I was in a rear end collision and I wasn't looking forward to the whole repair process and perhaps waste of time, but then I found Caliber. If anyone is in need of car repairs, look no further! Caliber is the best in the business and I couldn't be any happier with their outstanding service. The office manager Suliana helped with all the questions I had and informed me of the entire process. She even helped with the insurance company when needed so I didn't have to deal with them. Now that's great customer service! She was a sweetheart in making everything such a breeze, truly enjoyed her help. The service advisor Daniel was just as amazing. He kept me updated on my car daily and he had outstanding customer service as well. He definitely knows what he's talking about and I enjoy seeing people who love their job. He made it easy for me to communicate with him every step of the way. I felt very comfortable leaving my car in his hands. Thanks to him my car looks brand new again and in no time. I recommend caliber in Tustin to everyone, I promise, their staff alone will make you love this place. I'm extremely happy in how my car came out and I will come here for all my future repairs! read more

Caliber Collision - Fantastic work, they made my car look brand new again. - Body Shops Near Me - Tustin, California

I wish I could give a 0 star but unfortunately that is not an option on Yelp. I took my car there today for a quote on the repair cost for a dent and some scratches. The technician who helped me was very cold and distant to begin with. I didn't think too much about it initially, but after he took a cursory look at the damages and turned away without even telling me where I should wait for him to work on the quote, I sensed something was off. He told me he would need 20 to 30 minutes for the quote, which was already a long time for just a quote. I waited in the lounge for more than 30 mins, and was later turned away by the customer service rep/receptionist, telling me that the technician would need to email me the quote later. I can see the technician just on the phone in the back, not working my quote (the receptionist told me he was working with an insurance company for something else). I understand things get busy and you could be taught up in something urgent, but at least have the decency to come apologize to me yourself, instead of having someone else do that for you. Also, if you knew this was going to happen, why couldn't you have told me to go home for the quote in my email in the beginning? Overall I think the customer service is terrible. read more

I had an unfortunate mishap on the freeway that ruined the front end of my car. My insurance company sent me to Caliber Collision and I'm glad they did. My case was assigned to Ray Hill and he completely turned my day around. He helped me to his fullest capability and made my experience great. Accidents are never a fun situation but Ray's positive attitude, professionalism, and devotion to his customers eased my worries. I wanted to say thanks to Ray and Caliber for helping me with my vehicle and making what is normally a negative experience into a positive one. Not only did i pick up my vehicle looking brand new but it was completed 7 days ahead of schedule. Ray also insured me that all repairs had lifetime warranty and if any thing should go wrong Caliber Collision would take care of it, which sets the mind at ease when paying for repairs. I highly recommend Ray Hill and Caliber Collision. I will definitely be a returning customer if ever I find myself in this situations again... (knock on wood) read more

Car accidents especially a hit and run and visiting a body shop are not among the most pleasant experiences. However Caliber Collision made the process absolutely painless. We stopped in an hour before closing and without any hesitation, Miguel was able to assess the damage/s. He was very kind, courteous and professional and was able to accomplish the job in a timely manner. Their customer service is above reproach and their empathy shows customer concern. I highly recommend this company for any work! I truly appreciate the honesty and candor. Thanks again Miguel! read more

They are great! My car looked new when I came to pick it up. Not only that, they were great in dealing with my insurance company directly. I was given a quote and received updates via emails. They even finished the work 4 days earlier than expected. Who could ask for more? read more

This place is fantastic. Their service was fast, they were communicative, and the resulting look of my car was fantastic. I would recommend this shop to anyone! read more

Very Happy with my repairs, and detail they gave my car. Jonathan was a great guy to work with and was very professional. I have no doubt this place will be my go to place for body repairs. Thanks guys! By the way the finished my car very quickly. 2 days for bumper replace and hood repair. read more

Caliber Collision - New bumper and fixed my hood. Thanks guys - Body Shops Near Me - Tustin, California

