Be very careful if you choose to bring your vehicle here. I entrusted Caliber with my vehicle that needed repair from a rear end accident. Upon picking up my vehicle, there was a door scratch and another's vehicle's paint on my side mirror. These were done at Caliber. It was inconvenient at best that we had driven up to pick up our vehicle which should've been in prime condition, only to have to leave and wait another week for them to fix the damages they've inflicted at the shop. Now that it is finally fixed, I find dirty fingerprints inside of my vehicle from Caliber and a bent key card which was not the shape that I had given to them. To top it off, the tech asked us to NOT fill out the survey that will be coming our way. I give 2 stars because the repair that was initially requested for, were completed. Other than that, search elsewhere to get your vehicle repaired. read more

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I was lucky enough to get Charlene Munoz as my Repair Estimator, and let me just say Charlene has raised the bar for exceptional guest service! She keep me posted daily on the progress on my vehicle, finished it a week a head of scheduled and even offered to bring the vehicle to me when it was finished. She made me feel like we were old friends and not just a customer. Caliber Collision is lucky to have a team member like her in their organization. I hope I will not need her anytime soon but I must say I will be a customer of hers for years to come. Thank you again for the Amazing Service read more

If I could say Zero starts I would. Stay away from this shop they are crooked as they come. I didn't do a review as promised after getting my car back last year from this shop because I found more damage after picking it up the last time. Not only was my car driven more than 400 miles than the mileage was left when dropped off but this shop breaks stuff and glue it back together. This shop is the worst of all shops in the ENTIRE WORLD just garbage work performed and breaking or damaging anything they touch and try to hide it. The reason for this review today. I was in another accident where the car was damaged and the bumper had to be removed and guess what was found...a shit load of parts glued together instead of being replaced. They didn't count on this and I'm in the process to see if I can sue these criminals. It's FRAUD!!!! Stay away from this shop CALIBER COLLISION ON 9985 Huennekens street Mira Mesa. The worst body repair shop in the dam world. read more

I'm most appreciative for the professionalism of Stephanie, Melody, and Miguel. They made my visit the simplest process from start to finish and I'm really happy with the work done to my car. A+++++ read more

Took my car in for some body work. Service was good, and results were good. However, I was not satisfied with some things from the process. 1. Was initially told the rental I was given was covered up to the Nov. 18th. However, I was called on Nov. 15th saying my car was unexpectedly ready that day and if I didn't return the rental and get it by the next day, it would cost me out of pocket for keeping it long. When I spoke with my insurance, they said that was not true, and I rushed to return the car and get mine unnecessarily and inconveniently. 2. The car body work was done correctly, but when it was returned to me, the ashtray in the car was broken and the cover won't close (and I never had issues with it or even used it before). After weeks and weeks of trying to schedule a mechanic to look at the broken part, I get a surprise call one day and am expected to bring it in immediately while the mechanic is already there or I'll miss them again until next time. I make my way in and the mechanic tells me it's normal wear and tear and no one''s at fault and there's nothing they can do. Possibly true, but as a customer, all I know is I've had it for 10+ years and never had an issue with it, then I leave it with caliber collision for repairs unrelated to anything inside, and now it's broken. read more

Caliber Collision MIra Mesa has a phenomenal service advisor in Charlene Munoz. She has such stellar customer service--so kind, very helpful, compassionate, caring, informative and responsive. In early February, my father came in to get a repair on on his 2015 Honda Accord after someone severely rear ended the car. Caliber Collision did a wonderful job on the repair, body work and paint. It looks so good. We got the car back on Friday 3/19. Even though it took over a month, due to the parts being scarce, Charlene was so helpful during the whole process. She was very caring and understanding, especially when my father was stressing out about the time it took for the job to be completed. Thank you to Charlene, who took the time to help us out. After The COVID pandemic hit, it's not that often that you find kind, patient, helpful, customer service reps, like Charlene. read more

Charlene is my hero! She went above and beyond for me in every way to get the job done and my uncle who is a car fanatic was really impressed with their work. Not only did she fix extra dings on my car, she gifted detailing cloths to me and she offered to wash my car for the first month until the new paint settled in. Talk about amazing customer service!! I really appreciate how fun and friendly she is too - by far the most joyful auto shop experience I've ever had. I strongly recommend trying caliber collision for your auto repair needs. They have a fantastic system to make sure you and your car are taken care of as quickly as possible while maintaining an exceptional standard of excellence. Enterprise rentals is very close to this location so picking up and dropping off is really easy. I hope this review helps. Good luck with your auto repairs! read more

