Jim and his team at caliber Collision go SO FAR ABOVE AND BEYOND. After the 1st time I went to Jim, I knew I had found my mechanic for everything! And not only is his service excellent, but his reponse time and prices are superior to other places I have been. Save yourself the headaches and the wasted money at other places and next time you unfortunately need car repairs done, go visit Jim and his team at caliber!!!! Thanks for all you do Jim!!!! read more

Caliber is notable for the professionalism and efficiency of the staff as well as the quality of the work they perform. I recommend without reservation. read more

I got hit in the rear bumper so I brought the car to them. They fixed and repainted it professionally. I'm also satisfied with their customer service when they contacted me every 2 day to update about the car. I'm very happy with the car rn. read more

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I have handed my car over to Junior at Caliber Collision, twice now, and I have nothing but positive things to say about him, the reception staff and the body work done on my car. Both times, went above and beyond for me & my vehicle. I will return, if the need arises, & I don't hesitate to recommend them to anyone who needs to get their car back to its original condition. Thanks again Junior! read more

I take my vehicle to Caliber for everything. Truly excellent service! Apparently if you leave a car sitting for too long, rodents can find the wiring harness a delicious snack and pretty much mess up any hope of driving your car at a reasonable speed. (Limp mode, max 5mph is not a safe way to go somewhere). Anyway, Caliber had it all taken care of in 3 days and haven't had a problem since. Staff was excellent and I knew they really cared about having it fixed correctly. read more

This place has provided nothing but great customer service. Miguel made sure to keep me informed every single step of the way and every staff member that had to work on my car did a great job Would highly recommend this place! read more

I am really impressed with work and service provided here. My car was in a wreck and they got my car looking brand new! I have to thank my service advisor David Leyva for keeping me at ease and reassurance through out the whole process and just overall great customer service. If I could give more stars I would. Shoutout to the whole crew that helped out with my car. Thank you!!! read more

Absolutely terrible service my car has been in the shop now for almost a month over minor damages. i keep getting the run around when i call and am told the same exact thing as i was told 2 weeks ago. it seems to be one problem after another with these people this shop is terrible. read more

Absolutely the worst experience of my life. Simple fender bender, replace front bumper, minor damage. First told me 4-5 Days, even had them pre-order the parts to cut down on time. Had my car almost 5 weeks. When I picked up the car, I noticed several obvious things wrong. Defective bumper, gaps were way off, dropped paint on the fender, tape left in side fender by windshield, over spray on my driver side door opening button, and others. I had to take it back, then they had it for another almost three weeks. Finally the manager got involved, he was more diligent, but still took way too long. Only reason I took it there, was because I took it to the Caliber in San Marcos the year before and had great service. Please do your research before taking your car to a body shop, even a corporate one. read more

Jim and Henry provided great customer service. A garbage truck damaged my car and it required a new bumper. There was a mistake in the paint job (very minor but I am picky) and they made it right. read more

I've used this place twice. First time, my car was totaled so no repair was needed. The customer service was excellent at that time. With my new car, march 2021, I was side swiped on the left front driver side. It looked fine when it was returns to me. A few months after, my left front bumper kept popping out. It was not a big deal to me at all. I just push it back in and it kept coming out. So I let there be a little gap. No big deal. Now this year, same side they supposedly fixed.. the plastic piece that covers the wheel to prevent dirt and water from entering the engine fell apart and had to be replaced. $400. I asked the dealer how this could have happened. My three other wheel plastic covers are perfectly fine. The dealer said that this was very rare and has seen it only when an accident happens and the collision repair shop doesn't replace or tighten loosen clips. Or didn't even bother to check to even see if the clips are missing. I wish I had the dealer take care of the collision repairs. Will not go back here. read more

