I reached out to California Closets - Franklin, TN to request a consultation for my master closet. Not a big closet but definitely needed to feel some love. Lauren came out, saw what I had to work with and after she took measurements, etc, we sat down and she designed my dream closet. A few tweaks and I was ready to sign a contract. The overall experience from inception to completion was amazing! Very happy with how it turned out. read more

We recently gave California Closets four jobs within one home which equated to almost $38k. One of the jobs was a dry bar that we designed as a very high end piece of furniture which costs $8k. The one request with this cabinet was the ability to decorate with lamps on each end and being able to hide electrical cords. Buyers be aware that CC generates all of their plans for manufacturing with a CAD system. If you're not trained on this architectural software, be careful when approving and signing off on your plans, as it is part of the contract you will be required to sign. Trust me, they will hold you to every aspect, regardless of customer satisfaction! Our issue was that the size of the grommets were not to scale (too large) for the depth and length of the cabinet AND the placement of the grommets are literally almost touching the edge of each end of the cabinet. Yes, that's what we got for $8,000.00! When we failed to resolve our dissatisfaction with management, we reached out to the franchisee, Mr. Kurt Schusterman, who basically dismissed our concerns by stating the following in an email: "I understand your frustration with the countertop and the grommets. We produced the job according to the signed plans we had, so we don't feel there was an error on our part." Here's the problem, the plans didn't show the placement or scale of the grommets, so how would we have known? Then he wrote: "I know for me personally, when we've had home improvements done and didn't like how it looked, we elected to pay to have the work redone (in this case, tile in our master bath)." Have you ever heard such absurd excuses? We've never had to pay to have work redone that we were disastified with! Then he wrote: "I completely understand your frustration and please know, we do indeed value our customers and strive to have exemplary customer satisfaction. It looks like you did receive our Buy More/Save More discount on your purchase for these four spaces." So, because we took advantage of a "deal" CC was offering, he felt this should make up for the design flaw? Can you imagine spending $38k and having an owner tell you that if you don't like it, you can pay to have it redone? Can you imagine not wanting to help a customer who has collectively spent $120K with their company between Atlanta and Nashville?Can you imagine losing a customer over 0.061% of the total job of $38K? Well apparently, Mr. Schusterman and the CC franchise could care less. Because, we are now stuck with an $8,000.00 cabinet that does not look right and was designed by a company that employs interior decorators. Let that sink in. Be careful when doing business with California Closets. read more

California Closets - Franklin - Grommets are not to scale (too large) and placements are too close to edge of each end of the cabinet. - Cabinetry Near Me - Franklin, Tennessee

Had a fantastic experience. We built a home and worked with California Closets prior to closing on our home. 2 days after closing, the installers were there to install our master closet, pantry and a guest bedroom. It was really important for us to stick to a schedule with our closing date and installation. CC respected this, added us to their calendar and couldn't have been easier to work with. Our closets look beautiful and really give our home that "custom" look. The quality is excellent, our designer was great (all the designs he showed us were easy to tweak when we wanted to make changes) and even worked with us after-hours due to our busy schedules. We definitely plan to work with California Closets again to finish our other closets. read more

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Two times the charm This is our second install in the last 4 years with California Closets (Nashville) and well worth the investment. We recently closed on our new townhome in Huntsville, AL and the very next day CC came in to install our master bedroom closet design. Now ample room to sort our clothing seasonally as well as by size. We had drawers installed so that everything is readily available to dress each morning. I checked design and pricing with 2 other competitors; even with the competitors' steep discounts noted in advertisements, CC's pricing was better as well as the product design and material are better quality. Please call and ask for Sarah W. if you are in the Nashville or N. AL area, she is a joy to work with. We had several ideas and wants for the design which she quickly listened to and updated the 3d drawings and quotes; very professional. The team of installers were cordial and self aware of Covid-19 and kept their masks on and distant themselves which I truly appreciate. They covered areas to protect against their working area and left closet spotless... my favorite place in the house. read more

We just used California Closets to do both master closets as well as a utility closet. We worked with Clayton. He was prompt, attentive, professional, and put together renderings based on our needs. Once we committed, our closets were installed inside of two weeks which impressed us. The installation team was great as well. We are very happy with our overall experience start to finish with CC and would highly recommend them! read more

After my install I have to say I remain pretty satisfied with the overall California Closets experience. The installers showed up promptly at 8AM and went to work with the business of installing. They were courteous and professional. The parts were all pre-made so all they had to do was put the bookshelves together. This process took about two hours, which I felt was pretty swift considering the size. The entire experience was not without complaint though. I was disappointed that Mindy didn't follow up a bit more. She only confirmed my appointment once, and it was after I emailed her to ask. if it was still on. Secondly, one of the installers made a slight mistaken in mounting one of the shelves so they had to remove it and install it properly. The problem is they didn't tell me about it directly, and while they patched the holes I would have appreciated them letting me know about instead of my discovering it on my own. With books on the shelf, its not something you are likely to notice, but it will need a little paint to completely resolve. I would certainly have them do work for me again in the future. read more

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In addition to Kari being absolutely the professional designer for my master bedroom and entertainment ctr., I'd like to also mention the installers: David, Brendan, and Jacob!! These young men were prompt, excelled at every stage of the installation process, and Jacob went above and beyond when it came to the grommets for my entertainment ctr. If you plan to consider California Closets, be prepared to spend top dollar for great quality and a truly beautiful design piece. read more

