My story - just the facts: I was in a collision that was covered by the other driver's insurance (StateFarm). Caliber was the first on the list of trusted providers from them, so that's who I chose. Trae was the first person I spoke with, after going through the normal channels of phone assistants, all of which were almost instantaneous. In other words, zero wait time, maybe even a single ring on each. Within seconds of my dialing I was already setting an appointment for repair. I assumed the next conversation with Caliber would be about the next steps, but I was wrong. EVERYTHING WAS ALREADY DONE. They had been in contact with both insurance companies, scheduled my repair, ordered parts, and not only set me up with a rental - HAD THE RENTAL READY. All of this within the hours of contacting them. Fast-forward to the day of pickup, which was 2 days sooner than guaranteed, as I was returning my rental to pickup my car, another customer backs into my newly repaired ride! Without question - and without the slightest hesitation - Trae politely asked me to give him one more day with my car to return it to normal...AGAIN. I agreed and, to my surprise, the 2nd repair was done the next day. Those are some of the facts, here are some opinions and emotions: Trae is the most trustworthy agent of the highest standards and Caliber has earned my business, my appreciation, but most of all - MY TRUST. The women that answer the phones and work the front desk are as sweet and polite and knowledgable as can be. The people working on the repairs themselves are top-notch, as is evidenced by the fantastic repair work upon completion. And Trae - let me tell you, I trust Trae IMPLICITLY. So much so that I have since returned to him for business and work not based on insurance processes, but in a private pay situation. And when I tell you that this business and these people care about their customers, I mean to say that I have NEVER felt good enough with a mechanic or auto-body company to tell them my budget and have them come back to me with an estimate much lower than expected, then to deliver that same work at an even lower cost than the already much lower estimate. Because of Trae and Caliber Collision I am back on the road and feeling like I have friends in the industry. THAT IS INCREDIBLE. And this business, these people, have my trust, my praise, my business, and mu positively astounded reference that states the following: there is no better in the business than Caliber Collision Lewisville and Trae and that team. I will never take my business elsewhere - even if the cost is higher than the next place. I would gladly pay more for what I receive at my Lewisville Caliber...the thing is - I never will - because they WONT BE BEATEN! Everybody needs my Caliber Collision. That's the best advice I have ever given. Thank you Trae! Thank you Caliber! I am ecstatic with my rear body work and repair and my new headlight looks flawless - just like you promised. See you in the next month or so for my front bumper work...that's next! BET THAT! read more

Hello, I just had an amazing experience at your Lewisville location...I pulled up to get really bad Scratch / scuff marks, on the side panel, over the driver side rear wheel looked at...I walked in, and everyone was busy...when Robert saw me, he stopped what he was doing, and came over to assist...I was thinking I would have to get the panel repainted...at the least...when he looked at my car, he simply said, "give me a few minutes...let me take in the back...and have the guys see what they can do to get rid of the scratches / marks..."a few minutes later, he pulled up, and not only are they gone...it looks like they were never there...and HE DID NOT CHARGE ME ONE PENNY! Robert is AWESOME! And that is AWESOME service! I will ALWAYS use Caliber for my service needs...and tell EVERYONE! read more

At Caliber Collision, situated at 975 E. State Hwy 121, Lewisville, TX 75057, the service provided was truly exceptional. General Manager Cody K. exhibited remarkable professionalism and understanding from the very beginning, carefully addressing concerns about prior repairs conducted elsewhere. Cody efficiently evaluated the situation, scheduled the vehicle for service, and arranged for a rental. Throughout the process, he maintained excellent communication and adhered to the agreed-upon timeline. Upon retrieving the vehicle, Cody offered a thorough explanation of the repairs and adjustments, which resulted in complete satisfaction. I extend my sincere gratitude to Cody and the team. Keep up the good work. Blessings! read more

I've had my car repaired at many shops but I have to say the caliber collision in Lewisville gave me the best customer service I've ever had. Kyle was fantastic! He called and gave me updates regularly (without me even asking!). On the day I picked my car up, he and crystal even stayed a little after closing so I could come after work (I get off at 5 and worked a distance away). When I arrived, all the paperwork was ready, my car was polished and cleaned (they even vacuumed the inside!!). They even took care of turning in my enterprise rental. Getting into a car accident is always awful, but if I had to pick a shop for the repairs I would pick caliber in Lewisville again (location off of 121) read more