Absolutely exceptional service. We have had the pleasure of working with Charlene who has taken really good care of us since our car was hit and run. The car is back to the condition it was in before and looks great! Charlene kept in contact with us every step of the way and we always felt like we were VIP customers. She went above and beyond to help make the whole experience as convenient and painless as possible. She even picked the car up to help with a hidden issue that we were unaware of until after we received the car back. I would definitely recommend working with Charlene and Caliber. Update: They were able to fix our previously undiagnosed mirror issue even after Tesla had it misdiagnosed by 3 technicians! Awesome work! read more

In the parking lot a couple of weeks ago, a kid who had just got her license backed into my car. I was directed to go to Caliber Collision after being given a couple of suggestions by my insurance company. Generally speaking, this is not a fun process. It is stressful and time-consuming. But I was so pleasantly surprised. Check in was efficient, getting all my details and an estimate of time was quick, and they even provide a shuttle to take me back to work. And in quite an unexpected manner, the car was ready a day early. Wow! read more

I just had my car fixed by Caliber Collision and they were GREAT. Ruby at the Mira Mesa location was AH-MAZ-ING. My car is a newer electric car and there was a bit of a delay getting the lift gate, absolutely NOT Caliber's fault, it was ordered from the manufacturer and the manufacturer took longer than expected. Ruby texted me every 2 or 3 days to check in, let me know the status, and just overall keep me informed about everything the entire time. Even if there was nothing new to report (i.e., still waiting for the manufacturer), she would still check in so I wasn't just left wondering about the status. I've had work done by Caliber on several occasions, but this was by far my best experience. Thanks Ruby!!! read more

Once again, Caliber and Charlene came to my rescue! Thank you so much for another great service. I am obviously a "repeat offender" and will probably need auto body repair again! Every time I have come, Charlene and Caliber do everything possible to take excellent care of my car! Their service is impeccable and the results turn out like brand new. The front office staff is so nice and pleasant to work with. Thank you so much for everything! I hope I don't need any auto body work done anytime soon, but if I do, it's Charlene and Caliber who I will go to. read more

I have came here to Caliber Collision a few years ago after hitting a deer through the night. So when I recently was in an accident at the gas station during my lunch and the convenience of Caliber being within distance of my job and home I decided to come back. Initially I was told they only service electric cars. Jose Rivera took his time to asset my car give me his honest feedback back and stated he will let me know if caliber can fit me in their busy schedule I received a email from Jose with the quote and if I moved forward a precise time frame in which I would have my car back in my possession. Once I received my car I was very satisfied and felt as though nothing went unnoticed or overlooked as the damage was very visible. Caliber exceeded my expectations and I'm pleased with the customer service from the front end and most importantly Jose Rivera as communicated in a timely manner and punctual with the service that would be done on my Nissan Altima that is not a electric car. He listened to my needs and delivered I truly appreciate you Jose! Thank you I highly recommend Caliber Collision in Mira Mesa on Huennekens. read more

I had an extremely bad experience getting my car repaired at this Caliber Collision location. This is a very unethical and dishonest business. They do not care about their customers. If you do not want your car in worse condition than before the repair, avoid this place. My car needed some paint repairs on the passenger side doors. The whole repair process took one month. It was very frustrating. The communication was very inconsistent. You will have to text them every day to try to get you car back. On Thursday of the 4th week, they told me that they are still waiting for one auto part to arrive, and if I was ok with picking up the car for now and return when they receive it. Their reasoning was because it was the end of the month, and they want to clear as much cars as possible. However, I was told only 30 mins before their closing time, with no prior notice. I told them I was not able to make it before their closing time. He told me I could pick it up the next day. When I called the next day, the receptionist said he took the day off, and no one else can help me. The following Monday, they said they still do not know when the auto part will arrive. So, I told them I want to pick up my car for now, but since it was not the end of the month anymore, they were in no rush no more. I Had to wait another one whole week, to get my car back, through daily texting or calling them. Throughout the conversations, he reassured me that they will inspect and clean the car making sure everything will be looking great. He also said he will have his manager inspect the car. When I went to pick up the car, I was shocked, the car was in worse condition than before. The windshield was damaged, the door handles has been discolored, the interior of the car was extremely dirty. After pointing out these issues to him, his first initial response was that none of the damages were caused by them, then he looked at the pictures he took and after speaking to his manager, they agreed to repair the windshield, but nothing else. When asked about the door handle, he said it was like that when I dropped it off, which is clearly a lie. There was no word of apology for the damages. And they will not fix any other issues. After driving the car back home, I also noticed there are bumps on the floor of the car which was not there before. The passenger side doors does not open properly making loud clicking noises as you open and close and the screws on the door hinge are loose. The paint on the door had some grey discoloration and some parts had uneven paint. I will get it thoroughly inspected, to check if there are any other damages. The service advisor's name is Marcos Avendano and manager Andrew. Just realized Google allows businesses to hide negative reviews. You can't tell unless you are logged out of your google account and it's not visible to the public. At least there is still Yelp that allows customers to post real reviews and does not let businesses manipulate what's shown to the public. read more

