The service at this Caliber Collision is top notch. I felt truly taken care of by Letii, Jason, and Julian. Thank you for your kind and helpful service! The parking situation right in El Camino Real may be a bit tricky to navigate, but besides that it is a phenomenal location. I highly recommend this Caliber branch and would trust them again with my car repairs. read more

This review is for Caliber - Redwood City - North - 1196 (located at 1800 Industrial Way). I went to a different caliber location in San carlos, also on industrial, to get an estimate to repair my car window that another vehicle had knocked off. I was hoping the cost was minor and I wouldn't have to go through insurance. That was a mistake. The other caliber quoted me over $1300 to replace my mirror. I was astounded as a friend of mine had recently had her mirror redone for @ $500. I also called the toyota dealership in redwood city and they sell the part I needed at a higher cost and would have charged even more to replace it (and were all booked up). So I went through insurance and they sent me to the this redwood city caliber location instead and they quoted less than half the cost of the first caliber location. They were very nice at this redwood city location and ordered the mirror and I was able to get the car repaired within a week or so. They order the parts for wholesale prices from a different Toyota apparently because the local toyota dealership won't sell to them wholesale. They were very nice to deal with, fixed my car and even took care of another small issue that had been bugging me that they noticed on their own - a piece of bumper of my car was popping out and on my last trip to the dealer for maintenance, I asked toyota if they could get it to stop popping out and they send there was nothing they could do. However, this caliber clipped it back into place without issue. I can't recommend this location enough. And a few lessons learned - #1 - if the damage isn't your fault, just go through your insurance. You will get a better price for the repair and you don't have to worry about your insurance cost going up if the repair isn't due to any fault of yours. ( at least with mercury insurance). #2. Do not get repairs done at the dealer unless your car is under their warranty. Get them through a good repair shop! #3 - do not go to the caliber in san carlos unless they take your car insurance or perhaps you will not get a fair price on the repair either. read more

This company offers a service where they will provide an estimate based on photos and information you submit online. It seemed nice to save the time and hassle of coming in-person, if you just need an estimate for a simple job. I got the online estimate done, but when I called in to schedule the work, they said they don't honor the online estimates and I would need to come in anyway for them to generate the real estimate. What an utter waste of my time. read more

I was so sad when my GTI got sideswiped while street parked in San Jose but Caliber had my baby back on the road in no time! The customer service was awesome here - Bryan was friendly and thorough as we looked over the damage despite what seemed like a hectic day. They even gave me a ride to Hertz. The repairs were completed quickly I got my car back a day earlier than expected. Bryan and Mike even washed my car personally when something came up with their detailer so that my car would be ready at the promised time. If that's not 5 star service I don't know what is! Thanks fellas! Side note - avoid the 1104 Main Street location - that's their old address but it's still active on Yelp read more

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Fantastic work! Crew is very professional. They also washed my car way better than I ever did.

Take your car to the Redwood City Caliber. I had my old Lexus SC400 that had some fender damage and they got me scheduled right away and had my car back the same week. The associates in the front kept me informed . If I ever have to have anymore paint work done I will be coming back to caliber read more

Caliber Collision - Fender repair is like new. No parts just body work and paint. - Body Shops Near Me - Redwood City, California

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Very profesional team and good quality work, they keep me informed every day, I will definitely will recommend this body shop. read more

Caliber Collision - Body Shops Near Me - Redwood City, California

My car got a little scratch. I went to Caliber Collision, for an estimation. They are very professional and helpful. My car was taken care of properly. Thanks to Cherie! read more

Caliber Collision - Body Shops Near Me - Redwood City, California

Great customer service and quality of repairs! I was greeted immediately and the entire staff was able to answer all of my questions. I would definitely recommend Caliber to my family and friends. read more

Great experience overall. The employees here are awesome and very helpful. My car was stolen on July 2, 2020, then recovered in San Jose on July 18th. I worked it out with my insurance and they actually recommended Caliber Collision. I was at first hesitant because I've had a pretty terrible experience at Cooks Collision, and they sounded like a rebrand of them. But I took a chance and had AAA tow my car here. From the get-go on the phone they were really helpful and sympathetic about my car situation. Scheduling with them was a breeze, and upon meeting them they were extremely friendly and helpful. They were professional from beginning to end and made the whole process with my insurance really easy. I'm glad we have a decent body shop here in Redwood even if they are a franchise. read more

They took handled the repair that someone else's insurance covered. They were very communicative, they did a great job on the car and great customer service. read more

