I have never been in a car accident my entire life and now having gone through my first one, I was wary of the whole process from filing a claim to getting my car fixed. I really have no idea what I was doing and how this was going to go. Tony Morin, the service advisor over here, is extremely knowledgeable about my car. From the start of this whole process, he reassured me and made sure I understood everything that will happen with my car. He is a 100/10 human being! He goes above and beyond to help me and I can tell he loves to help people and loves his job. The overall work was phenomenal and I'm so pleased with the service from beginning to end. I would 100% recommend people coming to this location and to speak with Tony. He knows what he is doing and is always so flexible and willing to work with you and help you. He consistently provides updates, which I appreciate, and wants to make sure that I'm satisfied with the work. I feel like he is also a perfectionist and so I was more than satisfied with the work done on my car. Tony is an amazing person all around and I hope to not have to come back to Caliber, but if I do, he will be the number one person I will go to. This man is a gem! Caliber needs to do everything in their power to keep him here. The most painless experience ever! Thank you so so much Tony!! read more

Landon was very Communicative and I'm happy with the quality of work they had my car for a few weeks and kept me informed every step of the way read more

Caliber Collision in Tustin did a great job with my car. I am very satisfied with the results. Johnny was great, very professional and nice. I would recommend this location to anyone. read more

Had to have some major body work done on my car recently. Caliber Collision was great. They communicate with their clients to keep them posted on how the repair process is proceeding and keep you informed throughout the process. Will definitely return if needed. read more

We were helped every step of the way! Tony from caliber was so kind and helpful in explaining the processes as well as keeping us informed regarding our vehicle. We need more people like him! If you see this Tony, you are an extraordinary human being, thank you for all your help :) read more

Car was sent here 3 times from Tustin Toyota who also sucks! Came back every time not fixed. Don't like this Caliber location or any other one for that fact. Went to an Irvine one due to insurance, poor work. Went to a chino one, car came back with things missing and dirty! read more

Really nice but quoted me $900 to replace the side mirror on my 2015 Sentra which is ridiculous

The team at Caliber in Tustin is wonderful! I've now had the chance to work with Tony Morin on two different cars (unfortunately, we had 2 cars hit back-to-back, neither our fault, ugh!!). As you can imagine, it was such a bummer to have to deal with repairs again -- but Tony made the process so much easier. What stands out most is his genuine concern -- his very first question is always, "Is everyone okay?" That really means a lot. On top of that, Tony provides excellent communication and keeps you updated on the status of your vehicle throughout the process. The repairs are reliable, and they're backed by a great warranty, which gives me real peace of mind even after leaving the shop. Desteny at the front desk, is friendly, polite and attentive. Always working hard to satisfy the client! I truly appreciate Tony's professionalism, care, and the way he turns a stressful situation into something manageable. read more

It is never fun to have your car hit by an Amazon driver, but Landon Fritz at Caliber Collision in Tustin made the process as painless as possible. His attention to detail, responsiveness, and professionalism were truly impressive throughout. He kept me informed at every step of the way which was really appreciated. I would definitely use their services again and would recommend asking for Landon!! read more

I was in and out very fast the paper work was not onerous which for an old guy with shaky hands is a huge bonus. Also Nancy at the front desk is amazing! She went above and beyond. Landon my customer service rep was terrific too. I was pleasantly surprised to be quite truthful because I had been hit from behind so you go in with a tainted mood to begin with so having this overall pleasant experience mitigated the pain of having to take time out of my day to get this done. Caliber was awesome. PS: I don't have my car back yet, just dropped it off today, so hopefully the outcome is as positive as my drop-off experience. read more

They do a good job on repairs, finding OEM parts, and fixed me car really fast for the two times it had to go in. I would suggest the Irvine location though, as this Tustin would did leave scratches that weren't there on the car paint for two cars that I had brought in for two cases before I decided to try the Irvine one instead. They keep insisting that "we use microfiber towels, those scratches arent from us". When we clearly took a picture of the car before and after and noticed scratches that weren't there. Not sure what they be doing, but on the first car we didn't notice it until after we left the lot, scratches on the sun roof that weren't there before and we just left it. On the other car they left scratches on my rear area, and insisted that it wasn't them. The manager then later approved a free buffer taking fault, but man, TWO times/cases my car paint was scratched from them. Like dawg. The repairs were good, easy to work with it, and fast but coulda done a little better job with this. Irvine location didn't leave any scratches after repairs to my car though, but did give me back my car very dirty. Overall, I think they do a great job on repairs but be careful for them scratching your paint. read more

As my Minivan was rear ended the other party's insurance assumed all responsibility, and I had it taken in for repair at Caliber, which was assigned by AAA. I had great experiences with Caliber in Santa Ana, but as this location is much closer, it was the obvious choice. Stephanie has been super responsive and called right away when more damage was found... the initial repair time seemed long, but the technicians really pulled through and had everything completed in the originally calculated time. Value wise, I'd have been as happy if the cost was on me as the quality of work is impeccable. Highly recommended! 10/10. read more