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Andrew and Miguel made me feel like a part of the team. They were confident, knowledgeable, and ready to help. The prices are very reasonable and I got two quotes with one matching my budget. This place was clean and presentable and very friendly. The reception area staff seemed pleasant and ready to help. I had plenty of questions and Andrew and Miguel really took care of making me feel that my car was in good hands at Caliber Collision. Thank you CC team, I'm back driving on the road safely, cheers! read more

Overall great experience. Worked with Marcos who kept me informed throughout the process and finished earlier than expected. Thank you!

I recently got into a single car accident on the freeway, there was debris on the freeway and was unable to maneuver around it without causing any multi car collisions. My front end bumper was pretty messed up. I took it to Caliber Collision, they were very helpful. They were able to have Enterprise pick us up from the location we were at for our rental. So far so good, I will be giving an updated review when I get my car back. Service was fast. Parking: Yes read more

Ruby is the best! She was so sweet and helpful, 10/10 would recommend to my friends and family!

Daughter picked up her beginning of May, when I looked at the damaged spot they failed to replace the rim and tried to give the car back damaged. After talking to Charlene, she had said she will order a new rim and it will take 2-3 weeks and she would give me a call when it is in to bring the car back. Called multiple times for an update and she said she would give me a call as soon as it's in. Called again on August 8 to find out they had the rim but NEVER gave me a call when it arrived. When I asked how long they had it, the response I got was " I don't know must have been recent." How do you not know when a part comes in when a customer has been waiting for months???? Overall, the damaged is repaired but I am very upset over how they failed to communicate when the rim was coming in after waiting 3 months. read more

I had great experience when they worked on my vehicle the team is very professional Charlene was real helpful All repairs and paperwork was taken care of quick Thanks again I will absolutely recommend this place to friends and family read more

I couldn't trust any other shop with my car. My service advisor Miguel was a pleasure to work with. He was kind and never gave me a reason to worry. The girl at the front desk, Stephanie, was patient and knew what she was doing, she was a great help. Thanks to Caliber for making my car look brand new. read more

They are fast and they got my car started on the moment I dropped it off. I was having anxiety because I didn't know the whole process. Charlene was so sweet and nice I felt that everything was going to be okay. Everyone from the front desk and conversations over the phone, everyone has been so great and assuring. The car came back looking like nothing happened. I had to hug Charlene on how everything went. You guys are truly amazing! Thank you again for making this process stress free and so assuring everything will be okay! read more

I'm leaving this comment before leaving this establishment to ensure I don't forget to give credit to an exemplary job well done. The urgency of this business was excellent. My brand new truck got in an accident and they took me each step of the way with clear and consistent communication. David everyone is such a great help. I recommend that if you end up getting in an accident that you come here to get quality work done at a fast rate. read more

Waited over 2 months for a call to repair the vehicle after the estimate from Charlene. Left 3 messages and NEVER got a call back. This company is absolutely terrible, no communication at all. Avoid at all costs! read more

I had to take my electric car to Mira Mesa to be worked on. I had an appointment at 1 and had to wait for 30 minutes. I was getting ready to leave when someone assisted me. It wasn't the person who was in charge of handling my repairs, but I was able to meet her. I dropped it off on Wednesday and it was ready on Thursday. Charlene told me that she expedited the repair of my car, which is awesome. I hope I don't have to go back, but caliber is my body repair shop of choice. read more

