I had a great experience at Caliber Collision, and a big part of that was because of Jessica Glidden. She took excellent care of me from start to finish and made the entire process much easier than I expected. Jessica was friendly, professional, knowledgeable, and kept me informed throughout the process. It's refreshing to deal with someone who genuinely cares about their customers and goes the extra mile to make sure everything is taken care of. I really appreciate Jessica's help and the great customer service she provided. If you need collision repair, I definitely recommend Caliber Collision -- and especially Jessica Glidden. She deserves recognition for the way she takes care of her customers! read more

Rachel and Emily were fantastic Great communication I anticipated my truck would take a month and it took nine business days maybe seven I don't know no promises, but they are super fast and great work Thank you Emily so much! Thank you Rachel! read more

Jade was extremely helpful & kind. I appreciated all the updates on my car from her. I was given a fair quote and was pleased from start to finish, my car is like brand new! Thank you guys! read more

Caliber Collision on Jefferson in Temecula is the best! I would recommend this site to everyone! They are prompt, pay attention to detail, very accomodating, attentive, and professional! The quality is always on point! I appreciate the communication also! They explained what was needed, and offered their opinion on other things pertaining to my vehicle, but never pressured me! They will go above and beyond to please the customer! Thank you Caliber! read more

Had a small fender bender and needed my back bumper replaced. First visit I spoke with adjuster Emily and she was so professional, polite and pleasant which was a deciding factor to bring my vehicle back there. At the end when my vehicle was repaired I have to say Emily was consistently providing updates and the vehicle was completed as promised. Lot of choices in town for this type of service but if I need assistance like this again I'm going back to Caliber Collision and asking for Emily. read more

This place is an absolute mess. The wait times are ridiculous, even when you have an appointment. Honestly, what is the point of making an appointment if you're still going to sit there forever waiting? I probably spent more time dealing with appointments and waiting around here than I have at any other business. The woman at the front desk was also extremely rude and unhelpful. The whole experience was unnecessarily frustrating and a complete waste of time. If you value your time and want a place that actually respects appointments, take your car somewhere else and save yourself the headache. I would not recommend this place to anyone. read more

My car door had a nice dent in it and I was recommended this body shop. I got Edna as my advisor and she was absolutely amazing!!! The customer service here was outstanding. From start to finish! The communication and updates through the process was really nice. They were able to get my car in and out in a timely manner. The whole process was very smooth and I highly recommend Edna she was so nice and friendly. read more

I love going to caliber they are fast and efficient and trust worthy. I recommend everyone to go there

highly recommend this facility for any vehicle repairs. I had a great experience with Edna. She kept me well informed the entire time and got my repairs done sooner than expected. Everything was quality and better than when I bought it. Thank you, Caliber Collision team! read more

This review is based on the follow up and out of warranty support offered by Francisco (Frank). They did some work for me (which I probably would have given 3 stars for based on final price vs quote and a couple details at the end). One of the window molding was not installed correctly and ended up falling off later. They replaced it and stood behind their work. So 5 stars for standing behind their work, 3.5 for the first and overall job and cost. Gives them a solid 4 starts. No one is perfect. 4 stars is good. read more

I am absolutely thrilled about the repair & service at the Temecula Caliber Collision. Andrew was ALWAYS providing info about process, warranty, & timeline. The quoted time was reduced in half as a result of efficiency in process. I was repeatedly kept in the loop about the timeline & exactly what was accomplished. The repair was perfectly done & my car was returned to me In pristine condition. The whole staff was accommodating & welcoming. Red Prius read more

Best customer service jade was really helpful your vehicle repairs look perfect! 100/10

I was in a hit and run incident and I was super bummed out about it but thankfully I had Edna over at caliber help me out again. I have been here before and it's always nice and simple. Repairs look great too! read more

So we're going from bad to worse. After several parts orders back and forth and wrong parts being delivered we agree to go with a NEW part directly from Mercedes. Part not delivered as promised and more excuses made by Francisco. He literally told me " We don't make the parts". That's when I ended the conversation. This morning my insurance company contacted them and they suggested I work with another body shop. Now I get to start the whole process AGAIN. Stay clear of Caliber. NEVER AGAIN read more

We had minor damage on the back of our vehicle. We made an appointment for an estimate. Our appointment was with Jade. When I arrived, Jade went out and observed. I was in and out of there quickly. They did an excellent job!!! Jade was absolutely amazing! I would highly recommend their service! read more

10/10 would recommend! Andrew Gonzalez was my service advisor while my vehicle was at Caliber Collision. Andrew made the experience super easy and pleasant. He kept me informed from start to finish, very attentive. Amazing customer service from Andrew and the whole team at this location. Ps: My daughter really enjoyed the complimentary popcorn and cold water bottles in the lobby. read more

So far so good. Made a mistake on my first visit and pulled into driveway and pulling back around is a pain. But otherwise, everyone's nice and welcoming, if busy. read more

After we got our car back from Caliber, we immediately had headlight issues, both headlights weren't working. Caliber told us the headlamp bulbs needed to be replaced. I thought that was strange since we took the car there for front end damage. Had Honda dealer reinspect repairs, they said the car had been reassembled improperly. Had to take the car to a different collision center for the repairs to be completed properly with Honda approved parts. Just felt like Caliber was a big runaround. read more

Edna helped me with my repairs. Explained the process at my appointment. They sent everything to my insurance company and made me feel heard when I had questions. My car looks great and I will be back should I need anything on my vehicles in the future. Thank you! read more

The detailing was absolutely beautiful and Edna was very friendly and professional. Wonderful place!!!

