I had the most amazing experience here with Jennifer, Chris, and Frank. They went out of their way to take care of me and get my truck back to new. Very honest people here and I highly recommend this location! read more

Brought my car in may of 2021. They did some repairs and when I went to pick my vehicle back up 2 chrome pieces of window trim were not yet installed and my doors make a weird sound when I close them. They said the chrome pieces where on back order and they will call me when they get them and then they can look at the doors again. It's been 3 years and I have received no phone calls and get no updates when I call them. read more

I have had my 1500 Ram at Caliber Collison in Carrollton Texas for over 2 weeks for a basic windshield repair. 2 WEEKS!!!!.... to this day Mike Lewis nor his GM can tell me WHEN MY truck can be picked up. This is RIDICULOUS read more

The most unprofessional and incompetent car repair shop I have ever dealt with. I had to deal with them three separate appointments because of their lack of attention to detail. I assumed they would treat me well considering I was an employee of Caliber. Nope! From the original estimator to the car hand off, they were unprofessional. The manager is childish and reported me to corporate HR for rightfully being upset about my experience. You returned my car with clear bubbles on the spot I asked you to fix. I shouldn't have to get it fixed two more times for it look to look right. Instead of taking any accountability for their actions, they complain because they got a bad survey from me. How about follow up and ask how they can improve or give me an apology? You are wrong, it is MY vehicle. I am a customer first. You have an obligation to service me and provide good customer service. I am under no obligation to pat you on the back and say good job for bad service just because I am an employee. Grow up. Additionally, since they are a Geico approved shop and clearly have ties at Geico, my insurance went up about 100 bucks a month. That is no coincidence. I am sure the toddlers who work here will ask for this to be taken down to avoid the truth from getting out and once again avoiding responsibility. You want good reviews? Do work that earns it. And if I get this taken down or get a complaint from Caliber about this, you will be hearing from my lawyer and will be sued. read more

Came here to get some minor bodywork done. Alan was quick, courteous, and professional. We worked out a time to have my car dropped off, and he even preordered parts so that I could have my car back as quickly as possible. He told me the car would be there overnight, but his amazing team was able to finish my car the SAME DAY. The work was done excellently. Kudos to the painter, who perfectly matched the paint and made the repair work look like it just rolled off the factory floor. This has been the most painless experience I have ever had at a body shop. I wish I could give more than 5 stars. read more

I visited the store on Hwy 121 in Lewisville. Great service and took time to answer my questions without being rushed. Did a great job.

Terrible experience from the beginning. They didn't bother to do all the work. But instead of saying, we didn't ask the insurance to include an alignment, they accused me of insurance fraud. They didn't even bother to call the insurance to check on getting everything covered. Save yourself a lot of hassle and just don't bother coming here. Take it somewhere that can get everything done the first time. read more

DO NOT COME HERE FOR ANY SERVICE! Came here yesterday to have my car appraised for damages and received the worst customer service and was completely disrespected by Robert Eichelberger.. I made a 40 minute drive to make it to my appointment yesterday after work and it was raining cats and dogs. As soon as I walked in and introduced myself to Robert, the first words that came out of his mouth were "looks like were going to be getting another round of this rain".. hugh? no introducing himself or addressing who I was. He then replies that he cannot evaluate the car if its raining, especially since there was hail. I waited in the shop for about 15-20 minutes, then Robert comes to me and tells me that I should reschedule.. I dont know what rain has to do with taking my car to one of the back sheds for a 20 minute estimate of damages. Robert tells me he would be evaluating the car outside and cannot do that if its raining, when I suggest that he takes it to one of the sheds in the back (you know the places where mechanics repair cars).. he tells me all the slots are full with cars and he cannot do that. Are you kidding me? what a crock of bull! Even if that is true.. which I know it is not.. the customer service thing to do would be to move one of the cars in the shed and move my car to the shed to be evaluated. Except the answer to me was nothing could be done. Ive never heard of someone not being able to do their job because of rain! It was clear Robert did not want to go in the rain and get wet.. instead he wanted to waste my 40 minute drive and turn me away for an appointment I waited on for a week. He could not even call me ahead of time to let me know appointments are being cancelled due to weather.. another example of poor customer service. Robert tells me to reschedule and makes no attempt to make another appointment.. nor does he apologize for the inconvenience. .. and wouldnt you know as i made the long incovenient 40 minute trip back home the clouds cleared and the glorious light of the sun came through! no hail or rain! I immediately called and told the insurance company who let me know they would make a note and hopefully ppl would NOT be sent to this location anymore HEY ROBERT- REAL MEN CAN GET WET SOMETIMES! ITS OKAY... YOU WONT MELT.. unless youre a witch, to which you might be with that horrendous customer service and poor attitude you exhibited.. and to a female no less! geez.. grow a pair! STAY FAR AWAY FROM THIS LEWISVILLE CALIBER COLLISION- all past negative reviews are legitimate and true to what I experienced! read more

