I do NOT recommend Caliber Collision. After waiting over 30 days for my truck to be repaired, it was returned in unacceptable condition: dirty inside, not even washed, and with poor paint work. What's even more frustrating is that my insurance paid close to $20,000 for this repair, and the result was still extremely poor quality. It's unacceptable to receive such bad service after such a significant amount was paid. Now they are offering to fix and repaint it again, but that would mean being without my vehicle for another two to three weeks, which is not reasonable. Lack of professionalism and quality control. I would not recommend this place at all. read more

Rude service repair is ok so far, I won't go back. The manager must have a bad day every day.

I recently just had repairs completed on my Honda civic and the work was fantastic. Very friendly staff, I highly recommend.

Gina is very friendly, knowledgeable, and professional she takes excellent care of people.

Brought in my Chevy Tahoe for a front end collision ended up dissatisfied with the work being done since they spent over 8k on my front end but can't fix a bracket that is causing my bumper to poke out and making the accident look like it caused major damage not to mention they dented my front fender in the process of fixing my car don't bring your car to this one there techs are seemingly don't use there eyes when it comes to certain details read more

Great experience! Everyone there was so kind, thorough and professional in helping get my Ford Escape repaired. From Miss Gina explaining the whole process and keeping me informed , the shop staff with the repairs and other staff members I communicated with. Very impressed with them all. Highly recommend! read more

So I went here to get a tiny dent fixed in my passenger door. No scratch mark, just a dent. I was back in to, so this place was who their insurance recommended. I figured a couple days work... lasted almost a week. 6 days. But whatever, that's not my issue. While my car was there, someone from the shop rummaged through my vehicle. Going in my glovebox, center console, back compartments, sunglasses holder on the ceiling of the SUV. They stole some Oakley's of mine, and my wife's designer makeup bag. I'm sure they would have taken more if I had left more. The manager was no help either. Doubtful she even asked her guys if they did it, and like they would confess anyway? Scumbags. All of them. She said I needed receipts for the things THEY stole... oh, I'm sorry...I don't keep receipts for years. Maybe I should start though... for the next time I get body work done and the workers decide to dig in places they have no business in and steal from me. Lowlifes. All of them. Never will I ever recommend this place. For something that was already an inconvenience to me, I lost money. I shouldn't have even had to deal with this BS. I hope everyone involved gets what they deserve. Poor, pathetic losers. I'll buy me more of what was stolen... they'll stay broke AF. Maybe one day I'll see one of them wearing my glasses... feels bad for him. read more

I went to go get a non insurance quote and I couldn't believe how much it was going to cost. I went to Sterling McCall collision and they were $900 less expensive, wow !!!! Caliber is a nice place with friendly staff but I could not justify the cost. read more

Caliber Collision did great bodywork and painting to repair my vehicle. It was extremely quick. Gina , my service advisor kept me updated throughout the process. I would highly recommend Caliber Collision in Clear Lake. read more

Mrs. Gina is by far the best here. She went above and beyond for me and my repair. I want to thank Gina for her fast work and getting me back into my car. Thank you so much read more

Took my car in to get an estimate after a collision. State Farm had recommended this place on Gemini Street when I got there they said we don't have anyone to help you and we don't give estimates on repairs. Don't waste your time going to this place. read more

I am so thankful to Calliber collision for the work done in the shop... a special shout out to Heath and Bambie fir making sure I was in the loop and comfortable leaving my vehicle in there care...best service ever! read more

The entire staff at Caliber were courteous, professional, knowledgeable and down right good people!!!! Two that stood out from all were Greg (Manage and Gina Petrash (Service Advisor). Gina was atop of my status at all times. I would get daily, if not every other updates or when my car had moved from one step to another. During this time head light assemblies were hard to come by, due the previous GM strike. However, Greg moved this up to a corporate level to have them help in the search for these. Gina continued to update during the almost 3 weeks that it took to get them in. Once in, my car was ready for pick up in two (2) days. Caliber Collision and it's staff did an excellent job on the repairs of the car's front end (i.e. bumper, grill, radiator, etc. and yes those hard fought for headlight assemblies. If you're in the Bay Area or other surrounding areas, please consider Caliber at Gemini location for your collision repairs. You will not be sorry!!! Again, my special thanks to all at Caliber Collision, particulate to Greg and Gina Petrash. Thank you, Norbert Wilms read more

My daughter needed a headlight assembly replacement on both sides of her 2008 Toyota Camry and I took her car over to Caliber Collision. I spoke to Heath the General Manager, who then set up an appointment for her to come in and have the headlight assembly replaced. My daughter was provided very professional, friendly and excellent service and I would highly recommend taking your vehicle to Caliber Collision. Thank you Heath! RAY PEREZ GYSGT USMC (Ret) read more