Excellent service from start to finish. Andrew was great, handling the repair of our Honda Ridgeline after a traffic accident. Communication was fantastic all the way through, with texts and phone calls updating us on their progress. The team did a great job with the repairs, as well, and we would highly recommend this company to anyone in need of work on their vehicle. read more

My car repair went well. They keep me updated via text message which level done and completion just right on time as promised. My car back on its original look. Job well done, very much appreciated. Service awesome and highly recommended. read more

Great service, and wonderful staff! My repairs were done a lot faster than expected! Thank you!!

great friendly service! job done as promised and on time. they even sent out emails communicating progress.

Great service, vehicle was delivered on time. Quality work. I would go back if I ever need a collision center again.

They did a great job on my car, it was a fast turn around and they kept me updated as well, I would highly recommend!

Like the other negative reviews mentioned we experienced the same and similar situation. Poor attention to detail. Over spray, poor blending, spots in paint like dust and or debris. Other parts of our car had over spray on it. Over spray on molding pieces. Over spray in the door jams and inside molding. I don't believe this shop sprays inside a paint room. It seems like they spray outside and stuff gets all over the vehicle. We had to take the car back several times and eventually we gave up and took it to another paint shop. read more

I am on vacation in Temecula and the engine shield underneath the bottom of my car was dragging on the ground. I stopped by caliber collision in Temecula and spoke to the front desk to see if they would take a walk in. She said let me ask my supervisor. Frank came out and said let me take a look and he was able to go get a tool and come and unscrew the shield And place it in the back of my car and they didn't even charge me for it. It took him two minutes to do and was absolutely fantastic!!!! Talk about top quality service! read more

Amazing communication and quality work! I was kept up to date with all the details of my repair. I've never had such an amazing experience! Highly recommended! read more

OK to make matters worse, while caliber replied to me saying I should email them so that they can correct this problem. I emailed them and five days later still no responses. I guess this is the reputation this company enjoys. Thank you for confirming that my review was correct to begin with. So even higher up the chain, you guys can't even get it right. You've left me high and dry on something that should've never taken place. You treat your customers this poorly imagine how you treat your employees like. This is nonsense and I will take this further. Again, my highest recommendation to anyone considering caliber, DON'T!! you're very welcome. I just saved you a nightmare of hell. There's no such thing as customer service whatsoever at this business. What a horrible shame to have a well known name with a reputation that is pure crap! read more

Great service! This team goes above and beyond, they have great communication with their customers!

Edna was amazing, she kept me in the loop the entire time. Gave me a completion time and came in under the time frame. She was very communicative throughout the process. Would recommend. read more

Amazing service! Thx to Jessica and the team we were continuously updated and you have a forever customer!

Super helpful staff, my repairs were done on time and meet my satisfaction. Great job.

Ive been in a few accidents and have dealt with a lot of different mechanics with different insurance companies and hands down Edna has made the process so much faster and easier. thank you caliber for the amazing service. read more

I was helped by a young lady named Edna! She was so kind and helpful and made sure I got in and out quick and easy and with a huge smile!

I highly recommend this Caliber shop. They were friendly and professional. My car was done early, and my service rep, Andrew went above and beyond in his customer service. Such a great experience! read more

Caliber collision is by far the best company that has worked on my vehicle for repairs. Unfortunately my car had gotten hit while parked but the other person's insurance took care of the cost. I decided to go with caliber collisions in Temecula and I have to say, EVERYTHING, from customer service, professionalism, quality, value, and even everyone who worked there being respectful, friendly and honest. They sent me updates regularly, called to let me know what was completed and kept me up to date for when my vehicle would be ready. Specifically, Chris Medina, he is such an amazing asset to this company, he exceeded in knowledge with answering questions I had, or any concerns. He definitely gave us peace of mind, considering the situation. Chris was professional, confident in his work and I must say, I was impressed and very happy with the results. Thank you caliber collision for having the right people run your company! I would absolutely recommend Caliber collision! read more

Zach came in clutch with exceptional service. Thanks for the professional help!! I will be returning for future repairs .

I got rear ended and decided to go to caliber collision. This was my first time going somewhere to get my car repaired. Chris was very nice and fixed my car in a timely manner and kept good communication with me. They also did a great job fixing it! I definitely would recommend coming here! I'm very happy with my experience read more