We had an absolutely wonderful experience with Caliber from start to finish! We are so happy with how they handled things and how amazing our car looks. It looks better than when we first bought it! They always communicated with us from start to finish, giving us email updates all along the way so you were never left questioning the status. Also, our insurance company and Caliber were always up to date which ensured everyone was always on the same page. The process is streamlined, efficient, easy and the team we worked with was top notch. We were lucky enough to work with both Jim and Jessica and they were both fantastic - we will tell all our friends to go to them if they ever need any work to be done! Jim and Jessica always answered all of our questions and were just overall genuinely great people. They are fantastic and we couldn't be happier! We always take our car to the dealership for all the work and they were the ones that recommended caliber to us and we fortunately they were also one of our insurance companies preferred companies so clearly they are doing something right. The car is spotless inside and out! Thank you guys so much!! read more

Ok so unfortunately I got into an accident on my birthday this totally sucked and I was not a happy person but by the end of this whole experience I would be happy and satisfied with the work and service that I have received! Jr took excellent care of my car the service was exceptional!!! He kept me up to date with the status and progress of the vehicle and when parts were on back order made sure to let me know and explain to me why my car was not finished when originally estimated. When Enterprise called me about the rental being overdue, Jr handled everything for me! Extended the rental and made sure I had no additional charges for the added time that I had it! When I went to pick up my vehicle she looked good as new! He even got me a replacement set of LEDS for my low beams!!! I hope I never need @calibercollision again but if I ever do I'm going to make sure I get my man Jr and I'll be able to rest easy knowing that caliber collision is taking care of me!!! read more

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Recently got hit by another drive resulting in a small dent, scrape, and cracked plastic bumper piece and took it into caliber collision. I just got my car back from Caliber Collision and am very satisfied with the work and customer service. The entire process was made very easy. I called to make the appt for an estimate and drop off and Irma answered. She was very professional and efficient. When I arrived Irma was also very friendly. She checked me in, offered me coffee or water. Jessica was the service advisor and was awesome. She also offered me a beverage and walked out to review my car with me. She was very detailed and efficient. Jessica also kept me updated throughout the process (estimated time, estimate, inspection of my tires, arrival of replacement part, etc). After picking up my car I mentioned a part I noticed wasn't replaced and they were able to order it and have me come back in to replace it. It was very fast and I also noticed oil stains on my bumper, and Cisco was nice enough to come out and clean up all the stains along the bumper. They washed my car both times and my car looks great. Really happy with the customer service provided by their entire staff. They also made the rental car process easy, my insurance company had reserved me a car. When I arrived to drop off my car Irma called and let Hertz know I was ready and they sent a Lyft to pick me up. When I came back to pick up my car they let me leave the rental car with them and Hertz sent someone to pick up the car. Definitely would recommend this place. Nice place, great people, and excellent quality. Also as a note my car was ready it just 2 days! Which is amazing. read more

Everyone I spoke/met with at Caliber Collision was very professional and efficient. They made the entire process very easy, worked with my insurance, worked with the rental car service, and stuck to their timeframes. A big thank you to the whole team but especially my tech, Luis. I would recommend them highly to everyone. read more

I recently got into a minor parking lot fender bender, and brought my car to Caliber Collision for a bumper repair. I am so impressed with the level of service, professionalism and workmanship from these guys! I came in upset about the damage done to my rear bumper, but Caliber Collision repaired my car, made me forget how upset I was, and made the whole experience far from stressful. A special shout out to Jim, who was fantastic during the entire process. I highly recommend Caliber Collision. read more

I am so completely impressed with this business!! My car was recently hit and the insureds insurance company recommended Caliber Collision. From the moment I called them to make an appointment to bring my car in, to the moment of picking up my car, I am so impressed with the customer service. Henry at Caliber Collision has been absolutely wonderful to work with. His communication has been exemplary, their location is easy to find, the professionalism and work done on my car is awesome!! I will definitely recommend this company to anyone in need of body work on their car in the future. read more

Just picked up my white Honda civic which soneone hit in an accident. Their insurance and caliber collision took care of the repairs. Wendi the manager had great energy and the process was very seamless. My car looks fantastic and they did this in less than a week. Kudos to Caliber Collison. They run a well oiled machine over there. read more