I was recently in a minor car accident and my insurance company gave me the names of a few preferred body shops near me. I called the shops, and chose Caliber due to reviews and the courteous customer service representative that answered the phone. My car was repaired faster than promised, I was kept informed of statuses with friendly phone calls, my car was washed and vacuumed at pick-up, and I am pleased with the results. Attention to detail matters. Rachelle Schultz treated me like her most important customer. I am very pleased and highly recommend Caliber Collision. read more

This was the highest rated shop on a referral from Amica, which is the insurance carried by the driver that hit my car. I was impressed by the level of professionalism and efficiency displayed by the front of the house employees and the service advisor assigned to my case. My car was repaired quickly. A day after picking it up, I noticed that there was a small blemish on my grill, which seemed to be the result of a buffer wheel getting too close to the chrome finish. I brought it back, and Brandon, the service advisor, was able to confirm that the blemish was their fault, and he could have it fixed. They ordered the new grill, installed it while I waited, and now my car looks as it did before the accident. Frankly, I was prepared to have to put up a fight, as is the case in these situations so often. But caliber made it easy. Would highly recommend. read more

I had such a good experience at this location! I got in a car accident 3 weeks ago, took it in, and 2 weeks later, my car has never looked better. They even detailed my car! Bob sweeney was so nice to work with. I hope to never go back, but if I ever did have to, I'd go back to this location! read more

This place is amazing! I've unfortunately had to have repairs done twice on my vehicle and have used Caliber both times. They are so friendly, helpful, and super quick. They had me back in my car in no time and with it looking brand new. Beautiful work! I highly recommend Caliber Collision for any work that you need done on your cars in the future. I hopefully won't have to deal with collision repairs again, but if I do, I'll go to Caliber! read more

Caliber Collision - Body Shops Near Me - Houston, Texas

Very quick service. They are friendly and the repairs are good. They also have a lifetime warranty, which some other places do not have. A lot have a year at best. That tells you something about their work. They should always stand behind it like caliber does. I was also able to drop my rental car off at Caliber to make it faster for me. I appreciate them valuing my time as I do. Gina helped me out and really took care of me from start to finish. I hope I never need to use them again (who wants to need auto body repair?), but I'm glad to know they are there if I do need them. read more

Average results. They charged the insurance company $3k for 5mph accident! I was told my car would be detailed when I got it back. - Lie, lie, lie. Repairs were done ok read more

First I'll have to say their work is really good and I'd give them 5 stars for that. The only reasons that I don't give them 5 stars 1) Promise date of completion, they gave me a quick turn around date but ended up taking 3 days longer. 2) They replaced my front bumper but forgot to put the license plate holder on. Good thing I saw it was missing before I got pulled over. Also that they still had it. I would use them again for their quality of work, but would make sure they could meet their commitment. read more

I brought my car to the 19350 FM 1093 Richmond TX locaton. Tamara took such good care of my car going above and beyond making sure all the repairs were done exceptionally. She was so professional and made me feel like she really cared about how I felt about the repairs and my car. I would definately take my car back for further repairs if needed. Not to mention the staff is so pleasant the location is so clean. read more

Poor communication. Small paint job took 5 days. Collision repair was completed promptly. Unfortunately good service ended there. False information followed. Stalls and fake excuses. Lack of consideration for customer. So sorry I got involved with Caliber Collision. read more

Caliber Collision Clear Lake is simply amazing! From the initial contact to the final moments of completion and return of my vehicle, they made every step of the way smooth and stress-free which is definitely a major help when are you already dealing with so much. The front desk staff to the full support team always reassured you that your needs were their upmost priority! When it comes to valuing your time, your vehicle, and your trust, you can rest assure that CALIBER COLLISION CLEAR LAKE will provide! My service advisor GINA receives 2 thumbs up and 5 stars for her prompt, professional and customer-focused service! She contacted me every M-W-F morning to ensure that I remained up-to-date on the status of my vehicle. She actually resembled an angel sent to watch over my vehicle while listening to my concerns and being very helpful and calming all the way. I have a very active 3 year-old so her patience and consistent welcoming persona definitely made this temporary transition process very easy from beginning to end. CALIBER COLLISION CLEAR LAKE definitely deserves 5+ stars in my book! I am a hard critic when it comes to customer service so their phenomenal service meant the world! read more

What a great experience! Bob Sweeney was very professional right on time with delivery of the job. Excellent work quality, great communication, no hassles, and a nationwide warranty. Why go anywhere else? read more

I was recently involved in a car accident. My insurance company gave me several names of body shops, Caliber being one of them. My insurance reported that Caliber had a customer high satisfaction rating. I decided to have my car repaired here. Mr. Bob Sweeney was very helpful in having my car repaired in a very timely manner. This gentleman exemplifies integrity, gives great customer service and treats you like family. He called me everyday with an update. When it came time to turn my rental in, he handled that as well. Angela was also very helpful, kind and great customer service. My car looks great and they offer a lifetime guarantee on the work for the life of the vehicle. In the event that this happens again, I won't go anywhere else except for Caliber. My rating....Stars off the chart 10+!!! My thanks to Mr. Sweeney, Angela and the Caliber Collision team!!! read more