I brought my husband's Tesla here after one of the doors was side-swiped in a parking lot. After receiving a far more expensive estimate at a nearby body shop, Jesse took care of our car in under an hour (with some buffing and sanding), and the results were perfect! Jesse was incredibly kind, professional and considerate; such a delight in today's busy world of business. I couldn't recommend this shop more highly. read more

I have a Tesla and this is the only place in town that would give me a consult on the spot. The whole process was easy thanks to Charlene. My insurance co (Tesla) was sent everything so quickly and the claim plus work was paid for immediately. Charlene got to ordering parts immediately but managed expectations realistically on delivery time, she was an Angel from start to finish. She went out of her way for me to get in my car waay sooner than was expected, she kept me updated every step, was beyond kind with me, and helped me like no other stranger has. She cared about my personal life and circumstances by paying attention to small details I shared, then asking about it on our next call or interaction. She should be running the whole place if she isn't already. And the work was done way faster than I was told and the quality was excellent. I'm so grateful and would send anyone I know there. Thank you very much Charlene and everyone else on the team! read more

Simply they changed name after abusing lots of customers. Search "Fix Auto Miramar". Worst bodyshop ever. Never ever involved with them. Warned. read more

Took my car to these guys to have the give me an estimate on reattaching a piece of plastic that was hanging down under my front bumper. They replaced a clip and reattached the piece at no charge. Can't beat that. They were all very friendly and helpful. Five stars all the way. read more

This is by far the best Collision shop I have ever dealt with. Let me start off by saying that our personal representative-adjuster Charlene was top notch!.. Kind, extremely knowledgeable & fabulous in every way. Plus she would send us email (& phone call) updates . Nicki @ front desk was excellent in setting things up for before (& after) we dropped off our car. When we picked up our car the rear quarter panel looked excellent!.. beyond perfect!.. plus it was done in record time!!! plus the car was washed! Their Collision mechanics are Excellent! I HIGHLY recommend this Caliber Collision shop on Huennekens St. read more

DO NOT TRUST THEM WITH YOUR CAR!! I would leave zero stars if I could. My car was damaged while I was at work and instead of going to my usual mechanic, I went to the one suggested by the other person's insurance since I thought it would be easier... big mistake! While all of the employees here were very kind and friendly, they failed to follow through on calls when they had promised (on multiple occasions) and communication in general was very difficult/confusing. This, however, was not the breaking point for me. After getting my car back from them, I noticed that the bumper had some new scrapes and scratches (multiple so dark you could see black) that were not there before, and when I told Caliber Collision about this, they said I could bring my car in to have these scrapes fixed. However, when I arrived they told me that this damage was pre-existing (it was not) and that therefore they didn't need to fix it. They also claimed their repairman had spoken to me about the bumper damage at length previously (he had not, because, you know, there wasn't any damage to the bumper before). It also struck me as strange that they had me come in (completely wasting an hour of my time) to fix damage that allegedly they already knew about and (according to them) weren't liable to fix. Their story just doesn't add up, but it's still shocking when people will lie to your face. This is a business that lacks any moral character and I would HIGHLY suggest you stick with your standard mechanic instead of going to this place - horrible communication, bad repair work leaving additional damage, and (albeit friendly) staff that will smile at you while lying to your face to avoid having to fix the damage they caused. STAY AWAY!!!!!! read more

Brought my car in to get some body damage repaired and they did an amazing job! Charlene was extremely helpful and talked me through every step and personally made sure everything was running smoothly with the repairs. I will definitely be referring everyone to this shop because of Charlene! She is amazing! read more

LOVE Charlene Munoz, she made this awful experience with GEICO great. My car looks great and it was super clean when I picked it up to, but the best part was the service by Charlene Munoz, she is a gem! read more

My carport scratched my paint down to the base coat in many places during a windstorm. After going through insurance, I dropped my truck off with Charlene, she told me everything they would do to bring back my paint to new. She was very helpful and let me know what was happening with the repairs every step of the way. When I picked up my truck I couldn't believe how great it looked, I almost wished the carport had messed up more of my paint after seeing their awesome craftsmanship. If anything ever happens to any of my other vehicles, I won't hesitate to take them here. Thank you Charlene and everyone at caliber! read more