I had an appointment today at 12.30pm. My insurance had accidently sent my information to a different Caliber Collision location. I asked them if they could request the information from the other location or if they could communicate with my insurance and they didn't want to help. I called my insurance and they sent the information to the correct location, but then I had to wait for 15 minutes despite there not being another customer there. I had to leave without been helped. Terrible customer service. read more

This review is for their "car wash" took my car in after it got side swiped while parked at work and after receiving it I noticed the center console, door,dashboard were covered in these white spots. like it's everywhere places I can't even reach? It really doesn't even make sense how cover my car is with these spots. Whoever washed this car is lazy and simply does not care about their work. My car is only about 8 months old and I keep it consistently clean how I like it so this was very disappointing after getting my car back after two weeks in the shop. I would have been much happier if they just didn't wash my car. read more

Caliber Collision - White spots all over after "car wash" - Body Shops Near Me - Redwood City, California

Made an appointment and took time off work for an estimate last Thursday, even though I had an appointment I was told the guy doing my estimate was at lunch. So someone else had to take the pics so I could get my estimate . How can u make an appointment n go to lunch? Long story short, 6 days later the estimate wasn't ready, when I called to find out was going on, I was told they couldn't get my car in til weeks later. I was so disappointed they wasted my time. I found this experience to be of poor customer service and unprofessional for a business practice. Today I took my car in to another shop n the estimate was ready in 15 min n they will have my car done in three days.... read more

Cherie is wonderful. Farmer's Insurance recommended this place. My car finished late on Friday. Cherie offered to come Saturday morning to give me my car. The place is closed! So kind. So professional. I had a great experience here. read more

I also had a great experience all the people that work there were fantastic. My car was done on time and they also did a great job fixing The fender in our work van. Special thanks to Cherie I will make sure to use them again read more

Had the tailgate stolen from my truck and farmers referred Caliber Collision. I chose Caliber Collision in Redwood City (On El Camino) due to yelp reviews and customer encounters with Manny. Manny and team his team did not disappoint. Manny and team at Caliber Collision took good care of me. Manny was 100% transparent with me through out the entire process and was great to work with. The work done on my truck was done to perfection and in a timely manner. Couldn't ask for anything better. read more

I just recently had my car backed into and the other party I decided not to go through insurance to have it repaired. He recommended Caliber Collision Auto Repair, so I agreed to take it here. Since Caliber is also AAA accredited, I figured that it would be a trustworthy and reputable place in the event that we could not reach an agreement for the other party to to repair my vehicle, and I would have to file a claim through my insurance. From the intial scheduling of the consultation which was at a time that was convenient for me to getting an estimate from the general manager, Elizabeth Washburn, the process was quick, easy, and stress-free. Liz made me feel extremely comfortable and was super helpful. She did everything she possibly could to reach the budget that was discussed between the other party and I in order for us to reach an amicable settlement and pay a reasonable price for the repair. BMW parts are expensive, but Liz was able to DROP the price of the original estimate by more than $1,500! She even went the extra mile of contacting the other party to make the payment, which he was ultimately happy with considering the huge price drop. Furthermore, Liz and the Caliber Collision team were able to repair, paint, and detail my car in less than a week! They were also very good about keeping me updated on the status of my car. Not only was the quality of work done excellent, this repair shop is HONEST and TRUSTWORTHY in comparison to my past experiences dealing with many other auto repair shops. I'm extremely happy with the quality of repair of my car and I would def recommend this auto shop to my friends and family. I will def take my car here again in the future if any other problems arise. This is an auto repair shop that genuinely cares about the quality of service they render and their customers' satisfication. If you have a similar cosmetic repair needing to be done to your vehicle, this is the place to take it! Ask for Liz Washburn and she will def take good care of you and your car! You will not be disappointed! 10/10! :] read more

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We were looking for Cook's but were diverted here as Cook's might be closed. They did a great job on my daughter's car. The roof was peeling due to an inferior previous paint job. They had a reasonable quote and took care of it quickly and effectively. I would reccommend for car painting. Also, they painted an additional part of the door to match the new work. The communication was stellar. read more

I had an excellent experience here. Recommended by State Farm. Cherie was extremely professional in providing the estimate, taking care of the insurance, and making the contact for a rental car. The receptionist was friendly and helpful. Car was beautifully repaired. I checked a few other places before going here; in those places I felt patronized and things didn't seem well organized. Kudos to Caliber for running a good shop and attending to customer service! read more

The Team at Caliber Collison too great care of my Jeep they even washed it. Thank you for repairing my fender it looks Great !