Great service and great staff! Quick repair and the quality looks awesome! Highly recommend any collision repairs to these guys! My vehicle looks better than it did before the loss and I was updated 2-3 times a week. read more

Caliber is my go to place for collision repair. Today I returned thinking that one of the parts from a prior accident several years ago was defective. Well our hesitation, I was told to return for an inspection. It turned out that there was a short in the tail light housing unrelated to any prior accident, but they repaired it for free! I can't imagine why anyone would give this location anything but a high rating. Probably the most friendly and service oriented operation I have seen in a while. Thank you Chad and Andrew!! I recommend this location highly!!' read more

If I could do zero I would have. The manager is a complete idiot. Tell the customer that a low speed front end accident will never affect the suspension. If he paid attention to science class he would know that's not the case. On top of that told me the car needed brakes but never looked at to see the cv axle was shock. When I ask why that wasn't noticed he again told me that a front end collision doesn't affect the suspension. read more

Ok, update***** The district manager heard my complaints through the BBB and went out of his way to make things right. I haven't experienced this level of customer service in quite a while. Although this doesn't mean things are better at this particular location, he did stress to me that things would change at this particular location and I believe him. You can read my original review below. ---------------------------------------------- Why oh why didn't I check the reviews!!! Long story short- these people don't know how to run a business! Quoted $303 for repair. When I went to pick up my truck the charge was over $900!! No calls to warn me or to authorize additional repairs. You better believe I will be contacting the Better Business Bureau. Stay away, you've been warned. read more

When i searched for this particular location I wasn't surprised to see that it got a lower rating than the other Caliber locations. It was nothing but a disappointment from day one. I brought my car in to get looked at after the 2017 hail storm back in April. I was told I would be there for forty-five minutes, so it didn't seem to be a problem if I brought my five month old and two year old. Two and a half hours later, after one of the staff members noticed that I was trying to entertain two small children for that long they finally got to me. Cool, I understand, place was busy after everyone bringing their car in after the storm. I schedule the repairs, get told 3-4 weeks and they will call me. A month later I call them and get told 3-4 MONTHS. I called 3 months later to find out how much longer it was going to be. I get put on hold for a half hour as they search through paper files to see where I am at. This is in the middle of 2017 and this place doesn't have a database of where I am at in the line. Then I get told they have to search through the "hail damage" pile and that they only do one car at a time from the hail damage pile. Never mind any first come first served policy. If you got damage other than in the hail storm there are plenty of people working on your car. Pardon me, but that's the dumbest policy Ive ever heard of. Meanwhile people in my neighborhood who chose other places are getting their cars fixed. My wife decided to try her hand at calling later, as we waited longer (in fairness we probably should have sought out someone else sooner but were told how good their work was). She called and was told she would receive a return call to let us know where we were on the list (once again, a stack of folders with no way of tracking). She never got a call back. Last week she tried to call again. Keep in mind, the storm was almost ten months ago. Told she would get a call back once they found the folder. Never got called back. Saw an ad in the paper for another place that gives a free car rental (something not offered by Caliber), called them. Took it in on Friday. I'm going to recommend to our insurance that they no longer do business with this particular location. I don't even know if their product is good because their customer service was so lacking I never even got the opportunity. If you get told that this location is available, seek out another one. I can't speak for the rest of Caliber's locations but you can see good reviews on the other ones. Clearly people who shouldn't be managing this location are the ones managing it. But hey, at least if you are stuck there way longer than you're supposed be, they have free popcorn. My toddler might have eaten five bags of it. It took great effort to write this review without resorting to profanity btw. read more