Amazing experience at Caliber Collision Mira Mesa! Caliber always does a great job but this location was by far the best experience I've ever had regarding an auto collision. Charlene, my service advisor, made it her priority to answer any and all questions I had regarding my collision and was sincerely one of the kindest people I've ever met! Charlene is a true professional who is dedicated to ensuring that your needs are met and is committed to repairing your vehicle to its pre-accident state. My car was returned in mint condition and honestly looks better than when I purchased it. Charlene is also extremely knowledgeable and a true expert when it comes to dealing with insurance representatives and parts manufacturers. My car (Tesla Model 3) was slated to be totaled by my insurance company due to battery damage although damage to the body of the vehicle was minimal. Charlene made it her priority to work out a solution with the insurance agency and Tesla, and was able to save my car and make it look beautiful again! Charlene kept in constant contact with me through SMS text messages, phone calls, and in-person visits and made sure that I was kept informed throughout every step of the journey. If you end up doing business with this location, MAKE SURE TO ASK FOR CHARLENE! You will be in good hands. Jeff, another technician who worked on my car, had answers to my many questions the day I dropped my car off and helped to calm my emotions after the accident. All staff members at this location are extremely professional, kind, and truly care about you and your vehicle. Thank you Charlene and Caliber Collision, you knocked expectations out of the park! read more

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My driver side mirror was broken and I just bought the car like less than a month so it was really frustrating on my end. However, Caliber Collision made it easy for me, their process was seamless. I certainly recommend this place for any repair. Marcos was great, very accommodating and he keep me posted for each progress of my car repair - that was awesome! Overall, my experience was excellent. Thank you Caliber! read more

Directed here by Geico after my car was rear ended. Worked with Jaime and his staff, who were always courteous and professional. Received updates primarily by text. Repair took a few weeks due to understandable supply chain issues, and Caliber worked with Geico to get me a rental in the meanwhile. When everything came through, I was really impressed with the final outcome. We had a minor issue later with a portion of the rear bumper sticking out slightly, but Caliber honored the lifetime warranty and addressed it immediately. The customer service and pride in their work was admirable, and we'll definitely return in the future if needed! read more

Be careful of this place! Geico recommended this place for car repair by accident. I rent a car but I had to pay for it. The tall woman at rental dept. didn't explain anything about cost. It was rip off!!! read more

Probably the worst body shop I have ever been to. Only reason I gave them two starts is because of the manager that works there is very nice and apologetic. Otherwise I would have left one star... After my coworker took his car here and had to bring it back 3 times to get the job done right, I asked them to make sure to do a proper job. Needles to say, I had to bring it back 3 times and they still got it wrong. They left my headlights loose and rattling, lost two of my bumper bolts, got overspray all over the car, glue in places that glue shouldn't be and a few paint drips. Not to mention that my car's interior was filthy from all the sanding dust and finger smudges that I ended up cleaning later. Chris, the manager, asked if they can get another shot at fixing it and directed me to the Miramar location. Needless to say, after two weeks there, I got the car back with more issues. At this point I just wanted my car back and left. So, if you love your car, don't take it to ANY Caliber Collision locations. Take it to a reputable body shop like Amatos or something high end. If you don't care about your car and think of it as just a box you use to get from point A to point B then let them half-ass their job and glue your car back together. read more

My convertible Mini Cooper was keyed horribly on three sides while parked overnight downtown. Caliber took such good care of my little beauty that she came out looking way better than ever. Every key mark was long gone, and the car was beautifully detailed and shining brightly when I arrived. I'm so grateful to Marcos, my sales advisor, for texting me updates and getting my car completed within three days! Thank you, Caliber! read more

Be aware! I am so disappointed with this business. I took my car for repairs recommended by Geico insurance. They replaced some of the needed parts with refurbished and some used parts. They also mentioned they have a lifetime warranty on the repairs, which was a lie! I took my car back after about 6 months because the grill they installed some how fell off of the vehicle (due to poor installation). But they would not accept responsibility. So even though I was extremely unhappy, I agreed to personally pay for it. So After 2 weeks of waiting received a call mentioning the part is there. So I made an appointment and went in today for them to fix the vehicle. When I got there they told me they returned the part to manufacturer and how they are sorry!!!!! I like to know if you are sorry about wasting my time, or using used parts, or the lack of service, or the fact that they lied about the lifetime warranty. I would never trust this outfit again, and I hope you don't have to deal with their lies and deceitful characters. read more