. They offered advice and helped us when we needed it.I highly recommend this place if you are looking for kind, honest, trustworthy service. read more

My boyfriend and I took a weekend vacation to Flagstaff, spent one day off-roading at the Outlaw OHV Trail in Sedona (highly recommend!) and found our way into lots of fun mud. But, the next morning (and the day we were planning to drive back to Vegas) we woke up to a possible leak and wanted to get it checked out before driving 300 miles, of course. This location took the truck immediately, checked it out to confirm we were good to go, all for free. It was great service and they clearly cared about helping us out and didn't charge a thing. Totally recommend! read more

Great place to get a tire if you're stuck with a blow out.

Best shop in town, from what I've heard from everyone I know, as well as from my own experience. I have a big ol' lifted Chevy that can't be terribly easy to work on and lift, but boy do they work on her good. Never been dissatisfied and I KNOW I never will. read more