Your standard money-grubbers. I got side-swiped and had a minor scratch in my driver's side door. They estimated it would cost over $900 to repair, citing the need to take out the door and all this mumbo-jumbo. My dad took a look at it and literally wiped most of it away with a rag and some elbow grease. But I did get to keep the claims check sent to me by the guy at fault's insurance company, so that worked out! read more

Really disappointed in both this company and my insurance! That being said, my insurance company at least did what they said they would by paying there portion Caliber; however, failed. The service was frustrating to say the least. Our "rep" at the location kept saying "yes, we be ready!" and then it never was... Really disappointing all I want is an accurate eta. Plus it's really made worse when you are waiting on your ride that you spend 2.5 to 3hrs a day in and forced to spend it in a crappy rental while you wait and wait because they can not get their act together... They made the repairs to my car but now several months later the rear door is squeezing. Although no work was performed on the door i know they had to remove if and just did a bad job putting it back on. I will never use this company let alone location again - which sucks! Because to ensure its done right I know have to pay someone else to fix the door. Get it done right the first time. Go somewhere else. I'm guessing this is not the only post like this. read more

The people in this shop are incompetent and the management is pathetic. They tried three times to paint my bumpers to match the original color. After each attempt they tried to convince me the colors matched, and strongly implied that it was my fault for being too picky. All my friends agreed that the bumpers were darker than the "matching" side panels, so it isn't just me! Even my ex-wife said the colors don't match! As if that weren't bad enough, the Geico rep kept taking the side of the repair shop. After several weeks I finally gave up. Ugh! Save yourself grief and frustration. GO ELSEWHERE! P.S. I'm not the only one who thinks this place is bad. Look for them on Google to see other reviewrs comments. read more

My daugter was home from college for a week and needed repairs done. I couldn't get in anywhere until I called Caliber. Andrew was great to work with and got the car done a day early!! Thanks Caliber!! read more

I went to Caliber Collision after an accident - it was the other driver's liability and their insurance company recommended Caliber. The damage was both to the body of the car and the suspension. I cannot speak more highly of my experience. Everything was ready when I arrived to drop my car off. Kyle was my contact and he was incredibly professional. He answered my questions and then proceeded to keep me updated about the process the entire time that my car was in their possession. When I picked my car up, it was in stellar condition - the work was very high quality (and guaranteed for life) and they had even washed and vacuumed my car! The work was completed earlier than expected and I am very happy with how everything transpired. Everyone was friendly and professional and my car looks great. I would recommend Caliber and this location to anyone in need of quality repair work. read more

One star is being extremely generous for this business. First off let me just say, The only reason my car was brought here was becuase allstate assigned it to be. Not once but twice my car was returned to me only to find out that the repairs were not even completed. The staff is mediocre at best. The rep who originally took care of me tried to blame another employee stating that she was the one who had my account, yet he was the one who returned my car to me the first time. I hopped in and was immediately disappointed, they were returning it to me with a dead battery, and not only that, a dashboard full of lights indicating all sorts of codes and errors. And they say the job was complete? Really? They did nothing but clear the codes and and sent me on my way. I then heard grinding noises when I was driving home. Called the next day and had to bring it back to them. They took it to their mechanic snd found the wheel bearing needed to be replaced. I got it back thinking, okay now my car has to be perfect. I then drove it and again heard a similar but not quite as loud. So then I had to bring it back to then again when I could still hear the grinding sounds of the wheel bearings. It's been weeks since I first touched base with them, I was told they'd be in touch to setup another appointment time. When I finally got fed up with waiting, I called again and They said "you'll get a call back before the end of day" of course 4:30 rolls around and still nothing, so i took my car in without an appointment. When I brought it back, the manager basically was insinuating that the issue my car still has is a mechanical issue, and caliber collision is an auto body shop. "Okay, then why are you charging my insurance for mechanical repairs If you're not a mechanic?" This guy was a joke. He was so rude and condescending, talking to me like I'm an idiot for asking why they would return my car without it being repaired properly. He stated that it was because all state didn't tell them to fix those issues... okay well did you even tell Allstate there were these problems. Did you even know they were present? Obviously not cuz they aren't a mechanic. Do instead of owning his mistake and resolving the issue, he wanted to tell me that it wasn't his fault that Allstate didn't have them fix it. Allstate requires a work order of the damages done by the shop to approve the work order, so Who really is responsible for finding the damages? The insurance company of the repair shop? I know now never to bring my car back to this location again. Literally the worst customer service I've ever experienced. Find another place to get your car repaired cuz these jokers don't have a clue what they're doing. Billing my insurance for repairs to mechanical parts when they're only a body shop? Sounds like fraud to me... read more

