I was very pleased with the whole process. My car looks great and was done one week earlier that the estimated completion date. I was updated on all progress through the process by text from start to finish. I also appreciated that they had my car done earlier than the completed time for the day that the car was done since I had previous commitments and would not have been able to pick it up and would have had to wait 3 more days to get my car back since it was done on a Fri. Rick was a great help and Chris, the manager, is also great. Excellent work and customer service. Highly recommend. Also, a plus that Enterprise is just one block away if you need a rental while your car is at Calibur. read more

All 4 staff members that assisted me were all extremely helpful throughout my entire vehicle repair! The 2 front desk ladies were extremely helpful and went above and beyond with answering all my questions. They even called me back to update me which was awesome. Both Landon and Ethan went above and beyond in ensuring I was completely satisfied as well! My vehicle looks brand new. It was completed way before the completion date as well. Thank you Caliber Tustin! read more

Caliber took a month longer then quoted, dodged my calls when i tried checking in to find out and lastly, what made me write this review is seeing how little their team cared to put a sticker on straight. read more

Caliber Collision - Caliber collision fixed my truck about 6 months ago and i am just now seeing they couldnt put a sticker badge on straight. - Body Shops Near Me - Tustin, California

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Steph at caliber is a great help with my F150. Someone finger painted my truck and she stepped up to help me out. Awesome

Over the years I have had many cars and SUVs and have dealt with many dealers, mechanics and body shops. Caliber Collision was a great resource, and Gibson Spalding, my customer service representative in particular was by far the best contact of any that I had dealt with in the past. I can't recommend Caliber and Gibson highly enough. Great Job! Thank you. read more

Large company with extensive coverage. May be too large. Do not believe larger is better. Prefer smaller companies with more personal touch. Never used them and despite high rating will stay with present company. read more

This is my second time being helped by the generous people at Caliber Collision. I have no complaints and only good things to say about the team here. Landon and Stephanie were phenomenal help and I would recommend getting their vehicles repaired here to everyone. read more

First thing. It is hard for me to give a perfect customer service review. I always find something that could have been better. Well, Caliber Collision left me with nothing to say! They were in constant communication during the repair of my vehicle. They were friendly and patient with answering questions. I like to fully understand what is going on and they took the time to answer my questions without any frustration. Well the top thing was that my car looked BETTER than it did before the repair was needed. It looked like they gave my car a full detail. It looked beautiful when they delivered it to me. It seems like they buffed out unrelated scratches and my tires were shining. Even my family commented on how good the car looked. I was blown away! My hands are tied and they made the decision for me. I have to go to Caliber Collision Tustin if I need any car repairs in the future! read more

We brought our car here as they were approved through our insurance. I was involved in a rear end collision and the back bumper and trunk lift gate needed to be replaced. I was assigned to Chad and brought my car in on Wed first for him to look at. At this visit, he took photos and said he would order the parts. I communicated the importance of my car being repaired in a timely manner as the driver who hit me didn't have rental coverage and the rental may come out of my pocket. I dropped my car off early in the morning the following Monday and put the key in the drop box. Luckily, I brought an envelope to put my key in as there were no envelopes. I called the following Thursday and was told the car would be ready the following Tuesday. I extended my rental car through the weekend and returned it on Tuesday. We went to pick up the car as Chad said it was ready at 5:30pm. Upon close inspection, my husband noticed a large deep scratch that wasn't repaired. How could they miss this?? He said to come back the next day which we did. The scratch was fixed but we noticed small bumps from the paint work. The paint work was not smooth. Finally on Friday, we picked up the car. Very frustrated that I had to go there twice, when I was told the car was ready, and more work had to be done. Before dropping off the car, my husband had washed it the weekend before. Picked it up with dirt on the floor mat and interior of the driver side. We are not happy with our experience. We will not return and we will not recommend. read more

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I just picked up my vehicle from it being at Caliber Collision and I am so happy with the results! Stephanie was amazing with keeping in communication. I would definitely recommend this location to others and will bring my car in for future repairs. read more

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Absolutely nothing bad to say about my experience. I took my car in to get repairs. The quality, speed, respect and price exceeded my expectations. Stephanie deserves a shout out for the awesome communication and being respectful regarding my time. read more