I will update this accordingly so it will only include customer service at this point. We came in a few weeks ago to get an estimate and were assisted by a Miguel Garcia whom was very helpful in answering questions and getting estimates. He took the time to explain everything. Fast forward to today when the insurance approved the work to be done and we were assisted by Jonathan Medrano. He seemed busy or just not interested in explaining as thoroughly. We asked if it will use OEM parts and he said no the at fault party doesn't have that endorsement without checking. Upon checking he told us it does have that endorsement. I advised if the work will be redone if we felt that it was not done properly and he said sure, we'll see On the other hand JUSTIN from enterprise next door was very helpful. TO BE UPDATED The work was completed and they did a great job. I stand by my review of Miguel G in customer service, very courteous and professional. The only part that was not done properly was the very lower trim was suppose to be black but was painted body color red. No problem they said to just bring it back. I always recommend doing a thorough review of the job regardless of the exceptional reviews since everyone makes mistakes. read more

We would give a 100 if there's an option! A Big thank you to Miguel, for being so helpful, professional. He had provided us with the best possible customer service we could ever ask for. He made the entire repairing process very easy and smooth. we are also very happy with the quality of repair. our car looks brand new now!! Great place, great quality, and great service! Highly recommended! read more

I would definitely recommend this Caliber Collision! Jenn was at the front desk when I came in and she is very friendly and welcoming. This was my second time at this location and both times Jonathan M. was the one taking car of my car. He's extremely professional, very nice and very helpful. He contacted me daily to give me updates on my car. He definitely makes me feel comfortable with the work that is being done on my car. If you need body work done on your car, come here. The customer service is amazing and the work they do is wonderful. My car looks like new again! read more

I recently brought in my 2017 Toyota Tundra in for the repairs. Originally my bumper had mismatched colors and wanted to correct that. I thought just the ends of the bumper needed to be repainted. So I brought my truck in to Chad for him to look at. He recommended to repaint the entire bumper. I am really happy i listened to him cause the bumper now has one color and isnt mismatched. He was honest about the painting process and explained in great detail. He's really helpful and professional throughout the process from telling me what needed to be done to getting the parts painted. I highly recommend Chad for any repairs cause he will answer any questions you have and get the job done right. It was easy working with him and he is great when it comes to communication. He won't let you hanging in the dark. Thank you Chad!!! You're the man!!! read more

I came here because I had gotten into a small accident. When dealing with these situations you want it to be the smoothest possible. I worked with Chad and he was very helpful and gave great customer service. I got my estimate right away and sent over to my insurance. I dropped off my Car and got it back the next day. I highly recommend this place to anyone that needs body repair on their vehicle. read more

I came to caliber to get an estimate for my BMW 528i. Jonathan greeted me and explained the repair process and was very knowledgeable and professional. He had my estimate written in a few minutes. I will definitely go to caliber in Tustin once I'm ready to do my repairs. read more

I came in for an estimate and Jonathan provided the most cost efficient way of repairing the bumper. He was very helpful during the process and the job was done very quickly and most importantly, very well! I would definitely recommend this place. read more

I feel remiss in my first review that I did not mention David, he runs an awesome shop, and the fact that his employees are so amazing is a direct result of his stellar management skills! I am one happy customer! Thank you Caliber Collision in Tustin, but especially thanks to: DAVID, EVELYN, and JOHNATHAN! You are the best!!!!!! read more

Ultimately got an A-OK (hence 3*) job on the front bumper, but it took three tries. They also chipped the front fenders while taking off the front bumper and didn't even care to touch it up the first time they brought it out. When they did touch it up after I pointed it out, they just used any gray they had on hand (MUCH darker than the gray on my car) and didn't even care to do it carefully. Didn't appreciate it, so I brought the car back to get it fixed, along with the mismatch of metallic flake and substantially lighter tone of the paint. When I brought it back, they also questioned if it was there before and I had to tell them that I had high resolution photos taken at the time the car was brought in that could prove they were not. When I took final acceptance, the chips they made were still not restored correctly. They just touched it up but didn't even care to sand and fill as they said they would. Decided to cut my losses and chalk up the much better paint and flake match as a win and I'll address the paint chips myself. Ray is great. I am accustomed to making the calls for updates, but Ray did a great job at keeping me informed. He also gave me a good deal on a new OEM front bumper. This place is about average. To get your money's worth, you need to document document document and let your A-type personality shine. They're not the worst (no runs that I spotted, no overspray, also repainted my grille), nor are they necessarily bad, but like most body shops, it's them vs you. I have a feeling it's mostly their painters that are the problem. Would I come back? I'm not sure, but I'm siding with no. Funny enough, I just got hit by tire debris from a big rig and need a body shop. Guess I'll be searching for a good shop again. They're like a needle in a haystack, especially when paying with insurance. read more