California Closet of Nashville is a complete ripoff. I have a large closet 15'x16' and during our discussion I made it clear that I wanted finished work and cupboard doors with a mirror. The representative took measurements and worked up a computerized layout and explained that because the closet was cutout by a computer the design would not show the trim work we discussed. The layout I approved was a barebones layout. Then I picked out the trim and finishes from his stake of products. California Closet of Nashville is a complete rip-off. I have a large closet 15'x16' and I was sold a bill of goods. What was represented to me as a custom-built closet is nothing more than a fabricated assembly of particle boards. There is no finish work, and there are raw edges throughout the closet. What they call a shoe rack is just a adjustable shelve where you set you shoes or anything. These boards are flimsy at best. The shelves are cheap particle board wrapped in thin melamine laminate and the whole structure is assembled with plastic runners. The doors that were part of the design for the top of the closet were not installed. It was presented as solid wood with my choice of a high-grade finish. During the installation the installers cut sections of my 8" baseboard and did not replace them. When I asked to have the baseboard fixed, I was told they don't do that. After complaining to California Closets, they sent their salesman out to review the shoddy work. He suggestions that I pay an addition $7,000.00 On top of the $ 10,000.00 I had already spent and they would address my concerns. They did not say they would fix anything just address my concerns. Cindy M. read more

This is our 3rd purchase and installation with California Closets. Our design consultant Kylee is very knowledgeable of her product and always considerate of our budget. The installers have arrived when scheduled, careful to not make a mess in our house and always clean up after themselves when they finish. We have used California Closets for 2 wardrobes and a master closet build out. The quality of the materials are excellent and the fit to our space has been perfect. We will use them again! read more

I couldn't be happier with the quality and aesthetics of the Wall Bed in Natural Finish. Trinya Smith was very helpful, friendly, and easy going during the process of choosing the right size design for the room specs. She was also very prompt to send any info, documents, and helpful info regarding the purchase and installation of the Wall Bed at my residence. Richard Manley was the serviceman who installed the bed very quickly and efficiently. I was very impressed by his promptness, easy going demeanor, and professionalism. If you want the all around high quality service and furniture, you gotta go with California Closets! read more

I have only reviewed one other business on Yelp (which I gave 5 stars) before, but felt compelled to warn others about the terms we were asked to agree to in their contract. I have never seen a business or contractor insist on such one-sided terms. My wife and I loved their ability to design in CAD (using 3D imaging) and products they showed us in the showroom. The reason we walked away is because I didn't feel we would have much ground to stand on if they didn't deliver the product they are selling based on their contract terms. I also felt the same would be true if their installers caused damage to our home during the installation process. I tried to get them to agree to change the terms so we could do business, but I was told they wouldn't accept any of my changes. I have attached a picture of the proposed changes I submitted to them (note the additions were based on the "warranty" information provided on the national Organization's website that says individual locations warranties may differ). I would encourage everyone to look up the terms I deleted, those that I didn't, and those that I added to ensure you know what rights you are giving up in this contract! Even better, you should probably consult and attorney to see their thoughts on the contract! I hope after this review they will change their contracts, but please review them closely! Note: I don't work, and haven't worked, for anyone related to California Closets or any of their competitors. I'm just a customer who read their contract and was appalled by the terms they expected me to agree to and was compelled to share. read more

California Closets - Franklin - Cabinetry Near Me - Franklin, Tennessee

We have had two closets completed by California Closets and have been extremely satisfied with both! Planning on a 3rd. Design session was easy and the consultant listened to what we wanted. We got to see the results in 3-D and then make any adjustments necessary. Our upstairs master was extremely challenging because of the pitch of the roof line, but it turned out fantastic. Highly recommend California Closets! read more

We love our new closets! Talking through our needs with Mike was easy and he was able to design exactly what would work and fit best for us! They are beautifully designed and made our space as efficient as possible. read more

Absolutely love my new California closets, the installers were very neat and prompt. The designers are incredible to work with and are so helpful read more

We are thrilled with the results in our new home office! Our experiences with the Design, Management and Installation Teams were nothing less than amazing! California Closets not only helped us achieve the functionality we desperately needed, but provided a beautiful addition to our home and greatly increased the value of our property. read more

I normally don't post negative reviews- as we all know things happen and overall most isn't an ordeal to fret over. However, after purchasing my new-build home I decided to install a custom closet. After some research I decided to go with closets by design. It seemed like quality work yet affordable. The term "you get what you pay for" is real.. although places such as California Closets would've been more expensive at least I would've had quality closet work and been proud of what I paid for. The "upgraded" crown molding installed is a different shade of white- almost cream- than the closet. They blamed this on lighting ?? There are large breaks in the trim and crown molding, top and bottom. After questioning this with the company I was told "it's industry standard" and had no return calls after this. $4,000 later, my walk-in closet is no where near what I wanted or paid for. I highly recommend NOT using Closets by Design because of their quality of work and their lack of customer service. read more

At the begging I was extremely hesitant to proceed with the installation, but Angela was so good in the sales process she was able to address my concerns and answered all my questions in a way that convinced me to proceed. After the professional installation took place I was surprised of the difference a California Closet can make to the closet in terms of space and organization. Looking forward to do more business with you in the future. Thank you very much for being such a great company. read more