I had a great experience with Caliber Collision. Had a dent on my Nissan Rogue and their approach in handling me as a customer was phenomenal. Terry Shoemake was my point of contact and he was very professional and made me feel at ease with the work. The work itself was very well done and there was no indication of the dent at all. I also loved the frequent texts that they sent me as the work was being performed. Thanks for your support, Caliber team. read more

Raymond Smith gave awesome service and was so friendly. What I thought was a major problem was an easy fix for him and a huge relief for me! read more

Had a minor collision and State Farm suggested Caliber Collision. Great service and right on time with the repairs. They also assisted me in getting a rental car. Daniel Shoemaker was fantastic to work with. Kept me informed throughout with texts and phone calls about the repairs THANK YOU CALIBER COLLISION for your help during a very stressful time in my life. read more

A wreck is not a fun experience but the repair was a seamless process. Caliber quickly assessed the damage and formulated a plan with a delivery date. Kyle informed me daily of the progress on my car and it was actually ready a day before it was promised. Thank you Caliber for a quality job done right and a commitment to a delivery time that was kept! Rhythm has been restored read more

I used their services twice for my BMW. The first time it was done through my insurance, I needed my rear bumper to be repaired and painted. The repair and the look was acceptable but as I found out later the quality of the paint job was definitely below standard, not even close to dealer standard. The second time was for a brand new upgraded sport front bumper to be painted. I also to told them that I was paying for the work (no insurance involved) and I will only bring the bumper to be done (not the car). I would take care of the installation myself. They gave me a quote and told me to drop off the bumper when I was ready, no appointment needed. A few weeks later, when I tried to drop off the bumper, I was told that they would not do the work unless I brought the car in and the bumper was ordered by them. It was a company policy. I would not have a problem with the policy, if it was not for the fact that they did give me a quote for the work but I also received a quote from another Caliber Collusion for the same job and neither mentioned the company policy at the time. I only choose that location because of proximity. Unlike the other location, their staff was unprofessional. Starting with the rep who was borderline a jerk and clearly wanted nothing to do with me, to the front desk person who is dressed like she just finished cleaning her house. In most business sweet pants and questionable teach shirt is not an acceptable dress code for front desk people. May be Caliber Collusion's management would be better served to spend time writing policies on dress code and customer service instead of trying to get bigger jobs and more money. read more

I don't think I was treated fairly. Poor workmanship as well. Needed a second shop to finish the job.

Outstanding work and completed in less time than originally estimated. Customer service was fantastic, from the front desk to the service rep. I even got my truck back with the interior detailed. I'm one completely satisfied customer. read more

Mike and Kyle were awesome. They really helped us get our car back into shape. The even buffer out a few extra scratches on our terrain. No complaints here. Great quality service and a overall pleasant experience. I would definitely recommend coming and check them out. read more

Great work done on my Edge! All of the guys where great! Kyle Elliott was great through the whole process and the manager John Elam was the ultimate professional! I will only trust my repairs with them. Great job guys!!! read more

They were incredibly helpful and make sure that I was always in the loop. They kept me informed with everything that was going on with my car and even dealt with the insurance company so I wouldn't have to. When I got my car back it looked as good as new! Will definitely return to this Caliber. read more