Caliber Collision is amazing. I had some minor damage on my bumper repaired. From start to finish, Boniex was super helpful. He helped me with my estimate and called me as promised to update me about possible damage behind the bumper after they took it off for repair (good news was there wasn't any) and kept me updated on the status of my car throughout the process. Also, everyone was nice and helpful at this location, including the receptionist, who I spoke to over the phone multiple times. Overall, this was a great place to get my car repaired. I would definitely recommend this location to friends. read more

Johnathan was very professional and honest when it came to my Car. He showed the correct step by step process on how to manage my claim after the accident. After the work was done I received my car with the damaged repaired and a hand wash! 10/10 read more

We were in a fender bender a week ago. AAA works with Caliber Collision. I dropped my car off and was picked up shortly after that to Enterprise Rental Car. Wow, turned in the car on Monday and it was ready by Thursday afternoon; amazing! Rick walked me thru what was done to repair the damage; it looks great!! Thank you Rick and Team. I highly recommend these guys and having Rick as your service guy. read more

Amazing job done. They took care of the problem quickly and our rep, Daniel, was very professional and friendly from beginning to end. Communication was excellent with him and we he genuinely cared about us and our satisfaction. read more

I've been here twice to get my car repaired for different issues. Highly recommend. Jonathan Klauk helped me both times and did an excellent job with a fast turnaround. I appreciated the great service he provided me and being upfront about the costs and repair process. read more

Stand-up team! Caliber Collision, Tustin Auto Center, has repaired my 2011 Hyundai Sonata twice over the last few years (two relatively minor collisions that weren't my fault). In both cases they did the repairs to get my car looking great again and back to safely operating. The last repair missed an item that was reviewed and acknowledged by the CC Team as I took possession of the car. They said they'd make the adjustment quickly, but I had to take possession of the car, so didn't get it done quickly, instead it's taken me months to get around to finalizing it. Many months (life gets in the way). I took the car back in this week and explained that they were going to make the repair and they agreed it was on them to do it. Owned up to it quickly, got the adjustment done, as promised, and the car is 100% now. Now, that's the way to run a business! Special kudos to Chad, the customer service manager who did an outstanding job. Hope I never have to see you again (no one hits me in the future), but I know where I'll take it, no question! Thank you, greatly appreciate your repair excellence and integrity. read more

excellent service, they will explain clearly and will give you options ... thank you Mr. Daniel of Calibre Collision

Caliber is amazing! I took my car in to get repaired and Jonathan took very good care of me. He made sure it was a quick process and kept me updated throughout the entire time my car was there. Mark was the technician and I could not be happier with the work he did. My car looked as good as new. Thank you Mark and Jonathan for all your help! read more

I'm not one to leave reviews, but today I accidentally ran over a knocked over traffic cone and my car started rattling as I entered the freeway. When I pulled over, I noticed my splash panel had broken. So, I found the nearest auto repair shop and when I entered I was kindly greeted by Mike, the manager. He was incredibly welcoming and helpful, offering to take off the splash panel as a courtesy. If you are looking for a repair shop with people who are determined to help you out, look no further. I highly recommend visiting if you need anything on your car repaired. Thanks again, Mike! read more

Chad and his guys totally took care of my 4Runner! Looks like it's fresh off the lot. Handled everything with insurance and kept me well informed via email and phone. Super easy! Ask for him by name read more

Johnathan and his team were incredibly knowledgeable and helpful! They were efficient, thorough, and so pleasant to work with. Thank you Caliber for making a frustrating situation so much easier once you got involved!! read more

David Adams was professional & they did a nice job on my car. Greatly appreciated.

This review is for the lake forest location. I couldn't find that location on yelp for some reason. But Junior from the lake forest location was wonderful! HE was efficient, fast, personable, and provided the best service ever!! My car was done in 1 day too! Highly recommend these guys!! read more

