Horrible experiences with Tom Martin and his crew. Do NOT…read morehire him unless you want only headaches. I don't have time to detail all the awful experiences I had with them over the last several days, but the straw that broke the camel's back was Tom telling me yesterday that he would be back at 8am this morning to finish work on my driveway and storm drain, then when I call him at 8:15am he yells at me that I did something wrong! He says the workers didn't show up (same thing happened as well yesterday, showed up late), and they wouldn't be here til 9:30am (after I had changed my schedule around to accommodate the 8am start). I asked when he was going to let me know that they were not coming at 8am, and he hid from taking responsibility by saying that I told him not to call before 8:30am. However, that was in general last week, and obviously NOT relevant to today because we had scheduled today's work for 8am, so of course I could take a call today before 8:30am! He finally apologized, saying he was upset about his workers and took it out on me. SO UNPROFESSIONAL! What is so disturbing is that the first time he was supposed to be here days ago, he made an appointment by phone. When the day and time came, and 90 minutes had passed with no call, I finally called him and he said that he had forgotten about the appointment! SERIOUSLY?? Blamed it on some story about that he had left his planner in his son's truck, but when he finally showed up, he pulled out a notepad to write something down, and I saw that my name, address and the appointment time was all noted there! Then Tom had the audacity as he was leaving that first day to tell me to write a good review on Yelp for him! I said I would do so when all the work was completed days later, but of course that's NOT going to happen now! :( These are just 2 instances of Tom's irresponsibility and the extraordinary frustrations that I went through with him. His worker Travis seemed very nice and helpful, but did not communicate with Tom the owner thoroughly about the work Travis had done alone here, so there was extensive miscommunications with everyone from Day One. I could go on and on - I've only shared a small part of this mess, but I've already wasted so much time dealing with these people that I have to move on. Fortunately a neighbor has given me a great referral, and the new company coming tomorrow to clean up the situation. I tried to ignore all the problems, lack of timely communications, being late, etc. because I so much wanted this to work out. But I should have realized when the owner not only was 2 hours late to first appointment, but had forgotten the appointment to begin with, that it was a harbinger of worse things to come. :(

We couldn't be more pleased with the work Sean Martin and his crew performed…read more They were professional, prompt, courteous, and the clean up great. We had them replace about 45 feet of the sewer using the pipe bursting/sleave method and they put in couple cleanouts. Sean made arrangements for the inspector to be here, and everything passed with flying colors. Would not hesitate to refer them or to use them again.

My hot water went out and noticed my water heater was making noise. I am so glad i called The…read morePlumber! They were very courteous on the phone, and was able to schedule an appointment for me right away. Justin was very professional, prompt, and even helped me pick out a new water heater. The Plumber really went out of their way to make this experience as stress less as possible! Thank you very much for amazing work you did and for the exceptional service!!

I had a leak in the water main right next to my house that required much digging and some breaking…read moreup of my concrete slab over pour. Richie can out, quickly located the leak and gave me a project estimate...not an hourly estimate. The price was very fair. Richie came back the next day with a coworker and worked hard all day to get it done. Excellent work. Richie was very knowledgeable, communicative, friendly, and just a pleasure to speak with overall as a person. He treated my home like it was his own. I recommend The Plumber and will happily ask them back when I need additional plumbing services

Mr. Chris, Unclogged my toilet and cleaned up after hé finished. Excellent work, and hé is very…read moreprofessional. I will refer him. 10 stars for me!! Thank you!!

I called Mr.Chris on a Saturday night for a backed up sink with garbage disposal and needed to…read morechange an old toilet upstairs that had a leak. He said he could come first thing monday morning to fix the issues at my house, not to mention I live an hour away from chris. He was able to clear out the backed up sink and install new garbage disposal and change out old toilet with a new toilet all in a few hours. I would most definitely recommend as chris is a honest plumber who wont overcharge either. 5 stars!

Fantastic experience with Kissu from Kirkwood Plumbing!…read more Kirkwood came in at a very reasonable cost for the replacement of a hot/cold water dispenser faucet (service costs for plumbing can be so variable in the Bay Area, others wouldn't even provide an estimate without coming onsite), and helped us swap out the filter on the unit as well. Communication was a breeze leading up to the service, Kissu followed up and let us know when he was 30 minutes out from arrival, and the work was completed efficiently and effectively as well. Will absolutely use again in the future.

Kissu came out today to unplug a kitchen sink clog. It wasn't the easiest job because the…read moreclean-out is in a tight space. Kissu showed up on time and worked diligently to fix our problem. He cleared the blockage and showed me a cleaned out pipe. We are very happy with his work and highly recommend. Follow-up: Sadly I'm downgrading our rating. Approximately 2-3 weeks later we noticed the water draining slowly and when we use the dish washer, water backs up into the sink. When I contacted Kissu, he told me we must have done something to clog the pipe. I told him that wasn't possible because after he left, we've been using a sink strainer so only liquids (no oils or fats) have been going down the drain. He offered to come back with a longer snake but charge me more than what he originally charged. My complaint is he should have used the longer snake in the first place to ensure the entire pipe was cleared and not just the first few feet. Now I have to find another plumber who will do a thorough job and stand by their work.

So thankful we found LUV Plumbing. Patrick solved our clogged kitchen sink same-day. He was on the…read moreball, super communicative, considerate and knowledgeable. Highly recommended for professionalism and speed!

Highly recommend this husband-and-wife plumbing team! We had a plumbing emergency on a Saturday…read moremorning, on my husband's birthday, with a Christmas party planned later that day. They arrived in under 1.5 hours, fixed the issue in about 10-15 minutes, and were on their way before our stress could fully set in. On top of the fast, professional service, they surprised us with $100 off as a birthday gift for my husband. Kind, efficient, and genuinely thoughtful; they truly go above and beyond!

My handyman replaced my old toilet with a new toilet. After 4 days of using it, I noticed water…read moreleak out the bottom of the toilet. So I contacted a few plumbing companies, thought the handyman may not seat toilet right and I may need to reseat the new toilet. Quite few of companies without even reading my issue, just want me to schedule an onsite "diagnostic", if I don't use the company, they would charge me for "diagnostic " fee. Not good pluming company, they quickly responded my request and scheduled next day free estimate. Next comes, the toilet somehow stopped leak, so I notified good plumbing company. They still came and took a look the toilet and told me that the toilet was installed correctly and no leak. No need to do anything. Just monitor it. I really appreciated their honesty and their attitude towards clients. I recommend this company and I believe they will do a good job!

We had a flood in our office, pedro came to us to help us with plumbing. however, it wasn't only…read moreplumbing, it was major work, which was neglected by others. He resolved the issue professionally. Our insurance expected to last a month and we were done in less than a week. we are very grateful for his work. Thank You

American Rooter shows respect for customers by posting their prices, no surprises. That caught my…read moreattention as pricing can be contentious, especially at 9:00 PM. Marvin comes highly recommended with good reason. He returned my call, when he said he would. He arrived at the time he said he would. There's a pattern. As for the work, it was first class and quickly done. I'm glad I found Marvin and I will be a customer for life.

Marvin is amazing. He's a real down to earth guy that does an excellent job. I've used him many…read moretimes now. The first time my 7 year old son jammed something down the shower drain and wanted to help get it out. Marvin allowed him to assist and then paid him $30 afterwards! That kind of thing doesn't happen these days. The latest job was a faucet install and Marvin coached his son who did a perfect job.