Great Customer Service and Quality Auto Body Repair - The Best!!! I had my front bumper replaced on my F150. My Service Advisor, Alex, was great. She is very knowledgeable and very quickly provided me an estimate. Alex's professionalism and 'attention to detail' is very impressive. She showed me some things, I had not noticed. Kyle, the Manager, provided exceptional focus on quality and customer service. James did a great job installing my new bumper, he even skipped his lunch! Everyone treated me so well, the work was completed quickly, and very high quality. I am very selective of who I allow to touch/service my F150 as I keep it in perfect condition. I am so grateful for the great work by the entire team at Caliber Collision. It is great to have a auto body shop I can trust. I will be a customer for life. read more

We had a good experience with this Caliber Collision! Tom the manager went out of his way to help us with the mistakes that were caused by another repair job. Julie at the front desk was awesome, and the regional manager Shaun, he did everything possible to make sure we were satisfied and treated very well! We will return this to this Caliber! read more

Warning - Warning !! Horrible Company! Do not use this company I had to schedule an appointment just to get an estimate - was given an estimate then was called to make an appointment. I made an appointment and was told that the turnaround time was 15 days - Now that not little over 2 weeks that was 15 business days which means three weeks minimum. I left my vehicle for a week heard nothing from them. after a full week I called to get a status check. took 15 minutes to get someone to talk to me and when they did they stated that hey had found 1500.00 dollars more damage to my vehicle and now the insurance company will no longer cover the damage but total the vehicle! I took my truck to a local independent collision shop and they fixed my truck for the original estimate quote. Every time i went to Caliber I had to talk to a different person. I implore anyone thinking of using this company to go elsewhere because they DO NOT CARE AT ALL! It's ONLY How much money can they get! RUDE - INCOMPETENT - UNPROFESSIONAL AND UNCARING - read more

This location is under new management and the new manager is really trying to improve the image of the Shop. I found all the employees to be extremely courteous and the Manager( John Elam ) went way above the call of duty to keep me up to date on the progress of my my cars repair. I;m very happy with the work done on my car and the customer service from the receptionist to the Manager was outstanding. I would highly recommend the Lewisville Caliber location. read more

John Elam and his staff were professional and did a great job‼ I'll definitely be back should I need any other work done. Highly recommend

Terrible experience. I called to get the status on my car. Nobody could give the status so I left a message. No return call so I called again. Was told my car would be ready that day and they would call at that time. No return call. Called the next day. They said car needed to be washed, but they could not give me an ETA. This was a lease vehicle and I had already explained it had to be turned in that day. Called the insurance company. They called Caliber on the other line, got back to me, and said to head to Caliber where my car would be ready. Got to Caliber and the car was filthy inside and out. Spoke to Daniel and he laughed about it & said I could wait but it might be a few hours. Had to get back to work so I left with my filthy car. Pathetic. read more

Took my G37 there after I accidently got too close to exit gate in my apartment and the front end was severely scratched. I filed a claim with nationwide and that process was painless and done very quickly. I took my car there on a Tuesday and I received a call from Trae on a Thursday telling me that my car was ready couldn't get to them that Thursday or Friday due to work commitments but Trae met me there Saturday morning even though they are closed and I picked up my car which looked great. They did an excellent job and I want to thank Trae for coming in to help me out, Now that is customer service read more

They were courteous and got the job done smoothly and quickly! Excellent work and service!

Exceptional service, dedication and commitment to helping clients take what is typically a painful and drawn out situation and turning it into a positive and expedited service. Heather Lillis helped my daughter and I out with my daughter's vehicle that was wrecked and in the end, deemed a total loss. We were not getting anywhere with the insurance company and Heather, without hesitation gave us guidance, direction and offered support in a matter that she did not have to get involved in. It was because of her actions and her support that this horrible situation ended up better as she was truly the silver lining thru this all. She is truly dedicated not only to her job there at Caliber Collision but she cares about her clients and giving each and every person who walks thru that door the kind of service that she would expect. She is passionate about her job and committed to the satisfaction of the customers and it shows. I will not blink an eye in the future when I need work done to one of my vehicles as I have total and complete trust in Caliber Collision in Lewisville and the team that stands behind Heather Lillis. One month ago I had no idea who Heather Lillis was but today, I leave with a trusted body shop to now bring my Vehicles to, when needed and a friend for life! Thank you Heather and the staff at Lewisville Caliber Collision! ~ Kristi Pugh read more