DO NOT USE CALIBER COLLISION. BIG CHAIN body shop with NO regards for customer service. Give your business to the locally owned businesses who appreciate your business and care about you. Less than a week after getting my car back from another body shop, I was hit by a guy backing out of his parking space at Albertson's parking lot. He asked me to get 3 estimates so he would pay the lowest estimate. Even though I told him that I did not have the time to go around to get 3 estimates, he refused to go with the 1 estimate that I was willing to spend my time to go around and get for him. After my husband called the guy, he still refused. My husband agreed to get 3 estimates so the guy would honor his word and pay for the damage on the bumper that he had caused. I called my Farmers agent to see where I should go. UNFORTUNATELY he sent me to Caliber collision in Tustin Auto Mall. When you pull up to their place, there is absolutely NO PARKING SPACE for customers to park. NO sales rep to greet me or to help me for over 20 minutes. I had to wait for a guy who was having a bad day arguing with his boss in the back office to give me an INCOMPLETE ESTIMATE after wasting 45 minutes of my time. Why is Farmers Insurance recommending Caliber Collision? I will call my agent and let him know about my experience here. They are NOT going to fix my car. I will go to the other body shop that fixed my car 2 weeks ago. read more

I had an amazing experience here!! Chad helped me greatly! He made sure my car was held at a priority status knowing how busy my life is with my 3 jobs and school. My aunts 15 year old van could barely keep up throughout the week I had to use it while my car was under repair. I'm very thankful it only took a week to complete!! He was kind, understanding, and didn't leave me in the dark on my repairs!! Everything went smooth, and WAY better than I could have ever expected. read more

Caliber Collision did a terrific job on fixing a bumper and repainting. Service advisor John Reynolds really took care of my car in an efficient manner. It was done well, quickly and made me feel at ease about the process, everything was explained thoroughly and I had no problems moving forward. Good job! read more

Had some minor scratches on a Toyota rear bumper and decided to have it repaired. Found Caliber Collision nearby in Tustin Auto Center and took it in. Expected a certain attitude from employees in the car industry but was very relieved and delighted with Luis Fernandez. Such a warm and friendly attitude that it made the experience very positive. He even helped drive the car home the next day after it was repaired. Excellent communication through the process and his sincere and authentic care of me as the client is truly "customer-centric". Sincerity and authenticity in serving others cannot be taught but is part of someone's character. You have excellent character, Luis. I was so pleased that I brought in another car for some minor bumper repair just to go through the experience one more time. read more

My hood got damaged while driving to work. I went online and found Caliber Collision. I had never been there before. I had the pleasure of working with David Adams. From the time I dropped off my vehicle until the time I picked it up, my experience was nothing but fantastic. David called me everyday to let me know the status of the work being done to my vehicle. The front desk staff was also vey friendly. They wanted to make sure I was comfortable by offering me beverages and snacks. If any of my vehicles ever need body repair, I will definitely be going back to Caliber Collision. read more

Hi, Worked With David Adams and Jonathan - they were awesome! Turns out there were some more technical details that they didn't find at first, but once we spoke w/ David - he completely understood and covered all additional costs for us. There was something about honoring their motto - Restoring the Rhythm of Life that he committed to. We really want to thank you because that's what superb customer service is all about. E read more

Miguel made my repair process feel not as stressful as it was. He was able to keep not only myself, but my parents in the loop with the status of my car. I also really appreciated how quickly my car was done and how it looked as if nothing had happened when it was returned to me. Also, I was pleasantly surprised to drive away in a totally spotless vehicle. Overall this is now my family's go to location for any auto repairs I may need in the future while living in the OC. 12/10 experience and I will highly recommend their services. read more

Chad Souice is the man. I was little frustrated with other party's insurance but Chad offered good solution for me even though he is only middle man. I got my car back in reasonable days. Receptionist was very friendly too. I would give them my business in future without second thoughts. read more

Wow! Let me just start with saying how amazing this shop is! Recently I got hit by my neighbor and I was shopping around for estimates. Luckily. I went to Caliber and the receptionist, Alexis, greeted me with such a warm smile. The lobby was very clean and smelled delightful. The best part was that they have free popcorn!! Yum! Daniel was the estimor that helped me. He was super nice and explained to me in detail the estimate. I know nothing about car parts and stuff but he was patient with me and answered all my questions. I'm definitely going to be taking my car to Caliber for repairs and I recommend you do too! read more

Today's the say I picked up my car and it was much earlier than expected. I'm thrilled with the results and give them a 5 star rating all across the board! Great customer service, great work, and an overall great experience! read more

It was my second time here and I worked with Miguel both times. He is always on top of things and an effective communicator. You can tell he really cares about your experience at their shop and does anything in his power to make it a good one. read more