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Five stars for an auto body shop? Seriously? Yes, and very happy to provide a great review. Quality of repair? Outstanding. Actually the car looks better than before the accident. Value? If value means quality work...they didnan outstanding job...and the insurance company authorized the price then, yes, that it was a good value. Timeliness? Getting the repairs done right the first time means that they don't rush through it and do a sloppy job. But, they don't dawdle around either. There was a particular part that was delayed and that it's totally not their fault. They are at the mercy of their suppliers so they pushed the dealer to get the part and they told me at 3 in the afternoon that the part would be in the next day. I figure I'll get the car back the next day or the day after. The next morning I get a message at 7:59 am telling me not only did the part show up, but they already put it on, and the car was ready to pick up. Amazing! Service? My rep, Stephanie, is the goddess of customer service, always keeping me informed and up to date on my car's status. She did not make unrealistic promises, rather she would truthfully explain the status of the repair, parts delivery information and if they were a bit backed up. Not excuses, but honest, straightforward information. Thanks, Stephanie, for all you do for your customers. read more

Excellent customer service! The repairs to my vehicle were done perfectly, and were finished on schedule. My service advisor was Stephanie Yee and she was magnificent! I can't say enough good things about Stephanie. She takes excellent care of her customers from start to finish! Stephanie stayed in contact with me throughout the process and updated me about everything. She went above and beyond to make sure my car was done right and returned to me beautifully! I am so grateful for her hard work and the hard work of the technicians too! Thank you Caliber Collision for a smooth and wonderful experience! read more

Landon was my contact person but every single person I came in contact with gave top notch service and was extremely caring during the worst time of my life.!! I'm very grateful and highly recommend Caliber collision for all of your car needs.! read more

After an awful experience at the McFadden location, I brought my car this Caliber and the difference was huge. From the start, Matthew, the general manager, was awesome. He really listened, understood my situation, and made sure everything was professionally handled the right way. You can tell he knows how to run his shop and lead his team. Everyone there was professional, efficient and detail oriented. The repairs they redid on my car came out perfect, a true OEM-quality finish. It honestly looks brand new again. I am happy with their work, keeping me updated the whole process and in a timely manner. They value reliability, great communication, and just an overall solid experience. I'll definitely be coming back here if I ever need work done again. Big thanks to Matthew and his team! read more

Serious shout out to to the best customer service to Stephanie, Desteny & Joel for awesome work, they kept you posted at all times, keep up the gd work, very satisfied with the work done on the bumper, see you sn. read more

The team at this Caliber Collision location are always professional and provide incredible customer service. Gibson was assigned to my car and he was phenomenal. He kept me in the loop the entire process with text and phone call updates, daily. My car was hit and his team did a great job in taking care of my car. I highly recommend this location as their team always does great work. Thank you Gibson for a great experience and to the team for taking care of my car! read more

Caliber Collision - My car fixed and ready to hit the road again! - Body Shops Near Me - Tustin, California

I really enjoyed my time with Caliber Collisions! They were very communicative and patient with the overall process and everything went smoothly. My car feels as new as ever! I've had to reschedule multiple times due to contact with my insurance and they were nothing but respectful and understanding. Not to mention they also give you a detailed car wash and treat bag once you are done with the services there! A small token of appreciation goes a long way and I would definitely go to them for any fixes in the future. read more

I highly recommend Caliber Collision in Tustin for auto body repair. I worked with Manny to repair my Toyota and he was very professional and kind. He kept me updated throughout the entire repair and my car looks like new. Thank you Manny for taking such good care of my car! read more

Gibson did an amazing job on my car! Looks brand new and they even detailed my car before return Had to get my car fixed after being rear ended on the freeway and it was very stressful/new experience for me. Gibson handled everything and answered all my questions. They also work directly with enterprise and coordinated car rental pickup and drop off for me which was amazing because it was one less thing I needed to worry about! Highly recommend read more

I don't know what to say about this place. I think they do a work however I can't give them 5 star for the service advisor,Tony Morin. I found him rude, he didn't even greet us nor he said anything nice as one should do especially when someone is already depress about their car being damaged. I don't know if this is how his personality is or may be a lack of training from Caliber to their staff. I think in such roles the person should be very very polite and give comfort to make sure the customer feels that they are in good hands. Also I felt the cost of the repair was on the higher side compare to the damage on the vehicle. read more

Getting my car repaired at caliber collision was a total breeze. I worked with Gibson and Mariam. I was kept in formed from the time I dropped my car off until I picked it up Gibson was very thorough on the estimated time the repairs that were needed, and the rental car that waited for me. He was very helpful throughout this process. Mariam was very helpful as well. She had all my paperwork ready to go when I drop my vehicle off and when I picked it up. If I ever need to have my car repaired, I will surely bring it here again When I picked up my car, not only was it repaired, but it was washed both inside and out and It looked beautiful On a scale of 1 to 10, they both deserve a 20. Thank you Gibson and Mariam for taking care of me and my car. read more