*WARNING THIS PLACE IS FULL OF ROCKET SCIENTISTS (it's not rocket science, it's car repair) Highly recommend Caliber at 1620 McFadden, Santa Ana over this place. I was hit in a fender bender and saw the good reviews for this Caliber Collision. This was not my experience at all and was totally let down. I went to another Caliber (1620 McFadden in Santa Ana) where they did in one week what this place could not do in what would have been two and a half months if I didn't gtfo. Here's a play by play of my service here: -My estimate was taken, I was told I would receive it that day. A week, three calls back (me calling them), two promised call backs later, I received my estimate while I was literally on the phone with my service provider (it took 5 seconds). I asked to make my appointment which was scheduled a 5 weeks later. I told myself that's fine, I understand, maybe they're busy. -5 weeks go by that they know what car I have, what parts I need, and I show up, in-person, to be told, "Since you have a Subaru, your parts might take a long time." I asked how long. "We don't know", they said, "but we could find out for you". Basically I showed up in person for the repair to be told "DuHHhHh i DoNt kNow DUHHHH". My car was supposed to be repaired that day, and they had no idea how long it would take to even get the parts. -They promised they would call Subaru and call me back that day. No call. I call as they close. She had called Subaru, and just never called me back. It would take 3-4 weeks for the parts. Ok fine, I'll wait. I told her to order the parts and send me an email of the order so I KNOW that the ball is rolling. -Guess what, a week later, the parts were still not ordered!!!!! -I go to Caliber at 1620 MCFADDEN. It's been one hour as I write this. Estimate is done, they have the parts in TOMORROW, my repair appointment is THIS coming Monday (it's Thursday today) and it will be finished next week! SAVE YOURSELF! THEY WILL SEND YOU TO THE MOON! read more

I dropped my car off over 2 weeks ago for minor paint scratch repair. The repair timeframe was to be 4 days. I'm traveling internationally and need my car for work when I return. This messes up my work commute and I will now need to rent a car to get to work. This problem is with the Caliber Collision on Auto Center Drive in Tustin. read more

Came to the Tustin, CA location to see about getting an estimate for repairs. I explained to Stephanie that I wanted to get a quote to see how much the repairs would be, so I wouldn't have to make a claim through my insurance. Stephanie was super helpful. I will be back to have the work done on my car. read more

Great experience a few months back with Caliber! Miguel went above and beyond by driving my fixed car to my apartment and taking back my rental car so that I didn't have to go out with my infant in the rain. Car was fixed well after a fender bender, and I haven't had any issues since. Hope I won't be back anytime soon, but if so, I know I'll be well taken care of! read more

I was really happy with my overall experience, my contact at the shop, Stephanie, was not only helpful but very knowledgeable. I felt very comfortable leaving my repairs in her hands. I would definitely recommend asking for her if you come here. read more

I had a real stressful day and left my car in reverse with the door open. Thankfully I didn't have much to worry about once they had the car. They stand behind their warranty once service is over and take care of you. Their manager is a really good guy who will do his best to make sure you're confident in the service rendered. I hope I never have to come back but if I do I won't be worried. The communication was great all the way around and it was swift with my insurance. read more

I came here for an estimate and the manager Chris helped me. He was very informative and answered all my questions. Will recommended to all friends and family if they are ever involved in a collision. Thank you caliber! read more

Caliber Collision - Body Shops Near Me - Tustin, California

I had the pleasure of speaking with the front desk agent, Karla, at this location. I had my car come in for repair, and she was very friendly, professional, and courteous. She was quick to answer my questions and set an appointment for pick up. She also helped me out with car rental. The technicians here are very friendly and knowledgeable as well. Overall great service and good rates. Thank you Karla, for helping me out! read more

Had an exceptional experience with Gibson at Caliber Collision. They had the job done in a timely manner, with periodically updated from them. Very smooth process, job was done excellent. My car is shining again. Thanks read more

Gibson was amazing and was really helpful and quick! I would take my vehicle here again

Caliber Collision worked on my car and it was an awesome experience. I worked with Stephanie and she kept me updated and informed about my car throughout the process and provided great service. Thank you Stephanie! read more

Tustin location overall great experience. Stephanie provided quality services and very helpful! She made the whole experience very easy and no stress. Thank you Caliber team for the quality services. read more

Everything was excellent. I would like to thaks Tony for his help. He is a nice man. The center is good for repair, I wa I would recommend to my friends and family read more