Brought my car here after an minor accident. This will be my 2nd time bringing it here. Each time I came here they have been awesome. Byran, Mike, Uriel treated me and my car awesomely. Each one went above and beyond to make sure I was taken care of. They finished my car within a week and gave it a good wash. You won't be disappointed coming here. read more

Caliber promised that our car would be ready in two to three days. That was over two weeks ago. Today, we were planning to pick it up in a couple hours. Now, Caliber says it won't be ready for another five days. This is very poor planning by Caliber. read more

Thank you Caliber Collision Team for doing and outstanding job on repairing a 2021 Toyota Camry Hybrid I appreciate it. The finish work was remarkable much appreciated and will likely be coming here if needed any future repairs! Thanks CC TEAM. read more

The Caliber collision staff at the El camino location is outstanding. I took in my honda accord for repairs and when I picked up my car looked brand new they even went above and beyond to polish my front headlights. I truly recommend Caliber Collision to everyone that is in need of some repaira. read more

I dropped off my car for a door scratch repair that another body shop told me would take 1-2 weeks to repair, I had my car back in 2 days from Caliber and they took care of the door chips at no additional cost! Their manager Elizabeth was incredibly professional and took the time to go over everything with me. I appreciate that considering it looked like they were very light on staff due to the pandemic. I have another car I'm bringing to Elizabeth next week because of the excellent quality of work and professionalism displayed by her and her team. read more

I went in with a scrape mark from someone hitting my car in a parking lot. Bryan inspected the damage and said he thought it might be transfer from a tire and not a scrape. He buffed it out and sent me on my way free of charge. These guys are as honest as you get! They have earned my trust and my business going forward. read more

They helped out my friend and me professionally with reasonable pricing. I trust cherie! She is dependable. I would recommend this place for any car accidents price estimates. read more

Bryan made getting my daughter's car fixed so easy. He was professional, friendly and helpful throughout the process. Great job keeping me posted on the repair process. Overall great experience at Caliber! read more

Brought my car in to get my hood and bumper painted and it came out great. The whole staff was very helpful from the moment I came in with my car. They even washed and buffed my car at no cost. I will for sure use this shop again and highly recommend it to anyone looking for some work. Thank you Caliber!!!! read more

Liz, Bryan, Manny, and their whole team have taken great care of me and my car twice now in the past couple of months. The first time they had to deal with my insurance company and they did a number of repairs to the rear end of my car, requiring getting new panels and parts as well as dealing with electrical, etc. Brian consistently called me to let me know the progress and what I could expect. They found a couple of little problems not related to the accident and solved those problems free of charge. I was very happy with the condition of my car when they finished the repairs. The second time, this week, all of a sudden for no reason the rear lift gate stopped working. Liz and her team spent all day yesterday trying to figure out the probelm and finally ended up taking the car to the Lexus Dealership to consult with them. Turns out my husband inadvertently pushed a button that disabled the rear lift gate (who knew there was such a button?). Problem solved! Between driving me to and from work, and taking my car offsite to the Lexus Dealership, and all the hours the Technician spent trying to figure out what was going on, Liz and her team spent a lot of time on me and my car. Their charge? ZERO. Other people have recommended Caliber Collision to me in the past. Now I too can attest that they are honest, hard-working with excellent results, and they provide great customer service. -Sherri G read more

I would definitely recommend Caliber Collision. My car was done before the given date, and they even cleaned my car inside and out. Bryan was friendly, communicated well, and made it super easy. Excellent customer service! read more

Good customer service, fast work, good people!! They made me feel welcome like they care about my car, and they did a very good work painting to my car. They removed all the scratches and chips. read more

I have been going to Caliber for a long time. They are knowledgeable, professional, group. I would recommend them to anyone who wants good work done on their auto. read more

I was blindsided by a red light runner 1/22/2020. My car was un- drivable. After finalizing the details with the medics, the cops, the sheriffs we were left with a smashed car parked on a very busy 6 lane road. We were told by the sheriffs the wrecked car had to be removed by sundown that same day. Our insurance company recommended Caliber Collision on El Camino Redwood City. We called them to solicit their help. We tallked to two different people. They said they would call back and arrange for a tow for our car to come to their yard. We tried calling again but they were closed. As of today 1/27/2020 We have not heard a peep out of Caliber Collision. Not even a courtesy call to see if any arrangements have been made. This is the second time I've been disillusioned by Caliber Collision. If I could give them -5 stars I would. In contrast I can give A+ Japanese in San Carlos 500 stars for the professional and compassionate help we received the following day. read more