My mom and I had to make a quick stop at a body shop to reclip the panel underneath her car that protects the radiator and what not. We decided to stop here. Chris helped us and was very fast, attentive and kind. Good customer service. read more

They did a great job in half the estimated time. Service writer kept me well informed! Very courteous, and professional. Highly recommended! read more

Someone backed into my car and left a sizable dent in the drivers side door so I went to Caliber to get an estimate. The receptionist was very sympathetic and made time for me even though I didn't schedule an appointment. The estimate was done within 20 minutes and the service advisor answered all of my worried questions. I had to wait around a month for Travelers to approve the repairs, but once my appointment for repairs was made, Caliber finished replacing my door and repainting it in around a week. I was so surprised at how quickly they were able to handle my repairs and how effortless they make the repair process for the customer. Their staff is very professional and your mechanic keeps you updated with texts and calls. Hopefully I won't find myself in need of visiting an auto repair shop again, but if I do, I know I'll be returning to Caliber. read more

I have been hit by a truck twice in the last two months. My Jag dealership pointed me to Caliber Collision after the first incident. This place is amazing!!! With both collisions, they repaired my car with utmost precision and care. All of the employees deserve 10 stars each, I have never been treated so well and I would NEVER take a vehicle anywhere else. My location was I-10 and Silber. Sheryl Taylor read more

We took our vehicle to Caliber Collision - Webster location to have the bumper replaced (someone backed into the vehicle). We noticed many problems after the work was completed. My husband noticed the bumper was barely hanging on. He decided to investigate the problem and was shocked to find that the BUMPER WAS GLUED ON and they used one screw to hold the bumper in place. We emailed Chad Rogers and have yet to hear back from him. They claim to provide every customer with complete satisfaction... this is UNSATISFACTORY work. read more

I've actually given this place 3 chances. For some reason I went back but never again. Nothing but the run around and excuses. Poor service!! read more

I don't feel like I had a very good experience there it's already a traumatic thing you get into a car accident so of course you're going to be upset and the prices were terriably high They charged for my insurance company the storage bill is $420 and that was because they were looking at the wrong part of the car and they still charge my insurance company for 10 days if they had it due to their mess up I had to have an adjustment manager come out and his estimate was $1000 more than the estimator it was very very unprofessional and rude I hope that someone else has a better experience there than I did read more

I have never dealt with a slower body shop in my entire life. I brought my car in and it took THREE weeks and numerous phone calls to even receive a simple quote that other shops took 10 minutes to make. Then my emails and calls were ignored when I attempted to schedule an appointment. The excuses included "all the schedulers are busy right now", "the scheduling machine is down" and "it's going to be longer than 8 weeks". Avoid this joke of a body shop like the plague if you want to get your car repaired within a year. read more

Absolutely awesome service. Everyone there is super knowledgeable. As an engineer and a car guy, they answered all my questions and provided details for every step of the way. They have worked on several of my vehicles and the attention to detail is awesome! If you want your car repaired correctly and on time, this is the place to go. 2005 Toyota Solara repaired multiple times due to texting drivers rear ending me in standstill traffic. 2015 VW GTI. Repaired paint chip. 2009 Honda Accord. Repaired side of vehicle due to inattentive driver backing into it in a parking lot. read more

I was very pleased with my experience at Caliber. They were flexible on the drop off appointment time, the repairs were excellent, and it was completed exactly when they told me it would be (less than 1 week). Highly recommended! read more

I stopped by their shop at 603 Gemini St. this morning to get an repair estimate for my new Subaru. They asked if I was filing on insurance. I said yes and after they asked what company I gave the information. I was informed that Caliber was a preferred repair center for my insurance company. I was also told that I would need to call my insurance company and tell them I was getting my car repaired with Caliber Collision. Then I could set up an appointment with Caliber for an estimate. They must have more business than they want!! I have visited some very professional body repair shops in Houston to get an estimate. I was able to review just how each would approach repair and painting of my car, but not the case with Caliber Apparently Caliber Collision wants to set up a charge line with my insurance company as a first step. I live 5 blocks from Caliber, but will not consider them further. read more

Promised in a week, delivered in 2 days. Flawless work, friendly efficient service. It's a busy shop and I know why - fair pricing and getting the job done. read more

My experience was great and stress free! Entirely professional from the front desk to the quality of work. My car was done on time and completely detailed. read more

Took my car in for a minor dent repair. I was greeted by Wayne outside when i pulled up. Wayne did a walk around with me and was very friendly. I told him that I also had a headlight that was foggy and didnt match the other one which was newer. He said he would take care of it at no cost to me. My car was ready on time as promised and the body work looked prestine! They even washed and waxed my car. I would definately reccomend Caliber for any body work needs. I have been to both the Alvin location and the Clear Lake location and both experiences were awesome. Ask for Wayne! read more