Let me tell you about the great customer service I received. I was passing down 121 and my passenger side was making a random funny noise. I was worried about this and saw Caliber Collision, a man named Tyler Waymire assisted me. To my surprise he took my keys drove around back checked my car out, ten mins later he brought my car back and handed my keys back. The customer service was amazing he fixed my problem in ten mins, didn't charge me a dime, even tho I wasn't a Caliber Collision customer. Because of the service he given me that day I am going to tell all my friends and become a life time customer if I ever need it. Their service is great! read more

I rear ended someone and had to get my front end repaired. I took my car to Caliber Collison and I was very impressed with the service and repair work. I've had my car worked on before and some places replace parts with cheaper car parts instead of the same brand you had on your car before. I have a Lexus IS250 and they replaced the parts with factory parts and the paint job was phenomenal. I was very impressed and would recommend Caliber Collison to anyone. They worked with my insurance company and I didn't have to do a think. It was a smooth process and I had my car back in a few days looking brand new. read more

I had such a bad experience with my accident, not from around here and was visiting family. My insurance tow my vehicle to caliber collision off of 121. Everyone was very friendly there. Made me feel like home, got set up with a rental right away. My advisor kept me informed every chance he could get and once my vehicle was completed he even offer to deliver my car to my residence. Thank you caliber collision. I will most definitely recommend any of my friends to you from this day forward. read more

The service I received on my car was excellent. The staff was friendly and very helpful. The Service Advisor that I worked with was Korey Voss and he went above and beyond to help me. He answered all questions and called to let me know everything that was going to need to be done. Having an accident is never fun, but the service that I got from Caliber Collision and Korey Voss made it all so much easier and took so much stress away. I highly recommend Caliber Collision! read more

I had to file a hail damage claim. My insurance company referred me to Caliber Collison and I was very impressed with the service. They handled everything directly with my insurance carrier and knew I did not have rental car coverage, so they made sure my car was done in a timely manor. Not only was it done quickly, but the work was outstanding. My car looked brand new (as it should be), but I was very impressed with the work and the service. I would highly recommend! read more

After being t boned by a lady in a parking lot, we took my car here. They did an amazing job! They completely brought my car back to life and went above and beyond! My car actually looks better than it did before it was hit... And as an added bonus, they even vacuumed. I've had paint and body done several other times and I would highly recommend this place! John Elam was the guy who helped us out there and he was very friendly and helpful. Great service! read more

I just wanted to start off by saying this place has great customer service. Tyler Waymire really did a great job at helping me with all of my car problems even when insurance was giving me a hard time in and took care of it all. I really appreciated his help, I didn't have to get involved with the insurance company because he took care of all that for me. i recommend this place and would give it 10 stars if i could. read more

I stopped in to have a scratch on my bumper looked at as a result of a rear end collision. I was helped by Tyler W. who gave me a quick estimate and the details of how long it would take to fix. When I asked what it would take just to touch it up, he was generous enough to show me how it would look with just some touch up paint. This same location made repairs to another car and they did a fast and awesome job. read more

I went to this location for A TON of work. They did a PHENOMENAL job on my car, it looks better than when I bought it. Bill Mix, the regional manager, is absolutely fantastic and one of the most kind people. I ran into an issue at the location and he went above and beyond to make sure it was taken care of and that I was as well. I will never go to another location for body work! They have my business for life. read more

I have had several cars (unfortunately, but not my fault -usually!) worked on at this Caliber Collision and they always come out looking great. This is the second time I've worked with Omar and he is super nice; estimate was accurate and work completed in less time than originally planned. Communication from the staff (via email, phone) and in person always friendly. read more

Basically the company itself is good and would've gotten 5 stars, but a lady named Michelle Wood is extremely rude and I'm highly disappointed that the company has her in a leadership position. The other lady Sessni I talked to was much more knowledgeable and easy to talk to. Do something about Michelle and I will gladly give 5 stars! read more

*update* We has to get our second hail damage vehicle done, and we are definitely happy with this experience as well. Great customer service, updates often, and quality work. Thank you! First review was accidentally deleted! John and Cory were great working with our truck from hail damage - quality work at this location! read more

My truck looked outstanding when I picked it up, you couldn't even tell it had ever been repaired. I was amazed. Everyone I dealt with there was also super nice. I hope I don't need to get any more repairs on my truck, but if I find myself in that situation again I will be choosing Caliber! read more

I have followed John Elam where ever he goes. He's outstanding at keeping me informed of the progress on my vehicle and also ensures that the work gets done properly. 2 thumbs up for John and his crew! read more

I had a great experience at this location. Raymond and his team went above and beyond on helping me with something and didn't even charge. They are the best. Raymond is highly recommended. read more