Kevin was so helpful! My wife has been recovering from some ill health symptoms, and has been out of work since last June of 2021.  We were both rather shook up as we looked at the unexpected scrape on our back car door.  Kevin assessed the situation and offered us a few options, including one that was exceptionally reasonable and uncomplicated. His proposal was one that would not necessitate the additional expense of a rental car, or additional days of uncertain waiting.   He also cheered us with the news that he had the paint color for our car's model available to get the job done.   My wife and I imagined the success of Kevin's recommendation. We decided to go ahead with the work. Before we knew it, the car was ready. We were so relieved! We had smiles on our faces. "Thank you, Kevin, for your attention and thoughtfulness.  We're glad  that YOU are part of the Caliber Collision repair team!"  Best Regards,, Daniel and Maureen St John read more

Bate and switch their final price was twice of their original estimate . I would accept 30% 40% not twice as mutch. I feel like I was fulled by them. They lagging at all the way to their bank. read more

They came recommended to my mother from State Farm after she was in a car accident so we were extremely disappointed with how unprofessional and rude Chad was. I know times are tough and things are delayed so when the car was initially going to another 6 days we were understanding but then Chad did not return any calls for three days. There was a complete lack of communication and professionalism with this company. My mom had to take time off of work to show up and inquire about her car because Chad could not be bothered to return any calls despite his secretary saying that he would call back in 15 mins and he was extremely dismissive and condescending. I do not recommend any come here to get work done especially a woman and will also be contacting my State Farm so they stop recommending this place. read more

Go here and ask for Tony! have taken my car for auto body and paint repairs after a few times over the years. Always been happy - on time and on quote. Went yesterday for a quote which ended up just needing to be buffed out. They are 100% honest, awesome customer care, and a great experience! Thanks Tony!! Drove away smiling. read more

UPDATE: took my car back Talk to chad from caliber. He was understanding and we went over the issues. Took the car in kept me updated. He got my car fixed the right way. Couldn't be any happier with the result. Parts installed correctly and professionally...thanks caliber collision for coming through. read more

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The Walmart for chained auto repair shops. Very affordable, have multiple locations, and have a branded presence. Unfortunately I was involved in a hit and run accident this past month and have had my car sent to the shop. Sending your car here is a mediocre experience (respectfully). My car was supposed to be done and ready in a span of a week and a half. Unfortunately my car has been waiting for parts for the past month and probably won't be fixed until mid March. Obviously they are not as fast as they were pre pandemic. It's a pretty balanced experience. The one thing they did right was sending a complimentary flat bed to tow my car to their shop at the start of this chaos! read more

Worked with Stephanie - she was very professional and extremely thorough. Communicated with me throughout the process and I was very pleased with how my vehicle presented when I picked it up. Highly recommend this shop and Stephanie! read more

Only took them a few days to complete my back door/quarter panel. Carla up front is professional and a people person, she gave me unlimited starburst and coffee while there read more

I struggle parking my SUV in my way too small garage ‍ {Insert jokes here } Needless to say, my Sheba (yes, I name my cars), has quite a few bumps, scrapes and blemishes. Chad, at Caliber Collision, is simply amazing! He treated me with the utmost respect when hearing my Tales of Parking in a Small Garage. I was the one howling with laughter when recounting where each bump happened...one when I first moved in and was learning how small the garage really is, one after a concert and I was tired, one I thought I was ok until I scraped the back panel...well, you get the picture. Anyhoo...Chad is awesome, I got a fair and great quote I'm happy with and Sheba is getting amazing care! If you have any collision needs or just struggle with parking mishaps, you won't go wrong checking these folks out! Ask for Chad and tell him the chick who can't park her SUV in a garage without goobering it up sent you! read more

Highly recommend!!! Miguel was absolutely amazing. He went above and beyond to make a very difficult situation so much better. I had a hit and run and have a very high deductible. I was completely panicking. Miguel said he could replace the tire and clean it up for much less without me needing to file a claim. This truly helped me and I was so grateful!!! On top of that he went out of his way to get the tire and have my car ready the next day so I wouldn't have to pay several days of a rental car. Outstanding Service read more

My car was taken into this company for paint service. I left the car Clean from trahs and looking nice from interior. I would expect it back the same way it was taken in. I usually keep my car super clean and to get this car back with dust all I've interior including the smallest nuck. No everyone has an air compressor to air dust it. This company has no manners, very rude. I will be taking my business elsewhere. I have had other services from other body shops and give me my car looking good. Such a disappointment as this company gets all dealers business to get this kind of thing be done to anyone. So sad at these people. Please take your business elsewhere so you don't get this done to you! read more