Definitely recommended!!! Unfortunately I was involved in an accident and I needed repairs in my car, I'm so glad my insurance recommended me Caliber, everyone was really nice, Linda took care of me and kept me updated all the time, she explained the process and made it super easy and my car looks great! Thank you!! read more

I had rear end damage on my Tahoe, we used bay park caliber and they were awesome! The manager Wendi went above and beyond for us. Luis was super personable and made me feel comfortable leaving my car in their hands. Katrina handled my rental car for me so everything was smooth. Got my car back and it looks great! Thanks guys!! read more

Sean did a great job of informing me of everything that was happening and making sure that my car was fixed properly. I have used this location in the past before it changed over to Caliber and Sean has always taken good care of me. Today when I picked up my car it was beautiful. They had detailed it inside and out and had even touched up the chips on my hood and buffed it out. I had been been rear ended so having the chipped paint and scratches buffed out on my hood was awesome! Great customer service, very professional and Caliber definitely goes the extra mile! James Chakiris the Center Manager was very friendly and let me know that he was available if anything came up. I wouldn't go any where else! read more

Took my car into have the front end repaired along with the drivers side front fender. I was a little sceptic at first with Caliber being a larger and more corporate like company. However, the process from beginning to end was nothing short of amazing. I dropped off my car on a Friday afternoon. They scheduled a ride to Enterprise so I could pick up my rental. There was quite a bit of work to do so they told me it could take two or more weeks before the work was complete which was understandable considering the damage. Throughout the entire process, Luis called me regularly to update me on the status of my car. To my surprise, in about a week and a half I received a call from Luis letting me know that the car was ready to be picked up. When I arrived, my car looked at good as the day I drove it off of the lot. Amazing job! Also, they work with a few of the rental car companies so I was able to just leave my rental with them and they took care of the rest. Just an overall outstanding experience. I plan on using this shop again in the future. read more

Caliber Collision - My front end looks as good as the day I drove it off of the car lot. Great work!! - Body Shops Near Me - San Diego, California

Caliber Collision was a recommended shop through my insurance company. Within minutes I received a phone call from Caliber to get me scheduled in for repairs & they're availability was very flexible with my work schedule. JR was my service advisor and kept me informed throughout the entire process. He had outstanding customer service & my car looks the same (if not better) as it did prior to my accident. Will definitely recommend to family & friends! read more

Caliber Collision was the recommended shop through Geico following my accident. From the moment I arrived till my car was completed, the staff at Caliber have been amazing. I received weekly updates on the status of repairs. My insurance covered a rental for 30 days. I was rear-ended and I was worried about structural damage which was identified on their assessment too so the car took longer than initially expected but Caliber covered the additional days because it took longer than their initial estimated time. Jr was my point person there and he did a great job of keeping me in the loop and addressed any concerns I had. Even after my repairs were completed, I thought maybe the alignment was a little off so they took care of that too and provided me with a rental. The level of service was stellar throughout the whole process and I would recommend their services to anyone without hesitation. My car looks and drives just like before the accident. I hope I don't require their services again in the future, but if I do, I will definitely come back to Caliber Collision. I only have comparison for repairs like this one other time. I had only been in one accident prior to this and I had my repairs done through a dealership at that time and my experience was very different there. At the dealership, my repairs took longer without covering the additional time and the repairs at that time did not look as seamless as the job that Caliber did. read more

Excellent service, professional and the best collision service. I brought my car in after an accident. They got the repairs completed on time and kept me updated on the progress. read more

This place is great. I banged up a fender on my van recently and the front door wouldn't open. They pulled out the dent enough for the door to open for free!! If I decide to fix the dent I'll definitely take my car there. Thanks you guys. read more

That I bothered to write a review, speaks volumes! I believe that you could be a great model for how well a company can do with genuine, courteous, and efficient craftsmanship and customer service! read more

Work was outstanding. It is never enjoyable to have collision damage repaired, but Caliber Collision made it as pain free as possible.