Stephanie Yee helped me with my dodge charger hellcat fender. It's back to normal. So amazing!!!! read more

Caliber Collision - Amazing fender repair - Body Shops Near Me - Tustin, California

We unfortunately got our newer car rear ended. We were pretty upset about this whole situation. We got in touch with Landon F. over st this location. He handled the whole situation for us from start to finish. I thought the whole process would be pretty anxiety inducing but Landon helped us with everything from the insurance, to the rental car, to keeping us up to date every step of the way. Landon gave me a call when the car was done and when we went to pick it up it looked like the car was never in an accident. The front desk people to the guys working on the car were all great. I'm very appreciative. Insurance covered the cost but their prices seemed very reasonable to me for the work done. If I need services again I'll be coming back to this location. read more

Great customer service and although we ended up not servicing our vehicle here, Tony went above and beyond to connect me to other options!

Landon was so great! I've had my car fixed in the past after an accident with Caliber Collision and their work was great! I really wanted to leave a positive review also because the excellent customer service. I called today just to ask for advice on what to do about a friend's damaged car who only had liability insurance (his own damages won't be covered by his insurance) and Landon was so kind enough to spend the time to speak with me and give me suggestions on how to help my friend in this sticky situation. I appreciated the time and patience he gave me even though the car will not be able to be fixed by them and understandably so. read more

Heads-up on their policy: No walk-ins! Won't perform an estimate unless you have made an appointment first. Even if no one is in the waiting room... Came in on Monday morning and was told they would have an availability on "maybe Saturday?" Body shops not in the auto center usually allow walk-ins. read more

Timely repair, constant communication regarding the status of my vehicle and most importantly beautiful work. I couldn't be happier.

Great experience. Tony kept me up to date on the status of my vehicle and it was ready sooner than promised. I hope to never need collision repair again but if I do I'd definitely come back. read more

The service and repairs performed by the shop were great and done in a timely manner. Highly recommend them for repair services.

Someone hit my car and their insurance paid for the damages to my bumper at Caliber Collision. I came in for a scheduled estimate, then received a call back to schedule when to drop my car off. I ended up being satisfied with the customer service and the repair to my car! Each staff member I came across wore masks, kept a distance and had smooth communication with me. I liked that I was constantly updated via phone calls and text messages. The text messages updated me on if they were on track for the estimated completion date which it was! My car was also washed upon return! Enterprise car rental is literally right next door so it was a breeze to pick up and return a rental car while mine was being fixed. I would definitely bring in my baby here again, but hopefully I don't need to! read more

Such a pleasure choosing caliber collision. Gibson made it extremely easy and quick with how fast my car got fixed. I had to come back twice because of a part being back ordered but Gibson and the lady at front were great with communication throughout the whole process. I was able to schedule appointments extremely easy and they also gave me a Starbucks gift card as a parting gift. It's the little things that make great customer service and they have that. Also, the coffee selection and set up they have is amazing. read more

Took our car to get repaired here and Gibson was very helpful and quick to respond regarding the vehicles updates thanks again for getting it to us sooner than expected car looks brand new again read more

I am very happy and impressed with Caliber Collision! They communicated with me throughout the process of getting my vehicle repaired. They were super friendly and the shop was super clean and decorated for the Holidays! Not only were they thorough, they even had my vehicle ready before the original pickup time, a week early! Arlet and the entire team made the whole process enjoyable, considering the accident. I picked up my vehicle, almost feeling as if it were a new car and taking it off the lot for the first time! I highly recommend Caliber Collision, 5 stars! read more

Caliber Collision - I had rear bumper and rear tire well damage. This is after the repair! It looks brand new! - Body Shops Near Me - Tustin, California

It's been 22 days since I made this review and I reached out to Caliber through the email that was posted here on yelp asking for me to provide more information. Surprise Surprise - No response to my email. Yes Caliber cares so much. Typical of my experience. Can I give zero stars for wasting more of my time?? read more

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I have had 2 vehicles repaired here and I can't recommend them enough. Both times they went above and beyond to make my car look like new and were really fast. The lastest time I had a piece of molding replaced and they did it on the spot so I wouldn't have to leave it. They were great! read more

Steph yee helped me fix my Honda and it was awesome. Thank you for helping me get my car back. Will be recommending to family and friends and every accident I see. She went above and beyond. Super satisfied with my service. read more

I was looking to get an estimate on fixing some scratches on my 2019 cx5 and a few dents . Stephanie helped me out she was very professional.she answered all my questions and provided me with an estimated time for repairs and completion. She scheduled my car and did follow up with me during the repair. I couldn't be more satisfied with the level of service. I would definitely recommend the shop to my friends and family. If you are looking for a top-notch service, look no further and make sure to ask for Stephanie. Thank you again read more

I did not end up getting job done here but appreciate the kind service from office staff and Tony. Thank you!