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Unfortunately I was rear ended and so I had to search for a repair shop. I went to Caliber and was given a quote by Gibson. He was professional and quickly provided the quote. I moved forward with it and they ordered the parts for my car. I dropped my car off once the parts were in and my car was completed in 3 days. Gibson was always available for questions and he was on top of everything. They gave me my car back repaired, washed, and cleaned and it felt so nice. Would definitely use them again and recommend working with Gibson. read more

Thorough & Fast Car Repair with High Attention to Customer Care and Safety During COVID-19 This review is for the entire amazing team at Caliber Collision, but mainly for Jonathan Klauk. He is nothing short of a rockstar. My car was damaged by another driver and I needed to have it repaired before my lease ended. Jonathan and his team had 3 days to get this done and he did it in 2. He gave a thorough explanation of what would need to be repaired during the walkthrough and set clear expectations from the start. Communication was smooth and concise, both via email and phone. Not only did my car roll out looking like new, but Jonathan stayed late to clean my car from the inside out so that it would look great when I had my lease inspection. It literally looks like nothing even happened to it! Jonathan at Caliber Collision really goes the extra mile for his customers. If you need fair prices and amazing customer service for car repair in Orange County, contact Jonathan Klauk over at Caliber Collision. Caliber Collision in the Tustin Auto Center practices safety and sanitation throughout the repair process. The waiting area has sanitized pens and seats that are spaced far apart. When you receive your car, even the tires are clean! read more

Caliber Collision - Can you tell what's wrong with this picture? Nothing! Thanks to Jonathan Klauk, the repair job has my car looking like new. Highly recommend - Body Shops Near Me - Tustin, California

The girls at the front desk were wonderful. Everything was good up until I got my car back from the shop. My car was in the shop from Wednesday to the following Friday, so over a week. After they handed me the keys, they asked for me to leave a positive review and I was like umm.. sure cause I didn't know anything at that point. When I saw my car, I found white paint and chips on my car that were not there before. I told them about it and Andre said they would look at it and try to fix it because it wasn't there before and it was not marked on the paper. I brought it in for them to fix it again. They were able to remove the white paint splotches left on my car but then Andre started back tracking on not fixing the chips that they caused and started saying that it was already there. He had me feeling crazy with saying how it is probably already there and that there is rust on it so that made me worried. After I picked up my car and expressed that I was worried about my car starting to rust more, he said my car is aluminum so it won't really rust. In addition, I have ceramic pro on my car to help with the paint and I just know it as not there before cause they did a very thorough walk through of my car. I kept thinking I was crazy since he kept telling me it was already there from various things like rocks on the freeway and he said it was already there and I just didn't notice it. I walked away feeling really weird letting someone talk me into just doing a shitty quick 1 minute touch up paint job that didn't even match the color of my car at all cause he said they were out. I talked to my partner about it and realized that this all felt really manipulative and like gaslighting. He was nice until there was something that he didn't want to take care of. I drove my car home then found out the part where they fixed my car, the power window stopped working so now I have to bring it back again during business hours when I have work. It is so inconvenient and aggravating to know that my car is worst off than when I dropped it off. I bought my car brand new a couple of years ago and have always taken care of everything on it. Andre said the only way to fix the chips is to repaint my whole entire car and I agree that it seems excessive. It doesn't even feel like there is a middle ground to where they would even fix what they did and he tried saying that the chips is there because I inspected the car more carefully after. Like you went through my entire car and inspected it. It seems like crazy gaslighting for him to try to justify that the new chips aren't that big of a deal and that it was already there when it wasn't even marked on the paper. read more

This review is for Jeffrey Le! Excellent customer service. The front right side of my bumper kept popping off so I took it to Tustin Toyota. Initially was told I would have to bring my car back another day because it was a body shop issue. Finally they had Jeff from Caliber Collision come by to take a look. He knew what the issue was right away and fixed it for me in under 15 minutes! He even noticed that the other side of my bumper was missing a clip and fixed that for me too. Super nice guy and knows his stuff. I've also had my car serviced at Caliber Collision at this location in the past and had a great experience with their service. Professional staff and clear communication. 10/10 recommend. read more

I was in an auto accident, they were quick reliable. My car looks like I just got it off the car lot. The people there are so amazing, respectful, and caring. If your gonna take your vehicle anywhere take it here and now my car is looks like a brand new thank you caliber collision. read more

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