I was referred by my insurance company to Caliber Collision and receiving a quote from Caliber the same day I came in. Also, I was easily able to setup appointment for repairs which have not been done at this time. Will write more with the results of this service after it has been completed. read more

Very satisfied with the quality of the painting (had hood repainted). Good responsiveness from the assigned account tech. However, was told the car would be washed and cleaned when picked up. I even reminded them the day before via email of my expected time of arrival. When I arrived the car had not been washed and, in fact, had several large bird droppings on the newly repainted hood. Luckily no permanent damage to the new paint job. read more

I've used this CC location on a couple of occasions, for insurance-paid and for self-paid work. Making appointments has been quick and courteous, repair-persons that I've worked with have been very professional, and the workmanship has been excellent. Hopefully I won't need to have more body work done to my car in the future, but if I do, this will be my first choice as the place to bring it to for repairs. read more

Jim and his team are just the most stellar customer service folks you will ever meet. From start to finish - and even after my services were completed - they made me feel taken care of under otherwise stressful circumstances. I literally dropped my keys and damaged vehicle off, and they took care of it from that point on without any work or concern on my part. Their work is top notch, my car looks like a million bucks, and they have a customer for life! Thanks Jim for making my experience(s) so incredible. You and your team are the best! read more

Charlotte at Caliber, Was amazing and on top of making sure I knew what was going on with my car how long it was going to take and the steps involved. Just picked my car up and it looks brand new. As for Charlotte she's amazing! Was almost sad to leave, made me feel like a new friend. read more

I was very happy with the service here. The work was completed within a week so that I didn't have to have a rental over the weekend. Can't even tell that work was done on my Jeep. I'd go back to them should something ever happen again. read more

I was treated in a condescending manner. Calls were promised, but not placed. Wrong parts were ordered which extended the time to complete the repairs. The mileage was not recorded on my original estimate and when the car was finally repaired, a half tank of gas had been used. No explanation was given. I hope not all the outlets of this company get away with this poor customer service. read more

Best body shopi have ever used in California or Arizona! See Mochael Wall there - he is a true professional!!

When I first went to get my estimate, I left there feeling very happy about the place and customer service. 5 stars for sure on how precise Sean was looking into my car in detail to come up with an estimate. He answered all my questions fully and explained the process as well. However, a few weeks later, I receive my check from the insurance in the mail, and it was $140.85 short from the estimate. At first I call the insurance, confused and wanting to get answers on why they decided not to respect the estimate, if it was a place they suggested. The insurance company was just as confused and they reported they gave me the exact amount of estimate. Turns out, I got one estimate, and they got another one. I call Caliber Collision to speak with Sean and get clarification, but he's busy with a customer; understandable. Lisa leaves him a message to call me back. Next morning I call back, trying to see if I catch him before he's with another customer, but ran out of luck. Lisa was surprised he didn't get back to me the day before but assured he would call me before 10am that day. That same day, I call again around 4:30pm (they close at 6 or 6:30, not sure) and again Lisa answers. By this point I feel embarrassed of calling so much, but I needed answers and the timeframe they had given me was past due. Lisa was shocked and embarrassed that I had not received a call back before 10am that day and apologized. She sent message to Sean's manager instead to get a call back that day. Not even two minutes later I get a call back and finally, it's Sean. He explains different estimate is due to a used part becoming available (which I was not happy they would use in the first place, but understand if those are their guidelines). What really annoyed me, was the fact that he didn't take the time to inform me of the change, therefore leading to all this confusion when I got check from insurance company. That day, I asked him for a copy of what he sent insurance and provided him with my email, to which he reported he would send out to me that day. Several days later, I still don't have that email. I call again, Lisa answers and is able to get me to Sean, who finally sends email while on the phone with me. Point is, customer service goes past the first visit. I left there, feeling like a 5 star, but ended up feeling like 1-2 stars. Only reason this is getting a 3 star and not 1 or 2 is due to Lisa and her great interest in helping me and trying to follow through. I know if end price ends up being more, they can call insurance to pay difference, but don't think I will be going there now. I am huge on communication, and cannot trust to take my car there now. Hopefully next place I go to gives a close enough estimate where I don't have to pay much out of pocket as insurance will be out of picture now. read more