WARNING - I am hoping this review will be sufficient to steer readers away from choosing Caliber collision in Lewisville TX #0543. A few weeks ago, I brought in my new car (10 months old!!) to be repaired for severe hail damage. After an initial pleasant experience with bringing the car in, it started to go downhill quick when we did the 1st pick up. As stated, car was 10 months old, pristine interior. We received it back, dirtier than a construction crews 20 year old truck. Black finger smudges on headliner, scratches on console, paint splatters on seats, etc. Service Manager realized the bad delivery and offered fixes, a full wash and detail. At this point I still had faith in a good ending. 2nd pickup was not good. Interior was cleaned by a 5 year old with an armor all wipe and white residue and more scratches appeared on the outside as well. Manager came into the picture and offered to send it to a different detailer. I still gave them a chance to do what is right and for them to rectify the problem. 3rd pickup, interior was cleaned better but still had same issues and new ones popping up!!!!. At this point, I decided to take it home as keeping it with caliber would just ended up with more damage. I requested the district manager to contact me. After a few days, I was contacted and was offered to bring it back again for them to resolve all issues. I mentioned they already had it multiple times. Other location was available but if a district manager does not keep all locations to the same standards, I was not going to go to bring it to a different one. After mulling options over for a few days and literally seeing my wife get sick of stress, I came to the conclusion that this back and forth with Caliber would probably result in more damage to my car, more costs to myself of taking days of work and more stress with no satisfactory solution in the end. I reached out to the Mazda dealership to discuss my situation. Mazda offered to help my situation by replacement of the car with exact deal and options I previously had. I replied my decision to district manager and proposed a fair financial solution to split the hit I took by trading in the tainted car. I received a call back that that is not what caliber does, they fix, not compensate. They even dared to state I didn't give them another chance to fix, I gave them 3. Not sure why they didn't go the route as it would have been more cost effective for them to split versus fixing all the damage done. In the end, Mazda and I had to make things right and put back the enjoyment my wife had of driving her car again and not be reminded every time how Caliber messed up her car. Caliber has their insurance money so no hit on their end. They lost a customer in me for sure, all I can do is share my experience. read more

This was the absolute worst body shop experience I've ever encountered. From now I will remain with Service King moving forward. I wrecked my car in a single car accident and this location was conveniently located between work and home. The tow truck dropped me off about 6:45am and they opened at 7am. So I waited for someone to arrive to look at my car. The GM John introduced himself and I conveyed my request and he said someone would get back to me later that day (Friday). Well nobody did. So I tried calling on Saturday and realized they aren't pen on the weekends. So I waited till Monday at lunch, still no response. So I called and left a message requesting a returned call. At 3:30 when I left work I called again and they mentioned John wouldn't be available and that someone else will have to call me back when they are available. So I waited again, about 5:30 I received a call ( I forget his name). Nice enough guy, but now my car has been sitting there Since Friday before they opened. They still hadn't looked at it. He said he will give it a look in the morning and get back to me. Now it is Tuesday and I had to call again to get an update. He gave me the quote and so I said does that include everything, he told me that he hasn't had a mechanic look at it and that if I wanted a mechanic to look at it, there is an $85 charge for that service. He said he would speak to John to see if he would waive the cost of the mechanic, since I had been waiting so long and received such poor service. John did not agree to waive the fee. So thinking that I might need some repair other than body work I agreed. I need an accurate assessment of the complete damage I caused. So now it is Wednesday afternoon and I finally get a call from the shop that I didn't call first to get. He basically told me they found a minor thing not found on the original estimate. The car wasn't worth fixing so I decided to donate the car. The car never moved from the spot that the tow truck dropped it in till the other tow truck came to get it for the donations. So does anyone think the estimate they gave me was going to be anywhere near accurate? I don't! I knew once I gave the go ahead they would start adding on to it and it would be out of hand. So the customer service is sub-par and I recommend that if you need body work done try some wheres else. It will not take much to find better service than what these folks provide. Lesson learned, thanks Caliber! read more